BigBasket.com Complaints & Reviews

Paying bigbasket is a Big Problem. This is the 4th Instance I ma facing this issue, everytime my Blood Pressure increasing

1- Payment Transaction Failed paying via Laptop using PayTM Wallet
2- Payment Transaction Failed paying via Laptop using Credit Card
3- Payment Transaction Failed paying via MobileApp using PayTM Wallet
4- Payment Transaction Failed paying via MobileApp using Credit Card
5-Tried...

Dear BB,

What is the action towards my complaint which is stlll not resolved since 10 days has passed. So I would put my complaint in Consumer forum today to get resolvent thru them only. And you need to be replanted for the incident which has happened and negligence done by BB towards his distribution team behavior. On the above your people are telling to close down the service, was it my mistake to take service from BB have...

My request number is [protected] with bbdaily chat support. This is regarding Amul Taaza milk subscription on my registered mobile [protected]. I did not received the order since I recharged my bbdaily account with Rs 1800 on Apr 11, 2020 due to service unavailability after the pandemic. My flat was locked and there is no one to receive the order.

My account balance was 2300 after recharge which got deducted on daily basis, in...

On 31st Oct 2020, I placed an online order for some of the grocery items with Bigbasket company via the app. I made payment using internet banking using the option to pay via online payment mode. The site has redirected to the payment gateway using the ICICI portal, where the payment was successful with proper authentication with OTP for the transaction amount of 2502 Indian rupees.
Following things happened after the payment was madebr...

Big Basket packs personal hygiene and cleaning products like Harpic and Lizol with edibles like biscuits which are especially meant for children.
Previously also this had happened and I had escalated the issue but no change. The customer center executives only say sorry but the matter is not attended to with any seriousness....

They have cancelled my order and blocked my account without any reason
It's not only me, they have done of several others
First they make customer to buy their membership and then they will block your account
Please take appropriate decision against them...

I have called Big Basket multiple times and they are not till free calls.
I have told them over the last 6 months to change their image of the Hide and Seek Biscuitsbiscuit as the image shows them to be having extra choco chips while they are just normal ones without extra chocochip.
All the customers buying it are getting fooled or being mislead, I would have to say intentionally as the extra choco chips is a better quality...

I have ordered 40 products amounting to rupees 2997. Based on that they have added two items free as gift.
1. Fresho Signature butter cookies - cardamom, crunchy worth rupees 160 and
2. Lindberg assorted chocolates 36 pcs thin worth rupees 799
Now they are saying that those two items are out of stock and can't be delivered. I want a refund. They have it on their terms and conditions that "if a free item is not delivered,...

I have ordered oil tin of end cost rs. 1859 in which I have applied promo code AMEX300C.
Big basket wont able to deliver product as per order and than as per their customer care executive, item was not available in stock. So they have suggested to cancel order but I was not agreed. After that some senior executive mr. Shekh called ne assured me that I will be able to redem that AMEX300C code again for next order and cancelled that...

I am complaining about don't buy products from big basket.

They sell everything bad. even a street shop is good than this big brand.
especially if you order online.
You will not get what you order.

i got expired stuff.
i didn't received corn packet and even though i am charged.

stale vegetables sent to me...

Ticket No:[protected]

Dear Customer

Thanks for writing to Customer Service Bigbasket.

We have created a service request ticket and your ticket number is mentioned below in the email.

Due to high volume, there may be a delay in response. We will revert at the earliest, Thank you!.

For any further assistance, we request you to kindly contact us at[protected] or write...

Found foreign item in baby's food, Nestle cerelac wheat apple cherry, it is not fully powdered, will be difficult for baby to swallow, order no: MHO[protected]...

Everytime I order their products, they purposefully leave out 2-3 items, so we can reorder again and meet their minimum order value of Rs. 600 for free delivery.

This ensures that customers order more items and increase their overall revenue. These guys used to be a good delivery service back when they launched, now they have turned 360 degrees and have begun to involve in such fraudulent malpractices....

An empty perfume bottle was delivered to me. The condition of the empty bottle was also very pathetic, completely worn down....

Money deducted but Order placed under cash on delivery
I want my refund...

Hi

I used to be a consumer of BigBasket and thus created my account which involved my email id as well. I stopped using the app due to bad experiences with their delivery etc.

I, now, got a call from one of their executives (Megha, +91-[protected]) that they would like me to recharge my BigBasket wallet and in return they would give me an offer where I get my next 4 milk deliveries free.

I agreed...

Today (1 Oct 2020) bananas supplied are of very poor quality .Overripe for being given to animals .No response comes for quality complaint being made ....

Ordered eggs of 30 piece tray. Found out totally unusual characteristics of eggs.
1. Egg yolk immediately gets disaolved with white part without beating.
2. No smell of egg after breaking it.

I am regular customer of big basket and realising how can big basket sells such a bad quality of product and play with people health....

My contact number is [protected]
I have placed 48 orders during last one year. My last order dx - mco[protected].
One particular item was not delivered but i was billed for it. I took the matter with your staff. I was informed that due to excess grammage (In weight) that item costing rs.28.60 was withdrawn to make up for the price difference.
And this i am informed only after i asked for clarification why a product...

The bill handed over to me by Big basket was only 1946.32 but I was charged 1988. Moreover, they have further debited another 41 rs citing variable pricing for vegetable weights. Almost all vegetables are charged 10% extra on this premise. Overall they have charged me 2029 for items worth only 1946 according to their own bill....