[Resolved] Bata Shoes — False offers by Bata

kaur

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had purchased a pair of slippers from Bata stores at Sector 15, CBD Belapur, Navi Mumbai on 27-7-15, vide Cash Memo 27-7-15 / 011 02344 for Rs. 125 and as requested by the cashier gave my mobile number. later, I received sms from Bata saying - " welcome to bata club . u have earned 1.0 points on ur 1st purchase. Also enjoy 50 bonus points worth Rs.50 valid for 30 days. Visit bata to enjoy more benefits.Tnc" accordingly, to avail this benefit I armed with the cash memo and SMS received, went to buy another pair to the same Bata store at CBD, on monday 3-8-15, and wanted to purchase another pair, But bata coolly refused to give any benefit promised in the sms by giving an excuse- "this cannot be redeemed in my computer". when Bata does not want to give any benefit why make customers as by hanging a CARROT ? such false offers are nothing but dangling a carrot ! it does not suit big companies like Bata to resort to such malpractices to entice customers ! Shame on you Bata ! when you spend so much on Advertisement budgets, such dishonest offers give you a world of bad publicity Moral of the story- never trust bata again ! never trust their offers ! kaur

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Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2015

Bata India Customer Care's response Dear Customer, we regret the inconvenience. Please share your contact number and email so we can contact you directly and provide you the resolution to your concern.

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Comments

B_Sarkar

from Kolkata, West Bengal

I purchased from Bata India Ltd, 625 DH Road Kolkata-34, (bill No 28-02-16/1/0035) and I received msg on my mob as provided at time of billing that Rs. 100 Bonus Cash points to my a/c was given with expiry on 01 May 16. Actually I forgot the offer but my son remembered and on 01/05/16 he wanted to shop and insisted to visit Bata Show Room. We visited same shop and I selected a pair of shoes and other items. When I asked the cashier about this offer he said "line (internet) is not available ...slow... etc etc, ..." then he started billing process accordingly I received code in my mobile number which was provided to him (cashier). but bill generated with full amount and no bonus cash points was deducted from the amount...and he tendered me the bill of full amount... by the time another msg followed " thanks for redeeming your points . Total points redeemed 100. Your Bata Club Account now has 5.0 points. See you soon" It seems to me as a mockery, I asked him to cancel the items and I left the shop with disgust as I was fooled by Bata India. Biswajit

Bata India Customer Care's response, May 2, 2016

Verified Support

Hi Mr. Sarkar, we regret the inconvenience. Please share us your contact number and email id so we contact you directly and provide you the resolution to your concern at the earliest.

kaur

from Mumbai, Maharashtra

Pl write complaints to : customer.[protected]@bata.co.in

Megha Pradeep Shirodkar (Salaskar)

from Nashik, Maharashtra

My problem is similar to one faced by Sarkar. I hv recd 100 bonus points (valid 9 Jun 17). Today 28 May Sunday I wanted to purchase rain wear worth ₹ 179. I wished to cash in my bonus points at the cash counter, but he refused saying first dat it had to b encashed before 1 week.. and wen I showed him the validity up to 9 Jun, he went on to say net slow and to come on Tuesday..Why did I have to go thru this? I hv not purchased today and hv been asked to come on Tuesday.. I m working lady and due health issues might not b able travel and come again, however i feel there Shud had been some way to honour d customer in ur esteemed Bata shop.

Megha Pradeep Shirodkar (Salaskar)

from Nashik, Maharashtra

My problem is similar to one faced by Sarkar. I hv recd 100 bonus points (valid 6 Jun 17). Today 28 May Sunday I wanted to purchase rain wear worth ₹ 179. I wished to cash in my bonus points at the cash counter, but he refused saying first dat it had to b encashed before 1 week.. and wen I showed him the validity up to 9 Jun, he went on to say net slow and to come Tuesday..Why did I have to go thru this? I hv not purchased today and hv been asked to come on Tuesday.. I m working lady and due health issues might not b able travel and come again, however i feel there Shud had been some way to honour d customer in ur esteemed Bata shop.