Bajaj Auto Complaints & Reviews

I purchased my motorcycle in the month of april-2010, from shakti bajaj the dealer of Bajaj in Deoria only, since the period i taken the delivery i'm complaining that there is a Problem with pickup and fuel cusumption (Discover) but the service center takes my number by saying that the part which is required is out of stock this time we will call you but no solution given.

I request please look into the matter and help.

Model name: Bajaj Discover 100CC Self start...
No: UP 52, Q:6570

with due regards,
Brijesh Kumar Singh

Hi,

Hope the subject matter is clearly suggesting what i am going through.

I had bought a Bajaj Pulsar 150 CC bike on 10th July 2009. Details are mentioned below for your reference. I have done three service from bajaj and my bike has run 9000 km. my bike digital meter is not working.and i have warranty of 2 years for change of meter.i visited ansh bajaj rohtak haryana for this.but they refused to change it by warranty and give reason that you did not have service from bajaj.but my bike has run only 9000km.

All 3 services have ben done at ansh bajaj rohtak service station Haryana.

Since last 17 days, i am following up for fixing up the issue. I have somehow managed this timeframe, but this is absolutely not tolerable.

The conversation that i had today with the concerned person in the branch is that i need to pay for the work that needs to be done.

I have a few questions on the entire episode of customer dissatisfaction:


1. What is the service that Bajaj is offering as your customer is banging his head here and there for last 17 days.

Just to sum up, i would like to inform you that this is the worst experience that i have ever faced in any new product. And in fact, this is not a small product !!! This is something for which every individual saves some penny or so that he can purchase it.

I definately would not not suggest any of my known to get into this mess. I would ask him to prefer some other company who can offer better services to the customer post Sale.

Just to inform you that i would have to go to the Consumer Court in case my issues are not resolved as this is a absolutely critical thing for me.

I am giving my vehicle for repair to the branch already mentioned above today.

Hope you will treat this as a feedback and get this issue resolved....

Bike detals are mentioned below for your reference:

Vehicle Number: HR123416
Date of Purchase: 10/07/2010
Mode of Purchase: Cash
Model: Pulsar 150- DTS I
Engine Number: DHGBSB 47666
Chassis Number: MD2DHDHZZSCB51171


Regds,
ALOK KUMAR
[protected]

I bought a bike on the 13th of May 2010
Chassis No MD2DHDJZZTCA45619
Engine no : DJGBTA71364
From Akash bajaj Hinjewadi Pune who is a Subsidary of Sai Service Fugewadi Pune.
I paid Rs 23000 in cash as down payment and accepted to pay the remaining amount in installments of Rs3686 for 1.5 yrs.
They installments are being paid regularly but i havent recieved any Contract copy. To my knowledge a borrower copy is given to the customer then why is this happening.

please take some action.

my name is Kartik nagarajan
phn no [protected]

Dear Sir/Madam,

This is Kiran owned a Motor Vehicle Bajaj Pulsar 150 cc DTSI at ABHINANDAN SHOW ROOM located at Tolichowki, Hyderabad, Andhra Pradesh on 06/01/11. The cost of the Vehicle is 71, 933, they have given me the manufacture defect vehicle. I identified the defect in the vehicle and visited the show room, they replaced the major problem item and returned the vehicle. At the time of purhcase of the vehicle they took Rs. 900 for vehicle registration and introduced an agent, who will take care of the registration process. Due to bad service and arogance of the agent i demanded the money back to me. But show room owner took Rs. 200 for registration documents and returned rest of Rs. 700 to me. After verifying the documents i found that the doceuments are free of cost. so, i donot know what to do please suggest what to do next.

Thanks

Regards kiran.

I had taken a laon from you through your Dealer situated at Alwaye (Dist. Ernakulam) Kerala naed RF Motors for purchaed of Bajaj Platina in Novermber, 2008 Delivery happened on 18.11.2008 andthe loanwas for 2 years with one EMI advance now it is laready passed 26 months still the loan is continuing. initially due to somproblem from your side the EFT not happened and i have paid cahs for the smae for which I obtained reciept from your agent. My loan No. L2WCOC0033659. My Vehicle No. is KL41B 5541. Please clarify the mater

(KUnnikrishnan) Mobile [protected]

Bajaj is unable to provide after sale service to the customer. I am not getting parts for my avenger byke. You ask for any parts and the authorised dealers will say no.
Now i understand why after making good byke the company is unable to catch Hero Honda.Hero Honda company simply believes in total solution for the customer. Where as the BajaAuto is driven by Motive of total money making solution for the company.
Dear company wake up of you will never have customer buying second byke from your company as well as good mouth advertisement of your poor after sale service will increase the chance of degrowth.

Sir ,I have puchased pulsar 180 on 31 mar 2009.I have already cleared 21 instalments as of now.03 instalments remained.But I want to clear all the 03 instalments now.I want to know how much amount I have to pay for the remaining 03 instalments so that I will get the NOC as soon as possible
BISHNU PRASAD SAMAL
BIKE NO-DD03E5326

Dear Sir
I purchased a bike from six month ago and now it's silencer is making a noice
I went near neelam bata road agency but they didn't change the silencer and
demanding the extra charges for the same.

If you may help pls contact at

Satish Kumar
+91-[protected]

email [protected]@gmail.com

Your early action in this regards will be highly appreciated.

Thanking you & assuring you our best co-operation always.

Thanks & Regards

Satish Kumar

DEAR SIR,
Subject : Loan proposal No. 72087 - Yr. 2004
With reference to the above subject please note that I have already squared off in full - total dues in case of Two Wheeler Loan Proposal No. - 72087 - Loan was taken in June 2004 & the same was repaid in full in January 2006 through your Thane Office at L.B.S. Road, opp. SAH. & SANGHI till date I have not received your Loan Clearance Certificate / NOC / NO DUES. please treat this matter urgent & dispatch my No Dues certificate at following address -
SUNIL D. KAPADIA
A / 402, SHIVRAJ C.H.S. LTD.,
NEAR PADMAVATI HALL, AGASHI ROAD,
VIRAR (W), P.C.401 303.

I have purchased a Bajaj Pulsar 135 LS from your authorized distributor (Priya Motors, Agartala) on 23rd of Jan,2010. But the vehicle is having numerous problems which are listed below. I have shown the vehicle to the authorized Bajaj service center but they are also unable to find any solution. So I request you to kindly advice me about the problems and substitute the possible faulty parts if needed.

1. The vehicle doesnot start in cold conditions. It has auto chock so starting should not be a problem as assured by Bajaj Representative. What happens is the vehicle starts and go to a high race condition and then switch off. I have to start it 9 - 10 times untill it becomes stable.

2. Gear shifting is very problematic. The gears are very hard.

3. Suspensions are worst.


After repetitive call to the customer care center and sending mails after mails to [protected]@bajajauto.co.in still there is no solution of the problems.

Sir/ Madm
I have purchased a Pulser 220 on January 2010 and the chain socket damaged with in 5000Klm and I complainted the fact to Bajaj Ltd, copy of mail as follows...


My name is Prasanth ,Iam working in Kerala Agriculture University College of Agriculture Vellayani and settled Thiruvananthapuram from January onwards . Iam using bajaj 2 wheeler more than 14 years , first I owned a 4S Champian then Pulser 150 then Pulsar180 and now using Pulsar 220 (Naked street fighter) (Engine Number of vehicle is GBSK 33065,and Registration Number is KL01 AX 2710)and Iam satisfied with Road grip and performance of the vehicle. In my office more than 50 Pulsar are using three person using Pulsar 220 the same colour of mine with my recommendation , and running smoothly with out any problem. But unfortunately my chain socket damaged even at 4000 klm. itself and now free services are over and I serviced one paid service last week at Neyyatinkara . I am well satisfied with the servicing of Mr. Rajesh automobile technician at Bajaj service station at Neyyatinkara ,now he says that it is better to replace the Chain socket .The exhaust sound of bike was changed. I think it is due to manufacturing defect of my bike. Being a Govt servant I use my bike only for to and fro journey to my office and house and I strongly says that it not due to my fault .

As a long time customer of Bajaj Bikes kindly note my suggestion for better performance and Production of Bajaj bikes in future. The load of decompression ratio of Bajaj Bikes(especially Pulsar) even if the vehicle is at 100kmph while accelerator releases the straining load comes to chain socket and chain more than any other bikes in India ,and I think the designing of socket is that to get quick acceleration which makes it fastest Indian bikes which the output power is uncomfortable on Indian Roads ,In my openian why cant design two or three kinds of sockets which suit for sports bike and other bikes separately and delivery on option .

We are all much trust with Bajaj Auto limited while considering safety and riding comfort , Please consider my problem genuinely and make necessary action in this regard and arrangement to replace the chain socket damaged not due to my fault.


..... after two days a Customer care officer contacted me and take a coaching class about chain socket says that it is due to customer's fault that periodical service with every 500 Klm was required for chain socket ( Cleaning and spraying of some chemical ) as the chain of Pulsar220 is new technology of Bajaj actually I dont know the same . The custemer was un aware of the new technology ,and they have not intimated for the same while at the time of delevery. I think to avoid free servicing every 500 Klm up to 7500 klm is the reason for hiding this matter.
I Serviced m bike at Autherisded service station Neyyatinkara But Now they says that The station was not trained for bikes greter than 180 cc which is un aware to the me. They wont give value of customers money and satisfaction. Any way in futureI will fear to purchase Bajaj bike from Trivandrum.

Bajaj Provides 30,000 klm guarantee for engine . But due to these reasons I think that they wont give guarantee for any customer and value for customers feedback and satisfaction.
Please consider my request and take necessary action in this regard for avoiding these kind cheating of customers in future

Thanking you
Yours Faithfully
Prasanth

Dear Sir,
This is V V Satyanarayana Barla, am purchased PLATINA 125 DTS-SI (GRY COLOUR) in jan2009 at Bhimavaram Bajaj Show room. i can pay some downpayment and remaining amount can pay monthy wise. Every month must be paid though ING VYSYA bank though Cheques.my loan amount Cleared in May 2010. but am not received Clearence Certificate. lot of time i informed and asked to bajaj show room but your mangaer will not giving good responce to me, and he say the company had not release ur certificate. am loosing my pations.i have monthy bank statements please give my vehicle loan clearance certificate as soon as possible.
Thanking You Sir
CHASIS NO.MC2DDJK22RWH55059

MY SELF BIMAL KUMAR MAITY.I HAVE WONNED A BAJAJ SPRIT SCOUTER FOR LAST 6 YEARS.NOW A DAYS I HAVE FACED A PROBLEM IN MY GEAR BOX.IT HAS BEEN NEUTRAL WHILE DRIVING.I HAVE GONE IN BANERJEE AUTO,DURGAPUR.BUT THEY HAVE TOLD US IT'S SPEAR PARTS ARE NOT AVAILABLE.I HAVE PACED A LOT OF PROBLEM FOR THIS KIND OF THINGS.PLZ LOOKED FORWARD THIS KIND OF THINGS & TRY TO SLOVE IT AS SOON AS POSSIBLE.

To The Concerned

I have taken a bajaj pulsar 220 on 29th Nov , 2010 from Sai Serice, Andheri , Mumbai at a price of Rs,86000 and one of my friend has taken the same bike just one week before my delivery date from Shreeram Motors, Ghatkopar another authorised dealer of bajaj Motorcycles at a price of Rs.84,500.In addition he has got the latest disk brakes and tryes with new technologies of grips which was not even offered to me by Sai Service nor they have spoken about it.

I believe that Baja is not worried about the pricing but only of its sales and I am sure they do not action the dealers against this. I have enough proof to sue Bajaj and Sai Service for this. Hence, I appreciate a quick action from your end and justice to me.

Regards
Zuber Mulla
[protected]

I had bought Pulsar220 F from Khivraj Motors,Bangalore on 19/07/2010 and my vehicle met with an accident on 05/12/2010 and went to Khivraj Motors for repair on 06/12/2010.My vehicle was inspected and the insurance company surverior came a gave a green signal on the same day.The next day i was informed that Khivraj Motors do not have cashless facility.I was shocked.Above this i was told that they do not accept even credit/debit cards for service payments(only cash).immedietly i lodged a complaint to the Bajaj tool free number and i have mailed them and till date i have not got any reply from Bajaj.SO PLEASE DO NOT BUY ANY BAJAJ PRODUCT AS THE COMPANY PEOPLE SUPPORT ONLY THE DEALER NOT THE CUSTOMER and DO NOT BUY ANY BAJAJ PRODUCT FROM KHIVRAJ MOTORS THEY ARE THE BIGGEST FRAUDS AND CHEATERS.While delivering the vehicle they do not intimate the customers that they do not have cashless facility.My vehicle was ready on 13/12/2010 but till date i have not received my vehicle.

KISHAN.M
PARTNER,
MANU BUILDERS AND DEVELOPERS
BANGALORE.
[protected] (O)
[protected] (R)

Dear Sir/Madam,

I had purchsed a Kawasaki Bajaj bike from Utakl Auto showroom, Cuttack which is financed by Ge Countrywide Con. Finance Service Ltd. Details given below:

Regn No. OR05-J-3900
Model : Kawasaki Bajaj
Reg Date: 2001
Name :Sanjay Mohapatra
Address : Chandini Chowk, Cuttack
[protected]@rediff.com
I have the issue of non recipient of NOC(No objection Certificate), however all the installment are paid on time but have not received any NOC from finance company till date. All the installments are paid from 2001, but till now I have not received NOC. Regarding the same I contacted the local office at Bhubaneswar, Then also I am not getting any response from you.

Please arrange the same and oblige.

Thanks
Sanjay Mohapatra
Mobile No. [protected]
E-mail: [protected]@rediff.com

Sub : Shocker Problem

Respected Sir/Madam

I have purchase Bajaj Pulsar 135cc bike from Lovely Auto jalandhar Punjab as on[protected].After month my bike’s rear Left side shocker creates problem and they start leaking .Because of my busy schedule I could not go to workshop .On first service I go to lovley auto workshop .After checking my bike workshop Manager Mr Gopal told me that Shocker kit is not working properly because of this shocker is start leakage. The shocker kit is replace free of cost under warranty period but at this time shocker kit is not available in store. Store incharge Mr Mdaan Lal told me that we have already placed order for shocker kit and it has been already sent from Bajaj Company . Workshop Manager Mr Gopal told me that you come on after 15- 20 days your shocker kit is replace .But when I go to workshop after 20 days store incharge said me that shocker kit is still not in stock .When I asking him to give me my complaint no he is not giving any complaint no. When I talk with Workshop Manager Mr Gopal he register my complaint i give my bike for serviced in Lovely auto workshop. Workshop Manager said that shocker kit is available and he change this free of cost under warranty period take my bike from workshop but i still facing same problem. I have already launch complaint I Bajaj auto .please help me to solve this problem or advise me what i can do. I am waiting favorable response from your side.

Thanks


Gurjit Singh
PH-[protected],[protected]
DATE OF PURCHASE[protected]
Chesis no. ND2JDJDZZSCL59086 (midnight black)
Email:- [protected]@gmail.com

Hi,

Hope the subject matter is clearly suggesting what i am going through.

I had bought a Bajaj Pulsar 150 CC bike on 13th June 2010. Details are mentioned below for your reference. I have done timely services on 27/06/10 at 790 Km and on 18/07/10 at 1943 Km. After the second service i found out that the Engine is making some noice. After getting the same checked on the 3rd service dated 01/12/10 at 6747 Km (which is well within the timelime and Km reading specified by you), i came to know that the Engine needs to be redone as there are issues with the cylinder kit and other parts.

All 3 services have ben done at Auto Link Service Centre, 109/115, New Palam Vihar, Bajghera Chowk, Gurgaon Haryana.

Since last 17 days, i am following up for fixing up the issue but the status that is being given is that spares are not available and they need to be dispatched from Pune. I have somehow managed this timeframe, but this is absolutely not tolerable.

The conversation that i had today with the concerned person in the branch is that i need to pay for the work that needs to be done (Just to elaborate - This is for the parts that are not under warranty).

I have a few questions on the entire episode of customer dissatisfaction:

1. How can the Engine go down witihin 4-5 months of purchase.
2. If it has gone down, why i need to pay for the rectification work?
3. What is the service that Bajaj is offering as your customer is banging his head here and there for last 17 days?
4. What is the benefit of purchasing a new vehicle from a branded firm which has not even sustained for 4-5 months.
5. Even if the vehicle is rectified, it has got a stamp that the engine has been rebuilt thereby reducing the value of the same.

Just to sum up, i would like to inform you that this is the worst experience that i have ever faced in any new product. And in fact, this is not a small product !!! This is something for which every individual saves some penny or so that he can purchase it.

I definately would not not suggest any of my known to get into this mess. I would ask him to prefer some other company who can offer better services to the customer post Sale.

Just to inform you that i would have to go to the Consumer Court in case my issues are not resolved as this is a absolutely critical thing for me.

I am giving my vehicle for repair to the branch already mentioned above today evening.

Hope you will treat this as a feedback and get this issue resolved....

Bike detals are mentioned below for your reference:

Vehicle Number: HR26BC8602
Date of Purchase: 13/06/2010
Invoice Number: 02903704Booking Number: 02908460
Mode of Purchase: Cash
Model: Pulsar 150- DTS I
Engine Number: DHGBTB01449
Chassis Number: MD2DHDHZZTCB12012


Regds,

Praveen Dhura
[protected]

This is regarding the complaint of BAJAJ _ PULSAR -150 DTSi DL -8S -AU-6652. I bought it on 18th June 2010. Earlier to this I was using same BAJAJ – PULSAR- 150 (old Model round Head Light) during 2003 to 18Th June 2010.

Problem came after my Third free service (After running 9800 Kilometers). I went to BAGGA LINK (Rithala, New Delhi) Service Center and complaint about noise in Bike. I was told that timing chain is creating this noise, so either it would be replaced or it would be set right and roughly estimate of Rs 550 was told to me. I agreed for the same and handed over the bike to service center. As per the practice I was given time in evening to take back the bike. I went in the evening (Mean while no call was made to me for anything) and was advised to replace the timing chain in next service, I asked whether it would create any problem till that time, I was told no problem I may continue till next service. On faith of PULSAR I came back with my bike.

After running roughly 500-600 Kilometers suddenly bike stopped with noise and didn’t worked again. The time was 7 PM in night and I had to catch I repair shop for this, because it was late evening and I was in a remote place. After checking it was found that timing chain (its supporting part) was broken, Piston valves got tilted and there was no way to move ahead. Mean I had to get it repair instantly. Finally after 3-4 hours it was set right and I was left with lost confidence in BAJAJ-PULSAR which I had for last 7 years.

The conclusion is that :

1. NEW BAJAJ PULSAR MODEL is inferior to the older version as no body could believe that timing chain may get non functioning / DAMAGE after 10,000 Km.

OR

2. Service centre people have not done their work properly. Had it been replaced in third service I would have not faced this problem. This may be due to the pressure of doing number of bikes in a day so they did not bother to replace this, what ever may be the problem to the customer. (The copy of third service attached for your kind reference where Timing chain replacement was advised. If they could have replaced it I was not having any objection , who would take risk to continue with defective timing chain to suffer?)

Finally I know in advance that BAJAJ is not going to bother for one bike complaint, but If I am right , design of new BIKE and services of service centers are like this it may not be good sign for BAJAJ in coming future.

With no hope and regards

Shekhar Agarwal

Mobile : [protected]

ROHINI

NEW DELHI
[protected]@yahoo.com

MY NAME IS SURESH MITTAL S/O SH.JAGDISH PARSAD H.NO.293/7 U.ESTATE KARNAL THIS WAS MY TEMP.ADDRESS.MY PERMENANT ADDRESS IS 1313/13 U.ESTATE KARNAL.
I HAD PURCHASED A MOTORCYCLE BAJAJ CT-100 22/10/2004 .WHICH WAS FINANCED BY GE COUNTYWIDE.DETAIL GIVEN BELOW
CHASIS NO. DUFBLG56266
ENGINE NO. DUMBLG43948

I HAD CLEARED ALL YOUR INSTALLMENTS.
BUT I HAVE NO ANY FILE NO.SO PL.ARRANGE N.O.C AND SEND ME IMMEDIATELY.