Axis Bank Complaints & Reviews

I had applied for a fastag card for my vehicle on 23rd November. Till date (16.01.2020), I haven't received the card. I have raised several complaint on the toll free number and via email but no solution has been provided yet.

The automated answer of the customer care executive is that you will receive it in 3 days. But it never comes.

My vehicle number is BR44P8055. Axis bank executive please look into it.

I applied for the fastag from axis bank. I have received the fastag, but a couple of days later I received a message that Rs. 800 has been deducted from my saving account in the name of 'Auto Deduction'. I want to stop this service of auto deduction. SMS service is NOT WORKING. NO ONE is available at Customer Care number. Pls stop this service and I want refund of Rs. 800

[protected] max life insurance bank manager forced to open insurance to me in note ban time so i request so many times axis branch but not action please refund my account

Shaik rizwan
Axis branch hoskote 562114
Account no - [protected]
Ifsc - utib0001202
Transaction date=14/11/2016
Amount=103853.75
Transaction description=
Easy/p[protected]/26485683/[protected]

I have applied fastag before 45 days i got fastag id.. Even i have recharged my fastag but till date i have not received the tag physically. I am tring to call customer care but there is no response from them no one receiving call there.

While buying axis bank promised that they will dispatch fastag within 7 day working.

Now i am facing issue while traveling kindly take necessary action on this.

I have a order in 31st of december 2019 for a axis active band from my axis mobile app but it's still not deliver and there is no way to track the order.
I tried to connect to the customer care on 9th of jan and they said that your issue will be solved in 2 working days. Its 16 today but still i don't have any thing not the band or any information to track it.

Had applied for fast tag on january 10th, 2020. Fast tag has been activated online but i have not yet received physical tag. A notification which i received said within 7 working days it will be dispatched ; it has been 1 week already since i received notification and there appears to be no sign of tag dispatch. Kindly look into the issue. Following are the fast tag details

Fastag account no. [protected]
Vehicle no. Hr 26bn 8225

I have applied for fastag on december 31st 2019 and till now there is no update. I have also paid money for security deposit. Below is the message i received after registering.
"dear customer, your etc fastag order has been successfully placed. We will dispatch the tag within 7 working days."
Till date i have not received any updates regarding the same. Please do the needful to receive if fast or cancel the same and refund the security deposit.

Without my permission amount (5.48₹) has debited from my account, it is mentioned in the statement like tip/scg/non mcc/10.01.20/irctc. If i ask customer care they say if i use my debit card in hotel or some shopping it will be charged. Am using salary account and what is the use it, why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. You guys charging all sort of service charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on messaging right why can't do this.

I need a proper response for this and i need my money back till now which is debited.

I got fast tag from axis bank in dec. I dont remember opting for any automatic recharge option.
I havent yet used my fast tag, and on 3-jan-2020, rs 800 were deducted from my axis bank account and amount loaded in my fast tag account.
First of all i could not found any option to get my issue resolved. When i dialled on the 24x7 customer care number provided for fast tag, it had only two option, 1. Toll related queries 2. Madhya pradesh nagar nigam related.
There was no option available to talk to customer support person or for recharge related queries.
When i selected option 1 which was "toll related queries" (Because i am not based out in mp) my call was on hold for a good 6 mins then i disconnected.

I want
1. Auto sweep-in to be disabled
2. My money which is deducted from my bank account to be reverted back.

Tried recharge my axisbank fastag wallet account recharge through their etc. Axisbank.co.in portal. Used the vpa option. Transaction request received on my bank app. Money deducted on transaction confirmation. Butvasixbank portal didn't reflect saying transaction unsuccessful. So wallet not recharged. Failed transaction. Now how can i travel on my way? System not ready for real-time transaction and failure resolution.

I applied for fastag for my cars through axis bank online portal on 17 december 2019.
I didnt recieve any fastag sticker till 28th december and then tried to cantact via toll free number to get the tracking id for my fastag stickers.
But, on 28th december they said the stickers will be delayed due to high demand and asked me to raise a request via e mail. I did that and recieved an e mail for the same.

After that today on 15th january i called them as stickers are not recieved till date. They said the stickers were approved on 1 jan 2020 and it takes 7 to 10 days for processing.

Now, my concerns are
1. I have not recieved my stickers even after around 30 days of application when the expected time is 7 days.
2. The service provider is not giving any explanation for this long delay and also is not providing the courier tracking id.
3. When will i be recieving the stickers as every time i have to wait for long while crossing toll plaza and i need to pay more for the fault of axis bank in delaying the process.

Screen shots attached

Hi,

I have opened axis fastag wallet few months back.
Axis is deducting money from my account and say i have opted for auto debit option which i haven't. I have been trying to connect customer service on [protected] for 1 month fastag but not connecting. I. Unable to log in as the web site links don't work. Please help to stop. I even texted stop to [protected] but the sms is not going through to them.

Tarmit...

This complaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 30th dec 2019. It was mentioned that tag will be received within 7 working days from date of application. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site as well as on axis bank fast tag customer care phone number.

Without my permission some amount is getting debited from my account, it is mentioned in the statement like ptlscg/12.01.20/m/s sai petro hub. If i ask customer care they say if i use my debit card in petrol pump or some shopping it will be charged and for any other queries regarding this, i need to get in touch with merchant where i made transaction. I am using salary account and what is the use it, when you guys charge me for using your...

I have ordered Axis bank fast tag, its been almost 20 days i havent received the fast tag and there is no response when i call them on[protected] .
My vehicle number is AP29AX2529. The axis bank site says u will receive the fast tag with in 7 days however its 20 days now and they dont even answer the call after waiting for 20 minutes.so please take the necessary action

I have applied fastag with axis bank on 16 dec 2019 they said fastag will be delivered in 7 days but it's been a month but fastag is not received.
When i approached the bank they are irresponsible and arrogant. They show no interest in resolving the query. The toll free number they give is not connected to any executive.
Too bad customer service.

I am an existing customer of your esteemed bank at the unnao city branch. Bearing current account [protected]. I have been associated with the bank for a long time now and i consider myself as a loyal customer of your bank since i do all of my banking transactions through your bank.
I am lodging this complaint very dishearteningly against one off the staff of your bank. His name in last indra prakash post operation manager. For some query he ask me you are illiterate and gate out from branch.
I hope your bank will take appropriate disciplinary action against that employees and ensure that employees behave well with its customers.
Thanking you

The fasttags associated with my wallet i'd is showing blacklisted at toll plazas. Eventhough i have sufficient balances in my associated account. Why is this happening after raising several service requests too my problem is not resolved.
I have submitted neccessary documents too. Almost all vehicles face the same problems eventhough i have fast tag more than a year now.

I have booked fast tag on 5th january 2020. I have received mail of card details on 07 january 2020. Yet no tracking details given. Helpline number[[protected]] is not useful/only music pays after two ivr option.
Service request is closed without any escalation and reason.
Type: retail
Wallet id: [protected]
Etc customer id:[protected]
No. Of linked vehicles: 1

I have booked fast tag on 5th january 2020. I have received mail of card details card on 07 january 2019. Yet no tracking details given. Helpline number[protected] is not useful/only music pays after two ivr option.
Service request is closed without any escalation and reason.
Type: retail
Wallet id: [protected]
Etc customer id:[protected]
No. Of linked vehicles: 1