Bharat Sanchar Nigam [BSNL] Complaints & Reviews

On 30 jan 2018 2:18pm, i tried to recharge from bsnl official website www.portal.bsnl.in for amount 100₹. And i dont want to reveal phone number. But the online transaction was successful through sbi net banking. I even got the sms for balance deduction but recharge for phone number was not done.
I even sent them complaint to their email [protected]@bsnl.co.in but still they have not responded.

State bank internet banking. Transaction ref no igacuwtjt8 for rs.100.0 on 30-jan-18 14:18

I have also attached screenshot. Please help me in resolving this issue.

I am t n verma from lucknow, very much surprising that bsnl services are so poor and showing autrocatic manner despite several reminders from29th december 17to till date, ₹30+30=60deducted further from my account for yoga and surprising animal facts while no need for me, and sent sms for stoopon 155223 and stop on*777# noting 2 stop but no attention have been paid, and when i talked on1909 no body given response,, please tell me what is machenism to save intrest of consumer, since diego your wrong full act, ₹60/deducted so please return in our account other suitable action will be initited?

I have not received any correspondence from bsnl till date about my security deposit to my landline phone number[protected]. When i contacted bsnl office hey asked me to pay the balance amount then i have deposited the total outstanding amount. After that i have submitted my telephone instrument vide a. N. No. [protected] dt. 16.08.2017 and their receipt no. 100 dt. 16.08.2017.

You are hereby requested to look into and inform me the status of my application as early as possible.
My mobile number is [protected] and email id is [protected]@gmail.com

Respected sir,
I beg to state that i have recharged my mobile phone (No. :- [protected]) for increase balance of rs. 220.00 by topup at retail shop (Mobile phone no. :- [protected]), at :- 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 on dated 29.01.2018 at 12:20:54 pm (Ref. No. :- [protected]).
At this time, the bsnl giving offer on topup, recharge rs. 190.00 for balance of rs. 220.00.
But, the retail shopkeeper (Mobile phone no. :- [protected]), at :- 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 on dated 29.01.2018 at 12:20:37 take rs. 220.00.
The retail shopkeeper, at :- 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 has take rs. 30.00 more from me.
Kindly, take necessary action from your end to refund me rs.30.00 (Rs. Thirty) as early as possible.
Thanking you,
Yours faithfully,
Arup kumar barat.
Address :- dev - ashish park (Apartment), flat no.:- f1, first floor, near 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265.
Mobile phone no. :- [protected].

Sir
I had register a complaint on 12 jan 2018 regarding my land phone[protected] not working. The compliment number was[protected],[protected],[protected]. Everytime i got messages that our complaint resolved. But complaint still continues.. Today i again registered same complaint. It's docket number is[protected].
I requested to resolve our problem.

Thanking you
Shanin

Echarge
Dear sir
I recharge my bsnl prepaid punjab my amount has been debited in my axis bank account rs. 110. For the no [protected] date 30 jan 2018
The reference no is[protected]c108aoaa, but recharge was not successful. Please refund the amount/ or recharge the amount on the above mentioned bsnl mobile no.
Sincerely
Labh singh sandhu, dashmesh avenue, majitha road, amritsar

I am a regular traveller by Indigo airline. I travelled with my wife Ms.Sheila Rajan Varghese on 17th November 2017 by Indigo 6E 6939 from mumbai to bangalore. My PNR was B6D5HY. I lost my boarding pass which I need to claim LTA from BSNL office where I am working. As I will be retiring in March 2018 I need to submit my LTA claim at the earliest as the bill will b rejected wit out copy of the boardingpass .
Kindly send me a copy of boarding pass to my email address.
Regards
Rajan Varghese

Respected sir,
I beg to state that i have recharged my mobile phone (No. :- [protected]) for increase balance of rs. 220.00 by topup at retail shop (Mobile phone no. :- [protected]), near 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 on dated 29.01.2018 at 12:20:37.
At this time, the bsnl giving offer on topup, recharge rs. 190.00 for balance of rs. 220.00.
But, the retail shopkeeper (Mobile phone no. :- [protected]), near 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 on dated 29.01.2018 at 12:20:37 take rs. 220.00.
The retail shopkeeper, near 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 take rs. 30.00 more from me.
Kindly, take necessary action from your end.
Thanking you,
Yours faithfully,
Arup kumar barat.
Pan no.- afapb1299m.
Address :- dev - ashish park (Apartment), flat no.:- f1, first floor, near 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265.
Mobile phone no. :- [protected].

On 10-jan-2018, i have submitted the documents for re-verification as per the process mentioned in the below portal link. I have followed each and every step they have given in pdf.
Process link: https://portal2.bsnl.in/myportal/user/nri.pdf
Portal link: https://portal2.bsnl.in/myportal/authorize.do?filter=KYC

Afer i have submitted the request, i have got the below message on 15-jan-2018, even though i have submitted...

Mr. Ealias ps
Puthengady house mulamthuruthy post. Ernakulam district pin682314.
Broadband &landline [protected]
Alternate mob [protected].
Respected sir i as a customer of bsnl landline and broadband services. I am unable to use the landline and broadband services till this moment. I have registered many complaints regarding this. Last complaint was registerd on 22nd jan2018 at 1.25pm. Till this time the problem is continuing. This shows the mulamthuruthy telephone exchange authorities irresponsibly and no fear mentality sir. I have submitted one written complaint to the mulamthuruthy telephone exchange also.
Thanking you
. Yours sincerely
Ealias ps

Dear bsnl helpdesk,

Please forward my email to the concerned manager/officer regarding the revised timings of free night calling on landlines.

The only advantage of having a fixed landline, was the free night calling facility.

Now that the timings are revised, it becomes absolutely unattractive to keep the landline connection, as we cannot call and disturb anyone between 10:30pm and 6:00am. Even the free calling facility on sundays is cancelled.

I pay rs.460 p. M. On an average for the landline (One india + yakin nahi aata), while i could pay less for making my calls from my mobile phones.

As a result i am seriously considering cancelling my landline facility.

I am sure many landline subscribers may consider cancelling their landline facility if this scenario.

Regards,

Dolphus pereira
Landline:[protected]

I found in this months bill of my bsnl landline number[protected] that an additional amount of almost 3 services from hungama amounting to nearly 600 rupees. I have never knowingly clicked for any such service. Very subtly such subscription is given by giving a popup when you connect to the net. No option o[censored]nsubscribing is given by sms.
When i tried to unsubscribe by calling bsnl helpline, they told to call hungama. This kind of attitude towards its own customers will kill bsnl soon.

Dear sir/mam,
I live in a small village:- kumbhari, i have been using bsnl network for years but i have a problem with the 3g coverage as here we don't have 3g range and i found it after recharging my mobile with stv1099 which is now totally waste, so please give a look to my problem because it's very disgusting when we loose thousand rupees over an useless recharge. Because city adjoining my village has a bsnl 3g connection which is just 15km away from my village.

Thank you.

On 19th july, 2017, i had deposited the following documents for refund of security deposit on surrender of my landline phone no. 24338835 :-

1. Tel. Set surrender certificate
2. Cancelled cheque page
3. Original receipt of security deposit of rs.3000/-

After a lapse of 5 months, i have not received the refund so far.

Kindly take necessary action so that i can get the refund accordingly.

Thanks & regards,

Sankar saha
Baruipur,
Mob. [protected]

This is for your kind information that the relative application dated 10.07.2017. For refund of security deposit of the above telephone has been deposited with your ranikuthi telephone exchange together with the desired copies i. E. Application of surrender, application for refund of security deposit, original money receipt, original instrument deposit slip, cancelled cheque no.063926 etc. But i have neither received the refund nor any information from bsnl till now. As i am a senior citizen, it is very difficult for me to go heither and theither. May, i, therefore earnestly request you to please look into the matter so that the refund amount of security deposit is credited to the bank a/c no at the earliest. My contact no. Is [protected] and [protected]. Thanking you.

On wednesday, january 24, 2018, i got my post paid sim card changed to prepaid sim card.

Till today, saturday, january 27, 2018, the prepaid sim card has not been activated.

I have called customer care several times and requested them to activate the simcard. They asked me to reboot the mobile after removing and reinserting the new sim card. I have done it many times.

So far, after 72 hours, the sim is still not activated.

My new sim card number (On the reverse) is:

89917
17090
49160
00041
Pre

Regards,

My name is akashdeep. Adampur sewa kender inside bus stand. My documents were complete. I visited two three times your sewa kender. Your staff is not good i stood in front of them 20 minutes they were on mobile and didn't asked me anything and talking each other. There response for work was not good. They refused to take file and giving excuse saying we do not work after 12pm, or system is down.
My mobile no. Is —[protected],[protected]

Please deactivate the present caller tune. It is a english song which i have never asked for. I don't know how the caller tune is changed without my knowledge. Ok deactivate it immediately i don't know if there is any amt charged for changing the caller tune by the bsnl by themselves. We select some tune which we like and use it
But how it will be changed without our knowledge. English caller tune is not good want to be changed immediately. Thanking in advance.

Sir,
Just now i recharged my airtel no. [protected] for rs. 199 at 10:49am on 27/01/2018. The transaction history is showing the transaction id i. E mr[protected] along with a refresh mark in red colour. My debit card account was also debited with rs. 199 but no amount is credited to my airtel sim.
Kindly look into the matter as early as possible for its rapid solution and inform m accordingly to get back my recharge.

Hi,
Iam using bsnl prepaid and iam having balance it it... I brought it in tamilnadu using student plan and i bought the sim 1 year back and the plan is valid for one year only and it got expired 10 days back since then i cant able make calls using this sim.. Iam currently residing in maharastra.. I cant able to make any outgoing calls... I cant able to contact
Customer care also.. Please consider my request and do a needy as soon as possible

Thanks,
Diviya bharathi