BigBasket.com Complaints & Reviews

I have ordered Drools focus puppy food from big basket and they have provided me with expired product, and I exchanged it 5 times and everytime they provided me with the same expired product, and it has been more than a week still they are doing the same, the customer service person is saying that they will look into it and it won't happen but still they are sending expired food

Dear Sir,
We at Maari Services(Vasai) are writing this complaint to get justice at your end. We have an official email from an Official Employee of Big Basket Daily informing us the confirmation of a merger with our company which was finalised after 4-5 rounds of 5 hrs long meetings held in Mumbai…Everything was discussed with Anand Pandey(Sales Head, Mumbai), Swapnil Mhaske (City Head, Mumbai).After everything being discussed clearly & official email confirmation, we informed all our customers about the merger & after all the site visit of our customers by their team was done, we have been told that it was not a confirmed deal..It’s a fraud & cheat that has happened with us which has taken up our data of employees, given us false promises & now backing off…We can provide all the details when required.We need to be compensated for this cheating that has happened with us..still writing this in good faith & respect.. Hoping you will understand our situation here & actually take some action in our favor. Looks like it was a possible fraud in order to take over our customers & side tracking us easily as it’s a bit name..

I have requested for wallet refund from BB daily, however, till date I did not receive my refund. Every time i write to BB, auto email appears mentioning that it will be taken care.

Respected BB Sir/Mam My Name is Tejveer Singh I m a Petrol Biker Sarita vihar Hub in Delhi - 110044
My BB Id - 348632
Mob No-[protected]

My job Date 4th September 2021
27th September 2021 Last Date in My Job
Total Day working - 24
Week off - 2
Order Delevierd - 290 - 300 Approxx
R e a s o n
Main apne senior se ye puchna chahta hun ki Hub Main agar kisi Rider Ko problem ho to Vo kis se Help ke liye kahenge . Apne TL Ko Ya OC ko Ya Phir Last apne Hub Manager Ko .. (हब मैनेजर - अमन सर है। o c Amit g, kamal g, suresh g, Mustafa etc ) मेरी हेल्प किसी ने भी नहीं की और मुझे जबरजस्ती जॉब से निकल दिया गया और मैंने रीज़न जानने की कोशिश करी तो मुझे हब मे Entry नहीं मिली। ... बड़ी मुश्किल से मैंने अपने हब मैनेजर अमन सर जी से बात करि तो उन्होंने मुझे ( बिना कारण जाने हब से निकाल दिया और कहा की तुम्हे नौकरी नहीं मिलेगी )

They always provide leak packets. Bo matter how urgent it will be for you, They do their best to spoil it. Bread packets you will always get in open condition. Such an unhygienic service they have started now

My name is Amit.
jaipur, Rajasthan.
I am a very old customer of bigbasket, whenever any goods mostly eggs come in cracked or bad condition i post the picture of that and complaint to customer support, they replace it or refund me for that. In my last order i recieved 1 tray of eggs damaged out of 4 tray ordered and while complaining by mistake i posted any old image of cracked eggs tray which was already there in my phone. So...

Bigbasket.Com customer service executive threatened over phone to not to deliver product untill payment in cash is done beforehand.

Which is ansurd because cash payment is always done post delivery.

She said so in a threatening loud voice on speaker phone of delivery agent which created chaos than resolving matter for which she was being phoned.

For myself as regular bigbasket.Com customer she vould have easily put small payable amount of around 169 in wallet, while other delivery of about 3000 was about to happen shortly at which i could have made entire payment together.

Customer service executive threatening customer ????!!!

Delivery agent supplying broken or spoilt items frequently and now on reimbursement bigbasket has started nagging and haraasing by forcing to return spolt products for refund ...

Which means the totten product gas to be stored in house till the products returned...

Given this oandemic situation its a health hazard.

First to supply rotten products and then to insist kerping them till return yo process refund is like punishing customers for fault of bigbasket employees.

This is my Order ID: DX-MHFO[protected], where the expected time that BB promised to deliver the order is between 3pm - 5pm. But where as getting no response from their back end team regarding the status of delivery.

Hi,

My name is Lokesh and my number is [protected].

I placed an order on big basket to get delivered on the 01st Aug 2021 between 07 pm to 10 pm.

The time was changed couple of times.

My wife is pregnant and I am in hospital and my first child who is 6 years of age changed the delivery time unintentionally.

I called the customer support and no help.

This is the last time I am ordering from [censored]ing big basket.

My child is hungary and I have no food

I accept my fault
I can pay extra
But why always no

Please get my stuff by tmrw my child is starving.

Plz I beg

I had ordered bbroyal brand brown sugar from bbdaily.
I found its coloured white sugar, felt cheated, when I raised it to bbdaily customer care..first they said we do quality check, you should raise issue in 48 hours, after another follow up they refunded amount without any question.

I was npt looking for refund but complete check about product quality. I used to order monthly grocery frombbdaily app however now after this incident, I will be stopping to order any grocery from bbdaily.

It is serious quality issue, I dont think its one packet problem 😕

We have ordered bb - royal organic brown sugar (5kg pack).We have realized that brown sugar was fake and colored.Hence i had raised a complaint and asked for a original replacement of this fake royal organic brown sugar (5kg pack).but still they had provided same fake product. this is something equals to cheating sorry this is exactly cheating. I had paid such a high amount to buy a quality product and the consumers are kids i dont want to spoil my kids by providing such a adulterated product. this might look funny but you're actually spoiling the health of young india. We want to run complete legal procedure to happen so that the responsible unit (Person/ organization) should be punished.
As a citizen of india .the company like big basket is also started compromising with the health of citizens including kids and senior citizens. could not let any company to earn profit in the cost of humans life.

Bb royal organic seems to sell inferior products in the name of Organic while charging such high price . The organic sooji I bought has an expiry date till Nov -21, while it is filled with bugs. Please address this issue ASAP and provide us genuine fresh products...

I took bigbasket daily service on 17/07/2021 the person who came to explain the services gave wrong coupon code for subscription and is not picking up the call after that, on complaining the same to bigbasket daily customer care they are UNABLE TO FIND SOLUTION SINCE LAST 3 DAYS. I asked to cancel the subscription and send the money back to the source which I have in wallet they didn't do that and deducted the amount from the wallet balance for the order WHICH I HAVE NOT PLACED. BIGBASKET DAILY is refusing to deliver the products on daily basis and SURLY UNABLE TO HELP THE CUSTOMER ON RAISING THE COMPLAINT

Order was cancelled, this is right of customer as products are already sold and payment is already processed.
kindly help to get all items delivered without any additional cost as payment already done.
Order ID: mamo[protected]

I have orderd yesterday on bigbasket online
Many products are show at less price i order many items but now they dont delivery any product

Order cancelled by bigbasket quoting operational challenges. The price tag of products had huge sale discounts while placing the order. After payment is complete, and few hours before delivery the order is cancelled

Yesterday night i paused milk subscription from 10th July' 2021 to 18th July' 2021 between 7 to 8 pm in evening. Dont remember exact time as there are better things to do. Today when i received milk in the morning then rather than accepting their mistake they are saying because it was done after 10. but i have been telling that i did it early as i sleep early. Their app always has some issues or the other. their milk deliveries are never on time. i shared the screenshot as well to their support team which is showing in my app that from 10 to 18 it is paused. still the team is not ready to accept. i understand they are bound by what app is showing them, but there might be technical glitch. why will the customer lie, that too long time customer who has been ordering since years now. on top of that all their executives are always too lazy to reply. imagine me talking to 4 executives to get this sorted but still no resolution. eventually i had to delete all subscriptions.

I placed an order on tuesday which included white eggs. They were delivered on thursday on time safely but today i boiled two of them, they got cracked in the vessel and while having I was feeling like I'm having plastic eggs. Here I'm highlighting the quality of eggs which was worst i ever had.

I have placed an Order ID: BNOO[protected]. Order Placed on : Sun 18 Apr 2021, 06:06 pm and Payment was also done through PhonePe and it was successful. We got the delivery today on 21st April at 7AM however the delivery agent is asking for full payment and says the payment is not done. I have checked my Account statement and amount 1804.46 got deducted from my account. The PhonePe app also shows the transaction was successful.

Bigbasket mentioned that the refund of 1806 will be initiated and with 7 days. But i have to make payment for the deliverables. So i did another payment on 21st April of 1836. I got confirmation from Big Basket that they have received the amount.

I called BigBasket after few days and they confirmed that refund was initiated on 24 April.

Now it's 29th June 2021 and I'm still waiting for the refund. I have been following up by Big Basket and Standard Chartered Bank for last 2 months. But as results nothing happened.
I have plenty of emails and their acknowledgement as proof. If you can help. That will be really great.

Complaint is against : Standard Chartered Bank and Big Basket both

Anuj Sharma
[protected]