Asus India Complaints & Reviews

Hi guys i bought a phone from asus at the cost of 9600 four months back. It was working fine but all of a sudden the display went black but i am able to feel the vibration and charging sound. I stepped into service centre who said they will fix this issue in 5 days of time . Today morning i recieved a mail which has driven me insane. This company is a crap and a real joke. Is this the way you increase your bank balance


Dear Sir,



RMA NO: INF8610757

CUSTOMER NAME: IMRAN

As per your complaint, we have found water lock inside the unit and it causing the issue with main board and sub board. Is not covered under warranty. So we have tried to reach you through phone, but unable to reach your for quotation. Here we have attached quotation details, kindly find it and give me confirmation for resolve the issue ASAP.



Quotation details:

Part Cost

7810



Discount

0



VAT

390.5

5.00%





5.00%

Service Charge

500



STAX

0



Total

8700





Terms & condition



1. This is just an initial estimate the final cost of repair may be lower or higher, then the quote mentioned above depending if the product starts functioning well after replacing the mentioned spare part. In case another part is required after replacing the mentioned spare part a revised estimate will be informed.

2. Validity of this quotation is for a period of 15 Days from the date of issue.

3. No cancellation will be Entertained once the repairs/replacement are confirmed

Aza it store velachery
I bought motherboard asus from this store
I got issue with in 3 months
I suggested dont purchase here
Computer accessories

Due to water damage i am not able to get a normal battery backup... it has been 5 days this problem is prevailing...it accidentally felt into a bucket full of water due to which it is problematic now...i need a new piece of that phone...

I have asus zenfone 5. i have face to software problam. and i m updade my mobile but not updated. after that i called customer care but solved my problam.

My phones battery backup is very poor. If I made the battery 100% charge, hardly I can use it for 2 and half or 3 hours.
But if am keeping it idle battery won't get low. My phone is in warranty period. I went to a service center in Bangalore seven times with the same complaint. The fact is still they can't identify what is exact problem. They told me they have changed battery. And software is a new version now but the problem is not yet resolved.
If this is the situation what is the need of a cellphone. I need to keep it for charge all time.
The service center I went is ' F1 info service'. They made me to go there seven times still the same problem.
I need a resolution for this.

My ASUS T!00CHI Notebook was not charging properly (connecting and disconnecting the charger) from the day I purchased it from AMAZON in USA on 16th Aug 2015..
when I took it to the service centre in India on[protected] I was told that the USB socket which is a part of the motherboard is broken and hence not under warrenty. They gave me a quotation of Rs. 14800/- for it which I reluctantly agreed to as the repair cost was almost the same as what I had paid for the new notebook. (USD 279/-)
The RMA number provided by them was INUL5C1558. till today 4th feb 2016 they have said they could not find the spares.
ASUS should provide an alternative New equivalent notebook free of charge or at a discounted 50% rate.
Regards,
Khushroo Mistree

I bought Asus Mobile on 9/9/15 & Nov. last week I saw orange spot on my screen & 29/11/15 I went Customer Care F1 Info solution(BARRAKPORE).They docket my phone & return 3/12/15. After servicing My phone become more useless & when I went for that they said they do nothing at frist time because the phone is ok but now I face battery & start problem.

Again i got my mobile problem which was replaced few months back because of mother board problem...
again im facing the same problem so m not getting what to do

Brand new laptop not even 4days was given due to technical issues. Kept following the updates from! 8 the to 28th. It crossed a month I lost my cool and spoke after keeping the patients . found out the company has not even bothered to send the parts over a month and when requested to have the device back. They state they can't and the device can only be given back after the required unit arrives. Which is still not send . f1solutions Bangalore and Asus India both these business are more of a fraud and not able to do anything nor return or provide a new devices. Wonderful to know there are screwed up company's like these. Feel sorry for your customer support for having to say sorry for people who should be kicking the of the managers

Order Details
Order ID: OD[protected] Items)
ASUS ZEN PHONE MAX
Order Date: 07 JAN, 2016
Amount Paid: Rs. 9999(discounted rate) through Cash on delivery
colour: Black, QTY : 1.
The phone is VERY bad hands free effect is not good & Seller committed 36 days battery back up is not coming.
I need a refund on this product as it is not functioning properly and it is in the warranty period & as per commitment i spoken to customer care they are not taking responsibility please do needful i dont want to go to consumer forum ...

My Asus mobile is in warranty period, even though the related customer care manager not responding to my complaint. Customer Care Center - Erandwane, Karve Road, Pune.

Asus zenfone 5 gorilla glass has broked .I just purchased only on the duration of 8 months so please take this complaint serious and take necessary step

I am facing the problem regarding SIM slots of my mobile. My mobile does not detect the SIM and even if it does then also for very short time. I have this problem since last few months. I had also given it to the service centre. After 15 days of repair it again started as previous. It also disturbs my call many times. It always gives me a pop-up saying "Please install SIM 2 or 1". My mobile is in warranty. Asus has provided me a defective piece and I am repenting for choosing Asus. Please take action as early as possible. If possible, replace my cell with new one as this happens very often.

Hi i have purchased one laptop on 2nd oct 2015 from your shop modelno-x553ma but from the begining it is disturbing and it is not working properly i unable to track the neraest service station. Please support. Best regards prasun debthakur [protected]

Dear Sir/ Madam Sir I Am Deepak Kumar purchased the computer But sir first day hanging problam 3 time servicing center Already Please Change The Laptop Asua laptopX553M F2n0cv[protected]

I bought an asus zenfone 2 laser from flipkart.com on dec 6th 15.I had to give it n Asus service centre on 02/01/16 because the phone wasnt turning on, a speaker issue and constant update notifications which were probably the reason why the phone switched off.I was told it'll be fixed in Two Working Days.which dint happen.I checked on 5/01/16 and was told i wil be contacted once fixed wich again dint happen.I called cx service on 11/01/15 and was told to wait COUPLE MORE DAYS.Asus return my phone back or give me a full refund since it had one year warranty on it.and just because i'm asking for it dont just fix the phone for the time being not in a proper way...return my phone in perfect working condition, without having to contact you again atleat till the warranty ends.

I have given my phone asus zenfone 2 laser a week ago n till now no update on it.. everytime i call asus service centre they say that it would take more time, no reason given. Fed up of this. Ridiculous. No update whether i would get it or not

I have given my cell to authorized service center due to network did not work properly on dated 10th of November 2015 but still not get it, If I call to service center they make fake promise they are not give truly date how I don`t know.I am being much frustration about my cell phone, I submitted my cell before 10 days of warranty period, Now warranty also finished in service center Company did not response me .So kindly needful help to get my cell phone as earlier

Hi, This is regarding my worst experience with the purchase of Asus Zenfone2 Laser bought from Flipkart bought Sep 2015!!! After 1 month o[censored]sage I repeatedly had Mic issues where the other end people could not hear my voice properly/low volume. I gave it in Asus service center in Chennai Kilpauk behind Ega theatre on 12th dec. There they took 5 days and they are least bothered in giving info to the customer. At last I was asked to receive the device after service. To my shock when I got the device in my hand I saw several scratches and heavy marks on the camera lens cover. When I removed the battery the oh God .. the Sticker with IMEI info was completely torn in to pieces. Common this is just 2 months old I argued ! but in vein.. See now no one can beleive this is anew mobile .. no one will beleive this is the new mobile any more. Because of Asus, My MONEY TIME and ENERGY is wasted totally because of this bullsh** .. I requested a replacement from ASUS but till now the service people arguing me to take again to service center. Are they going to change the hardware parts again what is the use? F1 INFO SOLUTIONS SERVICE CENTER ARE NOT EXPERIENCED IN ANY WAY IN SERVICES PROVIDED... I expect an Immediate action from the concerned dept. Last mail conversation below: On Wed, Jan 6, 2016 at 2:40 PM, Naren wrote: Hi Suresh, As I already informed, after service done by F1 Info Chennai last month (12/17/2015) I experience the same Mic issue repeatedly. You mean to say that they are again going to replace the SUBBOARD and assembly of the device?? F1 people already did this and they changed the entire assembly of the phone including display and they also did so many scratches in the camera cover and back cover and battery compartment are worstly damaged.They are not responding for any kind of queries from the customer. I have been informed that the subboard and display panels were totally replaced only when I inquired them multiple times. Coming to the point I don't want to go for service to F1 again and I am not going to waste my time and money for so called techinical service center. I just want MY DEVICE TO BE REPLACED BY ASUS. If that is not possible I need to take this complaint to the ASUS directors??? It may be simple thing for you people but imagine the frustration and loss one has to undergo after buying this kind of faulty devices. Suresh, Please don't reply the same thing again and again I don't want service I need REPLACEMENT!!! NAREN [protected] naren.[protected]@gmail.com On Mon, Jan 4, 2016 at 3:52 PM, suresh wrote: Dear Sir, Greetings! Sorry for delay & inconvenience caused, the product is carrying repair warranty. Dear Sathish, Please help to check with customer unit and get it resolve the problem on top priority. Thanks & Regards ‘SURESH NK’ ASUS TECHNOLOGY PVT LTD, From: Naren [mailto:naren.[protected]@gmail.com] Sent: Thursday, December 31, 2015 5:31 PM To: suresh Subject: Re: Re: Satisfaction-IND(EN) : PHONE IS DEFECTIVE NEED REPLACEMENT 2 MONTHS OLD [ID=RTM[protected]-851] Hi Suresh, Thanks for the reply. No words to say, I accept my mobile with the scratches done by the customer service technician. But the problem is with the Mic still I face this issue for god sake can anyone of you understand this as as problem??? I requested for a replacement but your reply diverted my problem to somewhere! Could any people from ASUS call me at least to hear my sufferings. My contact number is [protected] . I believe any one can help me?? On Thu, Dec 31, 2015 at 3:35 PM, suresh wrote: Dear Sir, Greetings! Sorry for inconvenience caused, the product is repair warranty and I have check branch when he is receive as same marks on the lens cover. Thanks & Regards ‘SURESH NK’ ASUS TECHNOLOGY PVT LTD,

I had bought asus laptop X555L on 25/5/15 and since then i am experiencing the problem no sound is coming in the ear phone when i connect ear phone to the ear phone port of the laptop. many time i have registered the complaint but still my problem has not yet solved, actually not a single time did any service guy came to see the problem in my laptop. i dont know what to do. i din expected these kind of treatment from asus india. please help me out and solve my problem at earliest. hope for a good and positive response from your side and guys won’t disappoint me for choosing asus