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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 312

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S
sunildayma
from Delhi, Delhi
Oct 14, 2018
Resolved
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Address: New Delhi, Delhi, 110091

I hold a salary account with axis bank. I was in real shock to see every month rs 354/- being deducted as consolidated charges on my account. If this was applicable the same should have been deducted last quarter also. No proper response from customer service on this. How do i recover this. Is a statement of deductions availble with axis bank on the same
Nov 26, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2018
Axis Bank Customer Care's response
Hi, we are here to help ! Please Inbox us your registered contact number and we will get back shortly.
Regards, Team Axis Bank
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    Ennam vijaya bhasker
    from Hyderabad, Telangana
    Oct 14, 2018
    Resolved
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    Resolved

    Address: 500049
    Website: axis bank

    I am ennam vijaya bhasker having credit card no. [protected]. I have requested for registered mobile number change for my credit card on saturday (13/10/18).in response, i have received a confirmation email and sms also on the same day (13/10/18) and the person from customer care told that the change would be effected immediately. But it is not changed still which is confirmed during online pay. During bill pay, the otp has been sent to old number again instead of to updated one ([protected]). Hence, i am not able to make any online purchase please, help me in this regard as early as possible..
    Thank you.

    My address provided,
    Vindhya organics pvt ltd,
    Ida, bollaram,
    Nov 15, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 15, 2018
    Axis Bank Customer Care's response
    Hi, thanks for writing in. Here is a link that will give you more information on this topic -http://bit.ly/2nXD5I3 Regards, Team Axis Bank.
    Sir my account is saving account and suddenly Axis band debit 500₹ as a consolidated charge. I don't know why bank did that, I want my money back. Plz help me what I do.??

    credit card registered mobile number update - Comment #3240565 - Image #0
    Hi i have an account of savings in axis kompally branch Hyderabad they deducted of 3511 rs from account as consolidated charges and 653 rs as gst cannu please refund my money. They deducted twice in the gap of two months as consolidated charges once 1800 rs and once 3511 please refund it as soon as possible.

    credit card registered mobile number update - Comment #3240577 - Image #0
    credit card registered mobile number update - Comment #3240577 - Image #1
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      Amritap Ghosh
      from Chennai, Tamil Nadu
      Oct 14, 2018
      Resolved
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      Address: Bangalore, Karnataka, 560076

      Dear customer, mandates reference no: utib[protected] issued to hdfc ltd with value 87996 and frequency monthly is received today for processing account number ending with xxxxxxxxxxx3097.in case of any issues please get in touch with your branch.

      I received this sms on 14th oct 2018.
      I have not given any mandate. Please resolve the issue. Screenshot of the sms is attached herewith.
      +1 photos
      Nov 15, 2018
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 15, 2018
      Axis Bank Customer Care's response
      Hi, we are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
      9999 was deducted from my credit card. I have blocked my card. Please take necessary action. PFA dispute form and other details.

      I have received the following sms from axis bank - Comment #3240625 - Image #0
      I have received the following sms from axis bank - Comment #3240625 - Image #1
      Axis Bank Customer Care's response, Oct 15, 2018
      Verified Support
      Hi, sorry for the inconvenience caused. We are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
      Jewel Paradise, Bapu Bazar, Udaipur ac no [protected] TID no. 62318490. Our machine is giving error message and transaction is not taking place .
      Axis Bank Customer Care's response, Oct 15, 2018
      Verified Support
      Hi, we request you to DM us your registered mobile number and we will get back to you shortly. Regards, Team Axis Bank
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        Daniel Paul Paul
        from Coimbatore, Tamil Nadu
        Oct 14, 2018
        Resolved
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        Address: 641030

        I was suppose to receive my axis bank credit card through blue dart (Waybill no. [protected]) on 12th october. On thirteen the tracking site says “my house is not locatable and delivery was attempted” and i’m 2 km away from the nearest office. I never received a phone call or text messages regarding the package from the nearest office. Please complain to axis bank about blue dart.
        Nov 18, 2018
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 15, 2018
        Axis Bank Customer Care's response
        Hi, we are here to help ! Please Inbox us your registered contact number and we will get back shortly.
        Regards, Team Axis Bank
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          A
          Akash Garai
          from Chandigarh, Chandigarh
          Oct 14, 2018
          Resolved
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          I had a salary account at axis bank two years ago. I left the company after few month and tye account turned into a savings account. Almost eight ti nine months ago i withdrrew the hole sum. But my subsidy kept on coming in that account due to my last aadhar submission was in that account. Before i used to get the time to send the money to my other account but then four months ago they started to cut the charges within seconds of money receiving. Now they when i went to my nearest branch they said i have a hefty negative balance in my account which i had no idea. What i know is that negative balance cant happenin the savings account. But axis bank officials said it is a wrong info. I need help.
          Dec 1, 2018
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 15, 2018
          Axis Bank Customer Care's response
          Hi, we are here to help ! Please Inbox us your registered contact number and we will get back shortly.
          Regards, Team Axis Bank
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            N
            NaveenKTK
            from Bengaluru, Karnataka
            Oct 14, 2018
            Resolved
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            Address: 560064

            Hi,

            This is regarding my long standing bank account no. 005029 with axis bank newtown yelahanka bangalore, this account was opened in as a salary account in 2002, off late from last 6 months the bank has started deductions every month to the tune of around rs 400 + every month

            These deductions have been unauthorised, unwarranted and without any prior consent
            Request your support to reverse the illegal deductions forthwith, else i will be forced follow a legal recourse

            Thanking you in anticipation

            Regards
            Naveen
            Mobile [protected]
            Nov 15, 2018
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 15, 2018
            Axis Bank Customer Care's response
            Hi, we request you to visit your branch and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
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              Shubham Shivde
              from Nashik, Maharashtra
              Oct 14, 2018
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              Address: Nashik, Maharashtra

              Hi, this is shubham, i have an account in axis bank. The bank has deducted rs.165 as consolidated charges and rs.29.1 as 18% gst charges.
              This kind of deduction from the bank is worthless as the bank officials while opening the account said that i have to maintain minimum balance at the end of the month and i had maintain balance at the end of every month. After all this they are charging as consolidated charges and gst charges.
              This is not worthy. Take some action please
              Nov 20, 2018
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 15, 2018
              Axis Bank Customer Care's response
              Hi, we are here to help ! Please Inbox us your registered contact number and we will get back shortly.
              Regards, Team Axis Bank
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                9
                901atb
                from Mumbai, Maharashtra
                Oct 13, 2018
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                Address: Mumbai City, Maharashtra, 400052

                Axis bank issued an unsolicited kingfisher airlines co-branded card to me. I paid off all the dues and did not want the card. They auto renewed the card and charged a renewal fee which they showed as outstanding and then after kingfisher airlines closed - they wrote off that amount. They reported this to cibl and is wrongly showing on my cibil report thereby affecting my credit score. There are cibil agents calling me to "settle" the issue for a payment.. This is very unfair. Please let me know whom to contact to settle this issue.

                Regards

                Ajit
                Nov 15, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 15, 2018
                Axis Bank Customer Care's response
                Hi, we are here to help ! Please DM us your registered contact details. We will revert shortly. Regards, Team Axis Bank.
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                  B
                  Banashree barman
                  from Kharagpur, West Bengal
                  Oct 13, 2018
                  Resolved
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                  Resolved

                  debited rs 1770 from my account without permission

                  Address: Uttar Dinajpur, West Bengal, 733130

                  Rs 1770 debited from my axis bank account due to demat account.. But i never apply for this... Or any kind of information to give me by bank or agent... I call many time to the sell excuative.. Bt he not responced... I want to refund my money back otherwise i will be closed my account... I can't tolerate this type of cheating...1770 is not small amount for me
                  So i will be submit a complain rbi......
                  +1 photos
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                  Gaurav0036
                  from Mumbai, Maharashtra
                  Oct 13, 2018
                  Resolved
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                  Address: Mumbai City, Maharashtra, 400710

                  Hi,

                  I have a salary account in axis bank, in mahape navi mumbai branch. I want to inform that they are deducting amounts in the name of "consolidated dp charges" from my account without informing me. I didn't get any notification for that. I have also raised a request to close my demat account but i am not getting any acknowledgement. When i visited their office they are buttering for taking new schemes but not taking any action on complaints.
                  Please take some action asap.
                  Nov 15, 2018
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 13, 2018
                  Axis Bank Customer Care's response
                  Hi, sorry for the inconvenience. Please provide us with your registered contact details through the inbox. We will get back at the earliest. Regards, Team Axis Bank.
                  Oct 13, 2018
                  Updated by Gaurav0036
                  Contact details
                  [protected]
                  Verified Support
                  Oct 15, 2018
                  Axis Bank Customer Care's response
                  Hi, thank you for reaching out. We request you to elaborate your concerns, along with your number. We are here to help! Regards, Team Axis Bank.
                  Oct 15, 2018
                  Updated by Gaurav0036
                  I had raised a request for closing my demat account in mahape branch 3-4 months back, but i didn’t get any acknowledgement and now they are charging for demat account again.
                  The staff is buttering for new schemes but not working on complaints
                  Oct 18, 2018
                  Updated by Gaurav0036
                  i didn't get any call or any kind of messaged related to my complaint.
                  Oct 18, 2018
                  Updated by Gaurav0036
                  Its customer care number is also worthless, paid high charges and you will never get any resolution.
                  This is the worst expereince of mine.
                  Contact details
                  [protected]
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                    G
                    Ganeshingle63
                    from Mumbai, Maharashtra
                    Oct 15, 2018
                    Resolved
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                    When i join company axis bank's coordinator gave document including demat account and ask to sign it by saying it's free for life time.
                    And now after 1.5 year they charge me yearly charges. Which is so fustrating.
                    Now i have raise request to close it.

                    Please be aware when you are opening salary account. If they offer you demat account just say no because it's not free at all. They are playing with eployees.
                    Dec 2, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 16, 2018
                    Axis Bank Customer Care's response
                    Hi, sorry for the inconvenience caused. We are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
                    I have done complaint on toll-free number many times for wrongly charged late fees, but issue not resolved.Again I raised complaint number 44891305 on 22 September, but money is not reimbursed till now.
                    Please resolve it ASAP.
                    Axis Bank Customer Care's response, Oct 16, 2018
                    Verified Support
                    Hi, we request you to write to us at [email protected] to seek further clarification on your concern raised. Regards, Team Axis Bank.
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                      J
                      Jitaditi
                      from Ahmedabad, Gujarat
                      Oct 13, 2018
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                      Ir i am anju devi axis bank account holder my account no is [protected]. And customer id is[protected]. Axis bank branch in sudhar, ludhiana ifsc code is utib0000280. Tata insurance company draw 4300 rs without any information. I complaint so many time. Money debited on 15 sep 18. Axis bank has not refund my debit money. So plz refund my money.
                      Sir till now no refund of debit money.
                      Axis Bank customer support has been notified about the posted complaint.
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                        S
                        Shariff Hits
                        from Manthani, Telangana
                        Oct 12, 2018
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                        Address: +91

                        Hi,
                        I'm a. Inayathulla shariff, this is your one of the middle class customer of axis bank. Im swiped my debit card on your chennai chamiers road branch atm machine, but i did not receive my money 1000 rs but your system as debited my money... Pls, help to gave my money return... (This money for my mother medical treatment)
                        Atm name:chamiers road ll
                        Station id:s1aw7821
                        Swiping time:10.25 to 10.32pm
                        Pls check the camera too...

                        Thank you,
                        +2 photos
                        Axis Bank customer support has been notified about the posted complaint.
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                          A
                          avi2avi
                          from Mumbai, Maharashtra
                          Oct 12, 2018
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                          Address: Mumbai City, Maharashtra, 400089
                          Website: www.axisbank.com

                          Axis bank,
                          I am writing this mail second time as i did not get any response back.

                          Let me explain again all the scenario.

                          I have taken loan of 29.5 lac which is disbursed on 4th april 2018 with loan account number phr??? 7308.
                          I have submitted all document for the pmay clss subsidy scheme.
                          When almost 6 month gone i want to knew my status for that when subsidy not credited till the time.
                          I call cc on 27th september and found that in my file the status is missing. Also i got to know from cc that clss subsidy is credited maximum of 3 months from application. So i lodge a complain number 16905912 for the update details or application id so i can check directly on nhb account for status.
                          When i did not get any response called on 3rd oct 2018 when cc told me they did not have any update and will prioritize this ticket so i can get some update by 8th oct.
                          Still no response i called on 9th october and updated my complain as per grievance mail sent to axis bank on 3rd oct. When i found no satisfactory response i asked for contact number of chembur loan branch which he refused to provide but assured me he will arrange call back within 3 days with complain number 17028649.
                          This i have to ask as the loan boy from axis who have taken all documents refused to provide any assistance and said to call in branch. I amused to hear that as at time of taking loan they promised to provide all facility doorstep before and after loan. Now what is difference remains here choosing private bank.
                          Again 3 days completed on 4th day today in evening i received call that they just got my mail and work in progress, till the time i ask something they cut the phone, i call back but no one picked.
                          I again called cc but no use they also disconnected the call.

                          Finally i don't want any status, please compensate my loss that i am seeking from bank.
                          I loose the trust on bank with all the experience till now.
                          Axis Bank customer support has been notified about the posted complaint.
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                            dibya sarmah
                            from Tumkur, Karnataka
                            Oct 12, 2018
                            Resolved
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                            Resolved

                            Address: 560048

                            Hi sir,

                            I like to inform you that i applied for axis bank credit card before two month, i person came from axis bank for appointment, and i also give all the document, after that i didn't get any update from bank site. My take home salary 21000 and salary account also in axis bank, but i don't know why they not process my card.

                            My account details
                            Acc no - [protected]
                            Ifsc c - utib0003407

                            Thanks & regards
                            Dibya
                            Ph - [protected]
                            Email - [protected]@gmail.com
                            May 14, 2019
                            Complaint marked as Resolved 
                            it was not resolved
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 12, 2018
                            Axis Bank Customer Care's response
                            Hi, we request you to share your application number via DM to check and assist you. Sorry for the trouble. Regards, Team Axis Bank.
                            Oct 12, 2018
                            Updated by dibya sarmah
                            i have not received any application number, i received only authentication code for the application, after that i complite the process, now only i dont received any update.i complite application process on 14 August.
                            Verified Support
                            Oct 15, 2018
                            Axis Bank Customer Care's response
                            Hi, refer to the link https://bit.ly/2Kypyj9 for information on the credit card status. Regards, Team Axis Bank.
                            Oct 15, 2018
                            Updated by dibya sarmah
                            My Credit Card Status, C1-[protected]-C1 Neo Credit Card *Declined, But I Don't know why my status is declined, please inform me the Error.
                            Oct 15, 2018
                            Updated by dibya sarmah
                            Please Update what to do, And When i get my card.
                            Verified Support
                            Oct 15, 2018
                            Axis Bank Customer Care's response
                            Hi, please enter your application credentials on the referred link: https://bit.ly/2FX1Njb to know the status. Thanks for writing in. Regards, Team Axis Bank.
                            please tell me what's the process of blocking account, i want to block my axis account.
                            My Credit Card Status, C1-[protected]-C1 Neo Credit Card *Declined, But I Don't know why my status is declined, please inform me the Error.
                            Axis Bank Customer Care's response, Oct 15, 2018
                            Verified Support
                            Hi, we request you to DM us your registered mobile number and we will get back to you shortly. Regards, Team Axis Bank
                            My Registered Mobile No- [protected]
                            Email Id- [protected]@gmail.com
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                              A
                              Andamanislandtour
                              from Darjiling, West Bengal
                              Oct 12, 2018
                              Resolved
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                              Resolved

                              without intimation current account closed

                              Address: South Andaman, Andaman and Nicobar Islands, 744105

                              Sir, i have ca no.[protected] with port blair branch. On 11/10/2018 i had received on message "the a/c balance is rs.0 info brn to acct closed in full and final set" and i called branch manager for getting information in this regard. But manager said i dont know but it was done by mumbai branch your account closed against cheque return. I asked him without intimation how to close my account please give clarification and any intimation...
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                              Shafin Shaikh
                              from Bhusawal, Maharashtra
                              Oct 12, 2018
                              Resolved
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                              Resolved

                              Address: Pune, Maharashtra

                              Dear team,

                              Kindly know i sent email to axis bank 1 week before to let me know best offers related to pre-approved loan. But till today there is no response from axis.

                              Then later on i decided to tranfer my existing loan from axis bank to another bank account. For this i emailed axis team but i m not getting any response or solution.

                              Please help me to resolve my issue.

                              Thanks,
                              Umer tamboli
                              Contact no : [protected]
                              [protected]@gmail.com
                              Nov 27, 2018
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 12, 2018
                              Axis Bank Customer Care's response
                              Hi, we have taken up your concern with our relevant team and will get back to you within 48 working hours. Sorry for the trouble. Regards, Team Axis Bank
                              Verified Support
                              Oct 23, 2018
                              Axis Bank Customer Care's response
                              Hi, we understand our Branch official has contacted you and addressed your concern in the referred matter Sorry for the trouble. Please rate your experience on the service offered to you in the referred matter, at the following link: https://bit.ly/2qDNV5q. Regards, Team Axis Bank.
                              Purposely axis team is delaying this matter by pasting email template that they will call back with 48 hours. I know that i will surely not get any call on the same.

                              Bank account holder name: Umer Yusuf Tamboli

                              City : pune

                              Registered No: [protected]
                              Axis Bank Customer Care's response, Oct 19, 2018
                              Verified Support
                              Hi, we understand that our Nodal team has already reverted to your concern with reference number 190110981. We request you to write back on the same e-mail for the further clarification. Regards, Team Axis bank
                              Its more then 48 hours now. Still no call received.
                              Axis Bank Customer Care's response, Oct 19, 2018
                              Verified Support
                              Hi, our Bank official will contact you shortly to address your concern. Sorry for the trouble. Regards, Team Axis Bank
                              Poor service. No one has resolved the issue
                              Axis Bank Customer Care's response, Oct 19, 2018
                              Verified Support
                              Hi, sorry for the trouble. Request you to elaborate your concerns for further assistance. Regards, Team Axis Bank.
                              I received called for from axis bank RM Neha wherein I was promised for providing pre approved load but later on No one responded and due to which the consinment taken by me got lost
                              Axis Bank Customer Care's response, Oct 23, 2018
                              Verified Support
                              Hi, we are here to help! Please inbox us your registered contact number and we will get back shortly.
                              Regards, Team Axis Bank.
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                                offu
                                from Bengaluru, Karnataka
                                Oct 11, 2018
                                Resolved
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                                Resolved

                                Address: Hyderabad, Telangana

                                Hi

                                My name is mohd omer i am having credit card of axis bank since 2 years recently 4 months back my card gone in one dispute transaction and iam follow up the same in my branch axis bank chandrayangutta hyd 500005 and same iam follow on your customer care numbers iam not getting any response and resolution form both so i request you to look on these they are charged intrest on that amount i will not pay any single amount...

                                Credit card no: [protected]
                                Card holder name : mohd omer
                                Mobile no: [protected]
                                Nov 14, 2018
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Oct 11, 2018
                                Updated by offu
                                Hi

                                my bill date is 15 oct and i continous follow up with customer care and my branch i had used only 116000 in 130000 amount but my bill is generate 131000 amount in that they added over limit charges 590 and intrest charged 3000 and 12700 is dispute amount so i request to axis team please help me on these i am suffering from since 4 months you can check my complaints on customer care if its not clear then i didnt paid whole payment and i already share dispute form and merchant letter head on axis bank slash support still npt resolved

                                card holder name :mohd omer

                                card number:[protected]

                                dispute amount:12700

                                over limit :590

                                intrest :3600

                                note : these are the extra amount i will not pay any cost its not my problem iam follow the same from since 4 months
                                Verified Support
                                Oct 12, 2018
                                Axis Bank Customer Care's response
                                Hi, as per service request number[protected], we have not received the complete documents hence we will not be able to raise the dispute. Regards, Team Axis Bank
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                                  Vishal Dhamapurkar
                                  from Mumbai, Maharashtra
                                  Oct 11, 2018
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400072

                                  In past i have my zone credit card of axis bank. Received this card is already block & they sending me statement of 591.0 rs charges due. I already pay this payment but still they send me due payment statement. I had complaint 2 times to their customer care they also saying this card is block & their is no due payment. This all matter effect on my credit score.
                                  Nov 12, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 12, 2018
                                  Axis Bank Customer Care's response
                                  Hi, we are here to help ! Please DM us your registered contact details. We will revert shortly. Regards, Team Axis Bank.
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                                    praveencr7
                                    from Pune, Maharashtra
                                    Oct 11, 2018
                                    Resolved
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                                    Resolved

                                    Address: Pune, Maharashtra, 411007
                                    Website: shine.com

                                    I have been charged 6500rs from a online job portal saying it is a registration fee. I contacted the job website but they said these type of frauds can only be chargedback by the bank and they can also blacklist the merchant to whom i paid the amount.

                                    I did the transaction using the upi id of my axis bank account through paytm.

                                    Mobile number from which i got a call is :- [protected]
                                    The upi id was linked to this mobile number :-[protected]
                                    +1 photos
                                    Nov 16, 2018
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Oct 11, 2018
                                    Updated by praveencr7
                                    job portal is shine.com
                                    Verified Support
                                    Oct 12, 2018
                                    Axis Bank Customer Care's response
                                    Hi, we request you to dm us your registered mobile number and we will get back to you shortly. Regards, Team Axis Bank.
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