Axis Bank Complaints & Reviews

I, ghanshyam have a current account in axis bank in the name of my company "narmada buildcon pvt ltd" in west-janakpuri, new delhi axis bank branch. My company is doing very good and maintaining the account very well. Then on 14 july 2014, my son mohit met with a serious car accident & went to coma for about 4 months and still his treatment is going on. Then as any father will do, my concentration shifted to my son's health instead of business and my company started going in loss. To my sudden shock, axis bank freezed my company's account & even after so many requests they didn't revived my company's account, even i was ready to pay penalty of inr3500 at that time but they didn't and told me to open a new current account in my company's name. The minimum balance requirement of that new account was inr25000 and i was maintaining that account very well all the time. But to my sudden shock, the account went in negative all of a sudden after 8-10 months & upon asking the branch for the same, they told me that they charged the penalty of that old account from this account.
How could they do this in case of geniune problem of a father. Request you to help a father in his geniune problem & get the amount reversed to my account which was deducted & waive off all the penalties from my account.

I have reached out to axis bank customer support team multiple times to get the status of refund which was done by error. The merchant confirmed that the reversal is initiated from their end and it is bank who will be getting a refund in a week's time. This happened on 29th september, 2019 and till date i have called almost 5-6 times to axis bank customer support team. Today (October 13th, 2019) i called again to ask the status and today they said send the screenshot to www.axisbank.com and if i am trying to do the same the web chat is reflecting as "all the agents are busy supporting others. Please come back later".
Well i do not mind repeating the same thing again. However, if there is a process, then i believe it should be followed and for the same thing, i should not be following up again and again.
I do not think axis bank should claim as the best customer support.

I made a transaction at flipkart for flight booking on 30-september 2019 but transaction got failed as confirmed by flipkart that they didn't received the money and still there is no refund more than 7 working days already passed. Even i contacted the axis customer care as well but didn't receive a satisfactory answer as well as no fixed date given for
Account no. [protected]
Transaction amt : 3113.00 inr.

My account been changed rs.1287.5 and rs.231.75 without any reason as consolidated charge and gst. I did scheduled a neft on saturday 12th oct which is a bank holiday. I added fund today morning. But till then bank charged this fees. There is no reason mentioned, for what this consolidated change is.

Not acceptable. Want refund.

Regards,
Himangshu

Hi dear axis bank team...

I have an axis bank salary account. Every month they are charging me a considered charges. 1. Your a/c 133834 is debited by rs. 15.25 on 12oct19. Avbl bal: rs. 0.00. Info: gst @18% on charge. 2. Your a/c 133834 is debited by rs. 84.75 on 12oct19. Avbl bal: rs. 0.00. Info: consolidated charges for a/c... Like this they are charging every month... Kindly take action regarding this.. My mail i'd is [protected]@gmail.com...

I opened an account in axis bank.. When i opened i asked the manager whether it is a zero balance account.. He said yes.. But from may 2019 they're charging monthly for not maintaining the balance in account.. When it is a zero balance account why should i have to maintain.. When i reached customer care and asked them to raise a complaint about this issue they said they can't

Axis bank promoted a fraud offer, i receive a promo code on opening of bank account for free clayton watch on 1st time use of axis mobile banking app, only shipping fees of rs. 499 was payable to receive the product. Since the offer was shared to me by axis bank, i redeemed the promo code and paid shipping fees to concerned merchant who turned out to be fraud, but bank was still providing such offer to customers since many months. There is no contact number to contact the said merchant and email is also non-resopnive.

I have asap account on axis bank. When i have opened the bank they told me that it is zero balance account no charge will be there. But everytime axis bank deduct money from my axis account and says it consolidated charge. It is very bad to rob pure people. I have opened my account through online on 24 april 2019 and now i am going to close my account permanently. I will suggest everyone and show that axis bank is very poor bank it cuts unnessary charges from the account holders.

I book the ticket for the journey date9 aug, 2019
From stationerode jn - ed
Boarding stationerode jn - ed
To stationnagercoil jn - ncj
Pnr[protected] then i cancelled the ticket due to rain and i received message ;pnr number: [protected] has been cancelled successfully as per your request. Please collect rs. 1300 from agent
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 1300.0 refunded [protected] 06-aug-2019 rds refund topup refund for cancellation [protected]
Still i didn't receive the refund amount

Hi,

I have saving account in axis bank.

Ac no. [protected], name chandrakanth.
Email : [protected]@gmail.com

When i checked my balance they have deducted 910 rs and 163 rs gst from my account written as consolidated charges.
Everey month i faced the so many consolidate charges issue! And loose the amount from axis bank.
Plz help me to get my money back, these banks are deducting innocent peoples money from their accounts without telling peoples.

So kindly refund my all deducted consolidate charges amount.

Hello sir/mam, i have done transaction from amazon.in on 25/09/2019 but later i cancelled the item on 30/09/2019. I received message saying that the refund is initiated on 1/10/2019 and it will show in my account within 2 to 4 bussiness day but it's been 11 days i haven't received my refund. Kindly do the needful. My refund reference no is [protected].

Respected sir/medam
I yogeshkumar jashbhai baria axis customer since 2011, this is my 4th loan from axis bank, this last loan again car loan have put me in harresment, kindly do needful to me. I have atteched the all documents.
Kindly look after for this issueses and give on priority base.
Thanking you.
Yogesh baria
Vadodara gujarat
Mobile number [protected]

My customer id is[protected]. On 9th october, i had approached the bank for a remittance of gift of $45, 000 to my grand son in usa. This was done of that afternoon.
However i find that the rate charged is exorbitantly high. On the same day almost at the same time as your remittance, my wife had remitted $ 25, 000 to the same beneficiary as gift through kotak mahindra bank and the total charge all inclusive was rs. To rs. 72.3226 per dollar. Whereas your bank has charged a rate of rs. 73.5126 per dollar by which i have been charged excess of rs. 53, 550 for the remittance comparatively.
I spoke to he branch manager, anekal as also the foreign exchange manager who have not been able to give any satisfactory reply. I also asked for a break up of the debit in to base rate of buying dollar and the bank;s charges,
Which also they did not furnish.
On the top of this, there is an additional charge of $15 as inward remittance fee, where as no such charge was made by kotak bank.
I need a satisfactory answer and refund of about rs. 55000 being the excess charge.
Sinnaswamy iyer krishnamurthy

Hi sir,

Good afternoon,

My name is shiv kumar rai and currently i am working in ibm noida, i am holding salary account ([protected]) and credit card in axis bank crossing republic, ghaziabad branch. I had transferred my account in crossing republic ghaziabad 2 year back when i moved to noida. I am facing many issue with bank since i transferred my account in this branch. Few weeks back i noticed some authorization transaction with my credit card since i called and blocked my card.
As still bangalore address was reflecting in my account so i went to bank and asked them to change my address. They tried many times but didn't work and they asked me to come another day. Finally they changed my address after visiting 3rd time at branch. I explained him why i want to change address, he said now your address is changed and now you can place the request for card replacement. When i called to customer care after second day he said your address is still not change in credit card so you need to go to branch and submit a form for collecting card in branch itself.

I again went to crossing republic branch 4th time to fill that form and now they changed their statement and told me that your address will not be change in credit card when you change your address in saving bank account. I got shocked as front of me he is changing his statement. I said ok give me form i will fill the details so i can collect the card in branch for now. When i started filling the form he said go to house and fill this form and come on other day. As this was 4th time i visited the branch and still they are not sure about process for changing the address.

I am very frustrated and disappointing with his behaviour, it was very worst experience i faced in last 1 week in axis bank crossing republic.

I wanted to bring you this issue as its can spoil the name of axis bank which can make customers unhappy and can unavailable your service.

I request you to please do the needful and necessary action.

Thankyou so much in advance.

I remove cash from hdfc atm machine while withdrawal 10000 rs deducted twice on 04.02.219 from my axis bank account but i didn't receive cash from atm i lodged complaint two time upto now there is no solution
My complaint number - [protected]

Atm machine number - cash-atm/02596621

Hdfc jaunpur timing - 14.52.55

Name ramnayan yadav
[protected]

I complaint at sultanpur axis bank branch
Help desk girl says i need to do fir against bank

Can you give me any sulution

On 29 september i have ordered and cancelled an item worth 31999/- the same amount flipkart has intiated on the same day but it has been 10 days as they refuned the amount has not been reflected in my account till now please resolve my problem even i have the refrence number of the transaction
Refund reference number {pzt[protected]w2cv402}. Requesting you to please solve my issue

Dear axis bank,

Today i visit taj link road branch agra i come in bank 3:20pm for depojit my credit card payment with brother after 10 min i say my brother plz seat chair becouse bank close now when q is end then i will do cash counter man says dont go out form q in the q only 10 person then at 3:50pm cash when coming and i was left bank 4:10pm so i think very bad service.

Ac: [protected]
Name:yogesh
Phone: [protected]

My brother phone no: [protected]

Thanks
Yogesh
[protected]

Submitting a complaint

On using axis bank mobile app for the first time, i received a message from axis bank with promo code for buying clayton watch. There was an attached link also, to the axis bank page where the clayton watch product was mentioned. I redeemed the offer and paid the shipping charges (499 inr) on 11.07.2019 but the product is not yet delivered till now.

I emailed the flatworld rewards, they said i would be receiving the product within 21 days from the order date. I waited for 21 days but still didn't received the product. I again emailed them but got no response from them. Looks like this a scam.

Either i want the watch delivered or i request a refund of my payment.

[order #10425] (July 11, 2019)
Product: clayton noble silver metal watch male
Quantity: 1 unit
₹2, 499.00
Subtotal: ₹2, 499.00
Discount: -₹2, 499.00
Shipping: ₹499.00 via flat rate
Payment method: axis netbanking
Total: ₹499.00

Hey team,

I performed a transaction on 3 oct 2019 via phonepay for rs 20000 which was failed in phone pay.

I called phone pay support and they informed that they have the feedback from axis bank that the money was deducted from bank but not forwarded to phone pay due to technical issue

Ideally the money should be refunded and reflected back in my account but it is not the case.

Utr number is[protected]

Registered mobile number - [protected]

Anant jain

Sir i am customer of axis bank. I have two account of axis bank which is a/c no.
1- a/c no [protected] (Individual current account, ground floor plot
No a 3/296, type a, vishal khand gomti nagar lucknow, ifsc code
Utib0003980.
2- a/c no. [protected] (Saving account) add-ground floor
Plot no 59, mohhamad patti mahuabagh ghazipur
Ifsc code utib00001160.

I have applied to close my current account no ([protected]). It was clearly entered in my application form. But after 5 daye (5oct.2019) i received msg alert in registered mobile no [protected] that my another saving account is closed in the place of my current account.
I dint applied to close my saving account (A/c no [protected])
But by mistake bank employee (Sonal malhotra, posted in axis bank vishal khand ifsc code utib0003980) closed my saving account in the place of my current account (A/c [protected])
I called to customer care and they confirmed me that your saving account is closed.
Again i went to axis bank vishal khand gomti nagar branch lucknow. Sonal malhotra was absent today (9/10/2019). Than i went to richa gupta mamm who was officer in charge at that time.
I asked her that why they closed my saving account if i requested to close my current account. Than richa gupta shouted and misbehaved me and told me do whatever you can. She told me how can your saving account is closed. You must have requested for close your saving account.
I asked her to show my application form which i submitted to bank to close my current account than she denied. I went to branch manager but he also do not have any solution.
I am so tired and disappointed about these kind of service and behavior.
Pls help me otherwise i m considering to stop taking services from axis bank.