BigBasket.com Complaints & Reviews

Order was cancelled, this is right of customer as products are already sold and payment is already processed.
kindly help to get all items delivered without any additional cost as payment already done.
Order ID: mamo[protected]

I have orderd yesterday on bigbasket online
Many products are show at less price i order many items but now they dont delivery any product

Order cancelled by bigbasket quoting operational challenges. The price tag of products had huge sale discounts while placing the order. After payment is complete, and few hours before delivery the order is cancelled

Yesterday night i paused milk subscription from 10th July' 2021 to 18th July' 2021 between 7 to 8 pm in evening. Dont remember exact time as there are better things to do. Today when i received milk in the morning then rather than accepting their mistake they are saying because it was done after 10. but i have been telling that i did it early as i sleep early. Their app always has some issues or the other. their milk deliveries are never on time. i shared the screenshot as well to their support team which is showing in my app that from 10 to 18 it is paused. still the team is not ready to accept. i understand they are bound by what app is showing them, but there might be technical glitch. why will the customer lie, that too long time customer who has been ordering since years now. on top of that all their executives are always too lazy to reply. imagine me talking to 4 executives to get this sorted but still no resolution. eventually i had to delete all subscriptions.

I placed an order on tuesday which included white eggs. They were delivered on thursday on time safely but today i boiled two of them, they got cracked in the vessel and while having I was feeling like I'm having plastic eggs. Here I'm highlighting the quality of eggs which was worst i ever had.

I have placed an Order ID: BNOO[protected]. Order Placed on : Sun 18 Apr 2021, 06:06 pm and Payment was also done through PhonePe and it was successful. We got the delivery today on 21st April at 7AM however the delivery agent is asking for full payment and says the payment is not done. I have checked my Account statement and amount 1804.46 got deducted from my account. The PhonePe app also shows the transaction was successful.

Bigbasket mentioned that the refund of 1806 will be initiated and with 7 days. But i have to make payment for the deliverables. So i did another payment on 21st April of 1836. I got confirmation from Big Basket that they have received the amount.

I called BigBasket after few days and they confirmed that refund was initiated on 24 April.

Now it's 29th June 2021 and I'm still waiting for the refund. I have been following up by Big Basket and Standard Chartered Bank for last 2 months. But as results nothing happened.
I have plenty of emails and their acknowledgement as proof. If you can help. That will be really great.

Complaint is against : Standard Chartered Bank and Big Basket both

Anuj Sharma
[protected]

While checkout it is asking to fund bbwallet which shows as -4
How it has become negative when I ordered once only via Sodexo
It is not alowing to order without paying 4 rupees to the bbwallet
This is complete fraud...

Order ID: DX-MGUFO[protected]
Delivered on 25th June,

I ordered for fruit and vegetables for first time through big basket, amounting Rs 627.45.

Utter disgusted to see that the coconut Sl No 7, was completely rotten.
My mobile no [protected]
188 Aravali Apartment
Alaknanda, New Delhi 110019.

Dipankar Saha

Dear sir,
Iam a resident of flat no:430  of sls signature apartment located in kadubeesanahalli bangalore -560103. bigbasket instant has been installed in sls signature  apartment from past more than one n half year till date (26/06/2021)
I would like to bring your to honourable notice, that bb instant is doing business in sls signature apartment without any permission from any legal association.
br...

On 15 june, 21 i had placed order and did its payment through paytm its been a week andi haven’t got money . When I contacted the customer service they told that money would be credited within 7 days and till now it hasn’t happened and they told me the transaction didn’t happen from their side but money debited still .
Very poor service and it was not a small amt for groceries it was ₹1035
And they are not at all helpful
I want my money back 😡😡

I ordered 3 kg mangoes on Bigbasket on June 15. I received an order modification mail from Big basket on June 16 morning ~1.30 hours before order delivery. It was mentioned that the mango weight is 3.36kg instead of 3kg and for that, they are charging ~51 Rs for the extra .36 kg which would have been found during the packaging. After receiving the order I was told they updated me that the mangoes are only 2 boxes i.e. 2 kgs, not 3 boxes and...

Attractive (300/-) high discounts are advertised for use of Deusche Bank debit cards. So you are encouraged to fill basket with 1500/- worth of goods. However on check out the payment fails, but order is accepted, without the discount. This voucher cannot be redeemed later. Thus you are forced to pay full price without the discount. Moreover if you cancel the order then any amount paid is credited to the BigBasket wallet and not to your original mode of payment. Thus you are forced to buy from them again to redeem your own money.

I had ordered watermelon yesterday along with other vegetables and it was spoilt so I would like a reimbursement of the amount I payed for the watermelon .

This happened in Hyderabad. I've ordered vegetables, groceries and drinks from bigbasket. I've been delivered the products on 26th May 2021. While consuming Thumbs-up I've observed the mfg. Date as 24th Jan 2021. It is best before 4months and so, expired on 24th May 2021. That means they've deliberately delivered the expired drinks to us.
If they could dare to deliver the expired product which is having the dates printed on it, then it is very easy for them to betray the consumers by delivering the expired products which are no t having dates on it.

I paid via wallet to bigbasket.
Money got debited from my wallet and bank.
The wallet even gave me a cashback for the transaction.
Still, Bigbasket claimed they couldn't capture the transaction.
Enquired with the bank and wallet customer service. They reported that Bigbasket got credited with the same amount.

Send bigbasket screenshot of wallet invoice and bank debit details. They weren't convinced.

Sir
i have ordered eggs with brand name egg master just laid on big basket.
eggs delivered by big basket of the above brand are plastic eggs. please inspect and take necessary action

Hi Sir,

I ordered vegetables & milk during lockdown time Rs 353.13 yesterday evening (05/30/21) with my wife name Rekha Anandh and mobile number [protected]. They provided only two option in delivery address. I thought They must calll we can collect the our order from dM,
liver person. But today I dont know what time they delivered. But i got message "delayed due to operational issue" today(05/31/21) at 6.25 am. I started check with their concern team first two peoples they said sorry and we do refund. Third time i calles to confirm. He said by chat which address you provided we delivered he order messaged you register mobile. After that I went directly to the flat checked wih security he confirmed me no we not collected any delivery from daily Bb like veg& milk.

Provided address from my end is 6316, No NEW VANAVIL FLAT AYYAPAKKAM CHENNAI 600077. but I am staying next to the flat address 6316, TNHB, AYYAPAKKAM CHENNAI- 600077.

I have informed my friend who staying in the same flat to double order received. Je also said no not yet received.

*I was expected they do call my number Not done

* which delivery message we got at 6.25 am ITS ABOUT DELAYED DUE TO OPERATIONAL ISSUE.
* They commiited to refund my amount but fially confirmed me That Not our mistake concern address delivery repeatedly...
*Its hurt us due to this Pandamic situation no basic food items not available. F
We arw in full lockdown.

* I agree they have more demand and hard job to deliver. But like this happen peoples must suffered. Please take proper action on them. I am ready share mesg we received and chat details

Thank you,

Anandh.M
6316, THB, AYYAPAKKAM, Chennai 600077
[protected]

I have received 6 month older French fries and kept in freezer, after 8 - 9 days we have tried to fry them but found it got rotten after open the pocket, then only I have seen the date it was more than 6 months older, I don't know how they are selling such products, what if it affects as a food poison. I need a proper response and corrective action of their operation not to happen again to me or any other customer. How dare they are playing with health and irresponsible answers from customer care.

I have paid for Bigbasket Star Membership program for 3 months as per the plan benifits i should get priority slots, But i was not getting any priority or even a Normal slot from 20 days, so i have tried to contact customer care to refund the amount i paid for premium service as they promised, As they are not giving Normal slot. They said they can't extend my membership or Provide refund or Provide service, It is Cheating to customers by taking money and Not providing a service

I have placed Bigbasket order DXMPO[protected] today with the order amount of 3990 using my paytm wallet.
Bigbasket is saying they didnt receive the amount from paytm and Paytm guys saying over message that its credited to Bigbasket.

How is that possible where did my money go?...