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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
Complaints 13015
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Axis Bank reviews & complaints page 308

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M
Mounica2712
from Mumbai, Maharashtra
Nov 3, 2018
Resolved
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Resolved

Address: Hyderabad, Andhra Pradesh, 500081

I received a call from axis bank today. They told me this is for. Card protection.. With out my permission they took my 1899rs from my debit card.. And i call to axis bank they told me this is anathor service.. So we cant help u.

I just want to deactivate this service and refund the money.. Otherwise. I will also no more as axis bank customer.. Thanks..
Dec 8, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2018
Axis Bank Customer Care's response
Hi, we are here to help ! Please DM us your registered contact details. We will revert shortly. Regards, Team Axis Bank.
Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team
Dear Maunica,

We regret the inconvenience caused. Request you to share your membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that we can assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.
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    simmi aggarwal
    from Chandigarh, Chandigarh
    Nov 3, 2018
    Resolved
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    Resolved

    Address: Chandigarh, Punjab

    There is a complaint in reference to home loan a/c n. Phr[protected] in the name of vineet aggarwal that the said loan of rs. 4 cr. Was taken and availed on 24.09.2018 vide dd n. 901421 dated 24.09.2018 for rs. 4 cr. Which was handed over to the seller/ buyer by your legal representative on 24.09.2018 duly acknowledged and received by us.
    Now my submission is that when we have availed the loan on 24.09.2018 there is no question of emi due on 10.10.2018. Only pre emi is applicable and the full emi is only applicable on 10.11.2018.
    Your bank staff/ call center employees are harasing 10 times a day citing undue pressure to deposit full emi before date.
    I request you to kindly look into the matter at the earliest to resolve the same otherwise we may take the legal opinion and the cost of harassment made by axis bank management by calling us unnecessarily and citing undue pressure for depositing full emi before due date. I once again request you to look into the matter personally and do the needful.
    Mr. Vineet aggarwal
    M - [protected]
    Dec 17, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 05, 2018
    Axis Bank Customer Care's response
    Hi, we are looking into your concern and shall get back to you within 48 hours. Sorry for the trouble. Regards, Team Axis Bank
    Verified Support
    Nov 14, 2018
    Axis Bank Customer Care's response
    Hi, we acknowledge the details shared by you. Please be assured our official from concern loan Center shall get back to you shortly. Sorry for the trouble. Regards, Team Axis Bank.
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      B
      B.n.m.kumar
      from Kurinjippadi, Tamil Nadu
      Nov 2, 2018
      Resolved
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      Resolved

      Address: 601101

      Dear sir,
      I jagadeesh kumar. I'm used boi debit card in axis atm on 02/11/18 around 6pm at arani, tamilnadu. I'm enterd rs 9500. That time atm shown "sorry for the inconvenience" massage on display. But amount deducted from my boi account and also receive a massage. But i'm not received any amount from the atm
      . Please help me to get back my money.
      Dec 5, 2018
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 03, 2018
      Axis Bank Customer Care's response
      Hi, sorry for the trouble faced. We request you to kindly lodge a complaint with account holding Bank. Regards, Team Axis Bank.
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        S
        snpatel61
        Nov 2, 2018
        Resolved
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        Resolved

        refund for max-life insurance policy surrender

        Address: 380060

        Complaint against: axis bank. Main branch, trishul, law garden, ahmedabad & max-life insurance

        Name: suresh n. Patel a/c no.[protected]xx5562

        Dear sir / madam,

        I have lodged my request for cancellation of max-life insurance policy number 60422368 and all requested / mandatory forms has been submitted to axis bank main branch in attention of my relationship manager mr. Bhavin patel on 9th october...
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        rakeshpram
        from Bengaluru, Karnataka
        Nov 2, 2018
        Resolved
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        Resolved

        Address: Bangalore, Karnataka

        Dear respective authority,
        I need my one assist service to be deactivated and request to refund the deducted money of 1899 rs.
        I'm raising this compliant seeing the bad reviews on services and deducting the money without my or bank authentication.

        Oneassist! Relationship no. Is 5548450
        Name: rakesh p
        Since no written information being provided by bank. I dont trust this service.

        Kindly consider my compaints and resolve the same.
        Dec 5, 2018
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 02, 2018
        Axis Bank Customer Care's response
        Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
        Dear Rakesh,

        Greetings from OneAssist...!

        We deeply regret for the inconvenience caused to you.

        As per your request, we have cancelled your plan vide service request No. 3697434.

        The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

        Regards,

        Deepali

        Team OneAssist
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          K
          komalrao
          from Mumbai, Maharashtra
          Nov 2, 2018
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          Address: Mumbai City, Maharashtra

          Dear sir/madam,

          This is mr rao, working in a manufacturing company in mumbai. All my office colleagues and official transactions of my company are using axis bank since long.

          It’s very good that, axis bank offered credit cards and i had been using axis bank credit card since long. It’s very bad to inform that, i got call on 29th october 2018 from one of the credit card service executive barring the contact numbers [protected]; [protected]. She spoke unprofessional and very bad words towards me without any discussion.

          I didn’t expected such type to unprofessional service from axis bank. It’s very disappointing and i am closing all type of my axis bank accounts.
          Axis Bank customer support has been notified about the posted complaint.
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            G
            Gireeshmushineni
            from Gurgaon, Haryana
            Nov 2, 2018
            Resolved
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            Resolved

            Address: Hyderabad, Telangana

            1 month back I have opened an account in Axis bank, Whenever I tried to login to my account, I am getting an error message like " LOGIN ERROR, TRY AFTER SOME TIME". During this one month period I have tried to login on daily not only in one system and even mobile App also. with in this period I can strongly say, hardly I logged four times. Really I don't know when will be this netbanking login issue resolve.

            I am handling 3 accounts in different banks but I never faced Netbanking login issues and have self satisfaction to process online transactions freely, why not with Axis bank?
            Dec 4, 2018
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 02, 2018
            Axis Bank Customer Care's response
            Hi, we are here to help! Please DM us your contact number and we will get back shortly. Regards, Team Axis Bank.
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              V
              Vaishnavivi
              from Mumbai, Maharashtra
              Nov 2, 2018
              Resolved
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              Resolved

              Address: Coimbatore, Tamil Nadu, 641020

              I have addressed the email to circlenodalofficer. [protected]@axisbank.com bring to their attention that inspite of paying the one time settlement amount of rs 20000/-offered by axis bank officials on 14/08/2018 towards final closure of my credit card, the bank has failed to issue the settlement letter to me even after 2 months time from the date of payment towards final settlement.

              It is once again submitted before you that i have paid the said settlement amount only based on the promise and assurance from bank officials that a final settlement letter will be issued to me immediately on receipt of my payment.

              This one time settlement amount rs 20000/-is paid by me with the support of my friends and family member under great difficulty and financial crisis.

              Thus, the delay from the axis bank in issuing the one time settlement closure letter is causing me a great loss and hardship to me day by day.

              Hence, i once again request your good self to do the needful and instruct the concerned bank officials for the issuance of one time settlement letter to me at the earliest. Anticipating a positive and an early reply from bank.

              Thanks
              &
              Regards
              Miss. Vaishnavi s
              Dec 5, 2018
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 02, 2018
              Axis Bank Customer Care's response
              Hi, we are still looking into your concerns and will get back to you shortly. Regret the delay and thank you for your patience and co-operation. Regards, Team Axis Bank.
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                N
                neetu110062
                from Delhi, Delhi
                Nov 2, 2018
                Resolved
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                Resolved

                Address: 110062

                Dear mam,
                I had receive a call mr. Saurav regarding my credit card statement payment. And he was say my full and final amount is 99086 rs. And he sent me a statement on my mail[protected]. And i pay my all amount[protected].

                But now i received again a statement for payment. Why i pay more money after my full and final payment. Kindly solve this query and reversal my amount or wave it.
                I had call many time axis bank customer care but they are not receiving and accepting my wave request.

                Attachment for your reference

                Kindly do need full and priority.
                Dec 5, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 02, 2018
                Axis Bank Customer Care's response
                Hi, we are still looking into your concerns and will get back to you shortly. Regret the delay and thank you for your patience and co-operation. Regards, Team Axis Bank.
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                  R
                  rajeshpareek
                  from Bhindar, Rajasthan
                  Nov 2, 2018
                  Resolved
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                  Resolved

                  Address: Jodhpur, Rajasthan, 342001
                  Website: www.axisbank.com

                  Axis bank i am too much disappointed with your executive and your team leader mr. Sanjay yadav of car loan department from jodhpur i m trying to apply car loan from this bank as i have already a car loan (Paying installment regularly), a saving cum salary account, a credit card, some fd and also i have a pre approved car loan from your system so i got a call on 29th oct from your executive mr. Rajendra singh from jodhpur same i request him on 30th oct to collect documents to process the car loan but he told me that his father in law is passed away so he could not collect documents then i called him on 31st but he told me that he cannot come so you can ask any other executives for loan then i have visited maruti showroom and i saw your executive rajendra singh was there its mean he was lying so i decide to apply loan from another bank but as i mentioned i have fully trust on axis bank so i have visited to your bank & where i got a mobile number of another executive and after the discussion he told me that his team leader refused to collect documents because earlier i had contacted any other executive of axis bank
                  What the mean how can your team leader behave like this, has the bank taught them this
                  After the worst experience ever i have decided to apply car loan from another bank also i'll move my all account permanently to another bank for services
                  Dec 5, 2018
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Nov 02, 2018
                  Updated by rajeshpareek
                  After the chat discussion of your care officer Mr. Avinash I told him that I have a pre approved car loan lead ID[protected] then he assure me that soon bank executive will contact you to collect document as I request him that please ask him to act fast as I have to purchase car on the special festival of Deepawali but till time no action further

                  Verified Support
                  Nov 02, 2018
                  Axis Bank Customer Care's response
                  Hi, as per our telephonic conversation today, we are looking into your concerns and shall get back to you within 24 hours. Sorry for the trouble. Regards, Team Axis Bank.
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                    N
                    Nihuu
                    from Indore, Madhya Pradesh
                    Nov 2, 2018
                    Resolved
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                    Resolved

                    I have applied for a credit card with axis bank, the executive came to my place has mentioned my email id and mobile no, wrong in my credit card. So, when the first bill generated i wasn't aware of my bill.. I wasn't aware about the amount which i have to pay. I have tried contacting the branch also but couldn't got any response then i tried taking chennai team to update my email id and mobile no and after frequent follow ups, i have successfully changed that but when i tried to pay my bill, the bill amount was exceeded and it got piled up just because of so many penalties for delay payment which i haven't delayed intentionally, because of the fault of customer care executives of axis bank, i am forced to pay hefty amount of my hard earned money... Since july this issue is pending but i have not got any satisfactory solution.
                    Dec 3, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Nov 02, 2018
                    Updated by Nihuu
                    They have deducted 18000 rs from my account..
                    Verified Support
                    Nov 02, 2018
                    Axis Bank Customer Care's response
                    Hi, sorry for the inconvenience. Please provide us with your registered contact details through a DM. We will get back at the earliest. Regards, Team Axis Bank.
                    Nov 02, 2018
                    Updated by Nihuu
                    You can get in touch with me on [protected]
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                      S
                      Srinivas Choudary
                      from Madanapalle, Andhra Pradesh
                      Nov 2, 2018
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                      Hi

                      Recently i have applied a personal loan in axis bank and it got apporved after tht i have signed agreement and submitted 6 cheque’s

                      Later receievd a msg tht amount got credited, but i didn’t received any amount in my saving account.

                      Axis bank customer care number is not connecting

                      Congratulations! Your personal loan has been disbursed on 01-11-18 with loan a/c no. Ppr[protected] for rs.100000/- at 12.49% p. A. For 12 months. Your first emi of rs.8908 will be due on 10-11-18.

                      I don’t know where they credited amount
                      Axis Bank customer support has been notified about the posted complaint.
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                        K
                        Keloth Rahul
                        Nov 2, 2018
                        Resolved
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                        Resolved

                        Address: 600118

                        Hello sir,

                        I (Rahul keloth) having account in axis bank, j. P. Nagar branch, bangalore, karnataka.
                        I have made imps transaction today (2 november 2018) for the amount 11500 rs from my axis account to tamilnad mercantile bank limited, tondiarpet branch, tamil nadu.

                        The amount got debited from my account but the beneficiary account is not credited.

                        I have checked in transaction status. It is showing status as suspect
                        We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.

                        Details are below:
                        My axis bank account no: [protected]
                        Imps ref id.[protected]

                        Hoping a speedy response from you

                        Regards
                        Rahul
                        Dec 5, 2018
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 03, 2018
                        Axis Bank Customer Care's response
                        Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://bit.ly/2NEsbSe Regards, Team Axis Bank.
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                          M
                          Mudasir Sarwar
                          from Srinagar, Jammu and Kashmir
                          Nov 1, 2018
                          Resolved
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                          Resolved

                          Address: Pauri Garhwal, Uttarakhand, 190003

                          Sir I have recieved a lot of calls from your customer care about car loan and they offered me 9.5% rate of interest.after that I applied my concerned axis branch brank for my car loan and their executive assured me that they will give me 9.5 rate of interest.and I accordingly fullfill All my formalities which I have been told by concern bank.but it is very much disgusting that at the time of disburse ment of my loan amount I have been told that your rate of interest is 11.15.%.even though I was your priority account holder from last one year but still I have been cheated by the concerned bank executives.i am now totally disappointed with the services of axis bank and the fraud played with me.
                          So I am writing here a complaint against the said branch executives and action may be take and according ly my greviance may be redressed as soon as possible.the details of concerned branch and other things are mentioned below.
                          GROUND & FIRST FLOOR, SARA PLAZA, 1-INDIRA GANDHI ROAD EXHIBITION CROSSING, SRINAGAR, JAMMU & KASHMIR 190002
                          Customer id[protected]
                          Agreement no. AUR[protected]
                          Mudasir Sarwar lone.
                          Nov 17, 2018
                          Complaint marked as Resolved 
                          Nothing has been redressed till now.
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 03, 2018
                          Axis Bank Customer Care's response
                          Hi, we are looking into your query and will get back to you within 48 working hours. Regards, Team Axis Bank.
                          Verified Support
                          Nov 03, 2018
                          Axis Bank Customer Care's response
                          Hi, we wish to inform you that the team has spoken to you and have addressed your query. Regards, Team Axis Bank
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                            Bindusara T S
                            from Chennai, Tamil Nadu
                            Nov 1, 2018
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 501301

                            The bank has deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.
                            I paid the 48675 bill on 1/11/2018, 2.19pm
                            Later 5068 amount was debited because of late payment on 1/11/2018, 4:04pm

                            Dear customer, payment received for amount of rs 48675.68 for creditcard number xxxx7929 on 01-nov-18

                            Hello! Your a/c no. 135895 has been debited by rs. 5068 on 01nov18. The a/c balance is rs. 2419.26. Info: brn-card payment. Call [protected] (If in india) if you have not done this transaction.
                            Dec 2, 2018
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 01, 2018
                            Axis Bank Customer Care's response
                            Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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                              ALI BAIG
                              from Manuguru, Telangana
                              Nov 1, 2018
                              Resolved
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                              Resolved

                              Address: East Godavari, Andhra Pradesh, 533005

                              Hi.. I am ali.. I have recently took axis buzz credit card. As per your executive if i use this card for online purchase definately i will get 10% discount.. I got it for first 3 to 4 transactions after that i am getting only 400/-. Your another executive cleared me this. So your first executive cheated me.. Your second excutive realised me of this cheating.. So please deactivate this credit card. My mobile number is [protected]
                              Dec 3, 2018
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 01, 2018
                              Axis Bank Customer Care's response
                              Hi, we request you to visit the link. https://bit.ly/2dCmHIP. In case if you wish to close the card, please call our phone banking numbers for the same. Sorry for the trouble. Regards, Team Axis Bank.
                              Verified Support
                              Nov 02, 2018
                              Axis Bank Customer Care's response
                              Hi, we are working on your concern and will get back to you within 48 working hours. Sorry for the trouble. Regards, Team Axis Bank.
                              Verified Support
                              Nov 02, 2018
                              Axis Bank Customer Care's response
                              Hi, we request you to contact our Phone Banking numbers [protected] / [protected] to enable us to assist you with your request. Sorry for the trouble. Regards, Team Axis Bank
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                                Patel1234567890
                                from Ahmedabad, Gujarat
                                Nov 1, 2018
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                                Address: 380026

                                Revers amount into my Account, wrongly credited beneficial Rs.1000. He is stop his service .So please refund my Rs.1000

                                Revers amount into my Account, wrongly credited beneficial Rs.1000. He is stop his service .So please refund my Rs.1000

                                Revers amount into my Account, wrongly credited beneficial Rs.1000. He is stop his service .So please refund my Rs.1000
                                Axis Bank customer support has been notified about the posted complaint.
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                                  Z
                                  Zala Vinubhai Gemsinh
                                  from Vadnagar, Gujarat
                                  Nov 1, 2018
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                                  Address: 383330
                                  Website: www.axisbank.com

                                  I apply for loan my cibil report show wrong bank account information AXISBANK-[protected] This account not belong to me
                                  My Name ZALA VINUBHAI GEMSINH D.O.B. 31/05/1971
                                  MY cibil dispute id CDS[protected] EMAIL [protected]@gmail.com PAN-ABAPZ3434C MO.[protected]
                                  Please inform to cibil and remove the wrong account information
                                  I Send my dispute information to CIBIL But there is no respond from axisbank to cibil
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    sathya balaji NEXTmurali
                                    from Sivakasi, Tamil Nadu
                                    Nov 1, 2018
                                    Resolved
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                                    Resolved

                                    Address: 624211

                                    I applied agri loan on 22oct. Logged in on same date.
                                    23rd i received phone verification. 24th i got field inspection.
                                    25th i suddenly received a letter that loan rejected and decided by 22nd itself.
                                    But no executive is aware and everyone says they did not cancel my loan on 22nd.
                                    When i asked for cibil report which is the reason for rejection. They give me an old report which has lesser score.
                                    The manager has purposely cancelled. I have strong evidence that he coerced with icici manager to divert my loan for their target.
                                    Im going to file case on the court legally.
                                    I want to inform axis bank higher officials to look into it.
                                    Dec 2, 2018
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 01, 2018
                                    Axis Bank Customer Care's response
                                    Hi, we are here to help! Please DM us your contact details. We will revert shortly. Regards, Team Axis Bank.
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                                      pk53630
                                      from Hyderabad, Telangana
                                      Oct 31, 2018
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra

                                      Hi,

                                      I inform many times to axis please close credit card, as i am not used not even single transaction still bill is generating every month.

                                      Send emails also to customer care screen shot also enclosed.

                                      Below are my details

                                      Card no - [protected]
                                      Name - praveen kumar khirasagaray
                                      Phone no - [protected]
                                      Email id - [protected]@yahoo.com

                                      Regards,
                                      Praveen
                                      Dec 1, 2018
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 31, 2018
                                      Axis Bank Customer Care's response
                                      Hi, we wish to inform you that for the closure of the credit card you need to contact our phone banking team. Please refer the link https://bit.ly/2uFp30S for information on the phone banking numbers. Regards, Team Axis Bank.
                                      Axis Bank — consolidated charges for A/c
                                      Axis Bank Customer Care's response, Oct 31, 2018
                                      Verified Support
                                      Hi, thanks for writing in. Here is a link that will give you more information on this topic -http://bit.ly/2N8cGCp Regards, Team Axis Bank.
                                      Customer of axis bank but I am receiving sms alerts of debit and credit transaction time to time. Kindly check it and www.axisbank.com/support my mobile no from your data base. My mobile no is [protected]. This is very irritating for me. Kindly do it very needful.
                                      -Dukhharan baranwal
                                      Bipin Bankawi's reply, Oct 20, 2018
                                      I am not acustomer of axis bank but I am receiving sms alerts of debit and credit transaction time to time. Kindly check it and deleted my mobile no from your data base. My mobile no is 9801696579. This is very irritating for me. Kindly do it very needful. Dukhharan baranwal
                                      Axis Bank Customer Care's response, Oct 31, 2018
                                      Verified Support
                                      Hi, sorry for the inconvenience. You can stop receiving promotional calls or messages at any time by registering on the National Do Not Call Registry (NDNC). Regards, Team Axis Bank.
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