BigBasket.com Complaints & Reviews

On 31st Oct 2020, I placed an online order for some of the grocery items with Bigbasket company via the app. I made payment using internet banking using the option to pay via online payment mode. The site has redirected to the payment gateway using the ICICI portal, where the payment was successful with proper authentication with OTP for the transaction amount of 2502 Indian rupees.
Following things happened after the payment was madebr...

Big Basket packs personal hygiene and cleaning products like Harpic and Lizol with edibles like biscuits which are especially meant for children.
Previously also this had happened and I had escalated the issue but no change. The customer center executives only say sorry but the matter is not attended to with any seriousness.

They have cancelled my order and blocked my account without any reason
It's not only me, they have done of several others
First they make customer to buy their membership and then they will block your account
Please take appropriate decision against them

I have called Big Basket multiple times and they are not till free calls.
I have told them over the last 6 months to change their image of the Hide and Seek Biscuitsbiscuit as the image shows them to be having extra choco chips while they are just normal ones without extra chocochip.
All the customers buying it are getting fooled or being mislead, I would have to say intentionally as the extra choco chips is a better quality one.
I have given feedback and rating which they have not published because it is a lower rating and points the above and will prevent other customers from buying it.

I have ordered 40 products amounting to rupees 2997. Based on that they have added two items free as gift.
1. Fresho Signature butter cookies - cardamom, crunchy worth rupees 160 and
2. Lindberg assorted chocolates 36 pcs thin worth rupees 799
Now they are saying that those two items are out of stock and can't be delivered. I want a refund. They have it on their terms and conditions that "if a free item is not delivered, the amount will be refunded on my bb wallet". So either give me those two products else refund me that amount asap.

I have ordered oil tin of end cost rs. 1859 in which I have applied promo code AMEX300C.
Big basket wont able to deliver product as per order and than as per their customer care executive, item was not available in stock. So they have suggested to cancel order but I was not agreed. After that some senior executive mr. Shekh called ne assured me that I will be able to redem that AMEX300C code again for next order and cancelled that order. After that I have tried atleast 15 times to order same item but every time payment gets failed by shiwing that "Invalid offer for selected payment type". I have called three times to customer care but till date no any prompt actions has been taken by bigbasket. Today also bigbasket customer care executive assured me to call back at 19:00 but i have not received any call till submission of this complaint.

I am complaining about don't buy products from big basket.

They sell everything bad. even a street shop is good than this big brand.
especially if you order online.
You will not get what you order.

i got expired stuff.
i didn't received corn packet and even though i am charged.

stale vegetables sent to me

Ticket No:[protected]

Dear Customer

Thanks for writing to Customer Service Bigbasket.

We have created a service request ticket and your ticket number is mentioned below in the email.

Due to high volume, there may be a delay in response. We will revert at the earliest, Thank you!.

For any further assistance, we request you to kindly contact us at[protected] or write...

Found foreign item in baby's food, Nestle cerelac wheat apple cherry, it is not fully powdered, will be difficult for baby to swallow, order no: MHO[protected]

Everytime I order their products, they purposefully leave out 2-3 items, so we can reorder again and meet their minimum order value of Rs. 600 for free delivery.

This ensures that customers order more items and increase their overall revenue. These guys used to be a good delivery service back when they launched, now they have turned 360 degrees and have begun to involve in such fraudulent malpractices.

An empty perfume bottle was delivered to me. The condition of the empty bottle was also very pathetic, completely worn down.

Money deducted but Order placed under cash on delivery
I want my refund

Hi

I used to be a consumer of BigBasket and thus created my account which involved my email id as well. I stopped using the app due to bad experiences with their delivery etc.

I, now, got a call from one of their executives (Megha, +91-[protected]) that they would like me to recharge my BigBasket wallet and in return they would give me an offer where I get my next 4 milk deliveries free.

I agreed and recharged my wallet but was still unable to apply the code and then Megha insisted on applying the code from the back-end.

I now realized that the code was valid for only new users and hence, she asked me for OTP and changed my email address in the profile without my consent. My email address was changed from [protected]@mbe-du.org to [protected]@gmail.com. The latter doesn't exist (at least in my knowledge) and could not be verified. Later on, Bigbasket also refused to give me the benefits which were promised to me initially.

Anyway, I would definitely want to file a complaint against them for 1) changing my email id without my consent and adding a fake id.
2) Not providing the offer benefits which Megha promised initially.

BigBasket executives now refuse to support me on this as my mode of communication (my correct email id) is not in their database.

Looking forward to your support on this.

Thanks,
Himani Saini

Today (1 Oct 2020) bananas supplied are of very poor quality .Overripe for being given to animals .No response comes for quality complaint being made .

Ordered eggs of 30 piece tray. Found out totally unusual characteristics of eggs.
1. Egg yolk immediately gets disaolved with white part without beating.
2. No smell of egg after breaking it.

I am regular customer of big basket and realising how can big basket sells such a bad quality of product and play with people health.

My contact number is [protected]
I have placed 48 orders during last one year. My last order dx - mco[protected].
One particular item was not delivered but i was billed for it. I took the matter with your staff. I was informed that due to excess grammage (In weight) that item costing rs.28.60 was withdrawn to make up for the price difference.
And this i am informed only after i asked for clarification why a product was billed and not delivered. This is recorded in your chat.

If the weight exceeds charge me for it and i would have paid even before your delivery was made.. Where is the transparency in your billing is you randomly don't deliver a product and later inform me that it was adjusted for a weight difference.
I am a regular and so far satisfied customer.. Let this not mar our relationship and make me switch another to another grocery e tailer.
I expect a reply from you.

The bill handed over to me by Big basket was only 1946.32 but I was charged 1988. Moreover, they have further debited another 41 rs citing variable pricing for vegetable weights. Almost all vegetables are charged 10% extra on this premise. Overall they have charged me 2029 for items worth only 1946 according to their own bill.

I had cancelled an order on 28th june and yet to get my refund amount back. None of your customer service providers were helpful and after many calls not a single person followed up.
I have contacted my bank and phonepe upi as well, they never got a refund from your side.
Mailed my bank statement from 25th june to 3rd sept (paid to bigbasket on 27th june) and screenshot of my order on 4th of sept and yet to get any reply. Called bigbasket customer care on 10th and i get a call back from you after 2- 3 hrs.
Please look i to this matter and refund asap as it has been more than 2 months.

I have been a member of bigbasket for years. They started well but slipping downwards gradually. Yesterday, i placed an order for today's slot. It was supposed to be delivered between 7.30 and 10.30 am. At 10. 20 i get a call that their bike got punctured very close to my house and it would be delivered shortly. I agreed. I did not find that wrong.in 5 minutes i got a message that my products were delivered. I was wondering how that was possible. I called up the security personnel and they said that nothing was delivered. And after that i tried calling the coimbatore depot person who was always busy on the telephone. After continuous calls he answered. He said he would look into the matter and then another person called saying the phone hanged and he did not know how it automatically showed as delivered. I was totally upset with this very unprofessional behavior and cancelled the whole thing. When the app shows as delivered, it's difficult to cancel too. Then i had to say return to each individual product. Now the next scam is it asks for a slot to pick it up. How can they pick up something which they haven't delivered? God! The whole thing is a big scam. The app does not have a place where we can review the goods or service or any complaints.
Totally unprofessional. Can accept the truth. But cannot accept lies. (Phone hanging. Phone went automatically to delivered.) there are many stores nearby. It's time we boycott such online services. Very unhappy customer.

Recently, i made an online order with bigbasket, triplicane, chennai for vegetables, fruits, dust tea pack and dettol handwash refill. The total amount paid was rs.1099/-all items ordered were delivered but to my dismay, discarded items only were found. Many vegetables were dried up without any freshness and the tomatoes found were rotten. Moreover, the total bill could be actually around rs.350/-,, but they had charged 3 times more the actual worth. They are taking advantage of the pandemic corona scare. It is unwise to make online orders with them. They cheat on the buyers. I had to lose my hard earned money to them, thisway. Better to stay away from e. Commerce sites.