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Axis Bank Complaints & Reviews

2.6
Updated: Apr 16, 2026
Complaints 13013
Resolved
6562
Unresolved
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Axis Bank reviews & complaints page 308

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B
B.n.m.kumar
from Kurinjippadi, Tamil Nadu
Nov 2, 2018
Resolved
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Resolved

Address: 601101

Dear sir,
I jagadeesh kumar. I'm used boi debit card in axis atm on 02/11/18 around 6pm at arani, tamilnadu. I'm enterd rs 9500. That time atm shown "sorry for the inconvenience" massage on display. But amount deducted from my boi account and also receive a massage. But i'm not received any amount from the atm
. Please help me to get back my money.
Dec 5, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2018
Axis Bank Customer Care's response
Hi, sorry for the trouble faced. We request you to kindly lodge a complaint with account holding Bank. Regards, Team Axis Bank.
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    S
    snpatel61
    Nov 2, 2018
    Resolved
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    Resolved

    refund for max-life insurance policy surrender

    Address: 380060

    Complaint against: axis bank. Main branch, trishul, law garden, ahmedabad & max-life insurance

    Name: suresh n. Patel a/c no.[protected]xx5562

    Dear sir / madam,

    I have lodged my request for cancellation of max-life insurance policy number 60422368 and all requested / mandatory forms has been submitted to axis bank main branch in attention of my relationship manager mr. Bhavin patel on 9th october...
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    rakeshpram
    from Bengaluru, Karnataka
    Nov 2, 2018
    Resolved
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    Resolved

    Address: Bangalore, Karnataka

    Dear respective authority,
    I need my one assist service to be deactivated and request to refund the deducted money of 1899 rs.
    I'm raising this compliant seeing the bad reviews on services and deducting the money without my or bank authentication.

    Oneassist! Relationship no. Is 5548450
    Name: rakesh p
    Since no written information being provided by bank. I dont trust this service.

    Kindly consider my compaints and resolve the same.
    Dec 5, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 02, 2018
    Axis Bank Customer Care's response
    Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
    Dear Rakesh,

    Greetings from OneAssist...!

    We deeply regret for the inconvenience caused to you.

    As per your request, we have cancelled your plan vide service request No. 3697434.

    The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

    Regards,

    Deepali

    Team OneAssist
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      K
      komalrao
      from Mumbai, Maharashtra
      Nov 2, 2018
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      Address: Mumbai City, Maharashtra

      Dear sir/madam,

      This is mr rao, working in a manufacturing company in mumbai. All my office colleagues and official transactions of my company are using axis bank since long.

      It’s very good that, axis bank offered credit cards and i had been using axis bank credit card since long. It’s very bad to inform that, i got call on 29th october 2018 from one of the credit card service executive barring the contact numbers [protected]; [protected]. She spoke unprofessional and very bad words towards me without any discussion.

      I didn’t expected such type to unprofessional service from axis bank. It’s very disappointing and i am closing all type of my axis bank accounts.
      Axis Bank customer support has been notified about the posted complaint.
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        G
        Gireeshmushineni
        from Gurgaon, Haryana
        Nov 2, 2018
        Resolved
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        Resolved

        Address: Hyderabad, Telangana

        1 month back I have opened an account in Axis bank, Whenever I tried to login to my account, I am getting an error message like " LOGIN ERROR, TRY AFTER SOME TIME". During this one month period I have tried to login on daily not only in one system and even mobile App also. with in this period I can strongly say, hardly I logged four times. Really I don't know when will be this netbanking login issue resolve.

        I am handling 3 accounts in different banks but I never faced Netbanking login issues and have self satisfaction to process online transactions freely, why not with Axis bank?
        Dec 4, 2018
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 02, 2018
        Axis Bank Customer Care's response
        Hi, we are here to help! Please DM us your contact number and we will get back shortly. Regards, Team Axis Bank.
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          V
          Vaishnavivi
          from Mumbai, Maharashtra
          Nov 2, 2018
          Resolved
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          Resolved

          Address: Coimbatore, Tamil Nadu, 641020

          I have addressed the email to circlenodalofficer. [protected]@axisbank.com bring to their attention that inspite of paying the one time settlement amount of rs 20000/-offered by axis bank officials on 14/08/2018 towards final closure of my credit card, the bank has failed to issue the settlement letter to me even after 2 months time from the date of payment towards final settlement.

          It is once again submitted before you that i have paid the said settlement amount only based on the promise and assurance from bank officials that a final settlement letter will be issued to me immediately on receipt of my payment.

          This one time settlement amount rs 20000/-is paid by me with the support of my friends and family member under great difficulty and financial crisis.

          Thus, the delay from the axis bank in issuing the one time settlement closure letter is causing me a great loss and hardship to me day by day.

          Hence, i once again request your good self to do the needful and instruct the concerned bank officials for the issuance of one time settlement letter to me at the earliest. Anticipating a positive and an early reply from bank.

          Thanks
          &
          Regards
          Miss. Vaishnavi s
          Dec 5, 2018
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 02, 2018
          Axis Bank Customer Care's response
          Hi, we are still looking into your concerns and will get back to you shortly. Regret the delay and thank you for your patience and co-operation. Regards, Team Axis Bank.
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            N
            neetu110062
            from Delhi, Delhi
            Nov 2, 2018
            Resolved
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            Resolved

            Address: 110062

            Dear mam,
            I had receive a call mr. Saurav regarding my credit card statement payment. And he was say my full and final amount is 99086 rs. And he sent me a statement on my mail[protected]. And i pay my all amount[protected].

            But now i received again a statement for payment. Why i pay more money after my full and final payment. Kindly solve this query and reversal my amount or wave it.
            I had call many time axis bank customer care but they are not receiving and accepting my wave request.

            Attachment for your reference

            Kindly do need full and priority.
            Dec 5, 2018
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 02, 2018
            Axis Bank Customer Care's response
            Hi, we are still looking into your concerns and will get back to you shortly. Regret the delay and thank you for your patience and co-operation. Regards, Team Axis Bank.
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              R
              rajeshpareek
              from Bhindar, Rajasthan
              Nov 2, 2018
              Resolved
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              Resolved

              Address: Jodhpur, Rajasthan, 342001
              Website: www.axisbank.com

              Axis bank i am too much disappointed with your executive and your team leader mr. Sanjay yadav of car loan department from jodhpur i m trying to apply car loan from this bank as i have already a car loan (Paying installment regularly), a saving cum salary account, a credit card, some fd and also i have a pre approved car loan from your system so i got a call on 29th oct from your executive mr. Rajendra singh from jodhpur same i request him on 30th oct to collect documents to process the car loan but he told me that his father in law is passed away so he could not collect documents then i called him on 31st but he told me that he cannot come so you can ask any other executives for loan then i have visited maruti showroom and i saw your executive rajendra singh was there its mean he was lying so i decide to apply loan from another bank but as i mentioned i have fully trust on axis bank so i have visited to your bank & where i got a mobile number of another executive and after the discussion he told me that his team leader refused to collect documents because earlier i had contacted any other executive of axis bank
              What the mean how can your team leader behave like this, has the bank taught them this
              After the worst experience ever i have decided to apply car loan from another bank also i'll move my all account permanently to another bank for services
              Dec 5, 2018
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Nov 02, 2018
              Updated by rajeshpareek
              After the chat discussion of your care officer Mr. Avinash I told him that I have a pre approved car loan lead ID[protected] then he assure me that soon bank executive will contact you to collect document as I request him that please ask him to act fast as I have to purchase car on the special festival of Deepawali but till time no action further

              Verified Support
              Nov 02, 2018
              Axis Bank Customer Care's response
              Hi, as per our telephonic conversation today, we are looking into your concerns and shall get back to you within 24 hours. Sorry for the trouble. Regards, Team Axis Bank.
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                N
                Nihuu
                from Indore, Madhya Pradesh
                Nov 2, 2018
                Resolved
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                Resolved

                I have applied for a credit card with axis bank, the executive came to my place has mentioned my email id and mobile no, wrong in my credit card. So, when the first bill generated i wasn't aware of my bill.. I wasn't aware about the amount which i have to pay. I have tried contacting the branch also but couldn't got any response then i tried taking chennai team to update my email id and mobile no and after frequent follow ups, i have successfully changed that but when i tried to pay my bill, the bill amount was exceeded and it got piled up just because of so many penalties for delay payment which i haven't delayed intentionally, because of the fault of customer care executives of axis bank, i am forced to pay hefty amount of my hard earned money... Since july this issue is pending but i have not got any satisfactory solution.
                Dec 3, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Nov 02, 2018
                Updated by Nihuu
                They have deducted 18000 rs from my account..
                Verified Support
                Nov 02, 2018
                Axis Bank Customer Care's response
                Hi, sorry for the inconvenience. Please provide us with your registered contact details through a DM. We will get back at the earliest. Regards, Team Axis Bank.
                Nov 02, 2018
                Updated by Nihuu
                You can get in touch with me on [protected]
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                  S
                  Srinivas Choudary
                  from Madanapalle, Andhra Pradesh
                  Nov 2, 2018
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                  Hi

                  Recently i have applied a personal loan in axis bank and it got apporved after tht i have signed agreement and submitted 6 cheque’s

                  Later receievd a msg tht amount got credited, but i didn’t received any amount in my saving account.

                  Axis bank customer care number is not connecting

                  Congratulations! Your personal loan has been disbursed on 01-11-18 with loan a/c no. Ppr[protected] for rs.100000/- at 12.49% p. A. For 12 months. Your first emi of rs.8908 will be due on 10-11-18.

                  I don’t know where they credited amount
                  Axis Bank customer support has been notified about the posted complaint.
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                    K
                    Keloth Rahul
                    Nov 2, 2018
                    Resolved
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                    Resolved

                    Address: 600118

                    Hello sir,

                    I (Rahul keloth) having account in axis bank, j. P. Nagar branch, bangalore, karnataka.
                    I have made imps transaction today (2 november 2018) for the amount 11500 rs from my axis account to tamilnad mercantile bank limited, tondiarpet branch, tamil nadu.

                    The amount got debited from my account but the beneficiary account is not credited.

                    I have checked in transaction status. It is showing status as suspect
                    We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.

                    Details are below:
                    My axis bank account no: [protected]
                    Imps ref id.[protected]

                    Hoping a speedy response from you

                    Regards
                    Rahul
                    Dec 5, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 03, 2018
                    Axis Bank Customer Care's response
                    Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://bit.ly/2NEsbSe Regards, Team Axis Bank.
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                      M
                      Mudasir Sarwar
                      from Srinagar, Jammu and Kashmir
                      Nov 1, 2018
                      Resolved
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                      Resolved

                      Address: Pauri Garhwal, Uttarakhand, 190003

                      Sir I have recieved a lot of calls from your customer care about car loan and they offered me 9.5% rate of interest.after that I applied my concerned axis branch brank for my car loan and their executive assured me that they will give me 9.5 rate of interest.and I accordingly fullfill All my formalities which I have been told by concern bank.but it is very much disgusting that at the time of disburse ment of my loan amount I have been told that your rate of interest is 11.15.%.even though I was your priority account holder from last one year but still I have been cheated by the concerned bank executives.i am now totally disappointed with the services of axis bank and the fraud played with me.
                      So I am writing here a complaint against the said branch executives and action may be take and according ly my greviance may be redressed as soon as possible.the details of concerned branch and other things are mentioned below.
                      GROUND & FIRST FLOOR, SARA PLAZA, 1-INDIRA GANDHI ROAD EXHIBITION CROSSING, SRINAGAR, JAMMU & KASHMIR 190002
                      Customer id[protected]
                      Agreement no. AUR[protected]
                      Mudasir Sarwar lone.
                      Nov 17, 2018
                      Complaint marked as Resolved 
                      Nothing has been redressed till now.
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 03, 2018
                      Axis Bank Customer Care's response
                      Hi, we are looking into your query and will get back to you within 48 working hours. Regards, Team Axis Bank.
                      Verified Support
                      Nov 03, 2018
                      Axis Bank Customer Care's response
                      Hi, we wish to inform you that the team has spoken to you and have addressed your query. Regards, Team Axis Bank
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                        B
                        Bindusara T S
                        from Chennai, Tamil Nadu
                        Nov 1, 2018
                        Resolved
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                        Resolved

                        Address: Hyderabad, Andhra Pradesh, 501301

                        The bank has deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.
                        I paid the 48675 bill on 1/11/2018, 2.19pm
                        Later 5068 amount was debited because of late payment on 1/11/2018, 4:04pm

                        Dear customer, payment received for amount of rs 48675.68 for creditcard number xxxx7929 on 01-nov-18

                        Hello! Your a/c no. 135895 has been debited by rs. 5068 on 01nov18. The a/c balance is rs. 2419.26. Info: brn-card payment. Call [protected] (If in india) if you have not done this transaction.
                        Dec 2, 2018
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 01, 2018
                        Axis Bank Customer Care's response
                        Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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                          A
                          ALI BAIG
                          from Manuguru, Telangana
                          Nov 1, 2018
                          Resolved
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                          Resolved

                          Address: East Godavari, Andhra Pradesh, 533005

                          Hi.. I am ali.. I have recently took axis buzz credit card. As per your executive if i use this card for online purchase definately i will get 10% discount.. I got it for first 3 to 4 transactions after that i am getting only 400/-. Your another executive cleared me this. So your first executive cheated me.. Your second excutive realised me of this cheating.. So please deactivate this credit card. My mobile number is [protected]
                          Dec 3, 2018
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 01, 2018
                          Axis Bank Customer Care's response
                          Hi, we request you to visit the link. https://bit.ly/2dCmHIP. In case if you wish to close the card, please call our phone banking numbers for the same. Sorry for the trouble. Regards, Team Axis Bank.
                          Verified Support
                          Nov 02, 2018
                          Axis Bank Customer Care's response
                          Hi, we are working on your concern and will get back to you within 48 working hours. Sorry for the trouble. Regards, Team Axis Bank.
                          Verified Support
                          Nov 02, 2018
                          Axis Bank Customer Care's response
                          Hi, we request you to contact our Phone Banking numbers [protected] / [protected] to enable us to assist you with your request. Sorry for the trouble. Regards, Team Axis Bank
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                            Patel1234567890
                            from Ahmedabad, Gujarat
                            Nov 1, 2018
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                            Address: 380026

                            Revers amount into my Account, wrongly credited beneficial Rs.1000. He is stop his service .So please refund my Rs.1000

                            Revers amount into my Account, wrongly credited beneficial Rs.1000. He is stop his service .So please refund my Rs.1000

                            Revers amount into my Account, wrongly credited beneficial Rs.1000. He is stop his service .So please refund my Rs.1000
                            Axis Bank customer support has been notified about the posted complaint.
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                              Z
                              Zala Vinubhai Gemsinh
                              from Vadnagar, Gujarat
                              Nov 1, 2018
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                              Address: 383330
                              Website: www.axisbank.com

                              I apply for loan my cibil report show wrong bank account information AXISBANK-[protected] This account not belong to me
                              My Name ZALA VINUBHAI GEMSINH D.O.B. 31/05/1971
                              MY cibil dispute id CDS[protected] EMAIL [protected]@gmail.com PAN-ABAPZ3434C MO.[protected]
                              Please inform to cibil and remove the wrong account information
                              I Send my dispute information to CIBIL But there is no respond from axisbank to cibil
                              Axis Bank customer support has been notified about the posted complaint.
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                                S
                                sathya balaji NEXTmurali
                                from Sivakasi, Tamil Nadu
                                Nov 1, 2018
                                Resolved
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                                Resolved

                                Address: 624211

                                I applied agri loan on 22oct. Logged in on same date.
                                23rd i received phone verification. 24th i got field inspection.
                                25th i suddenly received a letter that loan rejected and decided by 22nd itself.
                                But no executive is aware and everyone says they did not cancel my loan on 22nd.
                                When i asked for cibil report which is the reason for rejection. They give me an old report which has lesser score.
                                The manager has purposely cancelled. I have strong evidence that he coerced with icici manager to divert my loan for their target.
                                Im going to file case on the court legally.
                                I want to inform axis bank higher officials to look into it.
                                Dec 2, 2018
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 01, 2018
                                Axis Bank Customer Care's response
                                Hi, we are here to help! Please DM us your contact details. We will revert shortly. Regards, Team Axis Bank.
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                                  pk53630
                                  from Hyderabad, Telangana
                                  Oct 31, 2018
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra

                                  Hi,

                                  I inform many times to axis please close credit card, as i am not used not even single transaction still bill is generating every month.

                                  Send emails also to customer care screen shot also enclosed.

                                  Below are my details

                                  Card no - [protected]
                                  Name - praveen kumar khirasagaray
                                  Phone no - [protected]
                                  Email id - [protected]@yahoo.com

                                  Regards,
                                  Praveen
                                  Dec 1, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 31, 2018
                                  Axis Bank Customer Care's response
                                  Hi, we wish to inform you that for the closure of the credit card you need to contact our phone banking team. Please refer the link https://bit.ly/2uFp30S for information on the phone banking numbers. Regards, Team Axis Bank.
                                  Axis Bank — consolidated charges for A/c
                                  Axis Bank Customer Care's response, Oct 31, 2018
                                  Verified Support
                                  Hi, thanks for writing in. Here is a link that will give you more information on this topic -http://bit.ly/2N8cGCp Regards, Team Axis Bank.
                                  Customer of axis bank but I am receiving sms alerts of debit and credit transaction time to time. Kindly check it and www.axisbank.com/support my mobile no from your data base. My mobile no is [protected]. This is very irritating for me. Kindly do it very needful.
                                  -Dukhharan baranwal
                                  Bipin Bankawi's reply, Oct 20, 2018
                                  I am not acustomer of axis bank but I am receiving sms alerts of debit and credit transaction time to time. Kindly check it and deleted my mobile no from your data base. My mobile no is 9801696579. This is very irritating for me. Kindly do it very needful. Dukhharan baranwal
                                  Axis Bank Customer Care's response, Oct 31, 2018
                                  Verified Support
                                  Hi, sorry for the inconvenience. You can stop receiving promotional calls or messages at any time by registering on the National Do Not Call Registry (NDNC). Regards, Team Axis Bank.
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                                    manaskccsl
                                    from Bithur, Uttar Pradesh
                                    Oct 31, 2018
                                    Resolved
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                                    Resolved

                                    Address: Raebareli, Uttar Pradesh, 229001

                                    Sir
                                    My name is manas mishra my account no [protected]
                                    My account last have in transition 21/09/2018 my account freez to bank
                                    I have updated kyc aadher and pan.
                                    So my account is not open. I will be tired in your bank.
                                    Pile my account open i have very loss in my passion and recovery of my business.

                                    Regardless
                                    Manas mishra
                                    [protected]
                                    Dec 5, 2018
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 31, 2018
                                    Axis Bank Customer Care's response
                                    Hi, thank you for reaching out. Please DM us the branch location where you have submitted the KYC documents. We are here to assist! Regards, Team Axis Bank
                                    Hi, i m biren kumar jena, ex employee of axis bank was having employee id 112144 from bhubaneswar shastri nagar branch.left axis on 14.01.2018 .i want to withdraw my pf balance so would you please tell me how can withdraw my money by online.
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                                      Anvika bhardwaj
                                      from Lalgudi, Tamil Nadu
                                      Oct 31, 2018
                                      Resolved
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                                      Resolved

                                      Hello sir/ma'am,

                                      I had to get refund of rs. 245/- which is done by zomato on the 30th of october with rnn no.[protected], but is not reflected on my bank account. I would like to know the status of the refund. Hoping for a immediate action.

                                      Linked phone number -[protected]
                                      Email id-sv. [protected]@gmail.com
                                      Account no. - [protected]

                                      Thanks and regards,
                                      Anvika sv bharadwaj
                                      Dec 1, 2018
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 31, 2018
                                      Axis Bank Customer Care's response
                                      Hi, we request you to visit the below link to raise the dispute for the referred transaction https://bit.ly/2L2fC2d. Regards, Team Axis Bank
                                      My name is Pavan kumar as i opened savings account on 15th oct in Banshankari Bangalore branch its already 15 days but still they didn’t activated my account and they dint gave any passbook, Debit card, cheque book but the opening balance money has been deducted one week ago so worst service
                                      Axis Bank Customer Care's response, Oct 31, 2018
                                      Verified Support
                                      Hi, sorry for the inconvenience. Please provide us with your registered contact details through the inbox. We will get back at the earliest. Regards, Team Axis Bank.
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