Axis Bank Complaints & Reviews

I paid for a online fastag with axis bank on 18th november, 2019.

There is no response for the number of emails i have sent them, nor i am able to get connected to their phone line which has been prominently given, saying in case of any issue please call them on[protected]. It will get connected, but no one will respond and is on wait.

Pathetic service from axis.

Hope they improve and cater to the customer needs.

I tried calling the customer care number about this but there's no response. Rs 20498 is debited from my account without any prior notice. They just completely swept my account now it has zero balance. I don't know who to contact about this. I saw many people complaining about the same issue some of them have received a reply but it isn't resolved yet. I hope i get my money back. I'm so frustrated right now. I'm not receiving any response from you. This is my third time submitting a complaint it has been 3 weeks i still haven't received my money back no message from bank either

Dear axis,

I have received following messages today, that say:

Message 1:

"dear customer, mandates reference no: utib[protected] issued to icici bank limitd with value 14040 and frequency adhoc is accepted for the account number ending with xxxxxxxxxxx2675.in case of any issues please get in touch with your branch."

Message 2:

"your a/c 772675 is debited by rs. 118 on 28nov19. Avbl bal: rs. Xxxxx. Xx. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] for dispute"

I don't think i have issued any such mandate.
Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

Best regards,
Kaustubh

I had been issued a credit card of miles & more bearing number 5593xxxx xxxx 7430. I had not asked the card and accordingly i contacted my axis bank branch. I requested for cancelling the same one month's before. Even after the regular dialogue and assurance, i received the bill against that card.
Now why should be harassed by your credit card department and why the said card was not stopped/ cancelled? Is it not harassment of a senior citizen for your mistake? Who are the responsible persons for such unnecessary harassment?

Hi,

Last day i got a call from one of the axis bank executive, in that call they are explained some of the plan named one assist or something like that. After that call my account got debited rs. 1899. Actually i don't want this service. I contacted many of the axis bank customer care numbers. But not got a proper response for the same. I want to deactivate this service. Please do the needful and let me know....

Money of 588 rupees have been debited from my bank account stating ecom pur/google* and i even dont know anything about and why the money have been debited... Could you please look into the issue and let me know why the amount have been debited...
If it is debited by any mistake can i know when i would get my refund...
For what the money have been debited

Dear All,
This is to inform u that i m ex- employee of axis bank ltd and i had a personal loan due to s9me reason i left the bank and after that i was jobless for 11 months and from three months i m doing the job and my backlog is high due to that i m unable to give the installments. The employee of the bank name Mr. Tanuj Sharma sitting in Noida sec 128 Axis House in loan department.
He is calling my family members and misbehaving with them. He is using foul language with my mother and brother and sister in law and he has given threat that he will go to my sister in laws school where she works and will create a scene there.
Please look into this matter and take the strict action against him or i will proceed with the legal action.

Sir he is harrasing me mentally which is effecting my health and my family.

Please do the needful and solve this matter.

Regards,
Harsh Agarwal
[protected]
Harsh.[protected]@gmail.com

Dear customer, your a/c 660301 is debited by rs. 118 on 27nov19. Avbl bal: rs. #.00. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] for dispute use your debit card, atleast once in 180 days on purchase transactions to keep your personal accidental insurance...

What is this why money is debited
Never see any bank debit money like this

Dear team,

I have received following message today, which says
Message 1 at 1:57pm -
Hello! Your a/c no. 515154 has been debited by rs. 118 on 27nov19. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.

I don't think i have issued any such mandate.
Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

Best regards,
Avadut k. Katkar.

When i bought my car last year, the dealer fixed Axis bank Fastag on my car.

It worked only ONCE for me. After that everytime i use it, it gets rejected. The toll people say I've no balance. But in the Axis bank account, it shows I've balance.

I tried calling the Axis Bank Fastag customer care. They NEVER PICKS THE CALL.

I contacted the dealer who put me into trouble by providing such a useless product. But they say I've to contact the customer care.

I've been trying to contact the customer care for last 6 months. Not even one time they picked.

I suggest everyone to avoid buying Axis Bank Fastag. It's daylight loot and cheating.

I'm going to file a complaint against the bank.

People, please stay away from Axis bank Fastag.

Thank you.
Praveen

This is in your reference that i have done a payment on 20 november 2019 for my driving licence of 1950 and as per my record that payment was a fraud as that payment was not related to driving licence because i have done the payment again which was only 200. Now i am requesting you please refund the amount of 1950 as soon as possible so that i should not create any trouble to your company.

I have credit card of axis bank. On 18/11/19 unauthorized international transaction done from my credit card of amount 16700.
I have not participate or authorized the above transaction. The card is in my possession all the times.
I submit the all documents to bank for resolution.
I raise the complaint to axis bank. My complaint no. Is 57015821.

I am a customer of axis bank. I have a complaint for demand draft issue, axis bank employe tell me your demand draft is right but in my demand draft name is wrong. On 1 dd name of two person so i compaint about of axis bank employee please solve my quiries.
My dd is not paasses in my acount so iwant to clear my dd fast. I request to if possible to solve so please fast....

I am not getting monthly e-statements from bank since july 2019.
When i write to axis customer care centre, they send me statement with an advise not to respond on that mail. I cannot communicate with anyone in complaint cell of axis to resolve my grievance. My issue has been persisting for almost 6 months. If this bad service from axis bank continues, i have no other choice except to close the bank accounts when i visit india. My customer id:[protected]

Hi,

This is Gopinath, my mobile: [protected]

My issues is I am able to check the account balance from atm with debit card but unable to with draw money. When I tried to withdraw money I got the following message: "Sorry, this card is not authorized for use at this point."

I tried many times even in other bank atm's, but same message.

Please do needful...

As i opened new account in axis bank on dated[protected] but without my acknowledgement they deducted rs. 354/- on dated[protected] i haven't any information about the same even didn't received any call form bank or bank employees. Requesting you please cancelled this and closed my account i didn't want to be continue where transparency is not available

I had mistakenly transferred money from my account to unknown person acc (Wanted to transfer it to my friends account but mistakenly transferred to unknown person). On the same day i called icici cc (Customer care) and they asked me to go to my home branch and complain about it. On the next day i have submitted application in home brach with all details. The assistant manager replied to me that he will send this request to the bank where the unknown person holds the account. On further query my bank says that there is no response from icici bank. It has been almost been five month but i have not received my money. Kindly help me.

My acc no: [protected]
My bank ifsc: utib0001901
My bank: axis bank

I was supposed to send it to boobalan a, acc no:[protected] of ifsc code: icic0000915 of icici bank. But typed the last two digits wrong (96 instead of 69).

Wrong acc no:[protected]
Bank: icici bank

Amount transferred: 13, 000/-

Transfer date: 18/06/2019

Dear team,
This is with regards to above mentioned account that has been reported
With a written-off status in the repayment history track record with
My credit bureau report.

Its not a credit accound, its a savings
Account but reported my credit report entry is axis bank other
[protected], written-off status,
So pls clear to my cibil standard....

My amount was debited from axis bank account, while i use facebook through mobile app. A pop-up message flashed as "facebook update version" i tap on it. Unfortunately, i recieved three transaction messages at "pur/facebkads/fb. Me". I does not linked any bank details to facebook, yet money has been debited. Kindly refund money as earlier as possible.

Harassment from axis bank credit card deptt

Sat 11/23/2019 1:33 pm
Customer. [protected]@axisbank.com

No response since march 2019, to wrongful billing from axis bank and their constant avoidance to address the complaint, inspite of complaining to the principal nodal officer of axis bank repeatedly.

I summarise below the complaint.

1. I purchased a air ticket from american airlines for my sister on 27 march 2019, which i cancelled immediately thereafter since i had wrongly purchased a non refundable ticket. American airlines immediately confirmed to me by e mail that they had "voided" this transaction and would not charge me anything for this transaction.
2. Thereafter i purchased a refundable ticket with the same particulars for which was charged to my credit card. My sister travelled on this ticket without any problems.
3. American airlines sends email voiding the transaction march 2019

4. Based on this, axis bank reverses the debit with a corresponding credit in my april credit card statement.
5. On the request of one of axis bank customer service executive, american airlines sends another e mail to me giving all details and reconfirming the voiding of the transaction. (See encl)
6. Suddenly, after six months, axis bank re-raise this debit in my sept statement!!! Plus interest thereon!!

7. Since this i have been corresponding continuously with axis bank customer service as well as pr nodal officer — but no relief. Instead only apologies and copy/paste replies of "having taken up with the relevant deptt."

I am a senior citizen and am feeling totally harassed and extorted with the response from axis bank.

Prashanta aditya sharma

Axis bank credit card no: xxxx xxxx xxxx xxxx