Asus India Complaints & Reviews

I brought asus zenphone 5 on last 26th may, 2015. through Amazon.With in 5 days mobile speaker got damaged, phone battery also very poor, if i used phone continue for 30-40 mints.phone use to get hot. I can say this is d no 1 worst phone in d market now.Never Never suggest someone for same phone not even any asus phone. sourav adhikari [protected].

asus zenfone4 mobile.i am writing complaint in these case customer care service centre akola is badly handled peoples. my mobile developed signal problem.in that case i am going service centre . these person do not take any type of action regarding my mobile.

Date:- 30/05/2015 To, ASUS Company Sub:- Complaint letter for ASUS Zenfone-5 & Replacement request Sir/Madam, I am Rajesh Pant, I have purchased ASUS Zenfone-5 on 28/11/2014 via Flip kart Service provider. When I purchased ASUS Zenfone-5, I am happy with us before 3-4 months it’s working well functional but after sometime it’s creating many problem like 1. while connecting the charger, charging signal showing but not increases and it will be take 7-8 hrs to 40 -50 % charge. 2. While dial the no and during the conversation suddenly signal was collapses and sometime automatic switch off. Then, I contact with ASUS customer care no he/she suggest to me visit near centre then I went to Regression Service centre, Modi Tower Nehru Place, Its so far my current location but I will take some time and managed accordingly and take a leave in our office and visit service centre. After that he take my cell phone and connecting the charger but at that time charger was working to another phone but he/ she said to me, if you are not satisfied so you submitted your cell and our technical team find the diagnoses on same days when I reached the office he call me and say’s we are changing your mother board due to technical issues and we are ordering your part and when we get the part we will inform you and you collect your cell phone on that day. After 4-5 days he/she call me and informed to collect your phone and next day I will again take a leave and received our cell phone. But sir/madam when I collect the cell phone before 1 weeks its work good but again create major problem and I am afraid for that kind of issues which was generate by this phone. The all issue are same which was describe given above but one problem was increasing this phone will generate a high heat and the temperature was increases very hot and I am not able to take this phone on my pocket because its generate heat and sometime I am also think the phone was blasting. Sir/ madam I am many time contact with customer care and he/she given response to finally go to replacement your product and this is only one way to faith with your company again, otherwise, I have no way to take this phone as a user if the all queries are solve I take this phone but if is it not doing any action. We will take a legal action with ASUS Company because sir my product is also warranty period and as a consumer it’s my right to received satisfaction and well working cell during warranty period. So sir, I am very humble request to you please replace this product and provide same product which was I using. I am very loyal customer in ASUS zenfone but in that time I am facing very uncomfortable problem which was facing continuously. So I request do something. Kindly revert my query answer, I am waiting your reply please answer me as soon as possible. It’s my product details given below SN:- EAAZCY040562 P/N:- 90AZ00J1-M01380 WLMAC:- 382C4A3FDD22 BTMAC:- 382C4A3FDD21 Thanks & Regards, Rajesh pant Contact No- +91 [protected] Pushpanjali Crosslay Hospital W-3, Sector-01, Vaishali, Ghaziabad, Uttarpradesh 201012

I regret to lodge my complaint against your service center established at jammu regarding the most poor service being provided by them. I purchased a ASUS laptop some two years back. There occured slight hardware break due to fall and i hand over the laptop for repair on[protected] at your service center jammu. It is the amtter of great concern that despite the lapse of 1 and 1/2 month time my laptop has not been repaired as yet. I am visiting your center and also calling them every now and then. But only false excuses are being made. I then lodge a complaint at [protected]@asus.com . But till date no action has been initiated. I am suffering alot for last 1 and 1/2 month and my work is being badly affected in the absence of laptop. I am completely fedup with the service and the product of ASUS company and decided not to purchase any ASUS product in future. And the same advice shall be shared with friends and my social circles.

I use zenphone 5. i update it 2 day ago. but after that I faces problem in my Incoming call. when I receive any incoming call then I can't hear voice and same as the other person even can't able to listen my voice. this is only in incoming call. I faces this issue from last 2 day, after that i change some some setting but still not solve my issue. please help me on this issue. My email id : albp303 @gmail.com thank you Adarsh P M

Hello Sir/Mem I use zenphone 5. i update it 2 day ago. but after that I faces problem in my Incoming call. when I receive any incoming call then I can't hear voice and same as the other person even can't able to listen my voice. this is only in incoming call. I faces this issue from last 2 day, after that i change some some setting but still not solve my issue. please help me on this issue. My email id : [protected]@ymail.com Thank you Nikhil Sonavane

Dear Sir/Madam Re : Refer to Complaint No : A[protected] Refer to the above matters, we wish to forward the complaint matters to the respective department. We have purchased 1 unit Asus K30AD-BING-MY00IS(DESKTOP) dated 3th Mar 2015. During its time we have encountered problems in using the refer computer as such we have complained to the Asus centre by calls. The respective Asus technician were attended to our problems on 2th May 2015 with new parts. The technician told us the part still encountered fault. Replacement part will be arranged again. Recently we call the Asuz centre, they told us the replacement will be arrived soon in mid of Jun 2015. The long delay have caused in leaving one set of computer dormant for a least of three months. Please rectify this matters as soon as possible and do not create more difficulties for needed to purchase one more additional computer. Finally we hope you could attend our matter as soon as possible to prevent from delaying. Should you need to inquiry for further clarification, please fill free to contact the undersigned person in charge Mr Tay and his hand phone no is [protected].

Sry to say. But the services provided by you is not up to the mark. I took my cell phone to f 11 services centre in jaipur for network problem. Most of the time they kept my cell phone and said about weeks to be taken by them to repair I was most dissatisfied by Mr suryakant he is the biggest fraud working there. And u guys claim that u serve corning gorilla glass 3. My foot Soon I'm gonna file a case in consumer court.. Against the service center allotted by you the f11 services centre

Recently I bought Asus Zenfone 5, but the phone is getting over heated from the very first day. Being precise when the phone is charging, when Wi-Fi is on this phone heats up drastically. Even 2110 mAh battery is not sufficient for the phone. I am very disappointed with Asus.

i bought asus zenfone at[protected].this mobile is many problems are there 1.mobile heated 2.automatically battery discharged. 3.charger is heated. 4. mobile automatically switched off. please solve these problems After Having on a Search Google, I Got to Know About CLICK2COMPLAIN.COM They Helped Me A lot & Recovered My Amount From Asus Zenfone Best Wishes To CLICK2COMPLAIN.COM Good Luck For All Members.

Hi, I bought a brand new Asus ZenFone 5 in the month of February, 2015. After only 3 months o[censored]se the main speaker is not working. I noticed it first when I saw missed calls and later that even when the phone is on sound mode its not ringing. I played music player and tried everything that make a sound but there is no sound. For the same I already submitted my phone in Compuage Infocom Ltd (Kolkata- 700001) on 21/05/2015. At the time of receiving they told me that it will take 4-5 working days, but today when I called for the status they told me that the speaker will reach in Mumbai in 10 of June & after that also require some additional time to replace the same. I need a solution at the earliest, because I don't have any spare. Looking forward for your action.

mene iske jaisi ghatiya company aaj tak nahi dekhi ek mic badlne ke liye inhe 10 ya 15 din lag jatee haiii mein inka asus zenfone 2 lene wala tha par ab nahi lunga jo company apna customer ko time pe service nahi de sakti uska product lene ka kya fayda

Dear Sirs, I am writing to you to complain about the Asus Zenfone 5, I bought from Flipkart the online store on 16th January, 2015. I have been a loyal customer of yours for the last 4 years and have successfully made many purchases over the years. Unfortunately, however, this time I am dissatisfied with the service you have provided. The mobile telephone I ordered was the latest smart phone, the Asus Zenfone 5, 16GB My reasons for choosing this model was that you advertised it on your website as having Corning Gorilla Glass, 2 GB RAM, etc... but within a period of 4 months its screen display is not working properly as its half of display is flooded with lines and no character diplays on it. And the executive at asus care told me that this failure is not included in warranty. along with over heating of this handset, I cant attend a single incoming call. due to this I lost lot of my clients and lost so many money and it affect my goodwill also.I didnt expect this from a reputed company like ASUS. So please help me about this matter or otherwise dont provide warranty with your phones as you doesn't provide the benefits of warranty to your customers. So now I am in a position to complaint this to Indian consumer complaint forum and all other social medias about this. being an emerging company like you affect it very much. so for these reasons, I would ask you either to refund the purchase price in full or send me a replacement handset. I look forward to your immediate response. Yours faithfully

I starting having some issues with my asus nexus 7 during the month of august 2014 so i submitted it in one of the sevice centers of asus for which i had to travel to raipur as there were no service centers in bhilai where i live. On reaching there they said that it was out of warranty but according to the bill it wasn't so it took like a month for me to explain the company that according to the bill i submitted it in time then after a lot of explaining they finally agreed that it was infact submitted within warranty then it took around a month ten days for the service center to identify and rectify the problem but then also it was no repaired so i submitted it again. Around this time asus ended their contract with the service center in which i submiitted my tablet. Asus does not own any service center of its own and has other service centers on contract basis. So after some time the service center called and said they can't provide anymore service. Immediately after this i called the costumer care of asus and told them that the service center is denying service to my tablet and they said that the contract between the service center and asus has ended. Then i asked them what should i do next they said to go and get the tablet from the service center first and then they would allot me a new service center. When i got my tablet i saw some damage on the top and on the left side but i went back as i knew that this service center could not do anything now. I am a student and live in bhilai and it is not possible for me to go to raipur every now and then. Then i was given a choice between two service centers in raipur and the costumer care said that i would get my tablet repaired within warranty as i submitted it in the first service center within warranty. Then on the 26th of january i asked them if i can still get my tablet repaired within warranty they said yes and just to send them the RMA number after submitted but due to exams i was not able to. As soon as my exams finished i went to raipur to one of the allotted service center but he said that he would not provide service as it was out of warranty and what things the company said to me did not matter to him i tried to explain him but he did not listen i told him to take the tablet as this was the way to get my RMA number and it was not possible for me to go to raipur now and then just to submit my tablet. After submitting he gave me my RMA number which i immediately send to company to get my product serviced but today they said that i submiited my tablet too late and now it will be considered out of warranty. But what about the damage done by one of their service centers which could not even get repaired and the assurance they gave me telling that i can get service again. Now i am frustrated and i have called them more tha 30 times talked for about 11 hours in total and wrote many emails but still my tablet is not repaired. PLEASE HELP ME FAST YOU ARE THE ONLY HOPE NOW.

ASUS has mislead Indian consumers by giving wrong information on the launch of ZenBook UX305 model. In the Press release it was said "Asus has unveiled a new 13.3-inch QHD+ ultraportable laptop at 12.3mm in India priced at Rs 49, 999. Asus offers two color variants namely Obsidian Stone and Ceramic Alloy. The device will be available across all Asus Stores as well as on Flipkart starting May 15." Neither is the configuration the same as said during press releases (e.g. screen resolution of 3200 x 1800 pixels, includes 512GB solid-state disk and 8GB RAM) nor was the product available on 15th May anywhere!! If this was the case in USA someone would surely sued the company for misleading consumers!

my asus mobail zenfone 5 is not proper work 1. battery backup is only 2 - 2.30 houres 2. during call mobail is autometicly off and on 3. when audio and vidio and other media file start then sound is not heyring (no sound) 4. during call mobail loudspeekar mode is not working i have allredy 7 time[protected] to[protected] complaint asus cousmer call center no. is [protected] but cusmer acsiqutiv set langvej at this time my problam is as at is complaint detail [protected] [CASENO=A[protected]] [protected] [CASENO=A[protected]] [protected] [CASENO=A[protected]] [protected] [CASENO=A[protected]] [protected] [CASENO=A[protected]] [protected] [CASENO=A[protected]] plz help me

I have purchase One Zenfone 5 A501CG 16 GB cell for my personal use (order on 26/03/2015 and delivered on 30/03/2015) but after 10th days phone got problem cell phone battery charger problem and unplugged from charger (phone got charges with out putting charging phone shows icon of charging) so that i had mail and send return request as base on 30 days replacement ... but flipkart not bother to take that return request on dt. 13/04/2015 (i have all mail correspondent also ) and event that they not send any mails or event call also ... ihave called up soo many time to them ... event i wasted my frnds money to call them (even i told them i had purchase this cell phone for to take this with me for my tour in North India ... 15days with my frnds) and even i had told many time when i had call and even mail also sir I dnt want that cell phone plz help me out to take my refund money with interest(becasue i had face many problem for that) i dnt want that cell ... even i m telling them from day 13/04/2015 (before 30days of replacement) today i had gone to service center at panaji ... as flipkart send me that address but on dt.27/04/2015 when i was in north india tour and i cnt go and even 30 days of replacement time period is also gone as per ther rules ... but any how i want my money with interest i hope u will do the needful for me ( sorry i m late to communicate to you because i m sick after my touring finiched today only i m recovered I m not able to attached PDF files for your reference ... Thanks & Regards Vishnu Velguekar [protected] Flipkart Order - OD[protected]

Hello Sir/ Madam, I am Dr Manish Mishra, MD. This is to inform you that I bought a Google Nexus 7C Tablet through Flipkart on 4th Jun 2014. The product was working fine but in the beginning of this month the screen was just flashing the GOOGLE logo & doing nothing. Finally I gave the product for repair to the following service centre : F1 Info Solutions & Services Pvt Ltd 205, Ashok Bhawan - 93 Nehru Place, New Delhi -110019 I deposited the product on 2nd May (RMA No.- ING2550003, Serial No.- E3OKBC022861) & was told that I will get it back in 5 working days as there is some problem in the hardware. But it has been 17 Days & today again I was told that I have to wait for another week as they don't have the part to be replaced !!! I want to inform you that I am army officer & I am getting posted out of Delhi to a hilly region and it will be very difficult for me to come back here just to collect the product. I would request you to please ensure that I receive back my product immediately in proper working condition or else I want a replacement. I have lot of faith in Google/ Asus as a Brand but the service being provided is beginning to shatter my faith in its products. Request a speedy action to install back my faith. Thanking You A Hopeful Customer Dr Manish Mishra, MD

I have a display issue with my two month old Zenfone6 and gave your service center to replace display. Its been long time so far and the display not yet changed. Its hard to waste time for this replacement. Please kindly do the needful to get my fone back as soon as possible Thanks Linju [protected]

Hi, I bought a brand new Asus ZenFone 5 from flipkart and I recieved it on 25th April, approximately 3 weeks back. Exactly after one week that is from 2nd May, the speaker is not working. I noticed it first when I saw missed calls and later that even when the phone is on sound mode its nor ringing. I played music and tried everything that make a noise but there is no sound. The volume is on maximum. I need a solution at the earliest.