BigBasket.com Complaints & Reviews

I had cancelled an order on 28th june and yet to get my refund amount back. None of your customer service providers were helpful and after many calls not a single person followed up.
I have contacted my bank and phonepe upi as well, they never got a refund from your side.
Mailed my bank statement from 25th june to 3rd sept (paid to bigbasket on 27th june) and screenshot of my order on 4th of sept and yet to get any reply. Called...

I have been a member of bigbasket for years. They started well but slipping downwards gradually. Yesterday, i placed an order for today's slot. It was supposed to be delivered between 7.30 and 10.30 am. At 10. 20 i get a call that their bike got punctured very close to my house and it would be delivered shortly. I agreed. I did not find that wrong.in 5 minutes i got a message that my products were delivered. I was wondering how that was possible....

Recently, i made an online order with bigbasket, triplicane, chennai for vegetables, fruits, dust tea pack and dettol handwash refill. The total amount paid was rs.1099/-all items ordered were delivered but to my dismay, discarded items only were found. Many vegetables were dried up without any freshness and the tomatoes found were rotten. Moreover, the total bill could be actually around rs.350/-,, but they had charged 3 times more the actual...

I have an account with Big basket and on 8/8/2020 for the amount of 2935. I had placed an account with Big Basket and paid for the transaction through my debit card. The Big basket app showed that first time payment did not go through and hence I once more did the payment and placed my order.

However, the amount was debited from my account and even after nearly one month the amount has not been refunded. I have called Big...

The apples delivered last time was completely rotten,

Your order: ebro[protected] which was delivered on saturday 29 aug 2020. I tried to cut the apple yesterday, it came out rotten.
My number is [protected]
I request refund of the product...

I have this morning received from you the above product - order id mmo[protected], delivery statement no.[protected], which i am unable to use as i cannot charge the reusable batteries. No cable has been provided with the product and i would like to know how i can charge the batteries. Please send me the required cable immediately. I have spoken to your customer service dept. And conveyed my problem....

With ref. to order ID DX-MBO[protected] for Rs. 225,

I have been charged twice from my bank for the transaction and amount has been debited twice from my savings account.

22/08/2020 11:44 am UPI transaction ref no.[protected]

22/08/2020 02: 06 pm UPU transaction ref no.
[protected]

The second payment showed success and processed.

However the first...

Already paid for the order but still showing not paid, it is second time am facing the issue, I have shown the Support person the transaction details that have been paid for the order but still they are asking me to pay again...

I funded the wallet on 20th august, amount got deducted from the bank account but didn’t credited in wallet, no response even after multiple follow ups. It seems it doesn’t values customers concern.
My complaint number is [protected]...

I placed a order with bigbasket and paid the amount via net banking and show them the proof of payment and complained them on this via email and chat but no good response so far...

Invoice no mgui[protected]

I asked for jhatka chicken curry cut, but big basket supplied halal certified product. Accidently, i just saw it before preparing, its mockery by bb on religious sentiments of individual.
Any complain to bb its never published.
Cd tripathi
[protected]...

After opening the packet we tasted the akhrots and found out it is not fresh and it's old and has a strange smell. It is quite costly so i would like a refund....

I had purchased a bigbasket membership. I still do not get any slots and i have to pay for shipping. I had placed an order on 22 june, 2020. They did not deliver all the items and refunded rs.86 to my bigbasket wallet against the items that were not delivered. After that day, i kept trying to purchase items but their slots are always full. Once, i almost finished completing the order and was on the payment page and received a message saying...

My name is Anurupa Paul.I am complaining about big basket poor service of refunding money to customer.I have called them so many times.However they are not interested to take my issue seriously.Every time they said me their transaction team will contact me.However no one come up from their end with satisfied resolution.Is it possible every day to call them.order no of product is MKOO[protected] of amounting 5947.91 rupees.I have ordered...

Order id mmfo[protected]

I ordered goods worth 1222/- and made online payment on 20th july 2020 and as per the app the expected delivery on 25th july 2020.

I received notification on 24th july that the goods have been packed and except couple of items, everything rest will be delivered.

The next day, on 25th july when i was expecting their delivery, suddenly a message popped stating that...

I have faced 100 times
After order acceptance they never deliver product???...

Hello team.

While i am trying to login to my account. It is showing as account inactive

Please find the screenshot attached

Could you please check the issue
Email [protected]@gmail.com
Mobile [protected]...

There is no option to cancel bbstar membership through any channel - app, web, phone, email...

On 23rd July 2020, i placed an order of some grocery items on the online grocery shop of bigbasket company on website www.bigbasket.com. i was requested to make payment for the same using online mode o. I chose to pay by online mode so i opted for internet banking from online payment mode using HDFC Bank internet banking. The site was redirected to payment gate way of HDFC where i put my credentials and i got massage from HDFC for otp i followed...

Dear Sir/Mam

Please be noted a transaction of rs 556/- on 9/07/2020 for 10 item (order copy is enclosed) is not delivered on 10/07/2020 and the order is itself cancelled, from 9/07/2020 to 15/07/2020 neither i received my order nor my money is refund. I do a regular follow up with your customer care services but as on date no action has been taken.

I want a return clarification on my mail regarding this delay...