Asus India Complaints & Reviews

I have purchase One Zenfone 5 A501CG 16 GB cell for my personal use (order on 26/03/2015 and delivered on 30/03/2015) but after 10th days phone got problem cell phone battery charger problem and unplugged from charger (phone got charges with out putting charging phone shows icon of charging) so that i had mail and send return request as base on 30 days replacement ... but flipkart not bother to take that return request on dt. 13/04/2015 (i have all mail correspondent also ) and event that they not send any mails or event call also ... ihave called up soo many time to them ... event i wasted my frnds money to call them (even i told them i had purchase this cell phone for to take this with me for my tour in North India ... 15days with my frnds) and even i had told many time when i had call and even mail also sir I dnt want that cell phone plz help me out to take my refund money with interest(becasue i had face many problem for that) i dnt want that cell ... even i m telling them from day 13/04/2015 (before 30days of replacement) today i had gone to service center at panaji ... as flipkart send me that address but on dt.27/04/2015 when i was in north india tour and i cnt go and even 30 days of replacement time period is also gone as per ther rules ... but any how i want my money with interest i hope u will do the needful for me ( sorry i m late to communicate to you because i m sick after my touring finiched today only i m recovered I m not able to attached PDF files for your reference ... Thanks & Regards Vishnu Velguekar [protected] Flipkart Order - OD[protected]

Hello Sir/ Madam, I am Dr Manish Mishra, MD. This is to inform you that I bought a Google Nexus 7C Tablet through Flipkart on 4th Jun 2014. The product was working fine but in the beginning of this month the screen was just flashing the GOOGLE logo & doing nothing. Finally I gave the product for repair to the following service centre : F1 Info Solutions & Services Pvt Ltd 205, Ashok Bhawan - 93 Nehru Place, New Delhi -110019 I deposited the product on 2nd May (RMA No.- ING2550003, Serial No.- E3OKBC022861) & was told that I will get it back in 5 working days as there is some problem in the hardware. But it has been 17 Days & today again I was told that I have to wait for another week as they don't have the part to be replaced !!! I want to inform you that I am army officer & I am getting posted out of Delhi to a hilly region and it will be very difficult for me to come back here just to collect the product. I would request you to please ensure that I receive back my product immediately in proper working condition or else I want a replacement. I have lot of faith in Google/ Asus as a Brand but the service being provided is beginning to shatter my faith in its products. Request a speedy action to install back my faith. Thanking You A Hopeful Customer Dr Manish Mishra, MD

I have a display issue with my two month old Zenfone6 and gave your service center to replace display. Its been long time so far and the display not yet changed. Its hard to waste time for this replacement. Please kindly do the needful to get my fone back as soon as possible Thanks Linju [protected]

Hi, I bought a brand new Asus ZenFone 5 from flipkart and I recieved it on 25th April, approximately 3 weeks back. Exactly after one week that is from 2nd May, the speaker is not working. I noticed it first when I saw missed calls and later that even when the phone is on sound mode its nor ringing. I played music and tried everything that make a noise but there is no sound. The volume is on maximum. I need a solution at the earliest.

Disappointed with my very first ASUS product Product: Asus Zenfone 5 Order date: 1/4/2015 Source: Online (Amazon) I bought this smart phone with a huge expectation and had an issue where the battery will drain very quickly and I was told to take the mobile to the service centre. Service centre people said that the Main board was defective and they have replaced the main board on my phone which should not be the case for a brand new mobile within 1 month of purchase. The problem is that the issue is still not fixed and the battery is still draining very fast than before.I did ask them to send me a replacement mobile since the mobile is just a month old. However, they are again asking me to take the mobile to the service centre. I'm not happy in doing that because replacing the mother board (Main Board) itself did not fix the issue I'm sure you will not personally feel good to change the Main board (Mother board) on your brand new mobile?? Please help me on getting a replacement mobile phone Ajay Prakash [protected]

WILL SOME ONE REPLY ON THIS EMAIL?????????????????????????????????? I NEVER SEEN SERVICE LIKE THIS...NO ONE IS REPLYING FOR MY EMAIL... WHY YOU HAVE SERVICE IN INDIA ...I WANT A ANSWER...FOR MY PHONE... WHO IS THIS RAMESH CHAND AND A WAHAB...THEY DO NOT HAVE TIME TO REPLY ON EMAILS... WHY YOU HAVE FORWARDED THIS EMAIL TO THESE IRRESPONSIBLE PERSON WHO DO NOT HAVE TIME FOR THE CUSTOMER... ??????????????????????????????????????????????????? ???????????????????????????????????????????????????? ??????????????????????????????????????????????????? On Thu, May 7, 2015 at 8:58 PM, Asus Support wrote: Dear Valued Customer, Thank you for contacting ASUS technical support. We do apologize for any inconvenience that has caused. We have forwarded the query to the concern department, they will assist you to solve it. Dear Ramesh Sir Kindly help to assist Customer with his query Serial no –EBAZFG215232 If there is any further feedback, please kindly let us know Your response is greatly appreciated. Regards, Rakesh Yadav Customer Support Executive ( India). Asus Technology Pvt. Ltd. Toll free :[protected] From: Arvind Rawat [mailto:[protected]@gmail.com] Sent: Thursday, May 07, 2015 8:32 AM To: Asus Support Subject: Re: Automatic reply: Re: Re: Satisfaction-IND(EN) : Handset getting heatted [ID=RTM[protected]-284] hi, You can find the details and if you can not find...its just ignoring the emails... no issues i can understand the service from Asus...I am facing this issue from 21/04/15. And I do not have any solution for it... I want some deal with my complaint who can replace the handset...I DO NOT WANT ANY TECHNICAL SUPPORT... THANKS, UNHAPPY CUSTOMER On Wed, May 6, 2015 at 6:02 PM, Asus Support wrote: Dear Valued Customer, Thank you for contacting ASUS technical support. We do apologize for any inconvenience that has caused. We request you to please help us with the complaint number or serial number so we can find out your case details. Do let us know if you face any delay or queries. Your response is greatly appreciated. Regards, Javed Patel Customer Support Executive ( India). Asus Technology Pvt. Ltd. Toll free :[protected] From: Arvind Rawat [mailto:[protected]@gmail.com] Sent: Wednesday, May 06, 2015 5:17 PM To: [protected]@asus.com Subject: Fwd: Automatic reply: Re: Re: Satisfaction-IND(EN) : Handset getting heatted [ID=RTM[protected]-284] hi, I have visited the service center again and they kept my phone again and told me that speaker got a hardware problem even it was working before service this phone. I do not know what they done with the handset. I do not know what part they have changed and why??????? They do not have any idea they when they will return my phone. phone is very important for my job. can some one tell me that when my handset will replaced???????? it is really frustrating...i do not have any answer from your end as well... I never had such service... in my life...its so bad.. I hope some one will reply me on this email...in positive way Regard's Arvind [protected] Forwarded message[protected] From: Arvind Rawat Date: Tue, May 5, 2015 at 7:47 PM Subject: Fwd: Automatic reply: Re: Re: Satisfaction-IND(EN) : Handset getting heatted [ID=RTM[protected]-284] To: [protected]@asus.com I am still waiting for reply [protected] Forwarded message[protected] From: Date: May 4, 2015 6:51 PM Subject: Automatic reply: Re: Re: Satisfaction-IND(EN) : Handset getting heatted [ID=RTM[protected]-284] To: Cc: Dear Valued Customer, Thank you for contacting ASUS technical support. We do apologize for any inconvenience that has caused. We acknowledge that we have received your mail and your request is under process we will update you shortly. If there is any further feedback, please kindly let us know, or you can even contact me on [protected]@asus.com Wish you a nice day! Thanks and Regards, Asus Customer Service

Hi dear customer care, I am purchased Asus zenfone5 last 2months back, am not getting battery backup please help me about that because am not getting half day also am not using any applications or anything am only using recieved calls.

Nexus 7 3G 32GB 2012 Model - (Serial no. D3OKBC782943) My device is working fine till 19th April 2015 from the date of purchase (3rd October 2013). I am using this device for around 18 months without any issues. Recently (one week before) I have updated it to Android 5.1 via OTA. On 19th April 2015 afternoon I have plugged in for charging the device. After hours while removing it from the charger I have noticed that it is in Google/nexus logo screen. I thought that the device would have restarted, so i have kept it for a while. After 2 to 3 hours it is still in Google/nexus logo screen without any change. I have switched off the device and switched on. Then the device is not booting after the Google & nexus logo screen. I have tried switch off and switch on for 4 to 5 times but there is no progress. Still the Device is not booting beyond the Google & nexus logo screen. On 20th April 2015 morning, I have contacted ASUS Customer support team; they have asked me to do the wipe data/factory reset. After doing the wipe data/factory reset, the device have started behaving wired like switching on, Google logo screen comes and switching off repeatedly (rebooting again and again but not going beyond the Google logo screen). At that time the device is charging and there is no issue in charging. I have informed this also to the ASUS Customer support team. Then I have taken my device to ASUS service center, While registering the issue also I have showed to the person who is in charge that the device it is not booting into OS and handed over the device to the ASUS service center person and raised RMA # INF8540305 for the same.. On 20th April 2015 evening, I have checked in Google to know how many devices are affected with the same issue and shocked that most of the Nexus 7 devices are affected. Here are the few links which contains the news regarding this issue: https://productforums.google.com/forum/#!topic/nexus/Ykfqr5RnlW0[1-25] and various topics under discussion in Nexus Help Forum. http://9to5google.com/2015/04/10/nexus-5-nexus-7-bricked-android-lollipop/ https://www.androidheadlines.com/2015/04/owners-nexus-7-nexus-5-devices-running-...⇄ https://www.reddit.com/r/Nexus7/comments/324gil/many_nexus_7_units_bricked_and_u...⇄ http://www.vcpost.com/articles/57957/20150416/google-not-helping-owners-of-brick...⇄ http://gadgets.ndtv.com/tablets/news/some-nexus-7-nexus-5-users-report-bricked-d...⇄ http://www.ibtimes.co.in/android-lollipop-bricked-your-nexus-7-nexus-5-devices-r...⇄ http://www.phonearena.com/news/Android-5.0-update-bricks-Nexus-7-slabs_id68155 http://ibnlive.in.com/news/google-android-lollipop-ota-update-bricks-nexus-7-nex...⇄ http://www.androidorigin.com/nexus-5-7-bugs-lollipop-update-brick-android-5-1/ Agitated users have also taken to Twitter to post complains about their bricked Nexus devices with the hashtag - #NEXUS7BRICKED On 23rd April 2015, I have checked with ASUS service center regarding the status of the RMA request, they said that the motherboard would have failed and it need to be replaced, for that they are asking Rs.13000 (approx $215). The repair cost is almost nearing to the new device cost. On 29th April 2015, I have went to ASUS service center to check the status and found that my device is dead (not powering on and not charging) because the battery gets drained fully and it is switched off automatically. As per the confirmation from ASUS Technical team that the initial issue is “Not booting into OS” and later after battery drains the device is not powering on and not charging. They have replaced the battery with a new battery and tested the device but still the device is not powering on and not charging. Finally they have informed me that the issue is with the mainboard/motherboard. I have collected my device from ASUS service center and closed the RMA # INF8540305 with Issues in motherboard as comments because I don't want to spend money for the repair because it is ASUS manufacturing issue. The motherboard failure is happened because of the latest android update and it’s not the fault of the customer. It seems that ASUS would have used a cheap/ faulty motherboard for Nexus 7. This issue is not happened to 1 or 2 devices; it happened for 1000’s & 1000’s of devices and keeps increasing daily (refer above links). I have escalated this issue to Indian region ASUS team but they are not accepting that it is a manufacturing defect/issue and not ready to repair the device under free of cost. So please guide my how to proceed further.. Awaiting for your reply... Thanks & Regards, Senthilkumar K

Hi Team, I am using Asus zenfone 5 about since last 6 months, and my hand free is releasing electric current, So i visit in 1 april of asus service center - Namrita Dhar F1 Info Solutions & Services Private Limited. | Ashok Bhawan, Building No.93, Nehru Place, New Delhi - 110019 Hello: +[protected] Email: namrita.[protected]@f1service.asia, But till now i have not getting my Hands free as well as a single call from service center side. my complaint no. is ING2530556. So this is too much late for me. please help me on this issue. Very poor service of asus service centers. Regards Dinesh Kumar [protected]

Nexus 7 3G 32GB 2012 Model - (Serial no. D3OKBC782943) My device is working fine till 19th April 2015 from the date of purchase (3rd October 2013). I am using this device for around 18 months without any issues. Recently (one week before) I have updated it to Android 5.1. On 19th April 2015 afternoon I have plugged in for charging the device. After hours while removing it from the charger I have noticed that it is in Google/nexus logo screen. I thought that the device would have restarted, so i have kept it for a while. After 2 to 3 hours it is still in Google/nexus logo screen without any change. I have switched off the device and switched on. Then the device is not booting after the Google & nexus logo screen. I have tried switch off and switch on for 4 to 5 times but there is no progress. Still the Device is not booting beyond the Google & nexus logo screen. On 20th April 2015 morning, I have contacted ASUS Customer support team; they have asked me to do the wipe data/factory reset. After doing the wipe data/factory reset, the device have started behaving wired like switching on, Google logo screen comes and switching off repeatedly (rebooting again and again but not going beyond the Google logo screen). Then I have taken my device to ASUS service center, registered the issue and raised RMA # INF8540305. On 20th April 2015 evening, I have checked in Google to know how many devices are affected with the same issue and shocked that most of the Nexus 7 devices are affected. Here are the few links which contains the news regarding this issue: https://productforums.google.com/forum/#!topic/nexus/Ykfqr5RnlW0[1-25] http://9to5google.com/2015/04/10/nexus-5-nexus-7-bricked-android-lollipop/ https://www.androidheadlines.com/2015/04/owners-nexus-7-nexus-5-devices-running-...⇄ https://www.reddit.com/r/Nexus7/comments/324gil/many_nexus_7_units_bricked_and_u...⇄ http://www.vcpost.com/articles/57957/20150416/google-not-helping-owners-of-brick...⇄ http://gadgets.ndtv.com/tablets/news/some-nexus-7-nexus-5-users-report-bricked-d...⇄ http://www.ibtimes.co.in/android-lollipop-bricked-your-nexus-7-nexus-5-devices-r...⇄ http://www.phonearena.com/news/Android-5.0-update-bricks-Nexus-7-slabs_id68155 http://ibnlive.in.com/news/google-android-lollipop-ota-update-bricks-nexus-7-nex...⇄ http://www.androidorigin.com/nexus-5-7-bugs-lollipop-update-brick-android-5-1/ Agitated users have also taken to Twitter to post complains about their bricked Nexus devices with the hashtag - #NEXUS7BRICKED On 23rd April 2015, I have checked with ASUS service center regarding the status of the RMA request, they said that the motherboard would have failed and it need to be replaced, for that they are asking Rs.13000 (approx $215). The repair cost is almost nearing to the device cost. On 29th April 2015, I have gone to ASUS service center and collected my device because I don't want to spend money for the repair because it is ASUS manufacturing issue. It seems that ASUS would have used a cheap/ faulty motherboard for Nexus 7 to expire after 1 year then only it will not cover under the warranty period and people have to pay for the repair cost. This issue is not happened to 1 or 2 devices; it happened for 100’s or 1000 devices and keeps increasing daily (refer above links). Does this booting issue is escalated to the top level management people in the ASUS, and all the customers are requesting for the repair to be made under free of cost. ASUS should quickly take the necessary action to solve this issue; otherwise people will lose the trust with ASUS. So kindly provide me a solution ASAP for repairing the device under free of cost. Please post these issues in various media until Google or ASUS is responding to this issue and fixing the affected device with free of cost. Thanks & Regards, Senthilkumar K

Nexus 7 3G 32GB 2012 Model - (Serial no. D3OKBC782943) My device is working fine till 19th April 2015 from the date of purchase (3rd October 2013). I am using this device for around 18 months without any issues. Recently (one week before) I have updated it to Android 5.1. On 19th April 2015 afternoon I have plugged in for charging the device. After hours while removing it from the charger I have noticed that it is in Google/nexus logo screen. I thought that the device would have restarted, so i have kept it for a while. After 2 to 3 hours it is still in Google/nexus logo screen without any change. I have switched off the device and switched on. Then the device is not booting after the Google & nexus logo screen. I have tried switch off and switch on for 4 to 5 times but there is no progress. Still the Device is not booting beyond the Google & nexus logo screen. On 20th April 2015 morning, I have contacted ASUS Customer support team; they have asked me to do the wipe data/factory reset. After doing the wipe data/factory reset, the device have started behaving wired like switching on, Google logo screen comes and switching off repeatedly (rebooting again and again but not going beyond the Google logo screen). Then I have taken my device to ASUS service center, registered the issue and raised RMA # INF8540305. On 20th April 2015 evening, I have checked in Google to know how many devices are affected with the same issue and shocked that most of the Nexus 7 devices are affected. Here are the few links which contains the news regarding this issue: https://productforums.google.com/forum/#!topic/nexus/Ykfqr5RnlW0[1-25] http://9to5google.com/2015/04/10/nexus-5-nexus-7-bricked-android-lollipop/ https://www.androidheadlines.com/2015/04/owners-nexus-7-nexus-5-devices-running-...⇄ https://www.reddit.com/r/Nexus7/comments/324gil/many_nexus_7_units_bricked_and_u...⇄ http://www.vcpost.com/articles/57957/20150416/google-not-helping-owners-of-brick...⇄ http://gadgets.ndtv.com/tablets/news/some-nexus-7-nexus-5-users-report-bricked-d...⇄ http://www.ibtimes.co.in/android-lollipop-bricked-your-nexus-7-nexus-5-devices-r...⇄ http://www.phonearena.com/news/Android-5.0-update-bricks-Nexus-7-slabs_id68155 http://ibnlive.in.com/news/google-android-lollipop-ota-update-bricks-nexus-7-nex...⇄ http://www.androidorigin.com/nexus-5-7-bugs-lollipop-update-brick-android-5-1/ Agitated users have also taken to Twitter to post complains about their bricked Nexus devices with the hashtag - #NEXUS7BRICKED On 23rd April 2015, I have checked with ASUS service center regarding the status of the RMA request, they said that the motherboard would have failed and it need to be replaced, for that they are asking Rs.13000 (approx $215). The repair cost is almost nearing to the device cost. On 29th April 2015, I have gone to ASUS service center and collected my device because I don't want to spend money for the repair because it is ASUS manufacturing issue. It seems that ASUS would have used a cheap/ faulty motherboard for Nexus 7 to expire after 1 year then only it will not cover under the warranty period and people have to pay for the repair cost. This issue is not happened to 1 or 2 devices; it happened for 100’s or 1000 devices and keeps increasing daily (refer above links). Does this booting issue is escalated to the top level management people in the ASUS, and all the customers are requesting for the repair to be made under free of cost. ASUS should quickly take the necessary action to solve this issue; otherwise people will lose the trust with ASUS. So kindly provide me a solution ASAP for repairing the device under free of cost. Please post these issues in various media until Google or ASUS is responding to this issue and fixing the affected device with free of cost. Thanks & Regards, Senthilkumar K

Hi I had brought a new Asus Zenfone5(A501CG) in December 2014, but its getting restart automatically and shows an error message "unfortunately android stopped working " what should I do please help me out I had paid 10, 499/- didn't expect this type of service, sim slot also defected always shows install sim cards which allready present

Dear sir, I had purchased Asus X55lD-XX026D CI5 with invoice no[protected] from your dealer notebook near chinchwad, Pune, Maharashtra. This is my 1st laptop and within 10 days of purchase there is black spot on screen.. I asked for replacement but they said it's possible only within 7 days of purchase but this information was not provided on the day of purchase.. They said 1year warranty is available and now they have changed the screen but there is a play in Asus strip and screen.. It doesn't look like a new one.. Its not looking anything worth 42000.. I am very disappointed.. I have only used it for 3 days.. Dealership and Service is pathetic.. It's completely broken.. I'm sure it's a defect piece.. Please give me the exact meaning of 1yr warranty.. I need a replacement or else I'll go to consumer court. Waiting for your feedback.. Revert me back asap..

Hi ASUS, There are many bugs in the new kitkat rom (4.4.2) of ASUS ZENFONE 6. Phone is overheating and not showing some call logs. These both problems are teasing me too much. There are many bugs like these. Please fix these bugs as quickly as you can. This is not expected from you. I have purchased new ASUS ZENFONE 6. I am very disappointed by you ASUS. I hope you will solve this problem and I will get the better update in my phone.

I have given my Asus zenfone 5 Mobile with EMIE No:[protected], Serial No:E7AZCY877846 to service center (REGENERSIS (INDIA) LIMITED.) on 25th March.As per their assurance it should delivered me by 3 to 7 working days.But still now they are not able to delivered my product.Though I have contact to the Customer Care people regarding this but they could not able to solve this issue.Please look into this matter and do some needful action.

Dear Sir/ Mam Pls.. be inform to you that I have purchase one mobile from your company but after two month I am facing problem (sim not working). so I have summited your sevice centre 28/03/2015 but till now mobile not repiare and not give any response from your service centre. In case mobile is not repaireable kindly replace the same otherwise I will be consumer court. kindly suggest me that but i can do for you. Regards.. Sanjay Kumar Sharma [protected]

सर मेने 17.10.2012 को एक असूस कम्पनी का P5G41T-M LX3 सीरियल नंबर DZ B9M0BX239348 मदरबोर्ड लिया था जिसकी कम्पनी वारंटी तीन वर्ष की आती हे जो 22.12.2014 को ख़राब हो गया / इसे मेने 24.12.2015 को असूस सर्विस सेंटर पर डाला था जो 56 दिन बाद 17.02.2015 को रिप्लेस होकर मिला जिसका सीरियल नंबर DZ B9M0IN221381 था ये भी बंद निकला मेने सर्विस सेंटर पर तुरंत फोन लगाके उनको बोला उन्होंने सर्विस सेंटर पर डालने के लिए बोले मेने 20.02.2015 को सर्विस सेंटर पर बोर्ड डाला जिसकी पूरी रिसीव पेपर और बिल मेरे पास है / 26.03.2015 को जब मैने सर्विस सेंटर पर फोन लगाया तो उन्होंने मुझे बोला की आपका मदरबोर्ड वारंटी में नहीं है अगर ऐसा होता तो उनको रिसीव ही नहीं करना था या दो दिन बाद बता देते / 36 दिन बाद जब मैने फोन किया तब क्यों बताया ? मैने 6 बार मेल से और 4-5 बार टोलफ्री नंबर [protected] पर कम्पनी को कम्प्लेंट भी कर चूका हूँ पर हर बार शुरू से कहानी बतानी पड़ती है और अंत में कोई भी सटिस्फाई जबाब नहीं मिलता है दो तीन दिन का बोलकर फोन रख दिया जाता है अब में बड़ी आश से आपके पास अपनी बात बोल रहा हूँ मुझे उम्मीद है आप कुछ तो अवश्य ही करेंगे / मेने जितनी बार फोन किया उसकी कम्प्लेंट आईडी ये है / 1. 17/02/2015 ID isWTM[protected]. 8/03/2015 ID isWTM[protected]. 14/03/2015 ID isWTM[protected].19/03/2015 ID isWTM[protected]. 23/03/2015 ID isWTM[protected].4/04/2015 ID isWTM[protected]. एक असंतुष्ट ग्राहक राजेंद्र चौधरी Mo:- [protected] [protected]@ :- [protected]@gmail.com

I purchased one ASUS zenfone 5 on Feb 9 2015, unfortunately, its glass monitor broken automatically yesterday afternoon, The Mobile was on my table and i heard a sound from the set, when i looked on the hand set its glass monitor is breaking slowly in front of my eyes, I went to ASUS service center Kadavanthra Cochin Kerala, immediately, and they are not believing me they told it wont happen if the set didn't fell down. and asked me to change the set/ pay Rs 4500/- for changing the monitor. i am too much depressed, because the set was just 2.5 months old, i am so sad. Kindly help/Advice me regarding this issue ASAP. I can make and receive calls, can use Internet rest everything is okay, but the glass got damaged.

I have bought my phone in December 2014 and it is still in warranty, but yesterday suddenly there was a charging problem occurred in my phone. It shows charging in the display but won't raise the battery charging it remains at a particular level. When I showed the phone to Shree Ram Krishna Enterprise Asus Authorized Service Centre, they told me that my phone is water damaged as the strip near the charging point was red, but phone was not water damaged and, it can be due to sweat problem. Now they say I need to change the motherboard which costs me near to a Brand new phone. Now while my phone is still in warranty then I can I prove that it was not water damaged. Also the strip near memory card is not red and there is no other sign of water damage. I submitted complaint on official website of Asus company but, they are not responding properly and just keep sending me messages that my query is been forwarded to the concerned department. Following is the mail request ID is WTM[protected] for complaint. But still there is no solution it has been 1 week since the problem has occurred. I have attached the photograph of my phone opened by the service center for your reference.

Hi, I had bought a asus zenfone 5 on 24th feb 2015 through flipkart. Around 1 week back the metal strip at the bottom of the phone came off itself. The phone was safely kept in my pocket and it came off automatically. There is no external damage to the phone and it is working fine. When i went to the service centre i was informed that it is not covered under warranty. I did not expect such a response from a organization like ASUS. I also talked to the asus helpline (Ref No A[protected] and i was informed as there is no external damage and the phone is working fine then it should be repaired/replaced. Please let me know what to do as i will not get this repaired under my expenses. The phone is barely a month and half old and clearly this is a manufacturing defect as the phone does not have a external damage and is in perfectly fine working condition. A big let down Asus