Axis Bank Complaints & Reviews

Dear Sir
we have been maintaining Current account in the name of sun shine stone crusher and Sujith Enterprises in the branch of Gudur, Nellore District. But, their service is not satisfactory since 2 months because your employee Mr.Pradeep, intentionally prevent our transactions with support of branch manager. Hence, If you are not respond on their behavior, we close our Current Accounts. We believe the Bank and higher officials that they can respond on our issues to continue our relationship with the bank.

Thanking you
A PAVAN KUMAR REDDY
PARTNER OF THE FIRMS

Hi.
I was using Axis bank credit card No.[protected]. On 7th February 2017 someone has misused by Rs.8303. When I received the statement I came to know the same and blocked the card and sent dispute form. But I received a letter stating that I had to block the card within 7days. And the dispute has rejected. Due to oversight the transaction was not come to my knowledge.

Hi Sir/Madam,

This is regarding to pathetic services from Axis bank and wrong commitment. I had saving account in Axis Bank for 3 years and closed it because there were lot of problems with this bank.

Now i had open my current account in this bank because my CA suggest me for the same. They promised me to open my account in 7 days and took more than 60 days open it and cut 560 for the cheque book and card issued but at the time of opening they told charges will apply in the end of the year.

in the meanwhile i applied in other bank and successfully open my current account. when i told them please close it immediately because now i dont need it. they refuse to close it and balance went in negative -36 now after two months it became -2100 so please resolve my problem. i want to close it as soon as possible.

Dear Sir,
My name is Rahul Bagde.I have debit & credit card of Axis Bank.My credit card no.is [protected].For paying my overdue payment through sms payment of credit card for Rs.5622/- I had call to your customer service on dated 07.04.17 at 6:30 PM and your officer gave me a wrong information that I can pay all 5622 in single day by 02 sms.My first sms payment of Rs.4900/- was succed but another sms of Rs.722/- was unsuccessful.If he told me the reality than I pay only min due payment.But due to his wrong information I m suffering because 07.04.17 was last date of payment and for remaining 722/- you will apply the interest at next bill.I had paid more than min due payment but only for 722/- Rs.I will pay the interest.This is bad practice of Axis Bank for recovery of payment.I m not satisfied with Axis Bank.Please take the necessary action on this matter.It is not a question of 200 Rs.but matter is the reputation of Axis Bank.

Regards
Rahul Bagde
Nagpur

I made transaction of INR 1259 on PayTM (under the order: [protected]) on 19 Mar '17 and cancelled the order on 20 Mar '17. Whereas after 7 days I raised complaint because amount was not credited to my axis bank account.

I received an email from PayTM stating "Amount INR 1259 (Wallet - INR 0.81 &Bank - INR 1258.19} has been refunded on 20/03/2017. Please note that Paytm initiates the refund to Paytm wallet and bank/ source card immediately. However, depending on your bank process, your bank takes 7-14 days to credit the amount in your account."

It has been approximately 20 Days but not even singe INR is credited to my bank account.
Could you please check the issue with transaction.

I want to apply for a loan so i booked appointment on 7/4/17 at 10 AM. They told before reaching you out we will inform you.I did not get any call between that appointed time and after i got a message and i called to that number then i understood the number is from axis bank representative, He told be ready with all the documents and he will come and collect the documents but he didn't came and when i called him back he told he will inform me in 30 minutes but no call back from him and if i called him back he is not receiving my call, Please do the need full

On 22nd march I requested the relationship manager, based in the AXIS bank Sector 16, NOIDA branch, to get my money of several laks transferred to another Banks account where I have several other facilities including doing Mutual fund online. At that point the relationship manager said two thing . First was asking me not to move the funds till 31March to help her get her targets completed for the years transactions and the financial year ending closing balance. Second she mentioned that she can help the online mutual fund facility activated in my account and I can manage online in the same process as I do in other banks...this information she had never provided me earlier though I had expressed my concern on not able to manage MFs online from my AXIS bank account.
Following the discussion I agreed to get my MF account activated for which the lady sent me some forms and requested other documents which I sent. Now this has been sometime and since then I have tried calling her sent SMS but never got any response.
All this time my money sitting in the saving account gaining nothing. ultimately I wrote to the branch head about this but the branch head dint bother to get back to me.
It seems AXIS bank gives a damn to the clients especially those who are not in the country. Possibly for AXIS bank several lacks is actually peanuts and that's what is reflected when you speak to the relationship manager who dosnt talk of anything less than 100crore in a fashion that almost everybody in India and definitely all the clients she handles, deal in the range not less than 100crore, making you realise how insignificant a person you are and its a great favour that she is doing to be your relationship manager.
Frankly I never had any comfortable relation with AXIS bank and so it is this time. But all the while its me who kept loosing and ultimately had to transfer the money to another bank.
Possibly AXIS bank takes people like me to be below the poverty line and is a waste of time for the bank's employees to work with such a vagabond...better they should leave

Why is india toll free number [protected] showing always busy. I have been trying several ways to contact the customer care of AXIS bank but in vain. Even the regional state wise numbers are not attended. How you are managing such a huge Bank in India without a operational Customer care number. Its a matter of shame. Close your SHOP asap if you are not even able to provide a safe and reliable customer support.

Dear Sir,
We have many times like 19+ times apply through website, phonecall, mobile app related personal loan, We recieve call from call center and verification call also recieved,
BUT executive not come or call from axis bank loan department executive, and if executive will not come at given time & address then not inform anything to me.
So why executive not anything reponse and inform me.
Why & What reason to not reponce from your dept?

Two time once on jan 13, 2017 rs. 199 got deducted from my account on transaction done on dec 25, 2016 info: pur /reliance trends /date 25-dec - 2016.

Again on march 29, rs. 451 got deducted from my account for tranacation info :pur/ezone\bb cut ba /date 24-dec -2016.

This seems like my amount can deduct at any time, am feeling very unsafe to continue with axis bank anymore. please refund rs. 650 to my account and ensure this wont happen again, or else soon i will change my bank.

Account name-S.R.Syed Kaja Niwas
Account number-[protected]
Credit card Number- xxxx xxxx xxxx7356

I would like to share my worst with your bank on unused credit card bill generation
I as a customer of Axis bank never applied or requested for credit card, but I was given a credit card after which I enquired your bank employee regarding this. I was clearly explianed that there would be no service charge or any other additional charge for the card until and unless the card being used. I never used the card from the day it was delivered to me. Inspite of it bill was generated and was sent to me. This shows the way how your bank is unethical to the customers. As I was not aware of this I did not notice the letter being sent to me. I would like you to inspect on this and cancel the bill that was generated for the card which is not in use. Hope proper action will be taken.
Here with I apply for my credit card cancellation.
Thanks
S.R.Syed Kaja Niwas
ERODE
Contact-[protected]

My account at axis bank ltd but i no t used this account previous 3 years due to my account balance deduct 4 times 499 and 499 and 499 Rs and my 1500 rs deducted in my account and now time my account balance is 798 rs negative and hey are not closed my account please provide about this information sir
My account no. Is=[protected]
Branch name = madan mahal jabalpur M.P.
name of account =vipul jain
My contact no. =[protected]
Please suggest to me

On 24th Dec 2016 thrice my Axis bedit card was swiped for the purchase of Petrol. All 3 times the transaction was unsuccessful. Hence the amount was paid in cash. After few minutes thrice my axis bank account was dibited for Rs.1595. After enquiry with Petrol pump owner, he told me to settle the matter with Axis Bank. After approaching the bank, they took my complaint in writing and the debited amount was refunded back to the accout within 15 days from the complaint day.
But agai on 30th of Jan 2017, Rs.1595 got debited from my account and till today neither the bank nor the petrol pump owner are bothered to payback the amount inspite of approaching them not less than 10 times. I dont know whom to contact now.

Hi,
I had raised below complaints for my credit card number [protected]
[protected]/03/2017 at 2:39 PM for Cancellation of EMI of 40000/-

[protected]/03/2017 at 6:34 PM for not cancelling the EMI based on above request and generating the bill and generating the interest on the amount. Raised a request for reversal of Interest charged even after paying off full amount before billing date

3) 24/03/2017 12:24 PM made a Follow up Call regarding the above request and informed the executive about my non availability over phone as I was travelling out of country and executive informed about sending the resolution over registered Email ID but didnt receive a single mail till today i.e., 06/04/2017

[protected]/03/2017 9:30 PM I did a follow up after I was back in the country but Mr. Gagan informed about closing the previous request and a new compliant was lodged by Mr. Gagan informing about the mistakes done from Axis Bank side where for the EMI cancellation request raised on 17th March, executive had taken a request on some other card number and hence a new request was raised.

5) 06/04/2017 3:40 PM made a follow up call and Mr. Megharaj picked up the call and told about the case still pending even after 5 working days (including Saturday 1st April which is not a bank Holiday) and hence he transferred the call to Mr.Gokul, a member of escalation team who informed that they want 5 more working days and without courtesy disconnected the call which was rude and unruly behavior.

Even after making me wait for 20 days in total for EMI cancellation, till today I have not got a positive resolution which is not acceptable and I am pained to inform you that your customer service guys especially Mr.Gokul, Escalation Team Member was rude and unruly.

In the past one month I have spoken to 5 of the customer care
executives and I have not got one satisfactory response from either of
them as I had enquired about my total credit card payment till date,
so as to close it.

One of the executives had called me after I put a mail to the concerned department explaining me in detail as to how the
process works and had assured me that I had to pay a sum...

Dear Axis bank,
i have not received money as vendor is saying they refunded to bank, Please find mail from vendor (Amazon ) .

also i need to address that i complained before a month .

NOT GETTING PROPER RESPONCE FORM BANK, THEY ARE ON DAILY BASIS DEMANDING NEW THINGS, EVEN AFTER SUBMISSION OF DISPUTE FORM .

+++++++++++++++++++++
​
[protected] Forwarded message[protected]
From: Amazon.in
Date: Tue, Mar 21, 2017 at 11:26 PM
Subject: Your Amazon.in Order Refund Reference Number
To: sneha.[protected]@indiamart.com, [protected]@indiamart.com

Hello,

This is to confirm that refund for amount 42450 has been successfully processed on 18-MAR-17 and the amount should reflect in your account by now.

The refund details are: Authorization code for sale transaction 011825
Refund Reference # 75260827077012364931663

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing Amazon.in

--

Through Axispay, I tried to remit Rs.7000/- in to my account No.[protected], on 3rd April 2017.Following two attempts failed and the amount was credited back in my PNB account.
a.[protected]
b.[protected]
In both these cases, I got immediate SMS informing me of the failure and reversal of debit in my PNB account.
In yet another attempt vide transaction[protected], there was no such advice regarding failure or reversal of debit.. When I received no acknowledgement from my account in HSBC for the amount remitted, I checked the transaction details in the App. today and found this transaction also as 'Failure'.
So far I have not got any advice of reversal of debit. My PNB account also does not show any credit (reversed debit) till now.
Please resolve the problem and arrange to complete the transaction OR reverse the Debit.

Hi,
My A/C no is : [protected].

Bank has deducted charges in in January 2017 for Fuel refill, the same charges has been deducted on 30th March 2017.

On January this is correct deduction but in March I haven't refill the fuel but charges deducted, also I got the message on my mobile too. but in Message also it says this deduction for January refill.

Message as Follows :

Hello! Your a/c no 47338106 has been debited by Rs 500 on[protected]. The a/c balance is Rs 10984.81. Info: PUR/PRACHI GASOLINE /DT.20-JAN-17

Once before few days from my account 260 rs where deducted i ingnored because i thaught it would be a late charge of something then again on 04/04/17 1500rs decuted from my account.. If this really happens again and again i complain this police show in media n tell all of my friends and staff member to switch to other account so that they will know there accounts are safe

I have an a/c in axis bank in servey park santoshpur, kolkata-700075
It is a current a/c..
last few months, a high amount charges cut from my a/c day to day..
today also charges 300/- cut from my a/c..and it showing a meaningless status...

if a back my money then its okk..otherwise i cn't contunue with your services..
I have to close my Account...
ph-[protected]