BigBasket.com Complaints & Reviews

Hiee There!!

After a zillion customer care calls, and hundreds of mails I am at it again!!

Let me begin by asking...WHAT IS YOUR PROBLEM?????

What seriously is your problem, Am I the chosen one who is getting this special treatment or are there more idiots like me??

We shamelessly keep ordering from Big Basket and in return what we get is pathetic service and over the top pathetic responses.

My order has continuously been getting delayed by HOURS...not hour by HOURSSSSSS.

Firstly for national shipment you guys have given a delivery slot for 14hours if the slot is thissssss big make sure that the item gets delivered within 14 hours, what kind of pathetic service is this that even after been given a slot window of 14hours the order gets further delayed.

is 11:45 pm any time to deliver a product to a customer, firstly your delivery person doesn't show up and yet changes my delivery slot from his end, secondly they don't answer your call, thirdly when they do, they are late by HOURSSSS.

Can you tell me how can I get this fixed? Or tell me that you stupid customer you should immediately stop ordering from us because we will keep making a fool out of you.

Hi, My registered number is [protected]
As per my conversation with the customer care my account is deactivated due to "Returning High Value Product" for two times. That item was a pack of ghee which was leaked and a oil box which was in same condition. the concern was the product itself was not sealed and I only return package which was near to expiry, sometimes eggs were broken so delivery boy did not showed the product to me and himself returned it saying it is broken. So I cannot keep such a bad product. Big basket mentioned no question ask return on their website and they inactive account without asking single question to customer such a question.
Customer Care was not able to help me in this matter. I have a wallet balance and few orders pending on my account which were paid. Kindly activate my account asap. Otherwise I have no option left than escalating this issue in bigger audience Consumer forum and I will have to post a message regarding this on my social handle for such unfair treatment from Big Basket and loss.

Best Regards
Mayawai Nimbalkar

I have recharged with 1500rs. to get smooth delivery of amul milk at my home. They have delivered it for one day and after that there is no delivery.

Hi I recently bought items from Big Basket and it was COD. I did the payment through UPI and the scanner was given by the delivery guy and the payment was successful atmy end. After some time the customer executive calls and informs me that the payment is not reflected at our end and so pay using cash.
Although this was hard to believe, I believed them and made the payment through cash as it was promised that I would receive the amount in 4-7 banking working days to the original payment mode.
The payment was done on the 23rd of March and its 9th of April today, but still I'm yet to receive the refund. I contacted the customer service and they speak as a novice of this.
As I see there are multiple complaint about the same, I would like you to resolve this matter as soon as possible

On 22.03.22 I recharged my Big basket wallet with Rs.5000/- through my debit card, the amount got deducted and I received a message that Rs.5000/- was spent at One97 Communication L New Delhi, but the amount wasn't credited at my Big basket wallet. This is a huge amount and I need a resolve on this ASAP, how can 5k get deducted from my a/c and the wallet shows empty, the consumer care of big basket did not help either.
Need assistance, also would like to raise a complaint.

, hello
Sub:My order no. BB[protected] dtd 15th March 2022 for Rs. 216.74

I would like to bring to your notice that the above mentioned order was not delivered to me and was delivered somewhere else. I called the customer support twice and they told me that the money will be refunded. I am yet to receive it. I also have written to the customer service and there is no reply

Again today when I ordered items this morning at 7.30 am it was delivered to some other flat number ( order numberBB[protected] dtd 21st March for Rs. 413.
I called the customer service three times and I they told me that it will be delivered to me at the earliest and I m still waiting.

If this matter doesn't get resolved within the next 24 hours I will have to take it up with your higher officials.

I will definitely make it a big issue.
Please look into this matter immediately.

Today, on 18.03.2022, I have received only 6 packets of AMUL GOLD milk (each of 500 ml) against an ordered quantity of 7 packets. This has happened twice very recently. Upon reaching out to the customer care of the company, the executive assured of getting the shortfall quantity delivered in next 60 minutes max but never turned up, instead they had refunded the corresponding amount in the wallet. Today, being a festival (HOLI) in northern India, all the nearby shops are closed and hence not able to purchase it even from the market. The bigger concern is - They billed me for 7 packets whereas supplied only 6 packets. They only refunded the amount once I reached out to them. They are very much involved in promoting unethical business practices and seems, they do not have any control on the their supply chain.

The item we ordered was not delivered (Chings Secret Chowmein Hakka Noodles Masala 5 quantity). Order ID DX-MHO [protected]

Order id : EXN[protected][protected] and order id : EXN[protected][protected] not delivered. I am bbstar member which entitles me guarantee delivery slot but bigbasket failed to deliver and are not ready to provide me acceptable resolution. After raising multiple escalation almost 5 times still bigbasket is not ready to talk or help me just ignored me . I such cases bbstar membership is not useful and it is not honored causing me stress to follow continuously with no resolution. I demand delivery today itself or bbstar membership refund.

I was called by a Big basket daily person mentioning the amount I recharged on which day and asked to apply a coupon code for getting 5 days milk free and also a big basket bag and 1 kg onions on the first day of milk delivery Sunday 27th February 2022. The milk came but no bag or onions. When tried to contact the person the number was busy (the person had blocked). When contacted the big basket support they said the offer of the bag was removed since there was no stock!!

I had ordered 2 boxes of blue berries and they were totally bad

A week ago i have placed an order at the time of order there were many items of less price and when i received the order there were less items of highly priced
for example: 1kg banana of 26 become 53 for 1.03 kg such a drastic change
why so much fluctuations 5-6 items of mine were not reached to me
in simple they deliverd lesser item of high price and shown fake discounts
because i trust tata products thats why eagerly wanted to know why this is happening.
i hope i will get answer to my query and you wont dissatisfy your customer

I ordered a ragi seed/grain organic but when I open the packet of 2 kg, it was pesticides protection and it was smelling even after multiple wash. Bigbasket does not have quality control for organic or non organic. Government should also do the audit for these products. They are selling with organic tag but not a certified product

Please product return

Hi today I got delivery of my products... purchased amul pure milk cheese cubes 1kg box...it was opened and insted of 40 cubes...there are only 36 cubes...is this your service?

Hello Bigbasket
My order Number is MVDO[protected] and NJMVDO[protected] amounting to rupees 1212.
I have won a spin game and i was rewarded rupees 100 off on order of 1200 for which i ordered amount of 1200 today.
below is screenshot for your reference.
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Now for the order mentioned above i tried to add this coupen in all possible ways but it kept saying invalid. I am not sure why bigbasket is cheating like this especially with customer who is a member. Below is the screenshot for your reference. I am not sure what will you do but if i am getting this cashback what is the point of ordering with Bigbasket specially when we have other platform. Screenshot attached.
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Please get back to me with a proper and appropriate solution. This time i kept an order as i was needed items in urgency. But if i do not get a final solution, This will be my last order with bigbasket going further.
Best time to reach to me will be 11am ist to 3pm ist and 5:30pm ist to 5am IST.

--
Thanks & Regards,
Tanay Parmar.
Cell# [protected]
Email [protected]@gmail.com
LinkedIn: https://www.linkedin.com/in/tanay-parmar-4475056/

My order no - MNOO[protected]

It is with disdain and very regretfully to inform you that the quality of all the leafy vegetables sent by you in response to my order are of the poorest quality and not fit for use.I had to throw away the entire lot of Bathua, Methi, Palak and Sarso leaf vegetable.The Bananna are hard like a rock and can not be consumed in the next 10 days at least.

I feel cheated by you and shall never purchase from you again be it be any item.Other suppliers like Amazon, flipcraft etc are many times better than bb.You are spoiling the brand of TATA.

Very unsatisfied customer

Ranjan Bakshi.

This is the second time I received such bad quality produce.

I ordered Togari Bele yesterday. Not only are the pods dry they have fungus on them.

I feel the teams on the ground are not doing their job. In the recent months most of the vegetables fruits are not BB standard at all.

I buy from BB so I don't have to clean or worry about quality. In fact I stopped buying fruits from BB. I think I will stop buying veggies to

I am an user of Bigbasket since 2015, started my taking service of bigbasket in Pune and now availing in Faridabad (Delhi/NCR). Since then I was happy with the delivery part of your services, as always delivered in the scheduled slot.

But I was saddened with the order EXN-[protected][protected] placed on 06.01.2022, the order was scheduled for delivery on 08.01.2021 between 11 AM- 01 PM. my concerns are as below:

1. Being a BB Star member, no advantage of early delivery slots
2. Order got delayed by more than 6 hours, no communication/information from Bigbasket Store/ Delivery Team/ Customer Service. So that alternate purchase method could be explored.
3. When approached over helpline, no correct information and estimated delivery time shared
4. When approached over chast support, no solution was provided.
5. Upon expressing poor experience and mentioning all above issues to chat support, order canceled from their side without any confirmation.
6. Moreover, BB Star membership was also canceled without permission/ prior to validity and charges refunded for the same.

Besides the worst experience, I had to bear financial losses as I bought a few very essential items in the order at midnight of 8th Jan (After order cancellation of order chat support executive) from local shops at very high rates.

Kindly arrange to recover my losses and reinstate BB Star membership.

Along With this, kindly arrange a written apology on business letterhead from your Regional Head. (Delhi/NCR), to regain the trust which you have lost by this [censored] act.

My redund not yet credited to the source, they seem to have initiated the refund on 24 dec and now 12 jan the refund is not credited??
Transaction amount was of 1246 rs,

Seriously pathetic company, fraudster, fake