| Address: Thane, Maharashtra, 400606 |
| Website: www.asus.com/in |
It is with deep regret and sadness I write to you this e-mail informing to you in Plain, Clear and Concise terms that I puchased one of your product: an Asus Zenfone 2 ZE551ML on date[protected] and was very excited to use your product even before-hand just because "Asus" this name has always stood for finest quality as well as "professional & prompt" after-sales service which "un -fortunately" in my case, both were lacking.
To explain to you my ordeal o[censored]sing your product:
1.) Just 15-20 Days o[censored]sing your product under Normal and Human Usable Conditions, the Mobile Phone's Charger went corrupt (The Charger automatically stopped charging my Asus Zenfone 2). and "No Sir", the Power Outlet/Power Source of my house is all working in fine, pristine condition and there seems to be no problem with the other Electronic Devices in my house.
2.) Then, the Mobile Device itself stopped working (even though) the Mobile's Battery was charged to a good level but one fine day it just stopped working on it's own. I also have a habit of "Switching Off" my Asus Zenfone 2 everyday before going to bed at 10:45PM and switching it ON in morning once I get up at 5:00AM. So an "Over-Heating" or "Over-Usage" is out of the question. Instead the Mobile Device receives more than ample amount of rest everyday.
Now,
To make matters worse at your "World Class" ASUS Service Center (at Thane, Mumbai location), the Service Center Staff themselves didn't had a clue as to when the Mobile Phone Motherboard and 2 way sim slot will be available to be installed into my ASUS Zenfone 2,
Nor,
I was not offered a 2nd/back-up Mobile Device from the Service Center till my existing Asus Zenfone 2 is received.
The Delivery Dates (from the 1st day of visiting Asus Service Center i.e on 29th Aug, 2015) has been fluctuating with just about "No Concrete" Information available with your Service Center (Thane Location) regarding availability of the MotherBoard and 2 way sim slot for my ASUS Zenfone 2.
As a Customer, How many times you expect me to follow-up on this "Non-sense Issue" when your own Service Center Executives have no Concrete information on a small and simple issue of a Circuit board/Motherboard and 2 way sim slot.
More so, the Dates keep extending and no backup/spare Mobile Phone has been offered to me to be used (till the time my Zenfone 2 fault gets rectified).
I submitted my phone on 29 Aug 2015 then the minimum time of arrival of parts was 24 Sep and when the 1st arrival date has gone now the date has come to 16 Oct.
Asus being such a brand in Computer peripherals and electronic device making their Smartphone customer to wait for long period of 1.5 months for such small parts gave me an impression which i would not never forget and would never recommend any of my knowings to buy ASUS.
This is a mark of total un-Professionalism executed on your part with no care for your customers.
I am taking up this matter with the Consumer Grievance Cell, Mumbai region to highlight the extent of Customer Dis-Satisfaction faced by customers like me for a small problem that could very well should have been solved by now, but Alas and Shame.
If this complaint of mine is not taken seriously then i would not hesitate to go and compliant in Consumer Forum for such an awful services provided by ASUS.
Oct 12, 2015
Updated by SandeepMawri It is with deep regret and sadness I write to you this e-mail informing to you in Plain, Clear and Concise terms that I puchased one of your product: an Asus Zenfone 2 ZE551ML on date[protected] and was very excited to use your product even before-hand just because "Asus" this name has always stood for finest quality as well as "professional & prompt" after-sales service which "un -fortunately" in my case, both were lacking. To explain to you my ordeal o[censored]sing your product: 1.) Just 15-20 Days o[censored]sing your product under Normal and Human Usable Conditions, the Mobile Phone's Charger went corrupt (The Charger automatically stopped charging my Asus Zenfone 2). and "No Sir", the Power Outlet/Power Source of my house is all working in fine, pristine condition and there seems to be no problem with the other Electronic Devices in my house. 2.) Then, the Mobile Device itself stopped working (even though) the Mobile's Battery was charged to a good level but one fine day it just stopped working on it's own. I also have a habit of "Switching Off" my Asus Zenfone 2 everyday before going to bed at 10:45PM and switching it ON in morning once I get up at 5:00AM. So an "Over-Heating" or "Over-Usage" is out of the question. Instead the Mobile Device receives more than ample amount of rest everyday. Now, To make matters worse at your "World Class" ASUS Service Center (at Thane, Mumbai location), the Service Center Staff themselves didn't had a clue as to when the Mobile Phone Motherboard and 2 way sim slot will be available to be installed into my ASUS Zenfone 2, Nor, I was not offered a 2nd/back-up Mobile Device from the Service Center till my existing Asus Zenfone 2 is received. The Delivery Dates (from the 1st day of visiting Asus Service Center i.e on 29th Aug, 2015) has been fluctuating with just about "No Concrete" Information available with your Service Center (Thane Location) regarding availability of the MotherBoard and 2 way sim slot for my ASUS Zenfone 2. As a Customer, How many times you expect me to follow-up on this "Non-sense Issue" when your own Service Center Executives have no Concrete information on a small and simple issue of a Circuit board/Motherboard and 2 way sim slot. More so, the Dates keep extending and no backup/spare Mobile Phone has been offered to me to be used (till the time my Zenfone 2 fault gets rectified). I submitted my phone on 29 Aug 2015 then the minimum time of arrival of parts was 24 Sep and when the 1st arrival date has gone now the date has come to 16 Oct. Asus being such a brand in Computer peripherals and electronic device making their Smartphone customer to wait for long period of 1.5 months for such small parts gave me an impression which i would not never forget and would never recommend any of my knowings to buy ASUS. This is a mark of total un-Professionalism executed on your part with no care for your customers. I am taking up this matter with the Consumer Grievance Cell, Mumbai region to highlight the extent of Customer Dis-Satisfaction faced by customers like me for a small problem that could very well should have been solved by now, but Alas and Shame. If this complaint of mine is not taken seriously then i would not hesitate to go and compliant in Consumer Forum for such an awful services provided by ASUS.
Name : Sandeep K S Mawri.
Add: Room No 3 Shri Pat Yadav Chawl, Savarkar Nagar Thane W
Mobile No : [protected]/[protected]
Email Id: [protected]@gmail.com
I have also same complaint.
Offer sux!