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1.7
Updated: Jul 12, 2025
Complaints 1208
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358
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BigBasket.com reviews & complaints page 10

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S
Sisy Augustine
Jul 15, 2022
Resolved
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Address: Pattabiram, Chennai

They steal in small amounts from each customer for products that they don't deliver. Regret being a customer of theirs in the first place. I know of very many people losing money with them like this and not get it back. Poor customer service responses, they give you reasons which are another headache in itself not really addressing the issue.
Aug 23, 2022
Complaint marked as Resolved 
BigBasket.com customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2022
BigBasket.com Customer Care's response We are sorry for the inconvenience caused, Re request you to share us the registered contact number. We will have this checked and assist you.
Sep 07, 2022
Updated by Sisy Augustine Wow you close an issue without resolving it!?
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    P
    Punitha naik
    from Bengaluru, Karnataka
    Jul 14, 2022
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    Address: #3 17th cross 3rd main road, chikkabidrekallu banglore

    Hello sir before I update my old adhar so its not complete my kyc now I complete and I want Dhabi membership so please solve my problem re-upload adhar I make re -adhar register
    BigBasket.com customer support has been notified about the posted complaint.
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      S
      sankararamanns2014
      from Noida, Uttar Pradesh
      Jul 13, 2022
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      Address: Bangalore

      The Big basket ran an promotional campaign for milk subscription and to recharge their Big basket wallet. Relying upon this promotion offer, I recharged Big Basket wallet by Rs.2000/- and when attempted to avail the offer of milk subscription, the offer was denied.
      Further Big basket is expensive as they charge service charges and it never shown on the price of the product. It is hidden charges and no transparency. So in totality including the service charges the products are expensive than Amazon or Jio Mart. if they collect everything from us what is profit margin is all about.
      On being complained in twitter also they never attempted to RESOLVE YOUR complaints. Shameless ###.
      It is the most unethical and fraudalent company where i was cheated of Rs.2000/ by recharging their wallet. They are not transparent and CUSTOMER centric. i too have provided by mobile.no.[protected] but no response.
      BigBasket.com customer support has been notified about the posted complaint.
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        P
        priyanshugtm
        Jul 11, 2022
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        I placed the order on July 8 2022. and the order is to be delivered on July 9 2022. but as of July 11 the order is not delivered but the app show the order is completed and when I tried to complain it they didn't response to the mail or call..
        BigBasket.com customer support has been notified about the posted complaint.
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        Hello Priyanshu, We regret the inconvenience caused. Request you to share us the registered contact number. We will have this checked and assist you.
        Reply
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          N
          Neel Karia
          Jul 10, 2022
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          Address: Bengaluru

          My order number is EXN-[protected][protected]. I did not receive jackfruit in my order but was billed for it (prepaid). The delivery agent said I would get the refund amount in my wallet but I did not get it. I am unable to reach the customer service on the big basket app. Please send me the refund.
          BigBasket.com customer support has been notified about the posted complaint.
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            A
            Amitvermaaaa1
            from Noida, Uttar Pradesh
            Jul 6, 2022
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            Address: Noida sector 41 uttar pradesh
            Website: www.bigbasket.com

            Hello sir
            My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
            This was my contact number [protected] help me. Please try my job. I was best my 100%
            BigBasket.com customer support has been notified about the posted complaint.
            Jul 06, 2022
            Updated by Amitvermaaaa1             Hello sir
            My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
            This was my contact number [protected] help me. Please try my job. I was best my 100%
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              A
              Amit ,verma09
              from Noida, Uttar Pradesh
              Jul 6, 2022
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              Address: Noida sector 41 uttar pradesh

              Hello sir
              My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
              This was my contact number [protected] help me
              BigBasket.com customer support has been notified about the posted complaint.
              Jul 06, 2022
              Updated by Amit ,verma09               Hello sir
              My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
              This was my contact number [protected] help me
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                A
                Amit ,verma09
                from Noida, Uttar Pradesh
                Jul 6, 2022
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                Address: Noida sector 41 uttar pradesh

                Hello sir
                My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
                BigBasket.com customer support has been notified about the posted complaint.
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                  N
                  Nandanc
                  from Bhubaneshwar, Odisha
                  Jul 5, 2022
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                  Reference no 7592f454b75ebb31f00

                  Multiple payment received for order[protected] and refund promised to reach my bank within 24 hours as intimated by bigbasket vide sms on 2nd july, 22.
                  The amount is not yet credited to my MASTERCARD account.

                  I also face payment problems eachtime I buy things from the store unlike in Geomart or amazon where it is quite smooth and hasselfree.
                  Niranjan Nanda, Cuttack, Odisha
                  BigBasket.com customer support has been notified about the posted complaint.
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                    S
                    Sanjana I
                    Jul 4, 2022
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                    I received bad quality fruits
                    I need refund
                    Proof join in photos
                    +4 photos
                    BigBasket.com customer support has been notified about the posted complaint.
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                      P
                      Pradeep chinni
                      Jul 3, 2022
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                      Resolved

                      Address: 3rd ward near Municipal High school
                      Website: Big Basket coustomer

                      Hi sir my name is pradeep no information how was detected my big basket account what is the problem can solve the problem and activate my account I'm send the problem in mail no body activate my account what was the reason nit responding. Activate my account As early as possible
                      +1 photos
                      Aug 11, 2022
                      Complaint marked as Resolved 
                      BigBasket.com customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 09, 2022
                      BigBasket.com Customer Care's response                       Hello Pradeep, We regret the inconvenience caused. Request you to share us the registered contact number. We will have this checked and assist you.
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                        S
                        Shirish Pansuriya
                        Jun 26, 2022
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                        I had ordered pidilite strain off remover which I have received with leakage.
                        BigBasket.com customer support has been notified about the posted complaint.
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                          D
                          Dr.Ashwini
                          Jun 23, 2022
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                          While checkout it is asking to fund bbwallet which shows as -33 rs.
                          How it has become negative when I ordered once only and paid the said amount completely via UPI.
                          It is not alowing to order without paying 33 rupees to the bbwallet
                          This is complete fraud.
                          +1 photos
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                            K
                            karun409
                            from Nalgonda, Telangana
                            Jun 23, 2022
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                            In website, they mentioned as on orders over Rs.1299, they will send free products. I placed order of Rs.1392, but not provided any free gifts.

                            My order no. NJMKDO[protected]

                            I sent few emails and call customer support team but they don't have answers and saying they will provide a callback.
                            +3 photos
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                              K
                              karun409
                              from Nalgonda, Telangana
                              Jun 23, 2022
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                              I placed an order: NJMHDO[protected] on 19th June, delivery date shown as next day i.e., 20th. But till 21st not delivered and status updated as Order Complete. I searched for local big basket contact number and called and he said, we have some issues and money will be refunded. I used big basket wallet as my payment method and till today money was not refunded and no further update was provided to me via sms/mail.

                              Today I contacted bigbasket support team and they are saying they don't know anything and said they will arrange a callback.
                              BigBasket.com customer support has been notified about the posted complaint.
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                                S
                                Sujay@125
                                from Vasai, Maharashtra
                                Jun 23, 2022
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                                Website: www.bigbasket.com

                                When I ordered parwal from bb basket. Its cost was 31 after that I retured that parwals as they were not fresh. After that thry credited only 24 rupees and didn't gave 7 rupees for the reason of variable Weight which wasn't correct. Then I used that money in buying something. After that they debited 11 rupees without any perfect/correct reason. And When I am going to order something it is showing to pay 11 rupees along with the product price. I live in vasai
                                +3 photos
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                                  M
                                  Monalisad180
                                  from Kolkata, West Bengal
                                  Jun 20, 2022
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                                  On 13th June I placed an order of Rs1759 to Jugipara lane, Chinsurah. Order id-NJMKLO[protected]. The delivery date was showing was 16th June. On 16th June the delivery was postponed to 17th june and no luck on that day as well. On 18th June got a call from big basket executive that due to some technical issues they wont be able to process the order so I must go ahead and cancel the order which I did on that day itself. I was assured to get the refund as well. When today I havent got my refund and opened the app to check it showed that my last order has been completed and delivered. When I called up the customer care they said that my order has been delivered and when I told them about the whole scenario they said that they are checking with the delivery executive but yet to get the response.
                                  I wish to get the money back as soon as possible.
                                  +2 photos
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                                    S
                                    Satish Khandre
                                    Jun 19, 2022
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                                    Website: Big basket

                                    This happened multiple times, many time we got spoiled breads and other food items and today got spoiled eggs.
                                    When we boiled its colour changed to PINK.
                                    When I complain this to Big basket they say will refund the money. What will happen if they refund the money .
                                    Will that solve my kids health?
                                    BigBasket.com customer support has been notified about the posted complaint.
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                                      Hari vardhan12
                                      from Nalgonda, Andhra Pradesh
                                      Jun 16, 2022
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                                      I have placed an order on 8th June 2022 and the expected delivery will be on 9th June but it postponed to 10th, 12th, 13th and 14th of June.

                                      Today s 16th June still my order was not Delivered and they have Updated the status as Complete in app.
                                      when i call to customer service they are not giving proper response and simply saying "You will get a call back in 15 minutes" but i didn't get any call till now.

                                      my Order no : NJMKDFO[protected]
                                      +1 photos
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                                        C
                                        cspl1
                                        Jun 16, 2022
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                                        BB Complaint Ticket No:[protected]

                                        Q1. Ordered Mango 2Kg, received in 2 packets ; returned one packet (poor Quality), total amount deducted for 2kg = 192.72/-; but refund is just 88 rs ?? Please correctly refund half price of selling price 96.4 Rs.

                                        Q2 Fruits and Veggies items are always BILLED overweight..
                                        Never recd these as ordered quantity .
                                        Also now sending fruits/veggies in loose bags many items mixed in one sack loose..no weighing labels etc .. quantity remains doubtful..

                                        Refer :
                                        Order No: EXN-[protected][protected]
                                        Mango 2.kg rs 176.0 Quantity change 2.19kg rs192.72
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