Jun 22, 2017
Updated by Kunwar Aman Singh Rathore COMPLAINT REGARDING DISGUSTING COMPANY POLICY / CUSTOMER SERVICE
1. My name is Aman Singh Rathore, serving at A Branch, Station Head Quarters, Jhansi (Army). My mobile no- [protected].
2. I purchased a Pulsar RS 200 bike for me on 16 Mar 2017 from Dhruv tara, Jhansi Uttar Pradesh, and a Pulsar NS 200 for my younger brother. Regn No of my RS 200 is UP 93 AX 4291.
3. It got serviced in same authorized service center timely. Screenshot of message from bajaj regarding service is attached as appendix 'A'. Also the silly way in which bikes are treated is known to everyone. One of the proof is the bolt not sitting properly and forcibly tightened thus giving a warm welcome to vibrations and unnecessary wear and tear of parts. Image of the same is attached as appendix 'B'.
https://drive.google.com/file/d/0BxsXur1OQWHPQ2MxNmxwUWFwVzQ/view?usp=sharing
https://drive.google.com/file/d/0BxsXur1OQWHPTkJTaDkya0JmVW8/view?usp=sharing
4. This complaint is regarding my Pulsar RS 200 in which I am facing oil leakage issue since the purchase which was minor but became major with time. After I got the 1st service done at authorized service center, the leakage became more noticeable for which I complained at the authorized service center (Dhruv Tara, Jhansi(Uttar Pradesh). Also the screenshot of reference number provided is attaches as appendix 'C'.
https://drive.google.com/file/d/0BxsXur1OQWHPbUM1RURTbmNVM2s/view?usp=sharing
5. The image showing leakage of oil is attached as appendix 'D'.
https://drive.google.com/file/d/0BxsXur1OQWHPNWNKbms5S2pVQWc/view?usp=sharing
6. They 1st said to ignore but then after forcing them to cure it as the bike was brand new and only 1700 kms used, they finally opened it and did some pasting near the gasket seal (I do not know the exact name of that part). After re-assembling the bike, it was discovered that the bike engine was spitting oil profusely. Then they decided to change the gasket seal. Also further screenshot of received SMS are attached as appendix 'E'
https://drive.google.com/file/d/0BxsXur1OQWHPNGp0LUhHMzFUSkE/view?usp=sharing
7. Issue arises when there was no gasket seal available in their service center and neither at any of the nearby Bajaj's service center(disgusting pre-order policy of Bajaj). They made me submit the bike for 2 days and then finally got the gasket changed. Even after the changement of part the oil is still leaking in huge volume and this is what I got in return of trusting an Indian brand.
8. It is too painful for me to get bike opened multiple times and still the issue not getting resolved. They are unable to cure the problem and every now and then saying to open the bike repeatedly. I have been provided with a defective bike which the authorized individuals are unable to repair. If this is the condition when it has only ran 1700 kms, what would it do in further usage?
9. I would request you to please consider the following points :-
(a) I cannot daily visit service centers as I am having a very sensitive task assigned and kind of duty where I do not even have time to poison myself than how could the service guys call me every next day wasting hours of mine and still having not clue what actually is wrong with the bike.
(b) If I request the online support, they never respond to me and take unknown reports from the service center and return the same to them regarding my complaint. I am totally discarded out of the circle.
(c) The call back they said they will arrange from the higher service team is still awaited.
(d) The trust I did by buying a premium Indian bike has left me of nowhere.
(e) Auto / Taxi are not allowed in restricted army premises and hence I have to commute on foot whenever these service guys keep my bike.
(f) The bike has now even started rattling ever since the fairing had been dis-assembled which is another pain in my head.
(g) Bajaj guys are marketing thier bikes using the name of forces (like that V-15) and this is what you are returning back to us? This is a kind of fraud that they are doing with customers once the bike is sold.
(h) After going through all this and trusting their representatives this is what I got in return after delivery claiming resolution of the issue :-
video after final delivery yesterday attached as appendix 'F'.
https://drive.google.com/file/d/0BxsXur1OQWHPc241ZVVTd1VUS0U/view?usp=sharing
10. I would not be able to submit the bike again to the same staff for welcoming more issues as they open it repeatedly.
11. Any further details regarding the issue or evidence required which I have missed / forgotten to mention from my end will be provided on requirement.
12. I am a born Indian and I preferred buying Indian.
Its merely waste of my time and you customer escalation path also very worst. I had no way to rather than getting my bike without any service and complaint also not resolved. Bajaj KLN VIllivakkam is one of the worst showroom i ever seen.
You customer service toll number and the email escalation [protected]@bajajauto.co.in also very worst.
I am unhappy and my bike got spoiled atlast. Here after i never ever to visit showroom for service .
Thank you for all your support.
Regards,
Kathir.