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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 514

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P
Poonam1981
from Junagadh, Gujarat
Aug 11, 2016
Resolved
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Resolved

Address: Faridabad, Haryana, 121002

I am maintaining a saving account in Axis bank in Ballabgarh (Faridabad, Haryana) Branch. My Account No.is [protected]. Two years ago I have received a call from Axis Bank offering Credit Card on behalf of my saving account and the executive promised me that it is free for life time. I have not used this card but axis bank is making charges every month against this credit card which is unauthorized. I have convey this problem to Costumer Care Center but they did not give any proper response. I want to cancel this credit card. The amount unauthorizedly charged against this credit card needs to be waived off. Please look in to the matter and resolve the issue.
Sep 14, 2016
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2016
Axis Bank Customer Care's response
Hi Poonam,

Please write to us at [protected]@axisbank.com from your registered email ID along with your card details for us to assist you.

Regards,
Axis Bank
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    M
    M.S Nair
    from Delhi, Delhi
    Aug 11, 2016
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110092

    Axis bank at mayur vihar ph. 2 branch do
    Not recognize any letter of authority to do
    Any locker transaction e. Earlier this brach
    Only advised the customers to execute a
    Letter of authority by the account holders
    To operate the licker as the account holders are permanent resident of melbourne (Australia), because this is
    Prevailing in india by banks for its customers. However, now the same bank
    After 3/4 years or so, refuse to act on the
    Authoríty proposed & executed by them.
    Pl advise as to what is the solution now?
    Sep 12, 2016
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 12, 2016
    Axis Bank Customer Care's response
    Hi

    The locker facility can be accessed by the account holder. Request the account holder to write to us at nri.[protected]@axisbank.com from registered email ID for us to assist the account holder.

    Regards,
    Axis Bank
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      M
      mohsi16
      from Thiruvananthapuram, Kerala
      Aug 11, 2016
      Resolved
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      Resolved

      Address: Gulbarga, Karnataka, 585104

      Hello sir i apply the online credit card with the axis aap... The main branch calling me an telling the thanks for the applying for the credit card details.... And the here branch tell sir no details are the for your credit card department... And i apply more than 15 time... And the main branch toll me meet the your branch and submit the id proof and 1 photos... After long time no reply...
      Sep 13, 2016
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 12, 2016
      Axis Bank Customer Care's response
      Hi Mohsin,

      We regret the inconvenience. Please write to us at [protected]@axisbank.com from your registered email ID along with complete branch details for us to assist you.

      Regards,
      Axis Bank
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        O
        onlychayan
        from Kolkata, West Bengal
        Aug 10, 2016
        Resolved
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        Resolved

        Address: Ahmedabad, Gujarat, 711102
        Website: axisbank.com

        My account credit frozen, i am unable to deposit funds and each months they charge me and it is increase the amount. Now amount show me like -415 last month,
        Now i am check it show me 593,

        But i am unable to close or deposit fund because from Branch
        Maninagar, Ahmedabad they did this account credit frozen.

        If my account credit frozen so why they charge each months??????

        I am in kolkata now. but axis bank customer care said me to go ahmedabad and talk to them.

        Are they crazy?? Company open this account 2 years ago and it was a salary account which have maintain zero balance. Now they convert it shaving account.

        I try to migrate this account to my howrag Branch but i am unable to do this.

        Now only hope for you people, If you do something. Otherwise next month they charge me again and again.

        What kind of service they are providing?

        Please do this needful.

        Regards,
        Chayan Kr Chatterjee
        Axis Bank Account no-[protected]
        Axis bank Customer id[protected]
        +2 photos
        Sep 13, 2016
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 12, 2016
        Axis Bank Customer Care's response
        Hi Chayan,

        We have responded to your concerns vide service request number[protected] dated August 11, 2016. For any clarifications, please write back to us on the same email.

        Regards,
        Axis Bank
        May 13, 2017
        Updated by onlychayan
        This is not resolve till date. bad service bad customer support. Sorry this is the only true.
        Dear myself Krishna K Kumawat, I was banking with axis bank till 2015,
        after that I submitted a written application in bank, Hinjewadi branch
        to close the account.
        and I submitted all docs like cheque book, ATM card, and they
        accept account closing application.
        Now in days they are sending sms, my account balance in negative -20509.00 INR.
        Axis Bank Customer Care's response, Aug 12, 2016
        Verified Support
        Hi Krishna,

        Sorry for the trouble. Please write to us at [email protected] along with the screenshot of the SMS for us to assist you.

        Regards,
        Axis Bank
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          K
          kamaldhl
          from Barnala, Punjab
          Aug 10, 2016
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          Address: Sangrur, Punjab, 148023

          Someone made payment of rs 10000 online from my credit card on 10/08/2016 at 2:03 PM .customer care blocked my card . i request that pls stop this paymentmt my card nu.is[protected] ph no . [protected]
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            S
            Shyamala Natarajan
            from Ahmedabad, Gujarat
            Aug 10, 2016
            Resolved
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            Resolved

            Address: Chennai, Tamil Nadu
            Website: www.axisbank.co.in

            When i got my rd account matured, the credited amount with interest was less than the promised amount when i opened the rd. I called axis bank so many times but in vain, for interest mismatch. They are least bothered about their customers and reply that they'll get back to you. But they'll never get back to us and when we call again, they forget our entire issue with them and we need to repeat the issue story from scratch wherein they'll reply the same as that they'll get back to us. Got really irritated and disappointed with axis bank service.
            Sep 14, 2016
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 10, 2016
            Axis Bank Customer Care's response
            Hi Shyamala,

            Sorry for the trouble. Please share the reference number which you may have received from the last communication channel approached for us to look into it.

            Regards,
            Axis Bank
            Aug 10, 2016
            Updated by Shyamala Natarajan
            reference number 24091660
            Verified Support
            Aug 11, 2016
            Axis Bank Customer Care's response
            Hi Shyamala,

            We have responded to your concerns via service request number:[protected] dated August 10, 2016. For any further clarification, you can write back to us on the same mail.

            Regards,
            Axis Bank
            reference number 24091660
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              S
              Sayan Ganguly
              from Vijayawada, Andhra Pradesh
              Aug 10, 2016
              Resolved
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              Resolved

              Address: 500081

              I have received my debit card numbered 4505*******4237. i have my pin, everything. i have been fortunately able to register for paypal, amazon web services and google cloud platform too. however, i am unable to register for the verified by visa. the error says that my email id and phone number aren't available with the branch. but i have netbanking account, and all the details are there with the branch. even the customer care is unable to resolve the problem, and all i got so far is the "procedure" which i didn't want, as i have, i guess, tried the procedure for more than 100 times now.
              Sep 10, 2016
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 10, 2016
              Axis Bank Customer Care's response
              Hi Sayan, Sorry for the trouble. Please share the complaint reference number which you may have received from the last channel approached for us to look into it on priority. Regards, Axis Bank
              Axis Bank Probaiet me Vocuer Cood For BENETTON WALLET BUT Iam Not Receved So please Send Me BENETTON WALLET
              Axis Bank Customer Care's response, Aug 10, 2016
              Verified Support
              Hi Pradip,

              Please write to us at [email protected] from your registered email ID for us to assist you.

              Regards,
              Axis Bank
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                S
                Sureshkb78
                from Bengaluru, Karnataka
                Aug 10, 2016
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                Resolved

                Address: Bangalore, Karnataka, 560103
                Website: www.axisbank.com

                Till date i am receving account balance as rs.26 in my account balance, but when i want to close my account, bank people is saying that i have to pay 4k plus, reason is i have not maintained account balance. If this is the case, then why every month i am getting message as rs.26 in the account, it should be displayed as minus balance right?. Why it has not informed to us until we come back to you? My mobile number is [protected]. My mail id is [protected]@gmail.Com
                Sep 10, 2016
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 10, 2016
                Axis Bank Customer Care's response
                Hi Suresh, Sorry for the trouble. Please share the details of your concern at customer.[protected]@axisbank.com for us to look into this. Regards, Axis Bank
                Fake transactions have been done from my credit card no-[protected]
                On 6 August 2016 of rupees 5000 please charge back my amount I m not gonna pay this.
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                  H
                  harmanpreet09
                  from Jalandhar, Punjab
                  Aug 10, 2016
                  Resolved
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                  Resolved

                  Address: Ludhiana, Punjab, 141101

                  This is complaint regarding disclosing financial information of mine by axis bank mall road branch ludhiana employees named mr yogesh, mr vanit jain which illegally issued my bank statement without my consent and gave to other party which i have legal dispute in court, i have raised this issue to the bank which complaint number is 22903678 but till date they are just trying to avoid the issue and just try to cover up the issue and not taking action against the accused employees they both have taken money (Bribe) for this work. Bank should take action and set example and do the needful so that in future this thing cannot happen to other bank customer
                  Sep 10, 2016
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 10, 2016
                  Axis Bank Customer Care's response
                  Hi Harmanpreet, Sorry for the delay. We are looking into your concerns via service request number: 22903678 and will get back to you on your registered email ID shortly. Request your patience and co-operation in the interim. Regards, Axis Bank
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                    Md zakir
                    from Kolkata, West Bengal
                    Aug 9, 2016
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                    Address: Kolkata, West Bengal, 11

                    Sir mere bhai ka atm debit cards me 5 lakh ka insurance tha sir us ka accident ho gaya kolkata cr avenew me account tha compalen kiye hue 6 month ho gaya abhi tak insurance ka rupiya nahi mila hai all documents axis bank cr avenew kolkata me jama kar diye the abhi tak kuchch axis bank kuchh bata nahi rahe hai bol ta hai kam ho raha hai pls jaldi karwaye thanks
                    Axis Bank customer support has been notified about the posted complaint.
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                      S
                      siyamak
                      from Pune, Maharashtra
                      Aug 9, 2016
                      Resolved
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                      Resolved

                      Address: Thiruvananthapuram, Kerala

                      Hello
                      This is siyamak gashtasbi
                      8thaugust 2017 from pos//dt have deposited 19611 rs from my account no without my permission.
                      Actually i have booked ticket from cheap ticket, and they cancel my booking and refund my amount (19611rs) then i got it 5th august and again same amount has deposited from my account by pos//dt.
                      O i opened this account from pune but now i stay in trivandrum.
                      My account,
                      Sep 10, 2016
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 10, 2016
                      Axis Bank Customer Care's response
                      Hi Siyamak, For failed transactions, the refund is processed with 5-7 working days. In case the balance does not reflect in your account within the stipulated time frame, you can call us on[protected] /[protected] or write to us at customer.[protected]@axisbank.com. Regards, Axis Bank
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                        H
                        harshitlalan
                        from Vasai-Virar, Maharashtra
                        Aug 9, 2016
                        Resolved
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                        Resolved

                        Address: Thane, Maharashtra, 401303

                        Each & everytime i use axis bank debit card in restaurants, petrol pumps i am charged 14.38, 14.37, etc etc rupees. When i am already paying quarterly, annual charges on cards & xyz charges on fckin debit card. Why is the money charged from us for using axis bank debit cards? Instead of getting cashback we are charged more. Its better to switch to other bank now, as all my family members are facing the same problem with axis bank.
                        It has become worst now & neither they have any answers when we go to bank & ask for the account deductions of the message what we get, but are not there in bank records.
                        Sep 10, 2016
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 10, 2016
                        Axis Bank Customer Care's response
                        Hi Harshit, For information on fees and charges of account, please refer this link: http://bit.ly/1aw7Dov. For further assistance, you can write to us at [protected]@axisbank.com from your registered email ID. Regards, Axis Bank
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                          S
                          Sindhu Kushwah
                          from Gurgaon, Haryana
                          Aug 9, 2016
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                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                          Website: www.axisbank.com

                          I am very dissatisfied from this bank service. I applied the credit card and i have got msg your credit card dispatched and receive the card today daily from 1 week but i have no receive my card. I have daily receive the same sms. Yesterday i received the call from credit card excucative today you have receive the card but that fake call.

                          Sindhu kushwah
                          Mob - [protected]
                          Ref no[protected]
                          Axis Bank customer support has been notified about the posted complaint.
                          Hi Sindhu,

                          Please write to us at [protected]@axisbank.com from your registered email ID along with your credit card details for us to assist you.

                          Regards,
                          Axis Bank
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                            F
                            Fr0zEN HeaVenS
                            from Mumbai, Maharashtra
                            Aug 9, 2016
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                            Address: Khordha, Odisha, 751012

                            Please change my registered mobile number to[protected] as the current registered number is blocked.
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                              S
                              Saiful1969
                              Aug 8, 2016
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                              Address: Kolkata, West Bengal

                              Just a few minutes ago a woman introducing herself as. Your staff called. Me from [protected] and started to misbehave and humiliate me with scathing words with a false allegation that i blacklisted her previous number which is totally false as i have no idea about blacklisting and i never do anyone such. When i wanted proof she unreasonably told rubbish and shouted and asked me to visit her branch some ajc base road kolkata etc. She refused to listen my view. Her behavior shocked me and mentally tortured me.
                              I have strong objection to it and i tell you to send me the details if you have any in support of such allegations and also send the details of the employee at the earliest.
                              Axis Bank customer support has been notified about the posted complaint.
                              Hi Saiful,

                              We regret the inconvenience caused. Please write to us at customer.[protected]@axisbank.com from your registered email ID along with the number from which you are receiving the calls for us to assist you.

                              Regards,
                              Axis Bank
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                                G
                                GurSimran Suri
                                from Delhi, Delhi
                                Aug 6, 2016
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                                Address: 135003

                                Customer id : lpr[protected]
                                Mobile number : 91-[protected]

                                Hi i want to complaint regarding your customer care executive behaviour i am using your product loan against property. Past few month one of my instalment get bounce after that we have paid two more instalment to bank but the team you have to call customers to remind there pending instalment there behaviour is not good they talk like that we have taken personally loan from them most of the time they harass us a lot they talk like (Tu paise kab bharay ga, tairko hum police mai krwa daigay) they threats us a lot, who will responsible if somebody do wrong with with life due to your threats. I am central government servant and if my number get switch off they start talking rude with my seniors (Because secondary number was taken by your bank is my office number) this time i will going to file a case against you guys. I am having a proper regarding of your customer care executives. Till you will not solve my problem we will not pay your pending instalment.
                                Axis Bank customer support has been notified about the posted complaint.
                                Hi GurSimran,

                                Sorry for the trouble. Please share your concerns at [protected]@axisbank.com along with your loan account details and contact number for us to assist you.

                                Regards,
                                Axis Bank
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                                  G
                                  gangasinghal
                                  from New Delhi, Delhi
                                  Aug 6, 2016
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                                  Address: New Delhi, Delhi, 110014
                                  Website: axisbank

                                  I have a credit card no. [protected] of your bank in the name & style of Ganga Sharan Singhal.
                                  Please noted that Total due Amount against credit card bill of dtd. 20.05.2016 was Rs. 35316.87 and the
                                  due date for payment for the same is 09.06.2016. On dated 08th June'2016, I called your customer care
                                  executive and request him to convert the purchase of Rs. 25700/- of dtd. 19.05.2016 in to EMI and asked
                                  him about the balance payment to be payable by me as on due date is 09.06.2016. As the total bill
                                  amount is Rs. 35316.87 and after less the purchase of Rs. 25700/- ( already requested to convert into
                                  EMI) Balance payable amt. Comes to Rs.9616.87 . But your executive told me to pay atleast minimum due
                                  amt. which is Rs. 10686/-, So I paid Rs. 10686/- only on dtd. 08.06.2016. But when I recd. the bill of
                                  dtd. 20.06.2016, I am shocked due to the debit interest charged to me i.e Rs. 2462.59+ S.Tax . There is
                                  the mistake of your executive who talked to me on dated 08.06.2016 and didnot convert the purchase of
                                  Rs. 25700/- in to EMI on dtd. 08.06.2016 ( before due date). Now the question is that, in case the
                                  mistake of your executive then why I beared these charges ( To Confirm please cheque the recorded calls
                                  of 08.06.2016 done by me by my registered mobile no. [protected] to your customer care executive ) .
                                  After that I called your customer care executive several times regarding this mistake and request them
                                  to reversed the debit interest charges, but every time they take the request but reversal not made till
                                  date.

                                  I hereby request you to take the necessary action to reverse the above mentioned charges on urgent
                                  basis and take the action against your executive also who attended my call on 08.06.2016 as he do not
                                  repeat this type of mistakes in future .


                                  This type of mistakes put the black spots on the working of Axis Bank Customer Care Executives, but as
                                  my faith on Bank, I am waiting for the favourable reply from you.
                                  Axis Bank customer support has been notified about the posted complaint.
                                  good option to register our complaint
                                  Hi Ganga,

                                  We are looking into your concerns via service request number 24149801 dated August 8, 2016. We will get back to you shortly on your registered email ID.

                                  Regards,
                                  Axis Bank
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                                    A
                                    Abhinay 25
                                    from Delhi, Delhi
                                    Aug 6, 2016
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                                    Address: 400067

                                    Hi,
                                    Yesterday evening on 5 Aug_2016 at 4 o'clock i received a massage that your card has been blocked. Today in morning when i went to nearest Axis bank they also did not help me and said their system is not working from last 3 days so kindly contact other branch at customer care i am not able to contact because IVR is not connecting to CCE.
                                    Plz Hlp
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Aug 06, 2016
                                    Updated by Abhinay 25
                                    Hi,
                                    Yesterday evening on 5 Aug_2016 at 4 o'clock i received a massage that your card has been blocked. Today in morning when i went to nearest Axis bank they also did not help me and said their system is not working from last 3 days so kindly contact other branch at customer care i am not able to contact. them.
                                    Plz help waitng for possitive responce
                                    Thanks & Regards,
                                    Abhinay Pandey
                                    [protected]
                                    Hi Abhinay,

                                    Sorry for the trouble. Please write to us at [protected]@axisbank.com from your registered email ID along with the card details for us to assist you.

                                    Regards,
                                    Axis Bank
                                    Sir, I opened an current account, but still after many days I have not got online banking service to transfer funds, no body is helping me in branch, pls help me to resolve the problem.I have to make a payment urgent, but I cant make . All members in the branch are very lazy . no one is helpful, I am very irritated with the services of branch,
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                                      M
                                      Meer Hasan
                                      from Hyderabad, Telangana
                                      Aug 5, 2016
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                                      Address: 700156
                                      Website: www.axisbank.com

                                      Hi,
                                      I am employee in Cognizant Technology Solutions.I have salary account in axis bank holding account number [protected].Last month I applied for meal card in axis bank.I was informed by the RM Mr.Santosh Samantray that it will get activate in 2 to 3 business days once I submit all the required documents and receive the Meal card kit.I got the meal card from axis bank and submitted all the required documents on July 20 2016.Till date meal card is not activated.Daily I am calling to Mr.Vivek who is point of contact for meal card activation.He is not having process knowledge and bluffing the customer.I also mail to nodal officer Mr. Ashok Ramakrishnan few days before but there is no response.Please do the needful for meal card activation at the earliest time.

                                      Regards,
                                      Meer.
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Aug 26, 2016
                                      Updated by Meer Hasan
                                      I don't want this meal card now.I want to cancel the meal card.Please let me know the process to cancel the meal card.
                                      Hi Meer,

                                      Please write to us at [protected]@axisbank.com from your registered email ID for us to assist you.

                                      Regards,
                                      Axis Bank
                                      Sir:

                                      axis bank debited Rs : 39.35 in my account on 1.08.2016 o[censored]nknow resone .
                                      but still i am nite received the debit amount receion meessage from the bank.
                                      Axis Bank Customer Care's response, Aug 9, 2016
                                      Verified Support
                                      Hi Dinesh,
                                      You can mail us your concerns at [email protected] from your registered email ID along with your account number for us to look into it.
                                      Regards,
                                      Axis Bank
                                      I have never seen this kind of worst service in my life.What to do by writing to [protected]@axisbank.com?Already I wrote to nodal officer but there is no response from him.Still what else required.I am calling to relationship manager continuously and very simply he is asking me to wait.Almost 20 days it is, still how much time to wait.Instead of writing this in reply, it would be great if you can resolve the issue.Any how I send the mail to [protected]@axisbank.com and let me see how effective it is.

                                      Regards,
                                      Meer.
                                      Axis Bank Customer Care's response, Aug 9, 2016
                                      Verified Support
                                      Hi Meer,
                                      In case you have written to us, please help us with the complaint/reference number you may have received or help us with the email ID from which you wrote for us to look into it.
                                      Regards,
                                      Axis Bank
                                      Meer Hasan's [Complaint's author] reply, Aug 9, 2016
                                      I hope no company send the complaint number on receiving the mail.My registered mail id with axis bank is [email protected] and I send the mail through this mail id.
                                      May I know the update, whether the meal card will be activated or not?
                                      Axis Bank Customer Care's response, Aug 11, 2016
                                      Verified Support
                                      Hi Meer,

                                      We have not received any mail from the email ID you have shared. Please write to us at [email protected] from your registered email ID for us to look into it.

                                      Regards,
                                      Axis Bank
                                      Meer Hasan's [Complaint's author] reply, Aug 11, 2016
                                      Do u need two days time to check whether you received the mail or not?Already it is more than 20 days.If you take 2 days time to reply, how many days you take for activation?I send the mail to [email protected] by my [email protected] mail id.Kindly check it now and do the needful.

                                      Regards,
                                      Meer.
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                                        sharmaalok2006
                                        from Bhubaneshwar, Odisha
                                        Aug 5, 2016
                                        Resolved
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                                        Address: 201010

                                        I took a personal loan from Axis Bank in the end of March 2016, at the time of signing the kit they gave me details and told me rate of interest shall be upto maximum of 18% and after getting the loan and receiving the welcome kit it was mentioned 24% and also i received the loan amount on 25th march 2015 and after 10 days they deduct the first EMI from account on 5th April 2016.
                                        The system of Axis Bank is not so good.

                                        I kind request you to look into this matter and resolve my queries.


                                        Thanks & Regards

                                        Alok Kumar Sharma
                                        +91-[protected]
                                        Aug 5, 2021
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        You should contact the branch manager of the loan department and clarify things thoroughly. As what's once sanctioned and charged cant be altered.
                                        Hi Alok,

                                        Please write to us at [protected]@axisbank.com for us to assist you.

                                        Regards,
                                        Axis Bank
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