BigBasket.com Complaints & Reviews

I have purchased Safola oil in Big basket with total cost of ₹704.00 on 5th March 2021. I tried to make payment via NetBanking and its failed unfortunately. Then i recieved email from Big basket stated "your payment transaction is failed, please retry payment. Then i paid via Google pay. Amount debited from my bank account. Still the same email i received from Big Basket that failed transaction.

When delivery person deliver...

This is Sanchita
I have placed my order today & order was placed successfully. I have paid via Google Pay and amount deducted from my ICICI Bank account but I have received message from Big basket that my payment has been failed.
Order ID #[protected]

When i have enquired to big basket customer care, they said they have not received the amount and told me to pay again.

So i have enquired the bank...

This is Sanchita
I have placed my order today & order was placed successfully. I have paid via Google Pay and amount deducted from my ICICI Bank account but I have received message from Big basket that my payment has been failed.
Order ID #[protected]

When i have enquired to big basket customer care, they said they have not received the amount and told me to pay again.

So i have enquired the bank...

I made an online payment of ₹602, the first transaction failed so I tried again. This time the amount was debited from my account but the status changed to pay on delivery and show payment failed. The amount hasn't been refunded yet....

Name - Sanket Bansal
My bigbasket account was deactivated by bigbasket mentioning that i have misused the policy of bigbasket and my money Rs602 is also taken by the company as my account is deactivated I can't use it
All i want is that my order should be delivered to me by bigbasket at my address....

I have made payment through paytm UPI for a big basket order. Amount got debited but order is placed under Cash on delivery .

Please find below message i received from the bank

Rs.4173.00 has been debited from your a/c no XXXX999637 on 21-02-21 towards UPI ID bigbasket@axisbank. To report fraud or raise dispute, click kotak.com/fraud...

When you wash the brownsugar delivered by bigbasket. It turns into normal sugar. Bigbasket is cheating on their customers with fake colored sugar....

On 6.1.2021 I received a mail of Ms Anshika vide Ticket Number : [protected] informing me that as per records of Bigbasket, they noticed that I have been placing the orders for commercial purposes. Hence, the account has been deactivated. She further informed that they are unable to activate your account once it is deactivated and unable to refund the amount to your source account.

In other words the amount paid by me for over...

This is third time i have ordered product and everytime they are skipping one or more items without even informing to the customer.Sometimes I am being charged for the delivery of a single item(three items ordered and delivered 1 item).
This is totally irritating. Please take a strict action...

I placed an online order, amount got debited from my account but order got placed under cash on delivery. I haven't received any refund either....

Hi Team,
My BigBasket account is deactivated based on dispute arise from my last purchase from "bigbasket daily(BB Daily)". without any prior communication from BigBaskset team. This shows how professionally they deal with consumers.

They have already deactivated my BB Daily account for the same. Both BB daily and BigBasket accounts are different and needs separate signup or registration as a consumer.
I believe...

Expired product delivered...

Rotten/Bad smell /Unusable vege from BigBasket ordered this sunday and today .very bad customer service and not giving proper response when any complaint is raised in their app,...

Order ID: MAMO[protected]
Transaction ID:[protected]
Transaction Amount:Rs.1694.51
Transaction date:02.12.2020
Transaction Time:06:27PM
Payment by: MobiKwik Amex card

I placed an order on 02.12.2020 on MobiKwik and did payment of Rs.1694.51 through MobiKwik American Express card and amount has been debited from my MobiKwik wallet but that transaction got failed.

I have...

Amount is deducted on 01/12/2020 from ICICI Debit card (screenshot attached), but bigbasket is denying that it received amount...

BB Big basket (Popular) brand supplied sugar on 21st October 2020.On opening slight bluish particles inside the pack & sugar taste was too sour had to spit immediately.Informed in writing to BB customer complaint through BB app & as well as separate e -mail to customer complaint gave my phone number also. No follow up phone call received . Only one mail received, Ticket No. [protected](given) & asking again to elaborate & again forwarded the...

Ordered date: 29/11/2020

Order No" MBO[protected]
Invoice No: MBI[protected]
Order Booking Name: Lekshmi Anoop

Really sick on the service been rendered by your guys who deliver here as kindly train them and please dont send attitude guys to deliver. This will go for a topic on blog and consumer forum.

As per my order been placed, your person came and given a call at 6:00am...

Water seepage has damaged Horlicks...

I added 5000 rs gv in my bb wallet which i purchase from amazon @5% discount i buy that gv for rs 4750 after i add in my wallet after sometime they cancel my order and close my account saying you purchase in bulk when i contact them to get my money back they denied and did not return my money i say plz activate my account for 2 days i used my money and after they again close my account or simply refund me that amount in my bank but they say...

Hi,

I placed an order MKOO[protected]. The amount of 1140.26 got debited from my Payzapp wallet but the payment failed. However the money was not returned to my Payzapp wallet....