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Axis Bank Complaints & Reviews

2.6
Updated: Sep 1, 2025
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Axis Bank reviews & complaints page 233

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R
Rajendra kr mondal
from Delhi, Delhi
Sep 10, 2019
Resolved
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Resolved

Address: Karaidanga, Kolkata, West Bengal, 743502

I want to settlement my card, so please need a help, last 1 years axis bank getting minimum payment charges from me again and again but didn't in form me every day i got call for loan, emi etc but they don't call to customers for full payment so i need a solution so please do the need full asap. I allready mailed called but failed so please help me the procesd
Oct 14, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Sep 10, 2019
Updated by Rajendra kr mondal
Please hrlp
Verified Support
Sep 10, 2019
Axis Bank Customer Care's response
Hi, we are here to help! Please provide us with your registered contact number through a DM and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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    Harshad Gounder
    from Ahmedabad, Gujarat
    Sep 10, 2019
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    Resolved

    Address: A9 new dwarkesh apartment, opposite seventhday school,maniyasa,maniagar, Ahmedabad, Gujarat, 380008

    Payee added neft schedule date on 8/9/2019
    But today is 10 sept 2019 and not got amount pls look into it its taking too much time i need money urgently and axis giving very poor service. I have faced this since i opened account in axis i have been not getting any transaction money on time by neft please make sure to this complain make axis service better and customer will happy after they do perfect job.
    +1 photos
    Oct 13, 2019
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 11, 2019
    Axis Bank Customer Care's response
    Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx Regards, Team Axis Bank.
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      Bharath301288
      from Chennai, Tamil Nadu
      Sep 10, 2019
      Resolved
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      Resolved

      Address: Urrappakkam, Chennai, Tamil Nadu, 603210

      Hi,
      My name is k. Bharath. I have applied for an axis bank credit card a few months back. I did receive timely sms messages giving the application number, that the card had been approved and will be delivered to me in a few days time, etc. And one day i received a sms saying that the card had been returned back giving no reasons why. I'm afraid of false outstanding getting accumulated against the card. I tried calling the customer care but the line never gets connected.

      Card number: 53056204*2494

      Now, its generated bill for last january to april. Its affected my credit score. Can anyone help me through it?.
      Oct 13, 2019
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 11, 2019
      Axis Bank Customer Care's response
      Hi, we are here for help. Please DM us your registered contact details and we will get back at the earliest.
      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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        K
        kalyan K998
        from Noida, Uttar Pradesh
        Sep 9, 2019
        Resolved
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        Address: Telangana, Hyderabad, Andhra Pradesh, 500091

        Dear sir,

        I have given complaints to icici bank, regarding wrong transactions,

        As on 28-june-2019, i was kidnaped in the name of service cab and they theft my mobile and pin for gpay, it has taken time to recover my sim card,

        Icici bank sr numbers that routed to axis bank are below:

        Sr[protected]
        Sr[protected]
        Sr[protected]
        Sr[protected]

        And the upi transaction ids:

        [protected]
        [protected]
        [protected]
        [protected]

        I don't know who is that anil kakkar (Your customer) and his people, he is one of them in that service cab i hope, i gave the police complaint regarding this and my gold ornaments also theft by them, i can attach the complaint copy if required, becoz here it was not able to attach due to file size. Please mail me kalyan. [protected]@gmail.com so that i can attach the police complaint copy.

        Sir/ madam i am trusting your bank please don't disappoint me if supporting a thief.

        Thanks and regards,
        Kalyan
        [protected]
        Oct 10, 2019
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 09, 2019
        Axis Bank Customer Care's response
        Hi, we request to liaise with the account holding bank. Sorry for the trouble. Regards, Team Axis Bank.
        I already paid my outstanding Rs.23441.00/- (Twenty three thousand four hundred and forty one rupees) only

        so I am not use credit card and surrender card
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          R
          Rohn Babbar
          from Doraha, Punjab
          Sep 8, 2019
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          Address: Po sujanpur distt pathankot, Gurdaspur, Punjab, 145023

          I, rohit salaria feposited rs 49000 (98 notes of rs 500 each) in account number [protected] of my friend vinay kumar but cash remain within the machine itself and account not credited with rs49000. The location of site is axis bank sujanpur in distt pathankot punjab. Kindly resolve the issue at the earliest as my friend is in dire need of money.
          Contact number -
          Rohit salaria - [protected]
          +1 photos
          Axis Bank customer support has been notified about the posted complaint.
          I applied credit card for few months back. Till now I didn't receive my credit card to my permanent address.
          My Account was closed on 11th August, 2019 and message came that available balance would be return via Demand Draft in 10 working days. But still I haven't received the Demand Draft. When will i receive my money back and who will bear the interest lost???
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            R
            Rancho Hydroponic
            from Islampur, Bihar
            Sep 8, 2019
            Resolved
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            Resolved

            Address: Darjeeling, West Bengal, 734003

            I am interest in availing home loan for an amount of rs. 10 lakh from sevelok road, siliguri branch for purchase of flat in janli village, dagapur, siliguri. I had visited the branch and accordingly provided all document right from sale agrrement, itr & account statement to axis bank representative mr. Rakesh roy & subhas dutta (Relationship officer) in the month of august 2019.
            It is surprising to note that no positive response has come from the bank inspite of the fact that i am prime customer of the bank since last 10 years. My customer id is[protected].
            Please explain the reason as to why i am not eligible for housing loan of rs. 10 lakh from the bank for purchasing flat at siliguri where i am establishing my dairy farm at pathatghata on the land solely owned my me.
            Oct 14, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 09, 2019
            Axis Bank Customer Care's response
            Hi, thank you for your interest! Please DM us your contact number and we will get back at the earliest. Regards, Team Axis Bank
            Stop assist services
            Hi team..i ave deposited 5900 rs in CDM, in 24 8 2019 at 11.pm but my money was not till now...pls help me
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              P
              pallaviparmar
              from Jogindarnagar, Himachal Pradesh
              Sep 8, 2019
              Resolved
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              Address: Chandigarh, Punjab, 160017

              My name is pallavi parmar with an a/c [protected]. On saturday i. E on 7 september 2019, around 7:40, i was transferring fund from my kotak bank ([protected]) phone banking with an amount of rs 18000. But accidentally i transfer this amount to wrong a/c ([protected]) transaction id - imps :[protected].

              It was an big blunder mistake which i have committed in my whole life in case of funds, i am always quite cautious while transferring fund. Every month i transfer funds from kotak salary a/c to this a/c so that i can pay my emi & credit card payment on time which were due on 10th & 8th sep 2019. Being a regular and and long time customer, i request you to please help me in this situation. So that i can get my funds back in my account so that i can pay my dues, so that another person should not use those funds.

              I have already register a complain with kotak bank regarding this transaction with a request nos - sr#1-[protected] you might receive a mail regarding this from kotak. I would be very grateful to your bank either you transfer these fund to my axis bank a/c or you can reverse these which ever is easy and short time taking because i don't have much time due to my emi dues & credit card payments.

              Waiting for your quick and positive feedback, i hope you people will understand my concern and came out with an solution. You can always reach me at below mentioned nos.
              A/c - [protected]
              Ifsc code - utib0000520
              Oct 13, 2019
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 09, 2019
              Axis Bank Customer Care's response
              Hi, we request to liaise with the account holding bank. Sorry for the trouble. Regards, Team Axis Bank.
              The Authorization Code (Refund Reference Number[protected] has not been processed.
              I got only 69rs instead of 69*2=138rs.

              Amazon.in had to refund 69, 69 total of 138, but i got only 69 from axis.

              Waiting from 25th aug, now i am seeking your help.
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                P
                Prince@1995
                from New Delhi, Delhi
                Sep 7, 2019
                Resolved
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                Resolved

                Address: Haridwar, Uttarakhand, 249402

                I am writing this with regards to my credit card bill payment. My credit card number is [protected]. I recently received a bill of amount rs. 44000.

                This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

                I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 5 business days. More than 20% is not affordable for me in the present situation.

                I am ready to settle this as soon as i get the confirmation from your side.

                Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation.

                Thank you.

                Please reach out my number: [protected]

                Thanks,
                Divyanand sharma
                Oct 14, 2019
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 09, 2019
                Axis Bank Customer Care's response
                Hi, we request you to reach out to our Phone Banking Center on [protected]/[protected] and our executive will assist you in this regard. Sorry for the trouble. Regards, Team Axis Bank.
                No proper statements, unnecessary charges, no response, no respect it’s a disaster ## ## bank of
                My loan has been sanctioned on 18th aug'19 and my App Id is 10750277. I am waiting for disbursement even I got the message that Disbursement has been initiated but it has not been disbursed. I talked to representative but he's not responding.
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                  M
                  magarant
                  Sep 6, 2019
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                  Address: Shyam Memorial School, Hatisar F.V, Bongaigaon, Assam, 783380

                  Well last year during september, i made an international online payment for a mobile phone. I used paypal since it was universally accepted payment method. I paid the actual amount and the shipping fee seperately. The seller turned out to be a fraud (I know i didn't see that coming) so i filed a complaint for both the transaction. The case was going smooth, until when i informed axis bank too about the issue. Being a smart ass axis bank took the case from paypal and obviously paypal had to back off. But the shipping was still with paypal. Then the never ending journey of documentation and forwarding me to various department a - z began. Even after providing all the documents proof with pictures and video. By the time i was tired of submitting the proof about 10 times to different departments i was tired and hopeless. To my surprise one day axis bank closed my case in favour of the seller stating that i didn't submit documents (I mean really, come on axis bank you should be better in lying atleast by now). Irony the shipping charges dispute which i had with paypal resolved in my favour within 10 days and i only submitted documents 1 time. You can see the difference here. If you didn't have the balls and capibilities to fight a case for a client from whom you suck so many charges daily, why the f would you take the case from paypal and work carelessly. You guys should really improve in this matter, and put customers first not only money first.
                  Axis Bank customer support has been notified about the posted complaint.
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                    L
                    LK Fabric and Labels Industries
                    from Mysore, Karnataka
                    Sep 6, 2019
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                    Address: KEERTHI ENTERPRISES MC Road Kallahalli Mandya, Mandya, Karnataka, 571401

                    Hi,

                    I am mr. Gopal k, proprietor, keerthi enterprises. I had tried more time for getting new netbanking account in your hon;ble bank. I got corporate id
                    And user id also. Even though, writing correct costumer id but getting invalid user credentials every time. After some attempts i got "reached maximum attempts". And again "invalid user credentials" message is coming.

                    My mail id is:- [protected]@gmail.com
                    Please let me know what is going wrong?

                    Regards,
                    Gopal k
                    Axis Bank customer support has been notified about the posted complaint.
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                      R
                      RAKESH PARIYANI
                      from Jetpur, Gujarat
                      Sep 6, 2019
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                      Axis bank — flatworld rewards + axis bank scam for clayton watch

                      Submitting a complaint

                      On the home page of axisbank their is an ad for clayton watch cost 2499 can be claimed by paying only the shipping charges. Subscribed to this and got an code from axis bank and paid the shipping charges (499 inr) on 31.05.2019 but the product is not yet delivered till now. Called the axis bank no proper response, saying it is a merchant issue.
                      Called the flatworld rewards, it is always switched off. Emailed but response. Looks like this a scam and i see one more member affected.

                      [order #9480] (May 31, 2019)
                      Product quantity price
                      Clayton noble silver metal watch
                      Male
                      1 unit
                      ₹2, 499.00
                      Subtotal: ₹2, 499.00
                      Discount: -₹2, 499.00
                      Shipping:
                      ₹499.00 via flat
                      Rate
                      Payment method: axis netbanking
                      Total: ₹499.00
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 06, 2019
                      Axis Bank Customer Care's response
                      Hi, we regret the inconvenience caused. Please provide us with your registered contact number through a DM and we will get back at the earliest.
                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                      Sep 11, 2019
                      Updated by RAKESH PARIYANI
                      My contact details are
                      [protected]
                      Mail I'd is [protected]@gmail.com
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                        K
                        Kailashnath Balu
                        from Bengaluru, Karnataka
                        Sep 6, 2019
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka, 560087

                        I use my debit card 6 days ago and today i get a message saying 200 rs as scg!!! What a cheat axis bank. I am a salaried account holder for more than 6 years with axis and you do this to me.

                        I need to hear back from you guys how on earth you can charge 20 % of a purchase amount as service charge when using a pos machine. I need to see the rules and regulations you guys are following. And in the internet looks like only axis bank does this kind of charging.

                        Let me immediately switch my salary account to some other bank - i am not even waiting for a resolution.

                        Regards,
                        Kailashnath. [protected]@gmail.com
                        Oct 14, 2019
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 07, 2019
                        Axis Bank Customer Care's response
                        Hi, we request you to share with us the MID/ TID number to check and assist further. Regret the inconvenience caused. Regards, Team Axis Bank.
                        Sep 09, 2019
                        Updated by Kailashnath Balu
                        TIPS SCG POS/01.09.19/JAGADISH BAR AND R
                        Sep 09, 2019
                        Updated by Kailashnath Balu
                        This message only I got - not sure what is MID / TID number in this
                        Verified Support
                        Sep 09, 2019
                        Axis Bank Customer Care's response
                        Hi, we request you to visit the following link to get clarification on charges levied: https://application.axisbank.co.in/webforms/axis-support/issues/Cards-ChargesandFees.aspx. Regards, Team Axis Bank.
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                          Y
                          Yogesh Nepali
                          from Mumbai, Maharashtra
                          Sep 6, 2019
                          Resolved
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                          Resolved

                          Address: shri sai krupa bunglow near n.d.a police station uttamnagar, house, Pune, Maharashtra, 411023

                          I have received a call today from axis bank of an active of debit one service just don't want the subscription from my axis card ending with 0856. It has noticed that the money has already been charged 1899.
                          So i request you plz return back the money as soon as possible my acc no. Ending with 0300
                          I am waiting for the dealtion of these service and plzz return my money back 1899.

                          Thank you
                          Regards
                          Yogesh nepali
                          Oct 14, 2019
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 07, 2019
                          Axis Bank Customer Care's response
                          Hi, sorry for the trouble. We will check and get back to you with an update at the earliest. Regards, Team Axis Bank
                          Verified Support
                          Sep 09, 2019
                          Axis Bank Customer Care's response
                          Hi, we tried reaching you today, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
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                            D
                            D C Mathew
                            from Mannarakkat, Kerala
                            Sep 6, 2019
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                            Address: Ernakulam, Kerala, 682021

                            Your a/c 774059 is debited by rs. 20172.02 on 26aug19. Avbl bal: rs. 0. Info: asap anniversary closure - kyc not compl. Call [protected] for dispute

                            Above one, is the message i got one fine morning from axis bank and that too after all the kyc done properly at axis bank palarivatom branch.
                            One of the worst banks ever. They said i ll receive all the amount through dd in 10 working days and i haven't received any dd yet. Such a cheap bank.
                            In case of improper kyc they said the account will be closed in one year, and my account got closed after one n a half years. This itself clearly states that they are total fraud in all their dealings.
                            My registered number is [protected]
                            And email is [protected]@gmail.com
                            Axis Bank customer support has been notified about the posted complaint.
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                              rajuranjan
                              from Delhi, Delhi
                              Sep 5, 2019
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                              Address: New Delhi, Delhi, 110081

                              I was using Axis Bank credit card in 2019 I was running out of Job. I also informed about this to the bank.
                              They also sent me a legal notice about that and deactivated the credit card. After deactivation of credit card, they still counting their interest. After contacting customer care they have given me two option one for settlement and others to make the principle amount so that they can provide new Credit Card. When I got job I paid the principle amount and after that when I contacted collection department, they blocked my number by saying after full payment only you will get a new card. I also talked to Nodal officer and he also committed the same. Next day only I made the full payment and given the request for card Reinstatement.
                              Now they have declined the request. Now they are saying that your card is permanently blocked.
                              Axis Bank customer support has been notified about the posted complaint.
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                                Ramesh Mari
                                Sep 5, 2019
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                                credit card account marked as write-off

                                Address: Chennai, Tamil Nadu

                                Hi,
                                I used axis bank credit card ending 8157 in 2015 and stopped using after that. There was pending due of rs.2000 but i could not pay that amount due to family situation. Later i got a call from axis to pay/settle the amount. They have offered 7000 to settle the amount but i requested them to provide for 4000. But they sent settlement letter for 7000 and that also after 6 pm (After bank closed time). Due to that i could not make...
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                                paratwada
                                from Nagpur, Maharashtra
                                Sep 5, 2019
                                Resolved
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                                Resolved

                                Address: 444805

                                I have never expect them to this,. This is complete unfair. Why they open it even if there is no proper documentations., they held my balance there as soon as i deposit amout they say your card has been block., i went to branch of axis. And they are still trying t help. Why this thing is happening. I want to close my account and get whatever balance there in cash..
                                Oct 6, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 05, 2019
                                Axis Bank Customer Care's response
                                Hi, we are sorry to hear that. Do DM us your registered contact details and we will get back soon. Regards, Team Axis Bank.
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                                  S
                                  sandeep kharokar
                                  from Amravati, Maharashtra
                                  Sep 5, 2019
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                                  Address: D 27/2,MIDC,Old by pass Amravati

                                  Dear Sir,
                                  I have sallery account holder of axis bank at amravati branch. Our service is very pooer. last 3 days i have not received account statment. from 03.09.19 to 05.09.19 some time printer faulty some time server down some time stationery not available.these are poor causes at amravati branch. my home loan is sanctioned in may month and total RS 16000 DEDUCT IN SALLERY ACCOUNT. From 29.08.19 i follow up my home loan states daily but our excutive & seniers many time not received the phone .if received not satisified answer. so from my mind there is duffer & poor service of our bank at amravati district.please answer. Ny email id [protected]@gmail.com
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Sudhir S. Gupta
                                    from Mumbai, Maharashtra
                                    Sep 4, 2019
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                                    Address: D-503,SHIVALIK HEIGHT,FIFTH FLR, SGRUKUL SCHOOL ROAD,VAPI,CHALA, Chala, VAPI, Valsad, Gujarat, 396191

                                    I have received a call from axis bank today. I just don't want the subscription and please cancel my subscription for my axis visa card. It has been noticed that the money charged @1899 for the same.
                                    Hence, cancel the subscription and refund the same into my account. I am waiting for confirmation of deletion of this service and also refund the money @1899.
                                    Mimansha gupta
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      Dineshvaran
                                      from Puducherry, Puducherry
                                      Sep 4, 2019
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                                      Address: Pondicherry, Puducherry, 605013

                                      I try to withdraw cash from atm today 040919 in axis atm using my axis debit card, during the final stage of transaction (While sound coming) the atm power goes off. Cash was debited from​ my account and not reversed still. The complaint number which i i registered in bank is [protected]. Please kindly reverse my amount soon..

                                      Bank: axis bank
                                      Name: dineshvaran i
                                      Acct no: [protected]
                                      Ct no: [protected]
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Sep 04, 2019
                                      Updated by Dineshvaran
                                      I try to withdraw cash 10400 rs from ATM today 040919 in axis atm using my axis debit card, during the final stage of transaction( while sound coming) the ATM power goes off. Cash 10400 rs was debited from​ my account and not reversed still. the complaint number which i i registered in bank is [protected] . please kindly reverse my amount soon..

                                      Bank: axis bank
                                      name: dineshvaran i
                                      acct no: [protected]
                                      ct no: [protected]
                                      Verified Support
                                      Sep 05, 2019
                                      Axis Bank Customer Care's response
                                      Hi, we tried reaching you today, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
                                      Sep 05, 2019
                                      Updated by Dineshvaran
                                      My number is reachable and i am receiving calls asusual in my number .. dont tell this kind of fake reasons.. you can call me now also.. [protected] ..24 hrs gone amt not reversed still.. if so i will close my axis acct and surrender my debit and credit cards also..
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