Axis Bank — charging inappropriate charges from my another account in the name of charges for old account | |||
I, ghanshyam have a current account in axis bank in the name of my company "narmada buildcon pvt ltd" in west-janakpuri, new delhi axis bank branch. My company is doing very good and maintaining the account very well. Then on 14 july 2014, my son mohit met with a serious car accident & went to coma for about 4 months and still his treatment is going on. Then as any father will do, my concentration shifted to my son's health instead of business and my company started going in loss. To my sudden shock, axis bank freezed my company's account & even after so many requests they didn't revived my company's account, even i was ready to pay penalty of inr3500 at that time but they didn't and told me to open a new current account in my company's name. The minimum balance requirement of that new account was inr25000 and i was maintaining that account very well all the time. But to my sudden shock, the account went in negative all of a sudden after 8-10 months & upon asking the branch for the same, they told me that they charged the penalty of that old account from this account. How could they do this in case of geniune problem of a father. Request you to help a father in his geniune problem & get the amount reversed to my account which was deducted & waive off all the penalties from my account. Was this information helpful? | |||
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Axis Bank customer support has been notified about the posted complaint. Verified Support Oct 14, 2019 Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Please provide us with your registered contact number through a DM and we will get back at the earliest.Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank. | |||
 11 Comments | |||
Comments
My company's current account number is #[protected].
Kindly look into this matter urgently otherwise i have no option left rather than going to consumer court & RBI Obbudsman for my genuine problem.
Kindly look into this matter urgently otherwise i have no option left rather than going to consumer court & RBI Obbudsman for my genuine problem.
I tried depositing amount through ATM. I got a receipt that a 500 note has been retained. I didnt get that money in my account. I tried to contact customer care. But I couldn't. Please resolve this. I request you to kindly deposit it to my account.
Axis Bank Customer Care's response, Oct 14, 2019
Verified Support
Axis Bank Customer Care's response, Oct 15, 2019
Verified Support
Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
My registered contact number is ( Nine Eight One One Two Four Four Seven Three Zero). Pl contact me at the earliest & get my problem resolved asap otherwise i have no option left rather than going to RBI ÒMBUDSMAN for complaining against Axis Bank.
Axis Bank Customer Care's response, Oct 16, 2019
Verified Support
Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx. Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
Should a lodge a complaint in RBI if you are not going to resolve my geniune problem. Why you opened new account in the same branch, , , , i[censored] have to levy any charge then simply charge the penalty at that time and unfreezed the same account but you didn't and opened a new account in the same name & even same branch.
Now pl tell how to proceed further, , are you going to reverse the amount that got deducted or should i take legal action against you.
Now pl tell how to proceed further, , are you going to reverse the amount that got deducted or should i take legal action against you.
Axis Bank Customer Care's response, Oct 19, 2019
Verified Support
Hi, we regret the inconvenience caused. We acknowledge your concern. We wish to inform you that we are currently pursuing the matter and will revert you with the status shortly. Request your co-operation in the interim. Regards, Team Axis Bank.
Axis Bank Customer Care's response, Oct 19, 2019
Verified Support
Hi, we regret the inconvenience caused. We acknowledge your concern. As per our telephonic conversation dated 19th October 2019, we wish to inform you that we are currently pursuing the matter with reference to service reference number 56257119 and will revert you with the status shortly. Request your co-operation in the interim. Regards, Team Axis Bank.
Axis Bank Customer Care's response, Oct 24, 2019
Verified Support
Hi, with reference to service request number 56257119, we understand that our Branch official has spoken to you and requested you to provide the request letter for us to initiate the reversal process. Hence, we request you to visit the branch and submit the request at the earliest. Once we receive the request, we would initiate the reversal for the charges. Thanks for writing in! Regards, Team Axis Bank
Kindly get my issue resolved asap otherwise i have no option left rather than going to RBI Obudsman to file legal complaint against Axis Bank for my genuine case as you guys have cheated on me & opened a new account in the name of same company even in the same Branch instead of reactivating the same old account on my so much request at that time.
Axis Bank Customer Care's response, Oct 23, 2019
Verified Support
Hi, we regret the inconvenience caused. We acknowledge your concern. As per our telephonic conversation dated 19th October 2019, we wish to inform you that we are currently pursuing the matter with reference to service reference number 56257119 and will revert you with the status shortly. Request your co-operation in the interim. Regards, Team Axis Bank.
Axis Bank, Janakpuri, Delhi cheated upon me by opening a new account in the same company name even in the same branch instead of reactivating the same old account even after so many requests from my side at that time.
Now pl get my problem resolved asap otherwise i will case a complaint in RBI Obudsman against Axis Bank.
Now pl get my problem resolved asap otherwise i will case a complaint in RBI Obudsman against Axis Bank.
Axis Bank Customer Care's response, Oct 24, 2019
Verified Support
Hi, we are here to help! Please share with us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
Hey i just received message on my registered number that you have closed my query. How can you do this without getting my issue resolved.
Juss simply give a answer to my question : " Why Axis Bank has opened new account in the name of same company & even in the same branch instead of my so many requests to unfreeze that account, , even i was ready to pay any penalty or charges at that time, , but no, , you opened new account just to achieve your target. Pl dunn make fool of peoples. I will lodge a legal complaint against you guys for being cheated by you.
I sincerely request higher authorities of Axis Bank to have a look & get this case resolved asap, , so that common people can have faith over Bank's.
Juss simply give a answer to my question : " Why Axis Bank has opened new account in the name of same company & even in the same branch instead of my so many requests to unfreeze that account, , even i was ready to pay any penalty or charges at that time, , but no, , you opened new account just to achieve your target. Pl dunn make fool of peoples. I will lodge a legal complaint against you guys for being cheated by you.
I sincerely request higher authorities of Axis Bank to have a look & get this case resolved asap, , so that common people can have faith over Bank's.
Pl see attached screenshot of your reply and pl guide me whom i have to give the request letter for reversal & in how many days i would get my refund in my account.
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Axis Bank Customer Care's response, Oct 29, 2019
Verified Support
Hi, we understand that our Branch official has spoken to you and requested you to provide the request letter for us to initiate the reversal process. Hence, we request you to visit the branch and submit the request at the earliest. Once we receive the request, we would initiate the reversal for the charges. Thanks for writing in! Regards, Team Axis Bank
The request letter for the reversal of the money that got debited from my company's current account has been submitted to the Bank manager of Axis Bank, Janakpuri West, Delhi Branch on 25th October 2019.
Now request you to initiate the reversal process immediately and get the amount reversed to my company's account as soon as possible and waive of all the penalties from the same account.
Now request you to initiate the reversal process immediately and get the amount reversed to my company's account as soon as possible and waive of all the penalties from the same account.
Axis Bank Customer Care's response, Oct 29, 2019
Verified Support
Hi, we tried reaching you today, however, we were unable to connect as the number was switched off. Request you to share an alternate number so that we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
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My salary account no, [protected].this a/c is zero balance maintanance a/c..but in this month 150/-.deducted..so why that happend please see that matter immedietly..