Asus India Complaints & Reviews

Nexus 7 3G 32GB 2012 Model
- (Serial no. D3OKBC782943)

My device is working fine till 19th April 2015
from the date of purchase (3rd October 2013). I am using this device for around
18 months without any issues. Recently (one week before) I have updated it to
Android 5.1.

On 19th April 2015 afternoon I have plugged in
for charging the device. After hours while removing it from the charger I have noticed
that it is in Google/nexus logo screen.

I thought that the device would have restarted, so i have
kept it for a while. After 2 to 3 hours it is still in Google/nexus logo screen
without any change.

I have switched off the device and switched on. Then the device
is not booting after the Google & nexus logo screen.

I have tried switch off and switch on for 4 to 5 times but
there is no progress. Still the Device is not booting beyond the Google &
nexus logo screen.

On 20th April 2015 morning, I have contacted ASUS
Customer support team; they have asked me to do the wipe data/factory reset. After doing the wipe data/factory reset, the device have started behaving
wired like switching on, Google logo screen comes and switching off
repeatedly (rebooting again and again but not going beyond the Google logo
screen).

Then I have taken my device to ASUS service center, registered
the issue and raised RMA # INF8540305.

On 20th April 2015 evening, I have checked in
Google to know how many devices are affected with the same issue and shocked
that most of the Nexus 7 devices are affected.

Here are the few links which contains the news regarding
this issue:

https://productforums.google.com/forum/#!topic/nexus/Ykfqr5RnlW0[1-25]

http://9to5google.com/2015/04/10/nexus-5-nexus-7-bricked-android-lollipop/

https://www.androidheadlines.com/2015/04/owners-nexus-7-nexus-5-devices-running-...⇄

https://www.reddit.com/r/Nexus7/comments/324gil/many_nexus_7_units_bricked_and_u...⇄

http://www.vcpost.com/articles/57957/20150416/google-not-helping-owners-of-brick...⇄

http://gadgets.ndtv.com/tablets/news/some-nexus-7-nexus-5-users-report-bricked-d...⇄

http://www.ibtimes.co.in/android-lollipop-bricked-your-nexus-7-nexus-5-devices-r...⇄

http://www.phonearena.com/news/Android-5.0-update-bricks-Nexus-7-slabs_id68155

http://ibnlive.in.com/news/google-android-lollipop-ota-update-bricks-nexus-7-nex...⇄

http://www.androidorigin.com/nexus-5-7-bugs-lollipop-update-brick-android-5-1/

Agitated users have also taken to Twitter to post complains
about their bricked Nexus devices with the hashtag - #NEXUS7BRICKED

On 23rd April 2015, I have checked with ASUS
service center regarding the status of the RMA request, they said that the
motherboard would have failed and it need to be replaced, for that they are
asking Rs.13000 (approx $215). The repair cost is almost nearing to the device
cost.

On 29th April 2015, I have gone to ASUS service center and collected
my device because I don't want to spend money for the repair because it is ASUS
manufacturing issue.

It seems that ASUS would have used a cheap/ faulty
motherboard for Nexus 7 to expire after 1 year then only it will not cover
under the warranty period and people have to pay for the repair cost.

This issue is not happened to 1 or 2 devices; it happened
for 100’s or 1000 devices and keeps increasing daily (refer above links).

Does this booting issue is escalated to the top level
management people in the ASUS, and all the customers are requesting for the
repair to be made under free of cost.

ASUS should quickly take the necessary action to solve this issue;
otherwise people will lose the trust with ASUS. So kindly provide me a solution
ASAP for repairing the device under free of cost.

Please post these issues in various media until Google or
ASUS is responding to this issue and fixing the affected device with free of
cost.

Thanks & Regards,

Senthilkumar K

Asus India — Note Book & Service Very Bad

1 Review
J J Mallikarjun Reddy on May 27, 2016
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Mark as Resolved
I was purchased X550CA Not book on 02/08/2014, Power Adapter failure Within 6 month, Asus people not providing under warranty,
now key pad not working, till not providing out door service as per chargeable policy,

so They are not providing service, from service center distance of 150kms

When lid close

I have a asus x53e notebook When I close lid a loud sound is playing

Note Book & Service Very Bad

I was purchased X550CA Not book on 02/08/2014, Power Adapter failure Within 6 month, Asus people not providing under warranty,
now key pad not working, till not providing out door service as per chargeable policy,

so They are not providing service, from service center distance of 150kms

Still not getting any help from ASUS.. Plese check with them otherwise I will have to proceed legally against ASUS

Restarting

I Bought a new Asus Zenfone 5 last Oct 30th from Flipkart, it restarts frequently.please give the solution for that problem

Laptop keypad issue

Some keys of my laptop aren't working properly and its in under warranty.

I had purchased the asus Zenfone 5 a501cg two days back.Hardly the next day only I found a Yellow coloration in the center of the display. Could you please let me know if I need to go for an exchange or should i return the product itself as I am extremely disappointed.

heating problem while using internet

last month I had bought the asus zenfone 5 .It getting heating problem while using the mobile data within 15mts continues usage

Dear Ansari pulicat,

Thanks a lot for bringing up the concern. However, for us to be able to help you out, we would need a few details regarding your complaint. We have specifically designed a form which will ask you for all the necessary information, which can be accessed by going to our website http://www.akosha.com/homeform.html. We request you to file your complaint with us there. You can also file a complaint by calling[protected]. We look forward to helping you out.

Regards
Akosha Team

I 'm having the same problem with my ZenFone 6 ...the speaker was working quite well but now I can't even hear the ring tone properly & before that i had boot problem as my phone hangs during boot which is still not resolved. Never had any problem with other phones like Samsung...I don't think i will ever buy Asus phone in the future..

We encountered same problem. And worst i've waited a month, since as per the outlet which I purchased my unit it will take 30 to 45 days from service center. Now after a week speaker not functioning again. So disappointing! And they wont replace the unit too. Lesson learned from asus. Wont buy same brand ever again.

Reminder 2

Dear sir/madam,

we are facing so much problem from so many days on words, already i given 4 times service point but they are not resolving my problem.

plz understand my concern and resolve the issue.

people thing ASUS giving good service out side, but my view its not good.

i[censored] not resolve my issue plz re place mobile.

Yes I had bought a notebook since 2016 . Just a keypad issue did by kid . There is no battery issues . Once I have this to f1info Asus laptop service center which is in Cunningham . They cheated me a lot. Now my laptop is not charging and get switched off