[Resolved] Axis Bank — saving account frozen without intimation and could not get proper reason to freeze account | |||
My saving account has been frozen by axis bank without giving intimation. After calling customer care for the same and could not got proper reason to freeze account. I have been told that it is been frozen because it is converted to normal account from salary account and need to re kyc at home branch only for it to unfreeze even though Nothing is changed as earlier (Address etc.). However i have been told 3 years back when i called customer care informing that i am changing my company and this account wont be my salary account further, it is been mentioned that my account would be automatically converted to normal saving account and i just need to maintain 10k min balance. Hence from that i have been maintaining the balance. My request to axis bank is that they should inform in advance to customer for such account freezing activity, so that any important Transaction should not get halted because of the same. Also request to allow me to submit kyc docs to any branch, if it really required, or should accept e aadhar/scanned copy though email for such cases and unfreeze my account asap. My account details are as Jayesh patil [protected] Was this information helpful? | |||
May 26, 2019 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Apr 23, 2019 Axis Bank Customer Care's response Hi, sorry for the trouble. We request you to dm us the branch details where the KYC application was submitted. Regards, Team Axis Bank.
Verified Support Apr 23, 2019 Axis Bank Customer Care's response Hi, please do not share your account details or any personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank. Verified Support Apr 23, 2019 Axis Bank Customer Care's response Hi, we request you to visit the nearest branch and our branch official shall assist you with your concern. Sorry for the trouble. Regards, Team Axis Bank.
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 7 Comments | |||
Comments
I have received a call from Axis Bank last week amd I just don't want the subscription and please cancel my subscription for my Axis Visa Card ending with 4907. It has been debited ammount of INR1899.
please cancel the subscription and refund the same into my account. My relationship no. is 6734277 I am waiting for your response.
please cancel the subscription and refund the same into my account. My relationship no. is 6734277 I am waiting for your response.
Axis Bank Customer Care's response, Apr 24, 2019
Verified Support
Hi, regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq . Regards, Team Axis Bank.
I have received following message yesterday
Hello! Your a/c no. Xxxx has been debited by rs. 118 on 15 mar19. The a/c balance is rs. Xxxx Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.
Please explain me about the above mentioned charges.
Hello! Your a/c no. Xxxx has been debited by rs. 118 on 15 mar19. The a/c balance is rs. Xxxx Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.
Please explain me about the above mentioned charges.
Axis Bank Customer Care's response, Apr 24, 2019
Verified Support
Hi, sorry for the inconvenience. Please provide us with your registered contact number through a DM and we will get back at the earliest. Regards, Team Axis Bank.
Hi Friend,
samething happend with me too.Rs 393 + 70 has also been decducted from my account
in Axis bank as cosolidated charge A/C and
servic tax. i always maintain the minimum ammount of the bank . i am scared that
how can they deduct money from my
account.
samething happend with me too.Rs 393 + 70 has also been decducted from my account
in Axis bank as cosolidated charge A/C and
servic tax. i always maintain the minimum ammount of the bank . i am scared that
how can they deduct money from my
account.
Axis Bank Customer Care's response, Apr 24, 2019
Verified Support
Hi, thanks for writing in. Here is a link that will give you more information on this topic -http://bit.ly/2N8cGCp Regards, Team Axis Bank.
Yesterday I got a SMS regarding 885rupe deducted from my account for consolidated DP charges, I want my money back.
Axis Bank Customer Care's response, Apr 24, 2019
Verified Support
Hi, thanks for writing in. Here is a link that will give you more information on this topic -http://bit.ly/2N8cGCp Regards, Team Axis Bank.
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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one transaction is ticket booked with waiting list and it is not confirmed so i did not get the refund for the same
Second one is failed at the payment gateway with Phone-pay and i contacted them, they asked me to contact the bank for the refund.
Bank Registered mobile number-[protected]