BigBasket.com Complaints & Reviews

We have ordered bb - royal organic brown sugar (5kg pack).We have realized that brown sugar was fake and colored.Hence i had raised a complaint and asked for a original replacement of this fake royal organic brown sugar (5kg pack).but still they had provided same fake product. this is something equals to cheating sorry this is exactly cheating. I had paid such a high amount to buy a quality product and the consumers are kids i dont want to...

Bb royal organic seems to sell inferior products in the name of Organic while charging such high price . The organic sooji I bought has an expiry date till Nov -21, while it is filled with bugs. Please address this issue ASAP and provide us genuine fresh products...

I took bigbasket daily service on 17/07/2021 the person who came to explain the services gave wrong coupon code for subscription and is not picking up the call after that, on complaining the same to bigbasket daily customer care they are UNABLE TO FIND SOLUTION SINCE LAST 3 DAYS. I asked to cancel the subscription and send the money back to the source which I have in wallet they didn't do that and deducted the amount from the wallet balance...

Order was cancelled, this is right of customer as products are already sold and payment is already processed.
kindly help to get all items delivered without any additional cost as payment already done.
Order ID: mamo[protected]...

I have orderd yesterday on bigbasket online
Many products are show at less price i order many items but now they dont delivery any product...

Order cancelled by bigbasket quoting operational challenges. The price tag of products had huge sale discounts while placing the order. After payment is complete, and few hours before delivery the order is cancelled...

Yesterday night i paused milk subscription from 10th July' 2021 to 18th July' 2021 between 7 to 8 pm in evening. Dont remember exact time as there are better things to do. Today when i received milk in the morning then rather than accepting their mistake they are saying because it was done after 10. but i have been telling that i did it early as i sleep early. Their app always has some issues or the other. their milk deliveries are never...

I placed an order on tuesday which included white eggs. They were delivered on thursday on time safely but today i boiled two of them, they got cracked in the vessel and while having I was feeling like I'm having plastic eggs. Here I'm highlighting the quality of eggs which was worst i ever had....

I have placed an Order ID: BNOO[protected]. Order Placed on : Sun 18 Apr 2021, 06:06 pm and Payment was also done through PhonePe and it was successful. We got the delivery today on 21st April at 7AM however the delivery agent is asking for full payment and says the payment is not done. I have checked my Account statement and amount 1804.46 got deducted from my account. The PhonePe app also shows the transaction was successful.
br...

While checkout it is asking to fund bbwallet which shows as -4
How it has become negative when I ordered once only via Sodexo
It is not alowing to order without paying 4 rupees to the bbwallet
This is complete fraud...

Order ID: DX-MGUFO[protected]
Delivered on 25th June,

I ordered for fruit and vegetables for first time through big basket, amounting Rs 627.45.

Utter disgusted to see that the coconut Sl No 7, was completely rotten.
My mobile no [protected]
188 Aravali Apartment
Alaknanda, New Delhi 110019.

Dipankar Saha...

Dear sir,
Iam a resident of flat no:430  of sls signature apartment located in kadubeesanahalli bangalore -560103. bigbasket instant has been installed in sls signature  apartment from past more than one n half year till date (26/06/2021)
I would like to bring your to honourable notice, that bb instant is doing business in sls signature apartment without any permission from any legal association.
br...

On 15 june, 21 i had placed order and did its payment through paytm its been a week andi haven’t got money . When I contacted the customer service they told that money would be credited within 7 days and till now it hasn’t happened and they told me the transaction didn’t happen from their side but money debited still .
Very poor service and it was not a small amt for groceries it was ₹1035
And they are not at all helpful...

I ordered 3 kg mangoes on Bigbasket on June 15. I received an order modification mail from Big basket on June 16 morning ~1.30 hours before order delivery. It was mentioned that the mango weight is 3.36kg instead of 3kg and for that, they are charging ~51 Rs for the extra .36 kg which would have been found during the packaging. After receiving the order I was told they updated me that the mangoes are only 2 boxes i.e. 2 kgs, not 3 boxes and...

Attractive (300/-) high discounts are advertised for use of Deusche Bank debit cards. So you are encouraged to fill basket with 1500/- worth of goods. However on check out the payment fails, but order is accepted, without the discount. This voucher cannot be redeemed later. Thus you are forced to pay full price without the discount. Moreover if you cancel the order then any amount paid is credited to the BigBasket wallet and not to your original...

I had ordered watermelon yesterday along with other vegetables and it was spoilt so I would like a reimbursement of the amount I payed for the watermelon ....

This happened in Hyderabad. I've ordered vegetables, groceries and drinks from bigbasket. I've been delivered the products on 26th May 2021. While consuming Thumbs-up I've observed the mfg. Date as 24th Jan 2021. It is best before 4months and so, expired on 24th May 2021. That means they've deliberately delivered the expired drinks to us.
If they could dare to deliver the expired product which is having the dates printed on it, then...

I paid via wallet to bigbasket.
Money got debited from my wallet and bank.
The wallet even gave me a cashback for the transaction.
Still, Bigbasket claimed they couldn't capture the transaction.
Enquired with the bank and wallet customer service. They reported that Bigbasket got credited with the same amount.

Send bigbasket screenshot of wallet invoice and bank debit details. They weren't convinced....

Sir
i have ordered eggs with brand name egg master just laid on big basket.
eggs delivered by big basket of the above brand are plastic eggs. please inspect and take necessary action...

Hi Sir,

I ordered vegetables & milk during lockdown time Rs 353.13 yesterday evening (05/30/21) with my wife name Rekha Anandh and mobile number [protected]. They provided only two option in delivery address. I thought They must calll we can collect the our order from dM,
liver person. But today I dont know what time they delivered. But i got message "delayed due to operational issue" today(05/31/21) at 6.25 am. I started...