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Asus India Complaints & Reviews

www.asus.com/in

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Updated: Jan 2, 2026

Complaints 1270

Resolved

145

Unresolved

1125

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Asus India reviews & complaints page 54

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Address: Surat, Gujarat

I have bought my phone in December 2014 and it is still in warranty, but yesterday suddenly there was a charging problem occurred in my phone. It shows charging in the display but won't raise the battery charging it remains at a particular level. When I showed the phone to Shree Ram Krishna Enterprise Asus Authorized Service Centre, they told me that my phone is water damaged as the strip near the charging point was red, but phone was not water damaged and, it can be due to sweat problem. Now they say I need to change the motherboard which costs me near to a Brand new phone. Now while my phone is still in warranty then I can I prove that it was not water damaged. Also the strip near memory card is not red and there is no other sign of water damage. I submitted complaint on official website of Asus company but, they are not responding properly and just keep sending me messages that my query is been forwarded to the concerned department. Following is the mail request ID is WTM[protected] for complaint. But still there is no solution it has been 1 week since the problem has occurred. I have attached the photograph of my phone opened by the service center for your reference.

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Address: Gurgaon, Haryana

Hi, I had bought a asus zenfone 5 on 24th feb 2015 through flipkart. Around 1 week back the metal strip at the bottom of the phone came off itself. The phone was safely kept in my pocket and it came off automatically. There is no external damage to the phone and it is working fine. When i went to the service centre i was informed that it is not covered under warranty. I did not expect such a response from a organization like ASUS. I also talked to the asus helpline (Ref No A[protected] and i was informed as there is no external damage and the phone is working fine then it should be repaired/replaced. Please let me know what to do as i will not get this repaired under my expenses. The phone is barely a month and half old and clearly this is a manufacturing defect as the phone does not have a external damage and is in perfectly fine working condition. A big let down Asus

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C

chintan papaiya

from Mumbai, Maharashtra

Apr 16, 2015

i think you are also sailing in the same ship, the service centre does not want to change the parts under warranty even if it comes under warranty, they just want to earn the money as the spare parts are costlier compared to other brands phone.

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Address: Kurukshetra, Haryana

Hey, i have purchaged asus zenfone 5 from flipkart. i ordered it on 8th october 2014 but it is deliverd to me on 14th october 2014. now the adaptor of charger is not working and when i visit the service station of asus they said the waranty of accessiory is only for 6 months and ur warnty is finsihed on 8th april 2015. but it should be upto 14th april 2015 . because i got it on 14th october 2014. so please help me. and i requested you to replace my adaptor. Thanking you. sunil kumar ([protected]) [protected]@gmail.com

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Address: North 24 Parganas, West Bengal

On 23 Jan 2015 I deposited my tab(sl.no.DBOKCT397199)to asus service centre(F1 info solution&service) at Barrack pore, Colgate 700120, West Bengal, for speaker not working, it was returned to me on 23 Jan, again deposited it on 27 Jan&11 FEB for same problem they could not solve it, on 20Feb again I deposited it, this time they changed mother board and returned it on 07 Mar15.this with more worst condition my tab's all features are changed battery is charging unto 60% only, discharging within 4 hours without doing any extra job, 3900mah battery converted in to 1700mah, all initial features of me 372cg had been changed.as I m defence personnel I have to move on 09 Mar for one month, I came back on 05 Apr, on 06Apr again I deposited it to service centre.After repeatedly telling I m defence personnel I have to move frequently, so please solve my problem soon, service centre people response is very idle, there response is very discouraging, I m highly unsatisfied with your Barrack pore service centre.they are simply unsatisfying the customer from Asus, indirectly they are dis-promoting the Asus products.since two and half month I m not using my Tab, its warranty period will elapse in service centre only .I m going to lodge a complain against Asus and F1 service centre in cosumer court very soon.

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Address: Chennai, Tamil Nadu

1.mother board no A3M0AD068783 is frequently getting repaired 2.no proper service from service centre 3.no satisfactory support/ reply from customer care 4.even though i sent bill copy but i was replied to contact at point of purchase but already concerned party replied to contact asus support team, hence kindly assist me to get mother board repair and approve warranty since date of purchase is 02.10.2012

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S

Senthilkumar_K07

from Mumbai, Maharashtra

Apr 29, 2015

Nexus 7 3G 32GB 2012 Model
- (Serial no. D3OKBC782943)

My device is working fine till 19th April 2015
from the date of purchase (3rd October 2013). I am using this device for around
18 months without any issues. Recently (one week before) I have updated it to
Android 5.1.

On 19th April 2015 afternoon I have plugged in
for charging the device. After hours while removing it from the charger I have noticed
that it is in Google/nexus logo screen.

I thought that the device would have restarted, so i have
kept it for a while. After 2 to 3 hours it is still in Google/nexus logo screen
without any change.

I have switched off the device and switched on. Then the device
is not booting after the Google & nexus logo screen.

I have tried switch off and switch on for 4 to 5 times but
there is no progress. Still the Device is not booting beyond the Google &
nexus logo screen.

On 20th April 2015 morning, I have contacted ASUS
Customer support team; they have asked me to do the wipe data/factory reset. After doing the wipe data/factory reset, the device have started behaving
wired like switching on, Google logo screen comes and switching off
repeatedly (rebooting again and again but not going beyond the Google logo
screen).

Then I have taken my device to ASUS service center, registered
the issue and raised RMA # INF8540305.

On 20th April 2015 evening, I have checked in
Google to know how many devices are affected with the same issue and shocked
that most of the Nexus 7 devices are affected.

Here are the few links which contains the news regarding
this issue:

https://productforums.google.com/forum/#!topic/nexus/Ykfqr5RnlW0[1-25]

http://9to5google.com/2015/04/10/nexus-5-nexus-7-bricked-android-lollipop/

https://www.androidheadlines.com/2015/04/owners-nexus-7-nexus-5-devices-running-...⇄

https://www.reddit.com/r/Nexus7/comments/324gil/many_nexus_7_units_bricked_and_u...⇄

http://www.vcpost.com/articles/57957/20150416/google-not-helping-owners-of-brick...⇄

http://gadgets.ndtv.com/tablets/news/some-nexus-7-nexus-5-users-report-bricked-d...⇄

http://www.ibtimes.co.in/android-lollipop-bricked-your-nexus-7-nexus-5-devices-r...⇄

http://www.phonearena.com/news/Android-5.0-update-bricks-Nexus-7-slabs_id68155

http://ibnlive.in.com/news/google-android-lollipop-ota-update-bricks-nexus-7-nex...⇄

http://www.androidorigin.com/nexus-5-7-bugs-lollipop-update-brick-android-5-1/

Agitated users have also taken to Twitter to post complains
about their bricked Nexus devices with the hashtag - #NEXUS7BRICKED

On 23rd April 2015, I have checked with ASUS
service center regarding the status of the RMA request, they said that the
motherboard would have failed and it need to be replaced, for that they are
asking Rs.13000 (approx $215). The repair cost is almost nearing to the device
cost.

On 29th April 2015, I have gone to ASUS service center and collected
my device because I don't want to spend money for the repair because it is ASUS
manufacturing issue.

It seems that ASUS would have used a cheap/ faulty
motherboard for Nexus 7 to expire after 1 year then only it will not cover
under the warranty period and people have to pay for the repair cost.

This issue is not happened to 1 or 2 devices; it happened
for 100’s or 1000 devices and keeps increasing daily (refer above links).

Does this booting issue is escalated to the top level
management people in the ASUS, and all the customers are requesting for the
repair to be made under free of cost.

ASUS should quickly take the necessary action to solve this issue;
otherwise people will lose the trust with ASUS. So kindly provide me a solution
ASAP for repairing the device under free of cost.

Please post these issues in various media until Google or
ASUS is responding to this issue and fixing the affected device with free of
cost.

Thanks & Regards,

Senthilkumar K

J

J Mallikarjun Reddy

from Shrigonda, Maharashtra

May 27, 2016

Asus India — Note Book & Service Very Bad

1 Review
J J Mallikarjun Reddy on May 27, 2016
Add a Comment
Mark as Resolved
I was purchased X550CA Not book on 02/08/2014, Power Adapter failure Within 6 month, Asus people not providing under warranty,
now key pad not working, till not providing out door service as per chargeable policy,

so They are not providing service, from service center distance of 150kms

P

piyu9

from Delhi, Delhi

Jun 8, 2016

When lid close

I have a asus x53e notebook When I close lid a loud sound is playing

J

J Mallikarjun Reddy

from Shrigonda, Maharashtra

Jun 15, 2016

Note Book & Service Very Bad

I was purchased X550CA Not book on 02/08/2014, Power Adapter failure Within 6 month, Asus people not providing under warranty,
now key pad not working, till not providing out door service as per chargeable policy,

so They are not providing service, from service center distance of 150kms

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Address: Ahmedabad, Gujarat

When i end call with power button call log not shown in call history. i complained it for many times but still not any solution when i go to customer care they told this is software bug but we can't do any thing, if they can't do anything then why open such a service centre. what are you doing lairs. How much time taken by you for giving update for this call log bug solving. if your company has no level then don't give bug-full update like this. micromaxx and karbon mobile has better firmware then you in lower cost then you. urgently give the update.

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Address: Rajkot, Gujarat

Hello, I have bought Asus laptop and fresh installed Windows 8.. Now, when I open any light weight apps, disk usage reach up to 100% and hangs. I could see SVCHOST process [System process] is causing this issue. I'm a tech too and working in this industry for 3 years, I checked all of the stuff and tried many things to fix this but no luck yet. Please ask ASUS to check this, my laptop is under warranty and they are not giving solution. Thank you.

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M

Manandoshi

Apr 8, 2015

Still not getting any help from ASUS.. Plese check with them otherwise I will have to proceed legally against ASUS

A

Anand Thirusangu

from Delhi, Delhi

May 27, 2016

Restarting

I Bought a new Asus Zenfone 5 last Oct 30th from Flipkart, it restarts frequently.please give the solution for that problem

S

Srishti Dayal

from Panipat, Haryana

Jun 17, 2016

Laptop keypad issue

Some keys of my laptop aren't working properly and its in under warranty.

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Address: New Delhi, Delhi

I had purchased ASUS Zenfone5 on 31.08.2014 and within 8 months, the phone started malfunctioning. The 2 main problems are as follows: 1. The LCD display had a yellow coloration on the right centre side. I reported the case using the Phone's inbuilt app and when 2 days later I went to the service station they converted the case upside down and instead of addressing the issue, the converted the case into physical damage and Out of Warranty. 2. The other problem that the phone has is that the audio jack is not functioning and it is a problem of the mother board and according to the rule the phone should be replaced but the company refused to replace the audio jack also. Now, they have converted it into an "Out of Warranty" issue and are forcing me to pay for the service which is not according to the stated warranty of 1 year. Also, the scratch that they are trying to highlight is a very miniscule one and it no where proves that the phone had dropped or been damaged to cause the error. The yellow coloration is because of some type of burning inside the phone and it is increasing day by day. My whole work is dependant on the phone and such behaviour from a reputed company is not tolerable and should be looked into immediately. This should be checked so that they don't repeat it with some other customer

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P

preeti Rajendran

from Bengaluru, Karnataka

May 6, 2015

I had purchased the asus Zenfone 5 a501cg two days back.Hardly the next day only I found a Yellow coloration in the center of the display. Could you please let me know if I need to go for an exchange or should i return the product itself as I am extremely disappointed.

R

rajsamurai

from Bengaluru, Karnataka

May 26, 2016

heating problem while using internet

last month I had bought the asus zenfone 5 .It getting heating problem while using the mobile data within 15mts continues usage

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Address: Chennai, Tamil Nadu

I truly trust the ASUS but your are cheater in the mobile world.now i very irritated because of your service. I am always positive approach about your company mobile to my friends circle now you are cheated me. I Newly purchase asus Zenfone 5 and also i propagate and publicity your company in my friends, co-workers and colleagues. After the month your company mobile couldn't work properly. I feel very sad and also irritated. In my friends circle said to me your Asus mobile service is very bad. So now i am very disappointing about your company service and also in my friends circle. I went your mobile service center at 23/03/2015, the service Executive said we can solved your mobile problem and he gave the surety to provide my mobile within three days but till now my mobile problem not solved and also daily went for your mobile service center I am feel very sad and very disappointed your service. There is no response from your service center . Your Service Executive (F1 Info solutions & Services Pvt Ltd, ) they said " your mobile problem not solved because Asus company not providing spare parts". by your mistake till now my mobile problem could not resolve. Kindly resolve my problem with in a day otherwise i propagate your bad service to the Social Medias like FACEBOOK, WHATS APP, TWITTER, etc... If you couldn't resolve my problem after saw this mai.l I plan to register online consumer in the website of (http://www.akosha.com/consumer-court-campaign?gclid=Cj0KEQjwi-moBRDL4Omf9d_LndM...⇄ and also will take legal action. I attached document for your reference kindly see the attachment and do our favor as soon as possible. Resolve my problem or replacement or return my mobile cost .Thanks

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A

Akosha Team

from Delhi, Delhi

Jun 22, 2015

Dear Ansari pulicat,

Thanks a lot for bringing up the concern. However, for us to be able to help you out, we would need a few details regarding your complaint. We have specifically designed a form which will ask you for all the necessary information, which can be accessed by going to our website http://www.akosha.com/homeform.html. We request you to file your complaint with us there. You can also file a complaint by calling[protected]. We look forward to helping you out.

Regards
Akosha Team

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Address: Thrissur, Kerala

i have a asus notebook, due to the complaint to display i got a replacement of display and after the replacement i have seen some problems to the panel and the panel is broken i have reported it to the service center but they are not willing to replace it.the guy over there knows he broked it.i need a replacement of that piece .frame is titgted like its bended and it ill get broken soon .i need a quick replacement of that frame and action...

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Address: Kanpur, Uttar Pradesh

ASUS table was not charging through given charger and blinking connect and disconnect charger. Due to this reason I have not operate Asus Tables. I had perches Tables 9-jan-2015. ITEM CODE:[protected] ORDER NO:[protected] SUBORDER NO:[protected] IMEI NO:[protected]

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Address: Khordha, Odisha

Sir I have submitted my ASUS FONEPAD 7 tablet two times in service center but their service is not that much good enough that's why i m suffering more than ever now ... 1.Firstly when i have submitted my tablet they repair it and gave me but when i check it, it shows sound system problem .. 2.Again i gave them they repair it's sound system and gave me ..then i checked same problem arises sound slow, Ear phone nt working properly and when i opened internet tablet heat increases gradually ... Wht can i do sir plz help me ... Contact detail.. shaikh arifuddin ph.[protected] [protected]@gmail.com

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Address: Mumbai City, Maharashtra

Two days back i had visited an ASUS Exclusive store in my City (Mumbai, Andheri West, Versova) i wanted to buy ASUS Laptop (034D) White an i3 Processor with 4GB RAM and DOS OS. When the ASUS executive (Mr. Rajnish) gave me the Laptop box I noticed that the seal was tampered which the Executive denied (Saying that - it is this way from factory), i some how agreed to his claim. The when the Laptop was taken out of the box i saw some light blue patches on the laptop screen flap, when i mentioned about it to the Executive he just ignored and the biggest surprise was yet to come, when i opened the screen flap there were finger prints (very clearly visible) on the track pad. This clearly shows how ASUS Exclusive store tried to cheat on the customer and then the executive was speechless and told me that he will call for another unit. By then i had lost the trust in the product and the brand. I request all the consumers to be very sure and alert while buying products from ASUS. In fact from any other BRAND for that matter.

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I have purchased Zenphoen 5 during Dec' 15 as per Model No.EAAZCY212520. Now it is at your Calicut Service Centre(AXEL SERVICES) for the 3rd time with same complaints of OVER HEATING & LOW BATTERY BACK UP. Your service centres are not provided with spares to replacin in time and customer are ultimately getting cheated only because of the purchasing AZUZ; NOT GETTING SERVICE IN TIME & NOT REPLACING THE PRODUCTS IF SERVICE MAY DELAYED MORE DAYS. My Zenphone 5 is at service since 16/03/2015 as per RMA No.INW2530133 the persons from the service centre was tried to return without clearing the complaint on 20/03/2015 but I was not ready to receive the same and they put it for another service as per RMA No.INW2530186 on 20/03/2015. I didn't any positive answer till now; they are telling they are waiting for getting Spare parts from Company. What I have to do? Pls adive me .. if the situation remain the same what will be your next step... I think my phone may be always at your service centre during the warranty perriod... Please look into the matter seriosly and resolve the same ultimately.. ABDULLA KOYA K.P Feroke, Calicut, Kerala Tel: [protected] [protected]@gmail.com

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Address: Patna, Bihar

I never thought in my worst nightmares that I will be writing this kind of review within 1.5 months of getting a new Asus mobile phone. I bought Asus Zenfone 5 A501CG on 3-feb-2015 and within one month o[censored]se there was problem with speaker of the mobile. Was not able to hear anything from speaker of the phone and the only way I could use it was with the help of a headphone, I took it to the asus authorized service center (F1 INFOSOLUTIONS & SERVICES PVT LTD Room No.101 first floor Saroj Tower Beside Bank Of India Jamal Road, Patna Bihar 800001). The service guys said it was a general complaint with many other asus users and as result they don't have new speakers in stock to replace. They replaced the speaker with an old one and it again stopped working within a week. Second visit to the service center, they informed that the speakers are not in stock and I have to wait for a week. It’s already been two week now and the speaker haven’t arrived yet and I am struggling to use the phone which is not even 2 months old. The service center people are not entertaining the handset replacement request. I am really disappointed with the product quality of asus phone and even bigger disgrace is the asus service support.

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S

Smith N Wesson

Jul 12, 2015

I 'm having the same problem with my ZenFone 6 ...the speaker was working quite well but now I can't even hear the ring tone properly & before that i had boot problem as my phone hangs during boot which is still not resolved. Never had any problem with other phones like Samsung...I don't think i will ever buy Asus phone in the future..

A

Asherbeth

Oct 18, 2015

We encountered same problem. And worst i've waited a month, since as per the outlet which I purchased my unit it will take 30 to 45 days from service center. Now after a week speaker not functioning again. So disappointing! And they wont replace the unit too. Lesson learned from asus. Wont buy same brand ever again.

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Address: Jalgaon, Maharashtra

dear sir i am requested to u i am purchace asus zenfon6 in few month ago. but the phone is over heatting and fast discharging battery so please change my mobile the details as bellow purchase dt[protected] od[protected] vat/tin [protected] tax invoice no blr_wfld[protected]

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Mar 25, 2015

Updated by DHANRAJ BHANGALE my mobile no is [protected]

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Address: Bangalore, Karnataka

I have bought the Asus zenfone 5 mobile in the month of feb 2015 through Flipkart. Within 15 days i have observed the following problems:

1) Battery is taking huge time for charging and getting drained very fast.
2) Phone gets hung frequently and some vertical lines visible in the screen.

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Address: YSR, Andhra Pradesh

My asus zen5 mobile is always hanging and battery backup is very low. I have given two times service at degenerated. But the problem is repeated. Please solve my problem or change my mobile and give another mobile. My no.[protected]... Ramesh babu

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M

makam

from Hyderabad, Telangana

Apr 17, 2015

Reminder 2

Dear sir/madam,

we are facing so much problem from so many days on words, already i given 4 times service point but they are not resolving my problem.

plz understand my concern and resolve the issue.

people thing ASUS giving good service out side, but my view its not good.

i[censored] not resolve my issue plz re place mobile.

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Address: Kottayam, Kerala

I have purchased my zenfon 5 one week ago . The lock screen with pin or pattern is not working when the screen locks only a slide lock will appear .After resetting the phone it works but it again stops working .Only after boosting device the pin or pattern screen will appear

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Address: Chandigarh, Chandigarh

Buying date on 25 oct 2014 From jan 15 2015 problem of restart again and again while using mobile data I have shown mobile to service centre in sector 32 sco 274 chandigarh 2 times But still problem in it So kindly help me to out of this. Imei serial no [protected] Jatinder kumar chawla M [protected]

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