[Resolved] Axis Bank — ecpp plan cancellation | |
The amount of 1699 was spent on my credit card on 5th March without my permission. I called to customer care regarding this and my request was registered to cancel this plan with request no 60149805. I was informed that my request will be completed within 10 days. Now it's more than 10 days and I don't want that plan and I will not be happy if that amount will get debited from my account. Request you to do needful asap before amount gets debited and refund my amount of 1699 on my credit card. Was this information helpful? | |
May 3, 2020 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Apr 01, 2020 Axis Bank Customer Care's response Hi, we regret any inconvenience caused. We acknowledge your concern. We wish to inform you that we are currently pursuing the matter and will revert you with the status shortly. Request your co-operation in the interim. Regards, Team Axis Bank
Verified Support Apr 02, 2020 Axis Bank Customer Care's response Hi, we request you to share the screenshot of the message received, for further assistance. Regret the inconvenience caused! Regards, Team Axis Bank
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 9 Comments | |
Comments
I got msg that monthly due amount will get debited on 4th April if this issue will get resolved before that it will easy.
Reply
Which message screenshot exactly?
Dear Customer,
We would request you to mention your CPP membership number or registered contact details.
This will help us in resolving your query.
Regards
CPP Team
We would request you to mention your CPP membership number or registered contact details.
This will help us in resolving your query.
Regards
CPP Team
I don't have cpp membership details, contact no [protected]
Card Protection membership number is IA6447519. Please cancel this membership and refund the amount that was spent on my credit card without permission.
Dear Customer,
We wish to confirm to you that your membership no. IA6447519 has been cancelled on 01/04/2020 as per your request. We would request you to check your bank statement for refund details.
Assuring you of our best services at all times.
Regards
CPP Team
We wish to confirm to you that your membership no. IA6447519 has been cancelled on 01/04/2020 as per your request. We would request you to check your bank statement for refund details.
Assuring you of our best services at all times.
Regards
CPP Team
I am still looking for refund as per ur information I didn't get refund till now. I even tried to contact to cpp team thorough mail but of no use. If membership is cancelled on 1st April I should have been refunded and its 28th April and still I didn't get refund. I am trying to resolve this matter from March. Please look into it again and refund the amount.
Dear Customer,
We wish to inform you that membership refund has been processed on Apr 08’20. We would request you to check your bank statement for refund details.
Regards
CPP Team
We wish to inform you that membership refund has been processed on Apr 08’20. We would request you to check your bank statement for refund details.
Regards
CPP Team
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