Axis Bank Complaints & Reviews

Axis bank deducting illegal consolidated charges every month. It is the worse bank. Every month i have to call the customer care to get a proper ckarifucation regarding consolidated charges. Not a single employee have anynproper clarification. Just mow 100 rs got deducted from my account stating consolidated charges. I need a written proper clarification. Else i will not only bring this matter to social media also i will go to consumer court.. Also recruit efficient employee as customer care executive... Each and everything is worse here in this bank.

I have applied for personal loan of rs 1lakh which got sanctioned and i have signed the loan agreement which executive ajay kumar ([protected]) working in noida sec 128 bought and at the time of signing the agreement he informed life insurance is mandatory along with loan which i declined. He then called again and informed that loan will only be disbursed if i agree to purchase hdfc life insurance.

If this insurance was mandatory than why did your sales executive didn't informed this to me before loan was sanctioned? He is telling me this thing when i signed the loan agreement which is clear case of cheating and i have never accepted this type of behavior from reputated bank like axis bank.

So if you can't disburse my sanctioned loan amount without this hdfc life insurance then please cancel my loan request.
Here is my application id=10857601

I had a fixed deposit with axis bank, i c colony br :borivali west... The deposit got matured in yr 2018... As i was hospitalized for 2 months and i m still bed ridden.. Howeber did not go to the bank for any withdrawal and left it for auto renewal... This fixed deposit was then matured in 2019... When i visited the branch in mar 2019 to withdraw the amount, but to my surprise i was informed that the interest was already credited to my savings ac... But after checking my savings ac there was no credit that was done in the account, later realized that the money was credited to my fathers account where i m a joint ac holder... My concern is that there was no standing instruction that was given for crediting the interest in my savings account and also it was credited to a different account altogether... When discussed the entire thing with the branch manager she told me that it was a systems error and will look into the same... Have requested them to get the money back to me... The person in charge has made all false promises.. Her name is namrata who has now got transferred to gorai branch... She has not even informed me, neither has she given any hand over to any one in d branch... Now the branch head ms nair, nri relation manager ms lemos and rashmi kadam has been lookin d matter … two months already but no action taken so far... Every time same thing we are lookin into it... Please look into the matter as i m unable to visit the branch... My wife pinky gosalia has bn following but has got to help so far...

Respected indian consumer form,

I want to complain against axis bank.

Last week i have activate my account which was dormant from last three years. And axis bank confirmed 10 times their will be no additional charges apart from your negative amount. Which was 978 some around. Now i'm received 2 message deduction for inr 3915 and inr 704.7. It's maintain as consolidated charges and gst on that.
I'm not getting why this amount deducted. When it was already confirmed me there will be no charges when you will reopen your account.

It's seriously very bad thing done by axis bank, and i want to fill complain against them.
Deduction of amount screen shot attached.

Account holder:- sumit choudhary
Account number:- [protected]

Thanks & regard,
Sumit choudhary
Mobile no[protected]

Hi,
I have a salary account with axis bank for past 4 years and today i recieved a amount deduction of rs 2000 with the message of consolidated charges for account. I do not agree to any policy showing this much amount as consolidated.
I need proper justification and if there is no please credit this amount back. It's a large amount for consolidation charges.

Without my permission some amount getting debited from my account, it is mentioned in the statement like tip/scg. Visa. Pos. Dt. If i ask customer care they say if i use my debit card in hotel or some shopping it will be charged. Am using saving account and what is the use it, why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. You guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on msging right why can't do this.

I need a proper response for this and i need my money back till now which is debited

I have a kochi metro card when i check with customer care what's the replacement fee for kochi metro card, each and every one from the customer care will say different answers.

If i send mail to axisbank regarding the replacement card fee, they are sending reply "please check with any of the metro stations"

2nd question - when will the old balance will get transferred to new card - the reply — please go to nearest axis bank show all the proof and get transfer to new card.

One more funny reply — go to any metro station, and they will transfer the balance.

No one from back office, doesn't know what answer to provide to customer and i am waiting for 25 days to get all this answer.

When i send a mail, there is no sla and they will send stupid reply.

Just now i had a call with kochi metro customer care, they mentioned that the balance is not in process, when i had a call yesterday the executive mentioned that it's in process. — what a good performance to tell lie.

Hello this is with regards to the car loan which i hold with axis bank. Almost 2 years before i had requested the bank for an emi holiday due to my bad financial condition. But the bank was of no help. There were 2 emis pending which were unpaid. The bank gave the collection department the dutch to collect the same. The person used to come and collect the amount. Later i started putting in the loan account directly an confirmation from them. Few months back i have cleared all the pending emi. Now i am getting calls for clearing the bounce charges etc. The staff not guiding properly has put me such a situation. Now the representative who used to coordinate regarding the emi do not take calls nor revert back. I am helpless because there is no point of contact. Please get this sorted out

Dear sir/madam,

I have using axis bank neo credit card from last 1.5 y but from the date of purchase till this date i have not received my e - statement of credit card many times i contacted to you customer complaints but my issue is not resolved when my instalments were due bank personnel calling me again and again and when iam asking for my statement they will only assure but not providing me stament if this issue is not resolved quickly i will took legal action against axis bank.

Br

Abhinandan dhiman
[protected]

This is bring it into your notice that, i could not able to pay the credit card bill in last few months due to my bad financial situation and i have bean shifted out of country due to some family issue, the minimum due is rs 50000, one persona form north recover team is threatening the family members and he clamed that he is "advc s. Mahajan" (Using fake identity (Mobile : [protected]) working for north recovery axis bank.
Instead of doing settlement with customer he is threatening and he is share confidential details of family member so easily. Like passport number. I am affair that axis bank sharing the personal details with third party.
I am unable to pay the dues, requesting you to provide more time to clear all the dues and
I need direct axis bank representative to contact me.

Email:[protected]@yahoo.com

Dear sir,

This is inform you that i have a edc machine of axis bank ltd.
And a current a/c [protected]
I have a edc machine terminal problem and machine is also not doing work properly. I made a complaint many times on your call center numbers but they didnt do any thing. I have so many lose of transactions many time because of machine working problem. I request you to help me

With regard
K. S enterprises
A/c no. [protected]
Edc machine
Model no. Vx675
Mid no. [protected]
Tid no. 94376179

I have a salary account and on 12th september, an amount of rs. 669 has been deducted.
Earlier also some amount of approx rs. 150 was deducted in the month of may under consolidated dp charges.
This is highly unfair on the part of the bank to deduct money without the knowledge of the customer.
This is completely cheating and gauging money from innocent customers. I would also like to close my account.

Dear team, this is bring it into your notice that, i could not able to pay the credit card bill in last 2 months due to my bad financial situation, the minimum due is 60000, and last month i have lost my job as well, as my current situation i am unable to pay the dues, requesting you to provide weeks more time to clear all the dues.
Seeking your valuable support on this.

Dear Sir / Madam

Please find the attached file of my account closing application. I want to inform you that Shri Bala ji Fabricators in Sector 21c, Faridabad has an account in the name of Shri Bala ji fabricators. I went to your bank many times to get the account closed. There Sarika Kalra Senior Manager's talking with i am not satisfied. I have been very bad my shop is closed . I have been in loss of millions of rupees. Now I do not have money to run a bank account, so I want to close my account. If no work is done on your behalf, the bank itself will be responsible, because, We have tried everything from our side but not we got success only from the bank's side.

Dear sir/medam
Branch Manager (Axis bank)
Sector-21 C huda faridabad
121003(HR)
Subject:- Regarding account closure.
Sir,
I am humble request is that I have my current account in the name of shri Bala ji fabricators in your bank, it has been going on for some months. Whose proprietor is Kanchan Kumari. I want to close my account due to any reason. My account number is [protected] and my ATM number is [protected].My mobil number is [protected].
Therefore, I requested to close my account and return my outstanding amount to me. Any plan that is running in my account should also be stoped. I will be forever grateful to you for this.

Your confidant
Name:- Kanchan Kumari
A\c No:-[protected]
Mobile No:-[protected]

Thank You

One phone came to me from axis one asist and they have debited my account with rs 1899 without prior otp or intimation

Please refund my money in my account no.

[protected]

This service is totally fraud please refund my money back i am very upset and also in urgent need of money i have to deposit fees of my child school please help me to resolve this problem

Date[protected]

Dear sir
My name is avadhesh kumar my mob no.[protected] This and my credit card card no.[protected] This was offered to me free of cost and when I requested to make the credit, I imposed Rs 1500 joining fee and 1500 annual fee, then I refused to pay for the credit card or I stopped it, then my 500–500 was cut in 3 months, then I took the Complain. It was closed, but after 6 months I got a bill of 3500 rupees
For a complimentary connection, I get 300 rupees.
Sir, I request you to earn 600 rupees a day, pay bills
If the common man does this, then he is blown away in front of the media.
I didn't do any shopping and nahi only card
Axis Bank has done fraud with me
So sir, my money will come back chahiye

Regards
Avadhesh kumar
Mob no. [protected]
Bank or branch -AXIS BANK
imt manesar gurugram hariyana

I got calls from axis bank yesterday that my fraudulent case has been approved and i should expect a refund and told me to call customer service senior executive to escalate to fraud team to process my refund fast. So i contacted sandeep kumar singh senior customer executive and he told me that i will get refund today morning on 11/09/2019. But i did not got the refund. They are saying now 5 days. My case is approved and they are delaying payment.

On the home page of axisbank their is an ad for clayton watch cost 2499 can be claimed by paying only the shipping charges. Subscribed to this and got an code from axis bank and paid the shipping charges (499 inr) on 31.05.2019 but the product is not yet delivered till now. Called the axis bank no proper response, saying it is a merchant issue.
Called the flatworld rewards, it is always switched off. Emailed but response. Looks like this a scam and i see one more member affected.

[order #9480] (May 31, 2019)
Product quantity price
Clayton noble silver metal watch
Male
1 ₹2, 499.00
Subtotal: ₹2, 499.00
Discount: -₹2, 499.00
Shipping:
₹499.00 via flat
Rate
Payment method: axis netbanking
Total: ₹499.00

Complainant details
Rakesh pariyani
Email address is
[protected]@gmail.com

Hi,
I had fradulent transactions happened on my axis bank account without my concern or otp as below

A/c no. - _248

Transactions

1) 09/09/2019.
Ecom pur/google * garen/g.co/helppay #/090
Amount - 80.00

2) 09/09/2019
Ecom pur/google * garen/g.co/helppay #/090
Amount - 80.00

3) 09/09/2019
Ecom pur/google * garen/g.co/helppay #/090
Amount - 80.00

4) 10/09/2019
Ecom pur/google * garen/g.co/helppay #/100
Amount - 250.00

5) 10/09/2019
Ecom pur/google * garen/g.co/helppay #/100
Amount - 400.00

Hi,

I raised a concern on 13th August about misbehavior of an Axis employee, Assistant Manager at Axis bank, Shanti Park branch, Mira Road. I was late by 5 mins and wanted to rush to inquire about a cheque related issue which was kind a urgent for me. When I started asking her, she had so much courtesy o[censored]sing words like below.

"1. I did a favor by allowing you getting in the bank."
"2. Even if it is 5 mins late, I do not give assistance."
"3. When I am talking, fully ignoring and not addressing to the issue I am discussing. "
"4. Instead of query resolving was directing towards customer call center. Extremely rude behavior.
"5. Asked me to come back tomorrow before the time and even if it is 5 mins before will help, else will ask to come back again. "
"6. When I mentioned that I will put this on social media, she was so upfront that go an put where ever you want to."

I am really surprised with this face of Axis bank. I am holding this account since, September 2015, and trust me, I have now decided to discontinue my account with Axis. Not only mine, but I hold 5 more accounts at Axis.

I am annoyed with this event and now have decided to discontinue all the 6 accounts existing with Axis and with the core reason of this is the abrupt behavior from an "Assistant Manager".

Surprisingly, if an AM is like this, I can just imagine, how the ground level employees would be and how they would treat people from lower segments. "I am now putting this event on social media platforms on a serious note as till date I haven't received any update that any action has been taken on my case. Despite I raised a complain at customer care and informed everything in detail".

Thank you Axis for not assisting and mastering rude behavior towards customers. This is showcase the true face of Axis employees towards customers.

Regards,
Shahid