BigBasket.com Complaints & Reviews

Sir
i have ordered eggs with brand name egg master just laid on big basket.
eggs delivered by big basket of the above brand are plastic eggs. please inspect and take necessary action

Hi Sir,

I ordered vegetables & milk during lockdown time Rs 353.13 yesterday evening (05/30/21) with my wife name Rekha Anandh and mobile number [protected]. They provided only two option in delivery address. I thought They must calll we can collect the our order from dM,
liver person. But today I dont know what time they delivered. But i got message "delayed due to operational issue" today(05/31/21) at 6.25 am. I started check with their concern team first two peoples they said sorry and we do refund. Third time i calles to confirm. He said by chat which address you provided we delivered he order messaged you register mobile. After that I went directly to the flat checked wih security he confirmed me no we not collected any delivery from daily Bb like veg& milk.

Provided address from my end is 6316, No NEW VANAVIL FLAT AYYAPAKKAM CHENNAI 600077. but I am staying next to the flat address 6316, TNHB, AYYAPAKKAM CHENNAI- 600077.

I have informed my friend who staying in the same flat to double order received. Je also said no not yet received.

*I was expected they do call my number Not done

* which delivery message we got at 6.25 am ITS ABOUT DELAYED DUE TO OPERATIONAL ISSUE.
* They commiited to refund my amount but fially confirmed me That Not our mistake concern address delivery repeatedly...
*Its hurt us due to this Pandamic situation no basic food items not available. F
We arw in full lockdown.

* I agree they have more demand and hard job to deliver. But like this happen peoples must suffered. Please take proper action on them. I am ready share mesg we received and chat details

Thank you,

Anandh.M
6316, THB, AYYAPAKKAM, Chennai 600077
[protected]

I have received 6 month older French fries and kept in freezer, after 8 - 9 days we have tried to fry them but found it got rotten after open the pocket, then only I have seen the date it was more than 6 months older, I don't know how they are selling such products, what if it affects as a food poison. I need a proper response and corrective action of their operation not to happen again to me or any other customer. How dare they are playing with health and irresponsible answers from customer care.

I have paid for Bigbasket Star Membership program for 3 months as per the plan benifits i should get priority slots, But i was not getting any priority or even a Normal slot from 20 days, so i have tried to contact customer care to refund the amount i paid for premium service as they promised, As they are not giving Normal slot. They said they can't extend my membership or Provide refund or Provide service, It is Cheating to customers by taking money and Not providing a service

I have placed Bigbasket order DXMPO[protected] today with the order amount of 3990 using my paytm wallet.
Bigbasket is saying they didnt receive the amount from paytm and Paytm guys saying over message that its credited to Bigbasket.

How is that possible where did my money go?

My Name is MD SAIFALI shadowfax.
And my id is 291597.
I'm from satbari station
Dear sir..
Humare station m humare 2 TL h jo bahot batmeezi se or rude behaviour se baat krte h.
Ek TL hai jo abuse bhi krte h.
Sir Hume humari galti bhi nhi btate ki galti hai kya.
Hume humari galti ptaa hi nhi hoti ki humari galti hai kya or TL dono yehii kehte h ki humare nazaron se door chlaa haaa..
Do TL hai humare jo na sirf humse balki oro k saath bhi yesa hi behaive krte h..
Or time se order diya hi nhi aaj tak Hume..

TL Names
RAMESH SIR
GOLDIE SIR

Sir, my big basket order is cancelled by customer care by saying incomplete address but the address is given by me is full address with my google location my register mobile number [protected] and he move my order item in my cart without my permission. I wait 4 to 5 days for these items and the customer care person cancel my order and at this time the slot is sawing full please help me and take complain against that customer care person.

Amount debited from account on 30th April. Bank statement has been sent confirming the same. We were told that money will be credited to our account within 4-7 working days. But now we were told that money did not reach big basket. They can not refund the money.

I tried to call him on whatapps but never reply me his name is Satish and whatapps his number is 91 [protected] i complain to him

Order delivery slot changes without prior intimation and withoutany reason. It rescheduled to later delivery slot even though early delivery slot was available.
There is no transparency for customer. I feels like cheated as a customer. I will never recommend bigbasket and their pathetic service to anyone.

They have charged me twice for an order[protected].
When ever I reach there customer care over phone or email. They asked to wait 48 hrs. I've told 3 times by 3 different people (Prasanna, Pritham, Kavya) that just wait for 48 hrs and our PAYMENT GATEWAY team will update.

Am escalating this matter on the poorest quality of service on big basket again. It's shame to see that number of the complaints I made to your supervisors had no use till date and there has no been no change at all.

My order hadn't arrived till 9:25 pm and was showing packed. when I messaged the chat that it's too late and asked to move the order tomorrow and have a supervisor call me back to complain. The order was cancelled without any call or confirmation and no call was received from anyone/Supervisor. Big basket you have been extremely disappointing and gave crossed all limits today. HORRIBLE SERVICE. I need to know why the order was not delivered with in the window and no communication sent that the order is delayed ... And order cancelled on whose confirmation.

I was out of town for 3 days and bbdaily had not delivered my product on 11th so I had paused my subscription for milk for 3 days. Apparently when I came back to app to order last 2 days order had been delivered and charged. So I took it up with the support team and it's not love support instead robotic reply saying what's the proof you have pause, no record in our app and I finally end up wasting my time with no response.

Bigbasket has started a dirty game where they are giving sudden huge discounts so that you buy the goods and then cancel them after 2-3 days. Once the order is cancelled the paid amount is not refunded to the original payment source, rather gets credited in BB wallet forcing you to spend only on bigbasket platform. This is nothing but a huge scam these people are doing!

Requesting a probe on this practice started by bigbasket.

My Order MMO[protected] full order not delivered

From the Bill left by delivery man I find that the full order is not
delivered and no news for the balance items of my Order.

Also the Bill mention that `debit applied from Big Baskt Wallet`
and an amount of Rs.217/-
What does it mean ?
You are requested to contact me and explain this (My Mobile
No.[protected]) or write to me immediately.

First of all money deducted from bank two times. And second, I choose the delivery slot of 8-10:30 pm, and now suddenly it changed to 11:25-11:45 pm. Is it a relevant time to deliver something? Even wasn’t given any option to choose another delivery slot second time. If you can’t deliver then at-least don’t give the false hope by showing the slot.

I wish to highlight below unpleasant experience with M/s. Big Basket, Chattarpur, South Delhi.

I made the order vide MGUFMD[protected] comprising of a pressure cooker.

A Gentleman, dressed up in Big Basket uniform appeared at 21:10 hrs on 20th March 2021.

Handed over Grocery and Pressure Cooker Box. We counted number of items, and he left site immediately.

It took few minutes for us to sanitize and open the box. We all were shocked to see 2 number of scrap utensils found inside the Pressure Cooker Box, instead of a brand new Pressure Cooker worth Rs.950.

Immediately, we reached out to the Delivery Person ([protected]). He arrived in next few minutes and refused to accept any possibility of such an incident.

He was found talking to someone in the Company and taking pictures, wasted considerable time o[censored]s.

After hard stress, he shared number of Mr. Manish ( So called Manager) :[protected].

We tried explaining the scenario, but Manish was adamant only repeating one thing “CONSIGNMENT LEFT MY WAREHOUSE IN GOOD CONDITION”. And he apparently checked each item personally which is highly impossible to believe.

We repeatedly asked whether he checked it, he said yes, in a totally unacceptable tone.

He was so arrogant that that he said “DO WHATEVER YOU WANT, GO TO CONSUMER COURT……..ETC”

He directly blamed us for doing “Hera pheri”

We tried reaching out to the Call Center, but other than an auto reply nothing worked out. We also placed a refund request and the pickup was scheduled for the next day. In a few hours it automatically was cancelled and my account disabled. This was the most shocking part.

This shocking incident shattered all our peace of mind and the mental agony of accusing 7 o[censored]s at home is beyond explanation.

In my life, I never interacted with such “Gentlemen” with unprofessional behavior and attitude. Also, my account being deactivated proves that there are a lot of people in on this.

I have been complaining the issue every week that Big Basket promises to deliver the order before next day 7 am if we order it before 10 pm the previous day. After you order and sleep, before 7 am next day your order will be updated as delivered in the app but it won't be delivered. We will have to contact the chat support and get back the money with lot of difficulty and follow up. This happens every week since last 3 years. I don't see any resolution for big basket team. Because of this my whole family cannot get the desired food and milk on time including the kids and baby. I need to go to market again and bring all the items I need in my busy schedule. When the big basket team cannot ensure proper deliveries to the customer and doesn't give a dam to the problems caused to their customers, its better to shut down the company and sit at home

Order Number : DXMPO[protected]
Date :[protected]

In Chopped Palak from Root and Packed receives a dead Rat.
Which was also not small in size.

Hi

Yesterday my mom paid twice the amount for canola oil
3 bottles were free with 3 liters of oil. The delivery person took money for six and left only 3 bottles. Even though the bottle had written one free on another

The call center refuses to refund my money.
I paid 1083 for 3 liter of oil. When the original cost is 889/- for 5 liters.