Asus India Complaints & Reviews

I submitted my fonepad before 20 days to service center regarding battery backup and heating issue then after 8 days they called me to pick my phone as it was ready. so went there pick my phone and came back to home and what get to know is my device has only 4gb inbuilt memory(its suppose to be 8 gb) so i called them again, but they were not in condition to accept the fact so i went again there and i taut with the manager, and i was agreed with the mistake done by technical person and told me again i need to kept my phone there and they will call me when it will ready but after 8 days of waiting i again called them today. But 1st person told me that we do not receive the part yet so i need to wait. After some time same person told we received your part yesterday but it was faulty so they told me we order again and let you know but when ask the person that i wants to talk to your manager then firstly he refuses my request but after some time he agree with that. When i taut with manger he told me we do not receive the part yet, it will take time so ask them, its your problem i need my device as early as possible or replace my whole device as it is in under warranty..but he refuses the same...same day in the evening he called me and told me that my device is ready..how it is possible if they didn't receive any part of my device. But still i accept that and ask them to deliver me at my place..but they told me my device will not able to update to new operating system (earlier was didn't have this issue) ...still they didn't reply. I don't know what to do? please help me

Dear sir, We ICIL company employes, where purchased Asus zenfone 5 mobiles in last 10 months. all of as facing the problem of mobile bend.plz refer attached video. Regards Nadeshkumar [protected] nadesh.[protected]@gmail.com

Dear Sir, I am facing hearing problem from almost from the day of purchase of my mobile Asus Zenfone 4 A400CG (Black, with 8 GB). But now it has increase. Please help me to solve my problem. I shall be highly thankful to you. Sushil Kumar 108C/A2B Ekta Apartment Paschim Vihar New Delhi-110063 Mob. [protected]

Respected Sir Myself Jaspreet Singh residence of amritsar i own asus zenfone 5 ..i m here to complain against asus employee for unethical beahaviour and making my phone almost dead..actually the problem was that..my phones headphone jack was not working so i go to service centre and they said that they will replace my phones motherboard for that ..and my phone was under warranty they give me my phone after 7 days and the phone was rooted supersu installed in it on kitkat update and the board inside it was not working the phone began to freeze then restart automatically and got heated and also got stuck at any time during phone call or other function then i have to press power and volume button to restart it ...i think they havnt replace my phones motherboard or just put the wrong models into mine phone and when i go it back to service centre the employee Mr Pankaj([protected]) was not avalaible then i tried his mobile no to contact him and they talk with me very abusive and wrong language and said that he will not fix my problem and refused ...plzzz helpp anybody what can i do now my phone is still in dead condition..

I had purchased asus zenfone 2 on 10th june 2015 from one up infotech that is asus dealer in borivali (west), mumbai. That mobile phone worked good for 7 days and now battery of mobile is not working propely. it gets down quickly after charging and also mobile phone generate more heat at the time o[censored]sing the phone. and 1st slot mobile phone is also defective. 3g internet is also not working in 1st slot. i want replacement of this mobile phone or money back.

Dear sir I have bought a asus zenfone mobile six months ago..but unfurtunately its mother board not working . I diposite it to asus mobile service center bhubaneswar . It happens about one month..but still I donot recieve my phone from them...neither they give good response to me...please help...

date of incident-06/06/2015 after my asus tab k00z charging point is damaged i visited nearby service center, F1-INFO SOLUTION & services, barakpore, kolkata-700120 They estimated 3300.00 for replacing the the motherboard, for that i paid 700.00 as advance. and on 17/06/2015 when i visited the service center to receive my tab found that the motherboard was not replaced and they are started charging 3300.00 for only the charging point, by saying cost of that charging point is 3300.00. that's really disaster which cost not more than 100.00 for samsung tab..

Dear Sir, I have availed for a laptop replacement in F1 SERVICE CENTER, 1/3A Yudishtar Marg, near dear park C-Scheme, Jaipur. My RMA NO. ING6520109 SERIAL NO. E3N0CV[protected] CASE ID. A[protected] I am a student In poornima university, Jaipur. I recquir the laptop urgently. when I call your service the service people replied that they have dispatched the product, but the service center denied, said that they have not received the laptop, I am in a great trouble so I need a solution as soon as possible. I request u to please accelerate the process or give me cash back. The attached document of service request is attached bellow. it is my kind request to you to please get me a conformation call on +91-[protected] Thanking you

Hello Team ASUS, i am a ceo of BrandMaster and my company base on web and software related. We had purchased 7 laptops and 4 smart phones and 2 desktop monitor for our company. We are very much like your product. But recently we getting problem with your guy. They behave very rudely and never keep their commitment. Recently I had purchased an eee book and getting problem on it. It comes with pre installed windows. I was getting problem on system restore. My RMA no is INUY560026 and serial no F3NLCX[protected]. Your service center guy told me that take 1 days for repair it. So i leave my eee book on service center. I contact with service center after two days for progress also I am leaving Australia for business. I had sold that laptop only for light weight because I want some light weight day to day use for meeting where I have another Samsung notebook. I requested to service guy for delivering my eeebook before 12th jun. I want to take that to my Australia tour and they promised me they can make it before 10th jun. But it never happen and can’t keep their promise. Also service center manner and behavior was too rude. now hey told us its take many days and cant give me before 10th July. Now please tell me when I can get it. We never got that of problem on other product. If that happen again then we never ever buy any product from your company or never suggest buying your products to others. We are a software developing company so I have very much knowledge about that process. If we don’t get my product in two days then we return your entire product and make a legal step against your company also contact with Indian consumer forum. Thanks

ASUS zenfone 5 mobile has been given for maintenance in guwahati city service center and they told me to pay around 1500 rupee while it is in warranty. they told me the reason is damaged due to liquid, which i don't know how this happen because it never sink in water or used during rain or some other related. i need solution from the company to wave the payment. [protected] Hailu G.

ASUS zenfone 5 MOBILE PHONE with S.No. E6AZCY814245 under warranty has stopped working its flash light and speaker then i have given to Guwahati service center for service after 6 working days when i asked them regarding the status of the service, they asked me to pay around 1500. when i am telling them it is under warranty, they replied me that there is liquid damage, my mobile is never sink with water . I am really shocked by the service centers request the same case also i read on the complaints forum, why this happen in ASUS service center only. please make some correction in your service center to attract and keep your customer, if no change i may not going for ASUS product. really it is annoying to hear such thing from a big company like ASUS Hailu G. +[protected]

My glass cracked, i went to the Asus Service Center in Bangalore for replacement on 16th May 2015. I was told i will be called within 8 days. but still no call has been recieved. Whenever I call them back i get a response where they say it will come in 2 days. They ask me to call asus toll free number, there also i get the same response. This is pathetic service from Asus. Please look into this

ASUS (zenfone 5) MOBILE PHONE S.No. E7AZCY311730 UNDER WARRENTY Today on 09/06/2015. I visited to your service center situated in sector 32 Chandigarh(F1 solution). I told the problem to the concern person that mobile is heated and display is not working properly. Then he asked me that is this mobile is under warranty, I told him that yes mobile is under warranty, Then he told to wait and after 20 min he told yes your mobile will be repaired but you must pay money for this. I asked him why I pay for this, still my mobile is under warranty .He told that there is liquid damage, I asked him what is liquid damage and also would like to see, that my mobile is never sink with water . He told me that this is technical term I am not able to show you. If you pay your set will be repaired otherwise you will take back. I am really very astonished to see the behavior and the service provided by you. And I tell you That my mobile never sink with water contact and if there is question of sweating it is biological. First time I used your commodity and if I suffered such kind of services provided by you .In future I will never used your any commodity and also never recommend to any friend and relative. Regards Puneet Kumar M-[protected]

My Phone details: Asus Zenfone 5 A501CG [IMEI/Serial No:, [protected] / [protected] ] Bought on 5th June, 2015 from Flipkart Problem and warranty: I went to service center today informing them the full scenario and also told that I never use any other charger other than the originals, but the service center personal told that the warranty is not covered on this set as because there is a black burning mark on the charging data cable port and possibly the port of the phone is burnt as well.. I told the person that every other mobile service providers repair that under the warranty, why can't ASUS.!! The person told that ASUS has a policy where he pointed on a paper showing that "TAMPERED" mobiles are not under warranty.. I have never tampered the mobile neither did I break anything nor did I open the mobile, then why the Harassment?? The person told that Tampered means everything including Opening/ burning/ etc... I told him that this is not an intentional burn. Fault might be with the charger or cable as well!!! But he told that there is problem with my electric connection.. My family use 9 mobiles in my home and not a single mobile got damaged other than the ASUS Zenphone 5 then in what scenario the problem is with my electric connection??? The person told me that I have to repair the mobile without any warranty and would cost 1600 to 1700 rupees or more... I paid 1000 in advance and he told he will inform me the rest amount required once the mobile is being repaired... Now my question is that why ASUS is selling warranty whereas their own product can be faulty and they are blaming on others/ electric supply etc...this is not a service but indirect robbery from the customers...for a 8K mobile i have to shell out 1.6k just for repair and that too something internal which is not done by me.. I will surely inform each and everyone not to go for ASUS just because of their poor support and illogical warranty clauses...

Dear Sir, I am Dr.U.Arunachalam, Zonal Officer, Anna University, Nagercoil Campus[protected] purchased Asus phone during the last December 2014 ordered through my Friend Mr. Edwin my colleague. The phone was hanging twice in a day. Kindly keep in mind that I used it for only talking and SMS only. I hvae contacted your madurai office and it was not located in the mentioned place. They simply told bring the invoice [ In practice how it is possible to keep it six months with me]. I faced many problem that it was simply blank and how I answer to my superior if the phone like this. I felt very bad to go for your ASUS product and the service provided by you is very very bad. Sorryto say this sir. If any remedy for this. I need just to re install the software and your service people will ready to do without invoice.Please contact me through [protected]@yahoo.com.

Purchased zenfone5 on 13th November 2014. My products SNo E9AZCY187685. Had some problems with charging, data cable and battery were replaced. Now the instrument gets overheated and has changed the shape(twisted). As my instrument(mobile) is still under warranty period I would like to get it replaced with a new one. In reference to this complaint i had emailed earlier on 5th June 2015 and my request ID isWTM[protected] but still no news received from company. I am hereby sending the pictures of damaged instrument (mobile) for your ready reference. Expecting and early response from your end. Thanking you, Snehal Singh Yadav [protected]

Dear Sir, I have purchase ZE551 ML-6J226 WW PHONE through Flipcart as a 4GB RAM ASUS phone. But i want to confirm that the supplied phone is having 4GB RAM or not. The S?N printed on Box is F3AZFG05U669. Please clear the doubt. Regards, Afroz Khan Pathan

I purchased one Asus Zenfone C ZC451CG from Flipkart on 28.5.15, order No.OD[protected] and I received the same on 01.06.15. When I opened box I have not seen any headphone inside the box. kindly send me headphone immediately at my address 26/1, Fakir Chand Ghosh Lane, P.O. Santragachi, Howrah-711104 (M) [protected] Email: [protected]@gmail.com

I have given my phone at service centre on 04/05/2015 regarding touch and hanging related issue. It is more than a month, no positive reply have been initiated from their end. after lots of telephonic and personal visit to service centre, nothing is happening, even sent several mail but no positive reply.

Battery not up to the mark, network problem, mic problem even I have checked with asus service center but still not done I am very irritated this particular handset. I am requesting you that please exchange this and issue me a brand new handset asus zenfone 5 Thank you Bhupender Chauhan