BigBasket.com Complaints & Reviews

I have received 6 month older French fries and kept in freezer, after 8 - 9 days we have tried to fry them but found it got rotten after open the pocket, then only I have seen the date it was more than 6 months older, I don't know how they are selling such products, what if it affects as a food poison. I need a proper response and corrective action of their operation not to happen again to me or any other customer. How dare they are playing...

I have paid for Bigbasket Star Membership program for 3 months as per the plan benifits i should get priority slots, But i was not getting any priority or even a Normal slot from 20 days, so i have tried to contact customer care to refund the amount i paid for premium service as they promised, As they are not giving Normal slot. They said they can't extend my membership or Provide refund or Provide service, It is Cheating to customers by...

I have placed Bigbasket order DXMPO[protected] today with the order amount of 3990 using my paytm wallet.
Bigbasket is saying they didnt receive the amount from paytm and Paytm guys saying over message that its credited to Bigbasket.

How is that possible where did my money go?...

My Name is MD SAIFALI shadowfax.
And my id is 291597.
I'm from satbari station
Dear sir..
Humare station m humare 2 TL h jo bahot batmeezi se or rude behaviour se baat krte h.
Ek TL hai jo abuse bhi krte h.
Sir Hume humari galti bhi nhi btate ki galti hai kya.
Hume humari galti ptaa hi nhi hoti ki humari galti hai kya or TL dono yehii kehte h ki humare nazaron se door chlaa haaa..
Do...

Sir, my big basket order is cancelled by customer care by saying incomplete address but the address is given by me is full address with my google location my register mobile number [protected] and he move my order item in my cart without my permission. I wait 4 to 5 days for these items and the customer care person cancel my order and at this time the slot is sawing full please help me and take complain against that customer care person....

Amount debited from account on 30th April. Bank statement has been sent confirming the same. We were told that money will be credited to our account within 4-7 working days. But now we were told that money did not reach big basket. They can not refund the money....

I tried to call him on whatapps but never reply me his name is Satish and whatapps his number is 91 [protected] i complain to him...

Order delivery slot changes without prior intimation and withoutany reason. It rescheduled to later delivery slot even though early delivery slot was available.
There is no transparency for customer. I feels like cheated as a customer. I will never recommend bigbasket and their pathetic service to anyone....

They have charged me twice for an order[protected].
When ever I reach there customer care over phone or email. They asked to wait 48 hrs. I've told 3 times by 3 different people (Prasanna, Pritham, Kavya) that just wait for 48 hrs and our PAYMENT GATEWAY team will update....

Am escalating this matter on the poorest quality of service on big basket again. It's shame to see that number of the complaints I made to your supervisors had no use till date and there has no been no change at all.

My order hadn't arrived till 9:25 pm and was showing packed. when I messaged the chat that it's too late and asked to move the order tomorrow and have a supervisor call me back to complain. The order was cancelled...

I was out of town for 3 days and bbdaily had not delivered my product on 11th so I had paused my subscription for milk for 3 days. Apparently when I came back to app to order last 2 days order had been delivered and charged. So I took it up with the support team and it's not love support instead robotic reply saying what's the proof you have pause, no record in our app and I finally end up wasting my time with no response....

Bigbasket has started a dirty game where they are giving sudden huge discounts so that you buy the goods and then cancel them after 2-3 days. Once the order is cancelled the paid amount is not refunded to the original payment source, rather gets credited in BB wallet forcing you to spend only on bigbasket platform. This is nothing but a huge scam these people are doing!

Requesting a probe on this practice started by bigbasket....

My Order MMO[protected] full order not delivered

From the Bill left by delivery man I find that the full order is not
delivered and no news for the balance items of my Order.

Also the Bill mention that `debit applied from Big Baskt Wallet`
and an amount of Rs.217/-
What does it mean ?
You are requested to contact me and explain this (My Mobile
No.[protected]) or write...

First of all money deducted from bank two times. And second, I choose the delivery slot of 8-10:30 pm, and now suddenly it changed to 11:25-11:45 pm. Is it a relevant time to deliver something? Even wasn’t given any option to choose another delivery slot second time. If you can’t deliver then at-least don’t give the false hope by showing the slot....

I cancelled the order of 1209.85 Rs which I had paid with credit card.
. I received only 99 Rs as my account wallet. The rest 1110 Rs was not refunded. Why?...

I wish to highlight below unpleasant experience with M/s. Big Basket, Chattarpur, South Delhi.

I made the order vide MGUFMD[protected] comprising of a pressure cooker.

A Gentleman, dressed up in Big Basket uniform appeared at 21:10 hrs on 20th March 2021.

Handed over Grocery and Pressure Cooker Box. We counted number of items, and he left site immediately.

It took few minutes...

I have been complaining the issue every week that Big Basket promises to deliver the order before next day 7 am if we order it before 10 pm the previous day. After you order and sleep, before 7 am next day your order will be updated as delivered in the app but it won't be delivered. We will have to contact the chat support and get back the money with lot of difficulty and follow up. This happens every week since last 3 years. I don't see...

Order Number : DXMPO[protected]
Date :[protected]

In Chopped Palak from Root and Packed receives a dead Rat.
Which was also not small in size....

Hi

Yesterday my mom paid twice the amount for canola oil
3 bottles were free with 3 liters of oil. The delivery person took money for six and left only 3 bottles. Even though the bottle had written one free on another

The call center refuses to refund my money.
I paid 1083 for 3 liter of oil. When the original cost is 889/- for 5 liters....

Hii,
My order number is Amkoo[protected] which amount was ra 302, but when I paid through my debit card on yesterday night you was debited total rs 540..how come? When my order value is 302ra then how you charged me rs 540?? I have an exchange item worth rupees 233, why that amount you are debited from my bank account..
Your customer service closed the conversation chat without solving my issues, can you return my extra...