Big Basket — Fraud company: order no: bco[protected] | |||||
I placed an order with Big Basket via their online portal on Oct 2, 2015. The bill amount came to Rs 1532. I am wary of them so I always pay by cash on delivery. This way I can keep track of the delivery and wont lose money if they dont deliver on time. Anyway, my order was supposed to reach between 7 and 10 pm on Oct 3, 2015. A lady called me up at 4 pm and said my order will be delayed and I can expect it only the next day by noon. I said Ok. We went out and I didnt check my phone. The delivery guys called me at 1130 pm and I got a message saying they were waiting outside my gate. I was wondering why they never rang the bell if they were standing outside. Next day, morning I got the delivery. I realized to my horror that all the vegetables (diced carrots/capsicum/red cabbage/sprouts) are stale and had gone bad. How am I supposed to use them? I logged a complaint on their Facebook page. There was a standard response from the team saying: Hi Nithya Kalyani, We are extremely sorry for the inconvenience caused, We will get in touch with you. Thank you. Then after a while, I saw this message on my FB post page: Hi Nithya. As discussed over the call hope we have addressed the issue. Thank you They didnt call me at all. They are a fraud company and buy stuff from local vendors and mark up the prices after packaging stale food products. They also seem to have a FSSAI number! Will anybody look into it or will you wait till there is an accident or death due to their cheating behavior? Please take action against them. There seems to be no quality testing. They are selling old and stale food products online and consumers have to pay a premium for it. Was this information helpful? | |||||
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BigBasket.com customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
I have also sent a written complaint to the FSSAI Commisioner, Chennai. I am going to follow up till somebody takes some definite action.
Reply
This big basket company is a fraud company
an order was placed for 1536 on tuesay the 4th
Order No: BCFVO[protected]
Delivery slot: Wed 05 Oct 2016 between
it was written in the website the 400 discount will get reflected as a reduction after the payment is made
the coupan number was entered. the reduction displayed as 400 but not done it should have been 1136.
the bigbasket had cheated and took 1536
i cancelled the order as i was vexed
they promised refund in 24 hours
but they made the reversal on 17th after 13 days.
DON BELIEVE BIGBASKET
PEOPLE LIKE SHARUK KHAN ALSO SHOULD DISCOURAGE THESE PEOPLE
an order was placed for 1536 on tuesay the 4th
Order No: BCFVO[protected]
Delivery slot: Wed 05 Oct 2016 between
it was written in the website the 400 discount will get reflected as a reduction after the payment is made
the coupan number was entered. the reduction displayed as 400 but not done it should have been 1136.
the bigbasket had cheated and took 1536
i cancelled the order as i was vexed
they promised refund in 24 hours
but they made the reversal on 17th after 13 days.
DON BELIEVE BIGBASKET
PEOPLE LIKE SHARUK KHAN ALSO SHOULD DISCOURAGE THESE PEOPLE
Yes. Big Basket company is a fraud company.My order got delayed and promised me to pay 10% refund of the order amount but paid less than 10% as refund only after calling them but they deduction some amount from that refunded amount saying that some extra charges for previous order.No.1 fraud company. I humble request to buy from local dealers than online.
I don't understand why FSSAI has not taken any action against them yet.
Today I got a message from big basket that my order has been cancelled. I have not received any call from them before/at the time of the delivery. Now they are asking me to again order and my money is not refunded in my bank account but it's stuck with them in there BB wallet.
Big basket delivery slot is a week away so why should a customer who waited for a week to get product should once again wait for a week to get delivery in which most of the items will be automatically removed and cart items are modified without getting any consent of customers.
That's a total of 14 stupid days of waiting for getting nothing.
So I guess in Big basket all are playing with emotion may God curse you for this act and all your team members as well as owner of this company go to hell for such fraud at this time and situation when people are stuck at different places and don't have other options to buy things and necessary food items for their family.
I don't have any words when you guys are playing with people feelings and in such moment also thinking about money cause they put money safely in thier bbwallet.
Note:I have also purchased their bbstar membership and this was my first order to them.
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Big basket delivery slot is a week away so why should a customer who waited for a week to get product should once again wait for a week to get delivery in which most of the items will be automatically removed and cart items are modified without getting any consent of customers.
That's a total of 14 stupid days of waiting for getting nothing.
So I guess in Big basket all are playing with emotion may God curse you for this act and all your team members as well as owner of this company go to hell for such fraud at this time and situation when people are stuck at different places and don't have other options to buy things and necessary food items for their family.
I don't have any words when you guys are playing with people feelings and in such moment also thinking about money cause they put money safely in thier bbwallet.
Note:I have also purchased their bbstar membership and this was my first order to them.
Today I got a message from big basket that my order has been cancelled. I have not received any call from them before/at the time of the delivery. Now they are asking me to again order and my money is not refunded in my bank account but it's stuck with them in there BB wallet.
Big basket delivery slot is a week away so why should a customer who waited for a week to get product should once again wait for a week to get delivery in which most of the items will be automatically removed and cart items are modified without getting any consent of customers.
That's a total of 14 stupid days of waiting for getting nothing.
So I guess in Big basket all are playing with emotion may God curse you for this act and all your team members as well as owner of this company go to hell for such fraud at this time and situation when people are stuck at different places and don't have other options to buy things and necessary food items for their family.
I don't have any words when you guys are playing with people feelings and in such moment also thinking about money cause they put money safely in thier bbwallet. They dis not even put my mobile number in the message and they believed they called me what a joke.
Note:I have also purchased their bbstar membership and this was my first order to them.
I will drag them to court once the lock down is over.
![]()
Big basket delivery slot is a week away so why should a customer who waited for a week to get product should once again wait for a week to get delivery in which most of the items will be automatically removed and cart items are modified without getting any consent of customers.
That's a total of 14 stupid days of waiting for getting nothing.
So I guess in Big basket all are playing with emotion may God curse you for this act and all your team members as well as owner of this company go to hell for such fraud at this time and situation when people are stuck at different places and don't have other options to buy things and necessary food items for their family.
I don't have any words when you guys are playing with people feelings and in such moment also thinking about money cause they put money safely in thier bbwallet. They dis not even put my mobile number in the message and they believed they called me what a joke.
Note:I have also purchased their bbstar membership and this was my first order to them.
I will drag them to court once the lock down is over.
I see when ordered through bigbasket, the actual weight varies as its half kg always less compared to the weight thats displayed on the packet. In the app, they show discount attracting lots of people to buy from their site. However, no one would notice this weight difference as its rightly mentioned on the packet, however when tried to actually weigh the packet, there would always be a discrepancy. Someone should take strict action against them.
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