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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 229

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S
Selvichan Sagar
from Mumbai, Maharashtra
Sep 28, 2019
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otp is being sent to unregistered somebody's number

Address: Vidisha, Madhya Pradesh, 464001

I am an account holder ac named st. Marys pg college, ac no: [protected] and branch at vidisha, mp. I am not receiving otp in my registered mobile number [protected] and otp is being sent to old account holders number. I had updated my registered mobile number in april and received otp till last second week of september. I had approached branch at vidisha mp with complaint but no response was given. Again i went to bank yesterday and made...
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Ranga Donappa Das
from Delhi, Delhi
Sep 28, 2019
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Address: Bengaluru, Karnataka, Bangalore, Karnataka

I have received a call from axis bank on 25/05/2019. I just don't want the one assist service please cancel my subscription. It has been noticed that the money already been charged @1899 for the same.
Hence, cancel the subscription and refund the same into my account. My relationship no. Is 7036881. I am waiting for confirmation of delation of this service and also refund the money @1899.
My mobile number [protected]
Axis Bank customer support has been notified about the posted complaint.
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    Devi vimala
    from Bengaluru, Karnataka
    Sep 28, 2019
    Resolved
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    check the status of my refund amount

    Haii
    This is vimala devi. Last week saturday 21/09/2019 i ordered the headphones and paid rs.419. Then i cancelled my order and they refunded my money to axis bank account through amazon pay. But not yet credited the money in my account. I called amazon customer care they give me a reference id to check the refund status in bank. My reference id is[protected]. Can you please check the status of this reference id.

    Thank...
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    VINAY NAGAR
    from Delhi, Delhi
    Sep 28, 2019
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    Address: Delhi, 121101

    Yesterday night transactions from my bank (Card last 4 ditits 1497) account to itunes on sep 27, 2019 at 11 42 pm, i have not authorized these transactions by any means. I also did not receive any message or mail before these transactions could be done.
    Kindly look into this and i would like my refund. Please help
    The amount debited was around rs.7900.
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 28, 2019
    Axis Bank Customer Care's response
    Hi, we regret the inconvenience caused. Please provide us with your registered contact number through a DM and we will get back at the earliest.
    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    Sep 30, 2019
    Updated by VINAY NAGAR
    Hi

    i have submitted all required documents to axis bank support portal and my request number is 55710064 .

    my registered contact number is [protected]
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      A
      aswathy un
      from Attingal, Kerala
      Sep 27, 2019
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      Address: pachirayil house,chettipadi PO, Malappuram, Kerala, 676319

      My personal loan due was delayed one day due to personal reasons so that from my hdfc account debited 590 rs except 6308 due amount. But axis customer care executives daily calling me and saying that it is not reflected in my loan account (Ppr[protected]. I have notified this issue to hdfc customer care executives but they are helpless and i should contact axis customer care. But am not able to connect both customer executives. So please do the needful.
      Axis Bank customer support has been notified about the posted complaint.
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        Nikhil Tongire
        from Delhi, Delhi
        Sep 27, 2019
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        Address: Thane, Maharashtra, 421301

        Hello,

        I have applied for axis bank salary account 1 week ago in kalyan west branch. I have submitted all required documents as well. Still my account has not activated. After 2 days my company will credit my salary and still the bank account is not activated. I am unable to connect customer care executive on call.
        Resolve this issue as soon as possible. Pathetic service from axis bank.

        Nikhil tongire
        [protected]
        Axis Bank customer support has been notified about the posted complaint.
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          Chindai Jai
          from Chennai, Tamil Nadu
          Sep 26, 2019
          Resolved
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          Address: 64/75, Bangaru Naicken Street, Mount Road, Chennai - 600 002, Chennai, Tamil Nadu, 600002

          I got two current accounts in axis bank... So, i have to close one account... I removed the closed account from my phonepe app and google pay... Then i want to add my existing current account to my phonepe app and google pay... It appears to be i dont have any account with the axis bank... Then i went to the axis bank branch where i kept my account and told the staffs about my queries they dont know how to solve the problem...
          Oct 30, 2019
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 27, 2019
          Axis Bank Customer Care's response
          Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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            M
            mosesvel
            from Perundurai, Tamil Nadu
            Sep 26, 2019
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            Resolved

            Address: Dharmapuri, 636701

            I am trying to open one corporate account for my company and two current accounts for my brothers in Dharmapuri Axis Bank. I am trying for more than 4 weeks(From 1.9.2019). But no response from them. I already gave them signed account opening form 3 weeks ago But they didnt do anything. Yesterday(26.9.2019) i went to bank to inquire about that, they didnt say anything so taken back all my documents (GST document, KYC documents) from them.

            They already visited our business place last month itself. Their manager also visited at that time. From on i am asking them to open account but they keep on saying some excuses. Whenever i am calling them they said they will come to us in 1 hour like that. but they never came. And then they never picking my call . Initially 2 persons did like that so I complained to branch manager, he introduced another person. Now He also doing the same.

            We already have one corporate account, 1 current account and 5 savings accounts in Axis bank, But this time Axis Bank gives worst experience . This seems there is no interest to do banking operations. When I ask about this to branch head, he also didnt give proper answer, he said that he will ask one of them to call me. And also he saying that their representative called me like that but they never did.
            Oct 27, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 26, 2019
            Axis Bank Customer Care's response
            Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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              ਬੀਰਇੰਦਰ ਸਿੰਘ
              from Karnal, Haryana
              Sep 26, 2019
              Resolved
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              Address: 184 palam Vihar Pakhowal Road Ludhiana, Ludhiana, Punjab, 141012

              I arvinder kaur having saving account (A/c no [protected]) with your bank in phullanwal branch ludhiana,

              I had received call from your department call pre approved loan of 5lacs and i take this loan and further i pay monthly installments of loan for long.

              Last month i call your customer care executive for closer of this loan they ask me to pay 370127 (Three lac seventy thousand one hundred twenty seven) on 1st august 2019 the sum total amt inclusions of taxes dues etc other charges.. I paid that amt now from several days your customer care call me and ask to pay more 25000 for what i pay this amt your staff and customer care officials are misleading and i have already pay all dues of the loan and i also call your customer care officer after paying the sum due amt of loan rupees 370127 (Three lac seventy thousand one hundred twenty seven) on 1st august 2019

              Whatever i am saying, i have recording of your customer care executive who ask me to pay 370127 rupees as sum dues for loan. It's very bad of your bank. I visited home branch for this inconvenience they ask me to go main branch i'm salary women cannot take leave from work daily to resolve this. I have very bad experience with your bank this time because i feel lotted after taking pre approved loan 5 lacs against credit card. Now it's my humble request please close my credit card as it is not helpful for me. Through this bank levy heavy amt under several head charges from me and please don't call me for any type of loan in future because your dealing is not fear.

              With regards
              Arvinder kaur
              M: [protected]
              (Pre approved 5 lacs loan against credit card victim)
              Oct 30, 2019
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 27, 2019
              Axis Bank Customer Care's response
              Hi, we tried contacting you today however the number was not reachable. Please share your alternate number so that we can connect and assist further. Regards, Team Axis Bank
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                Nilesh subhash patil
                from Mumbai, Maharashtra
                Sep 26, 2019
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                Address: Samarth banglow ushanagar enterance mogalwadi road khopoli., Raigad, Maharashtra, 410203

                Dear sir,
                My self nilesh subhash patil taken home loan in december 2018 from axis bank khopoli branch. My pmay subsidy document submitted in march 2019 to nhb. My home loan number is phro[protected]. Till date not received any communication regarding my pmay.

                So kindly send my current status of pmay subsidy

                Thanks,
                Nilesh s patil
                Mb. No. [protected]
                Axis Bank customer support has been notified about the posted complaint.
                Sep 26, 2019
                Updated by Nilesh subhash patil
                pls check as early as possible.
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                  Vinu1984
                  from Bengaluru, Karnataka
                  Sep 26, 2019
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                  Address: Bangalore, Karnataka, 560017

                  I was happy to receive the axis bank credit card. But now i realized the issues with the card. Axis bank does not provide net banking or mobile banking services if we hold only credit card. I have used other banks credit cards but they all provide you net banking even though you hold only credit card with them. When i called up customer service they say that you need to call them up to know details about your transaction. The call is also chargeable. Is this how a customer should be treated. Without net banking or mobile banking and that too in 2019. Worst ever service by axis bank.
                  Axis Bank customer support has been notified about the posted complaint.
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                    S
                    Shreyas02
                    from Hyderabad, Telangana
                    Sep 26, 2019
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                    money deducted from account through fraud

                    I (Jay siyaram gupta) am a account holder of your bank with account number [protected]. I need to report fraud transactions that happened to me on date 25.09.2019 around 7pm where without sharing any otp, card details my account was deducted thrice with the amount of 49000, 4000, 599 respectively. I want to report against all these transaction and want my refund since i did not share confidential information. I am attaching the fir from...
                    +1 photos
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                    Ksushil
                    from Kolkata, West Bengal
                    Sep 25, 2019
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                    Address: IQ City NH Hospital, Sovapur,Bijra Road,Jaymua, Chandrapur, Maharashtra, 713206

                    I have received a message today against my credit card application reference no[protected] has been declined. As per requirement of the bank, i have submitted all the documents related to the credit card. What is the valid reason it has been declined without informing me.. What is the role of a customer support executive in axis bank, i[censored] are declining my credit card application with invalid reason & no information. Name - sushil kumar. Please clarify me, reason behind declination of the credit card. Please do needful.
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 25, 2019
                    Axis Bank Customer Care's response
                    Hi, we regret to inform you that your Axis Bank credit card application was not approved as per Bank's internal norms. The above decision has been taken after careful consideration of your application on its merit in line with Axis bank internal policies and operating procedure. Sorry for the trouble. Regards, Team Axis Bank.
                    Sep 26, 2019
                    Updated by Ksushil
                    Please mail me regarding the issue (email id- [protected]@gmail.com), what kind of norms not fulfill by me. I have tried to contact customer care, unfortunately no option for contact with credit card support customer care.

                    Thanks and Regards
                    Sushil Kumar
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                      Neelima gudisa
                      from Mumbai, Maharashtra
                      Sep 25, 2019
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                      Address: Rejeru badangi, 535124
                      Website: Support rummy circle

                      Frist of all my account is blocked but unblock me and withdraw not open but your soulved me please
                      Axis Bank customer support has been notified about the posted complaint.
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                        LAWRENCE MICHAEL
                        from Noida, Uttar Pradesh
                        Sep 24, 2019
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                        Address: Guduvanchery, Kanchipuram, Tamil Nadu

                        Sir i opened savings account but sales executive open current account for his work showing. Afterwards I came to know I asked to close they not closing. Now balance went minus 29999 wat can I do. Did I borrowed any money from u no. But till now not closed. I written and gave letter everything. Totally waste.. Disappointed.i need to close that current account. I won't pay anything because I submitted everything before one year itself till now not closed it bank problem not mine. So pls close and give. This makes me feel unsatisfied about your services
                        +1 photos
                        Axis Bank customer support has been notified about the posted complaint.
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                          A
                          Ashwani Kapur
                          from Ludhiana, Punjab
                          Sep 24, 2019
                          Resolved
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                          Resolved

                          Address: METRO SPORTS INDUSTRIES , BASTI DANISHAMINDAN , JALANDHAR 0181-5019726, Jalandhar, Punjab

                          Most urgent

                          Sir,

                          Refer to our account no [protected] with you.

                          We have given rtgs for rs 50000/- in favor of happy sports, meerut. The rtgs issued at your end is for rs 500000/- in lieu of rs 50000/-.

                          Please reverse entry of rs 500000/- and transfer rs 50000/- in above account with immediate effect under intimation to us.

                          With regards

                          Ashwani kapur
                          M [protected]
                          Metro sports industries
                          Jalandhar
                          Oct 26, 2019
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 25, 2019
                          Axis Bank Customer Care's response
                          Hi, thanks for writing in. We request you to visit the nearest branch to submit the application and our officials will assist you further. Regards, Team Axis Bank.
                          Hi All,

                          Since two months aroun[protected] rs is getting dedeuted as A/C consolidated charges. Its really frustating. The bank guys dont have a common sense to atleast inform .

                          name: brightchoudhury
                          A/c:[protected]
                          AXIS bank main branch
                          bangalore

                          regards,
                          Bright choudhury
                          [protected]
                          Axis Bank Customer Care's response, Sep 25, 2019
                          Verified Support
                          Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service/product you have opted from the Bank. Request you to please visit the link to get the details: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx. Regards, Team Axis Bank.
                          Sir RS4000 bucks has been deducted from my saving accounts. Please i need help ASAP to get money back to the account. What is the process ?
                          i've no idea about this thing.
                          Axis Bank Customer Care's response, Sep 24, 2019
                          Verified Support
                          Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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                            rajeev57
                            from Hubli, Karnataka
                            Sep 24, 2019
                            Resolved
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                            Resolved

                            Address: Dharwad, Karnataka, 580031

                            I want to close my credit card (With add on card). I had an sb account at bagalkot branch and as i shifted out of, i closed my sb account. I wanted to close my credit card also and i spoke to their customer care. As i am little hard on hearing i requested the person on other side to be ltl more loud and i didnot understand what he was saying now i have received an sms from bank saying that i have to pay them some amount and also my card is blocked. I want to pay off them but at the same time i am worried that after paying them my card will be reacivated. Hemce i am trying to contact them over email and their web page has no provison fro applying a closure. So i want to know
                            1) how to close my card
                            2) how to pay the dues
                            R l deshpande
                            Oct 30, 2019
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 25, 2019
                            Axis Bank Customer Care's response
                            Hi, we are here to help! Please DM us your registered contact details and we will get back at the earliest.
                            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                              D
                              from Chennai, Tamil Nadu
                              Sep 23, 2019
                              Resolved
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                              Resolved

                              Address: 41, R.N. TAGORE ROAD, Adarshanagar, Agarpara, North 24 Paraganas, Kolkata - 700109, Kolkata, West Bengal, 700109

                              Hi,
                              My name is payel das. I have applied for an axis bank credit card a few weeks back. I did receive timely sms messages giving the application number, that the card had been approved and will be delivered to me in a few days time, etc. My application no. Is 15525799. My service request id. Is 55475557. I received the pin no. Through post. It have been 3 weeks and more now that i received the pin and awaiting the credit card. The axis bank cc executives everytime tell me to wait for 2 more days. After adding up each 2 days, now the period has become more than three days. I don't know what is the use of the pin when the card itself is not delivered to me. I'm afraid of false outstanding getting accumulated against the card. Awaiting explanation.
                              Can anyone help me through it?
                              Oct 28, 2019
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 24, 2019
                              Axis Bank Customer Care's response
                              Hi, we request you to contact our Phone Banking Team on[protected]/[protected] and one of our executives will assist you further. Thanks for writing in. Regards, Team Axis Bank.
                              Negative balance in my Axis bank account
                              Tomorrow i went in axis bank atm to deposit money time (20:22:49) but my transaction was unsuccessful and money was stuck in atm machine only/
                              Machine Id-0APRH77501
                              Axis Bank Customer Care's response, Sep 25, 2019
                              Verified Support
                              Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/issues/atm-cdm.aspx Regards, Team Axis Bank.
                              Hi I want to close my credit crad as i pay my all due. i no need for my credit card as i have another card.
                              Kindly suggest me what should i do for the same?
                              Reply me on [protected]@gmail.com
                              Thank you
                              Why have you deducted 387.41 from my account as a consolidated charge ??
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                                Varsa94
                                from Bengaluru, Karnataka
                                Sep 23, 2019
                                Resolved
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                                Resolved

                                Address: Sector-9 ,CDA,MARKAT NAGAR,Cuttack, Cuttack, Odisha, 753014

                                My name is barsha prusty. My amazon refund has not yet reflected in my card. My order no. Is #[protected]. I was supposed to get my refund by 18th of september 2019.

                                Request you to look into matter at the earliest.
                                I am not sure why has this happened. It's been more than a week now. Please arrange to help me get refund at the earliest.

                                Thank you...
                                +2 photos
                                Oct 24, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 23, 2019
                                Axis Bank Customer Care's response
                                Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx Regards, Team Axis Bank.
                                Pl. Do needful action to deposit deducted amount as consolidation charges and GST which is loot from you from my savings account [protected], debit was not shown by you in my savings account previously. If not solved I will file consumers case against axis bank my mail address [protected]@yahoo.com, phone [protected] . IFSC CODE UTIB0000551
                                Srd1234567's reply, Sep 16, 2019
                                I am surprised Axis bank deducted₹ 7500 from my savings account in a month as consolidation charges and GST without information pl. note that only ₹2 10 was shown debit in my savings account. Pl. Do needful action to deposit deducted amount as consolidation charges and GST which is loot from you from my savings account 551010100048578, debit was not shown by you in my savings account previously. If not solved I will file consumers case against axis bank my mail address [email protected], phone 7978079747 . IFSC CODE UTIB0000551
                                Axis Bank Customer Care's response, Sep 25, 2019
                                Verified Support
                                Hi, we wish to inform you that the consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service/product you have opted from the Bank. Request you to please visit the below link to get the details: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx. Regards, Team Axis Bank.
                                My name is Mohammed Hafiz since iam a customer of axis bank asap saving account for 2 months today they have deducted my 140 RS AND TAX IN THE NAME OF CONSOLIDATION CHARGE ????? Whyyyy???
                                Axis Bank Customer Care's response, Sep 24, 2019
                                Verified Support
                                Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
                                Hlo,
                                Today suddenly I received the message that Rs.588 had debit from my account without out my involvement. I just want to know why this thing happened. This is not first time, it happen with me third time.
                                I request you to take action.
                                Axis Bank Customer Care's response, Sep 25, 2019
                                Verified Support
                                Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
                                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                I have saving account and they have deducted 5835 RS as consolated charges and for not maintNing account so please help
                                Axis Bank Customer Care's response, Sep 25, 2019
                                Verified Support
                                Hi, basis our records, the charges levied on your credit card/account are as per the schedule of charges and basis your positive consent and sign on the application form as well as MITC. Kindly refer to the MITC (most important terms and conditions) sent across the welcome kit to know more about the charges. Our structure of charges are very transparent and updated across all the documents and websites. Regards, Team Axis Bank.
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                                  Tushar Korade
                                  from Mumbai, Maharashtra
                                  Sep 23, 2019
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400709

                                  On 12 september i got the call from axis bank executive for credit card. She told me to contact a person for credit card application procedures. I called him n did everything documentation. I received msg also that thanks for credit card

                                  On 23 september i called executive she said your card was declined. I asked how but she is not answering my question so please look in this subject
                                  Oct 26, 2019
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 23, 2019
                                  Axis Bank Customer Care's response
                                  Hi, we are here to help! Please share with us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                  At the time of booking train ticket amount of Rs. 805.40/- was deducted from my account through phonepe but booking not showing on app or not transaction

                                  credit card status not update - Comment #3542973 - Image #0
                                  Axis Bank Customer Care's response, Sep 24, 2019
                                  Verified Support
                                  Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
                                  Attari Mobiĺe Shop... there was delay in de installation of merchant swipe machine and have they DEDUCTING my account again again
                                  Axis Bank Customer Care's response, Sep 24, 2019
                                  Verified Support
                                  Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
                                  The axis Bank is taking money from my account with out any reason, it is the worst bank which take money every month for this [censored]ing reasons
                                  I use axis bank rarely and still they deduct my balance.
                                  Paul Clinton Davis's reply, Sep 16, 2019
                                  Mobile No: 8943990304
                                  Axis Bank Customer Care's response, Sep 25, 2019
                                  Verified Support
                                  Hi, we are very transparent in terms of charges which are mentioned on our website under most important terms and conditions of application form and statements. Request you to refer to the below link to get the details of charges applicable on your account https://application.axisbank.com/FeesAndChargeMaster/FeesAndCharges.aspx. Regards, Team Axis Bank
                                  Hi, i have saving account in axis bank & when i checked my balance they have deducted 2005 rs + 360.9 gst from my account written as Consolidated Charges.plz help me to get my money back, these banks are deducting innocent peoples money from their accounts wihout telling peoples

                                  kapil kirar
                                  [protected]
                                  Axis Bank Customer Care's response, Sep 25, 2019
                                  Verified Support
                                  Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx. Regards, Team Axis Bank
                                  Hi I am pritam kar . I have a axis asap saving account... Today around 7 p.m i received two sms regarding of consolidated charges of 724.73 rupees and 130.45 rupees as a 18% g.s.t charges..
                                  So i want to know the proper reason of this consolidated charges And Thank you.
                                  Axis Bank Customer Care's response, Sep 24, 2019
                                  Verified Support
                                  Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
                                  Invalid User Credentials loging Internat banking
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