Asus India Complaints & Reviews

The pc is shutting down frequently due to motherboard malfunctioning. Complaint was registered with asus (usa)(mplaint no.-a[protected] but no action was taken. The motherboard was taken to the service centre several times but defect was not rectified. I am facing a lot of problems due to this. Customer care service is extremely poor. I want my motherboard to be replaced or rectified . I want home service because i had already gone to the asus service centre several times.

I have purchased an asus zenfone 2 from flip-kart. in may 2015. after few month its rear speaker stop working from 12 sept 2015. On 14 September 2015 i have given my handset to jamsedhpur service center for repairing. but according to them they are unable to service the product because asus is unable to provide the spare parts in time. asus is ignoring in providing the parts in time. As i am working man and my work completely depend on my phone for my work. it is already 10 days, and due to this negligence i may lose my work. I called toll free no- they told me that the spare parts for asus zenfone is not available in India, it will come from tiawan. and they provide me maximum time frame of 7 oct 2015. but till date they are making excuses of parts unavailability. if you are unable to to repair the product then please replace my handset or provide me the refund. thank you. RMA NO- INT5590047. COMPLAINT NO- A[protected]

The cell phone ASUS MODEL AS ZE551ML 6J/Z3580/64G/4G RAM Serial No.F4AZFG08N330 was purchase on 08.05.2015 thro’ flipkart for an amount of Rs.22, 999/- by home delivery. Within a week or while on using the cell phone it is found that the phone which you have delivered is a defective piece. Immediately after noticing, I have contacted the service centre for replacement. They have guided to connect the phone via WIFI/net to check the defective part during that time the (sim was not in the slot) and they said it is ok. But while putting the sim in the slot it is some time detecting and some time not detecting with that the phone was somehow managed to be used since 02.09.15 then it was failed totally to detect the sim and I have given for service at the service centre at Egmore. I have contacted thro phone to service nos. frequently (many time no reply not even lift the phone even tho’ it is ringing continuously) • [protected] • [protected] • [protected] • [protected] At this juncture I have to intimate my position and the need of the costly phone :- I am working as Senior Section Engineer/Works in Southern Railway, Civil Engineering department and the present roll is to contact the Engineers’ of various sections of entire Southern Railway zone and collect the information regarding safety of the bridge against flood, rain fall details and the same to be conveyed to the Executive Engineer at Chennai thro phone calls and messages. The phone which I have selected to suit my requirements, but the handset you have given is not working. The reply from the service centre to me is also not satisfactory. On date they replied to extend the warranty period. Keeping the defective phone in the service centre and the extension of the warranty period? Then what is the need to spend Rs.22999/- By this I am requesting that either to exchange the defective phone to a new one or send the money back within a weeks’ time from the date of this letter.

ASUS28064 This code is given by Asus to me for despatch of goods to me under their offer. I had made few emails to their customer service but neither goods supplied to me nor my Rs. 890 is refunded to my account. They have taken money one month back through online banking and now goods not being supplied by them.

Our zenphone 2 sim1and sim2 are not detected and showing not installed from 23.9.15, we approched F1 info asus service center (F1 info solution and service pvt/ltd, thillai nagar, trichy) on 24/9/15 and they told that spare parts is required and they had ordered, but till now we had no replay from the service center to kindly arrange to replace the instrument

We purchased a Motherboard make Asus (H81M-CS) on 10/08/2015,
after some days of purchased we are facing problem we bring notice to the Speakers Point who is Asus Authorized dealer.
on 23/09/2015 we surrenders it to Spekers poit for replacement as because it has manufacturing defect.
but till date we are not received any respond as because we are facing very problem .

I had registered for Asus back to school offer and made a payment of Rs890 by debit card on 08.09.2015 for the Asus back to school kit against my claim n.o. 70143. My kit was supposed to be despatched by 10 day s of payment. I called several times in their provided contact number and was assured several times falsely regarding despatch of my kit. Since last week even their helpline n.o. is not reachable. I feel cheated by Asus. Please help me.

Dear sir, I have Purchased an laptop of asus . On that time i have submitted the money to get the items which are available in back to school offer. I have submitted the money on 31st august, but till now i haven't received any items from asus. I have contacted to the contact no. given in the email id, but no response. Please educated me in this matter. I have also mailed 11 times to the mail id given [protected]@asusbacktoschooloffer.com and also called the helpline no.[protected] there is no reply . Also i have mailed to [protected]@asus.com but there is no reply.Please help me in this matter . Merchant Name: ASUS BACK TO SCHOOL OFFER Order Amount: Rs 890.00 Payment ID: 64157488 Merchant Order ID: ASUS25690 Payment Summary Amount DEBIT CARD Rs 890.0 Amount Paid Rs 890.00 Payee Info Merchant Transaction Indentifier ASUS25690 With Regards Arnap Kumar Das

I've recently brought a ZenFone 2(16gb golden colour). I'm using an 3g internet pack, whenever I go to data selection and turn it out to 3gb. The network I receive goes blank as if it's in an Airplane mode. And if I turn it to 2g network speed without any technical fault the net starts working. I thought it may be the sim's dailyfault but after checking it to airtel the let me knew that it was the phone's technical problem

I have bought one asus laptop. then I got offer . my claim number is ASUS31086. I have paid my claim amount but still I'm not receiving my claim Item.I called many times on ASUS Back to School Offer help-desk contact number but No one Respond properly and I have send mail many times but same problem no-reply from ASUS Back to School Offer help desk.

I have bought this phone in may since then my handset is submitted to service center for repair and now the sixth time i have to file a complaint again for same reason that is hanging of screen during incoming call. Not a single person from company as well as the service center is not giving any satisfactory reply. So i am planning to sue them in consumer court.

This is to inform you that, i have given zenfone 2 for servicing for last one month on 27th august 2015, since phone is in warranty period . still they have not given my phone back as parts are not available, every time company is giving different date for availability of parts . 1. Asus should not sell phones in india as they are not able to give service on time . or They should replace phone as major parts are not manufactured in india. Details of reference no. : A[protected] A[protected]

I submitted my handset for mic repair on 14 Sep 2015 to ASUS service center at Bhubaneswar. Its been more than 14 days and I still have no solution from their end. I have written to ASUS twice and still waiting for some one to respond. The service center at Bhuwaneswar, Shahid Market, is worst and chaired by most unprofessional people. Can you guys help me out, as I see no solution to this problem. Service Center contact: [protected], [protected], [protected], [protected] Service Center mail id: [protected]@sjis.co.in Service Center Website:http://sjis.co.in/E-Support1.aspx Service Center Address:PlotNo-348, Saheed Nagar, Bhubaneswar-07 Please find the RMA number and mail complaint ids: RMA : INUE590096 Mail complaint:WTM[protected] and WTM[protected] I am also attaching the invoice for date of purchase details and also the ASUS product service form for reference. Thanks, Arijit

Hi I gave my asus zenfone 6 for gorilla glass replacment in service center addressing 210 Shivai towers Saku naka Mumbai on 1 Sept 2015. They told me about motherboard issue also so they asked me to replace it then I said yes for motherboard replacement. But they havent given my phone till now. My RMA no is INUL590376. Please get my phone ready as soon as possible. I cant wait now. Sparsh Purohit

I have given my ASUS ZENFONE 2 ATAsus Service Centre, Nehru Place, New Delhi, on 11.09.2015 due to touch problem. And it was intormed that it will take 7 days for replacemt of the part. (RMA NO. INU9590414) But now it was more than 12 days and the problem not get solved and I made several times of call to service centre but they are giving a same reply of "WE HAVE ORDERED THE PART, ONCE WE RECEIVED IT WE WILL INFORM YOU". It seems to be ASUS is not interested to supply spare parts to its service centres, and if there is no sufficient stock of spare parts in service ceners how Asus will provide prompt service to its existing customers? And I took this issue to Asus customer care cell several times and they are simply replying wait for some time your problem will get solved but still my problem not get solved (COMPLAINT NO. A[protected]) I want to know when the spare part will reach the service center and when I will get back my phone, why this kind o[censored]nlike delay causing. otherwise I will take some legal action.

I have updated my phone to lollipop version manually. After updating, it is hanging like anything. I have to press start button for 5 or 6 times, then also it won't open. Some other times it will work normally. The screen also, it will hang for 10mins, after that it will work. This is very problematic issue. and whenever i open an application it's showing red blincks in the corners of the phone. I did factory reset, then also it is coming like that. The hanging problem is not resolved.

I have given my ASUS ZENFONE 2 AT Regenersis India Limited - Bangalore, on 16.09.2015 due to multiple issues (Sim Slot 1, battery and charger). (WARRANTY EXP. DATE 18.06.2016) and it was intormed that it will take 3-4 working days max 7 days for replacement of the same. (RMA NO. INUL590965) But now it is more than 7 days over, the problem not get solved yet and I called up several times Regenersis India Limited but they are giving a same reply of "WE HAVE ORDERED THE PART, ONCE WE RECEIVED IT WE WILL INFORM YOU". I took this problem to Asus customer care and they are telling me a date that is 7 Oct 2015, If you include the time for the resolution as per the date given by them It'll be 25 days. Delay reason told to me from Asus Customer care is, part is not yet deliver due to due to bulk order. Bulk order or a single order is not my concern, my concern is I'll be without my phone for 25 days. It seems to be ASUS is not interested to supply spare parts to its service centres, and if there is no sufficient stock of spare parts in service ceners how Asus will provide prompt service to its existing customers? (Complanint No. A[protected]).
As a consumer we are expecting Asus to give us a good and prompt service but due to this ASUS is failing to keep the promises fullfil.

If I'll not take this up now then I need to wait a whole month to get my phone back from servuce center. Please help me with getting this to higher concern department for resolution of my problem ASAP.

Purchased Zenfone 2 in June, and had been facing the software issue from the 3rd week, and then started my regular visits to the customer care.
The phone has been taken in for service thrice since, and I have not used it for more than couple of days when i realise some issue or other.
This time round, the phone has been with them for over 20 days and they donot have the spares, and refuse to either replace the unit or reimburse the amount citing the policy.
Asus has left a bad taste with me and would not recommend it to anyone in future. Vix

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I purchased ASUS zenfone 2 from flipkart on 21 july 2015. This phone not good and has number of issues. I gave it for service at F1 info solutions and services on 07 Sep 2015. Since then they are saying that the spare parts are not available at the service centre and they have ordered it from outside. The phone will be repaired as and when the spare part shipped and delivered.