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BigBasket.com Complaints & Reviews

bigbasket.com
1.7
Updated: Sep 22, 2025
Complaints 1213
Resolved
364
Unresolved
849
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BigBasket.com reviews & complaints page 10

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A
Anupjay
from Delhi, Delhi
Aug 1, 2022
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In the order delivered on 1 August, the baingan was rotten (all of it); the tomatoes were stinking and the onions were too small.
Pathetic quality for a TAta company
BigBasket.com customer support has been notified about the posted complaint.
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We regret the inconvenience caused, we request you to share us the registered contact number. We will have this checked and assist you.
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    P
    Prakashkumar123
    from Sasaram, Bihar
    Jul 27, 2022
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    Sir i have ordered a product in big basket but due to some reason i am cancelling order. After cancelled order my amount is not credit in airtel money wallet . My order date is 18.07.2022. i have complaining big basket and airtel money but they do not reply. Sir please help me to refund proceed my account imadiately .
    BigBasket.com customer support has been notified about the posted complaint.
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      H
      Haseeba Tanveer
      Jul 27, 2022
      Resolved
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      Resolved

      I have made an order worth 500 which i have prepaid but i didn't receive it.app is closed later and now I can't track also customer care chat expect us to sit with mobile all time so that I can mssg at their convenient time.so frustrating
      Sep 2, 2022
      Complaint marked as Resolved 
      BigBasket.com customer support has been notified about the posted complaint.
      Verified Support
      Aug 02, 2022
      BigBasket.com Customer Care's response       We regret the inconvenience caused, request you to share us the registered contact number. We will have this checked and assist you.
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        H
        Hrudhaya
        from Hyderabad, Telangana
        Jul 23, 2022
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        Hello team,

        I've ordered groceries from big basket on 07/07/2022 costs 3600/- delivery guy failed to deliver that day next day we will be going outstation so said them to cancel the order they said that they will cancel and refund back from that day they are saying to wait 9 days once 48 hours onc 24 hours once but amount wasn't refunded finally they said amount was refunded but I didn't receive any amount i contacted bank but their is no use big basket team gave an arn number but bank people also not responding can you please help me to get the amount refund back.

        Thank you.
        BigBasket.com customer support has been notified about the posted complaint.
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          F
          Farhazwatson
          from NEW DELHI, Delhi
          Jul 22, 2022
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          I ordered 3 items one by one ..but they merge it ...and i cancelled my 3rd item ...
          But now still my wallet showing negative balance why ???
          Negative -230
          BigBasket.com customer support has been notified about the posted complaint.
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            S
            Sisy Augustine
            Jul 15, 2022
            Resolved
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            Resolved

            Address: Pattabiram, Chennai

            They steal in small amounts from each customer for products that they don't deliver. Regret being a customer of theirs in the first place. I know of very many people losing money with them like this and not get it back. Poor customer service responses, they give you reasons which are another headache in itself not really addressing the issue.
            Aug 23, 2022
            Complaint marked as Resolved 
            BigBasket.com customer support has been notified about the posted complaint.
            Verified Support
            Jul 23, 2022
            BigBasket.com Customer Care's response             We are sorry for the inconvenience caused, Re request you to share us the registered contact number. We will have this checked and assist you.
            Sep 07, 2022
            Updated by Sisy Augustine             Wow you close an issue without resolving it!?
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              P
              Punitha naik
              from Bengaluru, Karnataka
              Jul 14, 2022
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              Address: #3 17th cross 3rd main road, chikkabidrekallu banglore

              Hello sir before I update my old adhar so its not complete my kyc now I complete and I want Dhabi membership so please solve my problem re-upload adhar I make re -adhar register
              BigBasket.com customer support has been notified about the posted complaint.
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                S
                sankararamanns2014
                from Noida, Uttar Pradesh
                Jul 13, 2022
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                Address: Bangalore

                The Big basket ran an promotional campaign for milk subscription and to recharge their Big basket wallet. Relying upon this promotion offer, I recharged Big Basket wallet by Rs.2000/- and when attempted to avail the offer of milk subscription, the offer was denied.
                Further Big basket is expensive as they charge service charges and it never shown on the price of the product. It is hidden charges and no transparency. So in totality including the service charges the products are expensive than Amazon or Jio Mart. if they collect everything from us what is profit margin is all about.
                On being complained in twitter also they never attempted to RESOLVE YOUR complaints. Shameless ###.
                It is the most unethical and fraudalent company where i was cheated of Rs.2000/ by recharging their wallet. They are not transparent and CUSTOMER centric. i too have provided by mobile.no.[protected] but no response.
                BigBasket.com customer support has been notified about the posted complaint.
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                  P
                  priyanshugtm
                  Jul 11, 2022
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                  I placed the order on July 8 2022. and the order is to be delivered on July 9 2022. but as of July 11 the order is not delivered but the app show the order is completed and when I tried to complain it they didn't response to the mail or call..
                  BigBasket.com customer support has been notified about the posted complaint.
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                  Hello Priyanshu, We regret the inconvenience caused. Request you to share us the registered contact number. We will have this checked and assist you.
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                    N
                    Neel Karia
                    Jul 10, 2022
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                    Address: Bengaluru

                    My order number is EXN-[protected][protected]. I did not receive jackfruit in my order but was billed for it (prepaid). The delivery agent said I would get the refund amount in my wallet but I did not get it. I am unable to reach the customer service on the big basket app. Please send me the refund.
                    BigBasket.com customer support has been notified about the posted complaint.
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                      A
                      Amitvermaaaa1
                      from Noida, Uttar Pradesh
                      Jul 6, 2022
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                      Address: Noida sector 41 uttar pradesh
                      Website: www.bigbasket.com

                      Hello sir
                      My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
                      This was my contact number [protected] help me. Please try my job. I was best my 100%
                      BigBasket.com customer support has been notified about the posted complaint.
                      Jul 06, 2022
                      Updated by Amitvermaaaa1                       Hello sir
                      My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
                      This was my contact number [protected] help me. Please try my job. I was best my 100%
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                        A
                        Amit ,verma09
                        from Noida, Uttar Pradesh
                        Jul 6, 2022
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                        Address: Noida sector 41 uttar pradesh

                        Hello sir
                        My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
                        This was my contact number [protected] help me
                        BigBasket.com customer support has been notified about the posted complaint.
                        Jul 06, 2022
                        Updated by Amit ,verma09                         Hello sir
                        My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
                        This was my contact number [protected] help me
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                          A
                          Amit ,verma09
                          from Noida, Uttar Pradesh
                          Jul 6, 2022
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                          Address: Noida sector 41 uttar pradesh

                          Hello sir
                          My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
                          BigBasket.com customer support has been notified about the posted complaint.
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                            N
                            Nandanc
                            from Bhubaneshwar, Odisha
                            Jul 5, 2022
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                            Reference no 7592f454b75ebb31f00

                            Multiple payment received for order[protected] and refund promised to reach my bank within 24 hours as intimated by bigbasket vide sms on 2nd july, 22.
                            The amount is not yet credited to my MASTERCARD account.

                            I also face payment problems eachtime I buy things from the store unlike in Geomart or amazon where it is quite smooth and hasselfree.
                            Niranjan Nanda, Cuttack, Odisha
                            BigBasket.com customer support has been notified about the posted complaint.
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                              S
                              Sanjana I
                              Jul 4, 2022
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                              I received bad quality fruits
                              I need refund
                              Proof join in photos
                              BigBasket.com customer support has been notified about the posted complaint.
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                                P
                                Pradeep chinni
                                Jul 3, 2022
                                Resolved
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                                Resolved

                                Address: 3rd ward near Municipal High school
                                Website: Big Basket coustomer

                                Hi sir my name is pradeep no information how was detected my big basket account what is the problem can solve the problem and activate my account I'm send the problem in mail no body activate my account what was the reason nit responding. Activate my account As early as possible
                                Aug 11, 2022
                                Complaint marked as Resolved 
                                BigBasket.com customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 09, 2022
                                BigBasket.com Customer Care's response                                 Hello Pradeep, We regret the inconvenience caused. Request you to share us the registered contact number. We will have this checked and assist you.
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                                  S
                                  Shirish Pansuriya
                                  Jun 26, 2022
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                                  I had ordered pidilite strain off remover which I have received with leakage.
                                  BigBasket.com customer support has been notified about the posted complaint.
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                                    D
                                    Dr.Ashwini
                                    Jun 23, 2022
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                                    While checkout it is asking to fund bbwallet which shows as -33 rs.
                                    How it has become negative when I ordered once only and paid the said amount completely via UPI.
                                    It is not alowing to order without paying 33 rupees to the bbwallet
                                    This is complete fraud.
                                    BigBasket.com customer support has been notified about the posted complaint.
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                                      K
                                      karun409
                                      from Nalgonda, Telangana
                                      Jun 23, 2022
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                                      In website, they mentioned as on orders over Rs.1299, they will send free products. I placed order of Rs.1392, but not provided any free gifts.

                                      My order no. NJMKDO[protected]

                                      I sent few emails and call customer support team but they don't have answers and saying they will provide a callback.
                                      BigBasket.com customer support has been notified about the posted complaint.
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                                        karun409
                                        from Nalgonda, Telangana
                                        Jun 23, 2022
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                                        I placed an order: NJMHDO[protected] on 19th June, delivery date shown as next day i.e., 20th. But till 21st not delivered and status updated as Order Complete. I searched for local big basket contact number and called and he said, we have some issues and money will be refunded. I used big basket wallet as my payment method and till today money was not refunded and no further update was provided to me via sms/mail.

                                        Today I contacted bigbasket support team and they are saying they don't know anything and said they will arrange a callback.
                                        BigBasket.com customer support has been notified about the posted complaint.
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