BigBasket.com Complaints & Reviews

I am complaining about don't buy products from big basket.

They sell everything bad. even a street shop is good than this big brand.
especially if you order online.
You will not get what you order.

i got expired stuff.
i didn't received corn packet and even though i am charged.

stale vegetables sent to me

Ticket No:[protected]

Dear Customer

Thanks for writing to Customer Service Bigbasket.

We have created a service request ticket and your ticket number is mentioned below in the email.

Due to high volume, there may be a delay in response. We will revert at the earliest, Thank you!.

For any further assistance, we request you to kindly contact us at[protected] or write...

Found foreign item in baby's food, Nestle cerelac wheat apple cherry, it is not fully powdered, will be difficult for baby to swallow, order no: MHO[protected]

Everytime I order their products, they purposefully leave out 2-3 items, so we can reorder again and meet their minimum order value of Rs. 600 for free delivery.

This ensures that customers order more items and increase their overall revenue. These guys used to be a good delivery service back when they launched, now they have turned 360 degrees and have begun to involve in such fraudulent malpractices.

An empty perfume bottle was delivered to me. The condition of the empty bottle was also very pathetic, completely worn down.

Money deducted but Order placed under cash on delivery
I want my refund

Hi

I used to be a consumer of BigBasket and thus created my account which involved my email id as well. I stopped using the app due to bad experiences with their delivery etc.

I, now, got a call from one of their executives (Megha, +91-[protected]) that they would like me to recharge my BigBasket wallet and in return they would give me an offer where I get my next 4 milk deliveries free.

I agreed and recharged my wallet but was still unable to apply the code and then Megha insisted on applying the code from the back-end.

I now realized that the code was valid for only new users and hence, she asked me for OTP and changed my email address in the profile without my consent. My email address was changed from [protected]@mbe-du.org to [protected]@gmail.com. The latter doesn't exist (at least in my knowledge) and could not be verified. Later on, Bigbasket also refused to give me the benefits which were promised to me initially.

Anyway, I would definitely want to file a complaint against them for 1) changing my email id without my consent and adding a fake id.
2) Not providing the offer benefits which Megha promised initially.

BigBasket executives now refuse to support me on this as my mode of communication (my correct email id) is not in their database.

Looking forward to your support on this.

Thanks,
Himani Saini

Today (1 Oct 2020) bananas supplied are of very poor quality .Overripe for being given to animals .No response comes for quality complaint being made .

Ordered eggs of 30 piece tray. Found out totally unusual characteristics of eggs.
1. Egg yolk immediately gets disaolved with white part without beating.
2. No smell of egg after breaking it.

I am regular customer of big basket and realising how can big basket sells such a bad quality of product and play with people health.

My contact number is [protected]
I have placed 48 orders during last one year. My last order dx - mco[protected].
One particular item was not delivered but i was billed for it. I took the matter with your staff. I was informed that due to excess grammage (In weight) that item costing rs.28.60 was withdrawn to make up for the price difference.
And this i am informed only after i asked for clarification why a product was billed and not delivered. This is recorded in your chat.

If the weight exceeds charge me for it and i would have paid even before your delivery was made.. Where is the transparency in your billing is you randomly don't deliver a product and later inform me that it was adjusted for a weight difference.
I am a regular and so far satisfied customer.. Let this not mar our relationship and make me switch another to another grocery e tailer.
I expect a reply from you.

The bill handed over to me by Big basket was only 1946.32 but I was charged 1988. Moreover, they have further debited another 41 rs citing variable pricing for vegetable weights. Almost all vegetables are charged 10% extra on this premise. Overall they have charged me 2029 for items worth only 1946 according to their own bill.

I had cancelled an order on 28th june and yet to get my refund amount back. None of your customer service providers were helpful and after many calls not a single person followed up.
I have contacted my bank and phonepe upi as well, they never got a refund from your side.
Mailed my bank statement from 25th june to 3rd sept (paid to bigbasket on 27th june) and screenshot of my order on 4th of sept and yet to get any reply. Called bigbasket customer care on 10th and i get a call back from you after 2- 3 hrs.
Please look i to this matter and refund asap as it has been more than 2 months.

I have been a member of bigbasket for years. They started well but slipping downwards gradually. Yesterday, i placed an order for today's slot. It was supposed to be delivered between 7.30 and 10.30 am. At 10. 20 i get a call that their bike got punctured very close to my house and it would be delivered shortly. I agreed. I did not find that wrong.in 5 minutes i got a message that my products were delivered. I was wondering how that was possible. I called up the security personnel and they said that nothing was delivered. And after that i tried calling the coimbatore depot person who was always busy on the telephone. After continuous calls he answered. He said he would look into the matter and then another person called saying the phone hanged and he did not know how it automatically showed as delivered. I was totally upset with this very unprofessional behavior and cancelled the whole thing. When the app shows as delivered, it's difficult to cancel too. Then i had to say return to each individual product. Now the next scam is it asks for a slot to pick it up. How can they pick up something which they haven't delivered? God! The whole thing is a big scam. The app does not have a place where we can review the goods or service or any complaints.
Totally unprofessional. Can accept the truth. But cannot accept lies. (Phone hanging. Phone went automatically to delivered.) there are many stores nearby. It's time we boycott such online services. Very unhappy customer.

Recently, i made an online order with bigbasket, triplicane, chennai for vegetables, fruits, dust tea pack and dettol handwash refill. The total amount paid was rs.1099/-all items ordered were delivered but to my dismay, discarded items only were found. Many vegetables were dried up without any freshness and the tomatoes found were rotten. Moreover, the total bill could be actually around rs.350/-,, but they had charged 3 times more the actual worth. They are taking advantage of the pandemic corona scare. It is unwise to make online orders with them. They cheat on the buyers. I had to lose my hard earned money to them, thisway. Better to stay away from e. Commerce sites.

I have an account with Big basket and on 8/8/2020 for the amount of 2935. I had placed an account with Big Basket and paid for the transaction through my debit card. The Big basket app showed that first time payment did not go through and hence I once more did the payment and placed my order.

However, the amount was debited from my account and even after nearly one month the amount has not been refunded. I have called Big...

The apples delivered last time was completely rotten,

Your order: ebro[protected] which was delivered on saturday 29 aug 2020. I tried to cut the apple yesterday, it came out rotten.
My number is [protected]
I request refund of the product

I have this morning received from you the above product - order id mmo[protected], delivery statement no.[protected], which i am unable to use as i cannot charge the reusable batteries. No cable has been provided with the product and i would like to know how i can charge the batteries. Please send me the required cable immediately. I have spoken to your customer service dept. And conveyed my problem.

With ref. to order ID DX-MBO[protected] for Rs. 225,

I have been charged twice from my bank for the transaction and amount has been debited twice from my savings account.

22/08/2020 11:44 am UPI transaction ref no.[protected]

22/08/2020 02: 06 pm UPU transaction ref no.
[protected]

The second payment showed success and processed.

However the first needs to be refunded immediately. Kindly look into the same.

Already paid for the order but still showing not paid, it is second time am facing the issue, I have shown the Support person the transaction details that have been paid for the order but still they are asking me to pay again

I funded the wallet on 20th august, amount got deducted from the bank account but didn’t credited in wallet, no response even after multiple follow ups. It seems it doesn’t values customers concern.
My complaint number is [protected]