BigBasket.com Complaints & Reviews

While checkout it is asking to fund bbwallet which shows as -33 rs.
How it has become negative when I ordered once only and paid the said amount completely via UPI.
It is not alowing to order without paying 33 rupees to the bbwallet
This is complete fraud....

In website, they mentioned as on orders over Rs.1299, they will send free products. I placed order of Rs.1392, but not provided any free gifts.

My order no. NJMKDO[protected]

I sent few emails and call customer support team but they don't have answers and saying they will provide a callback....

I placed an order: NJMHDO[protected] on 19th June, delivery date shown as next day i.e., 20th. But till 21st not delivered and status updated as Order Complete. I searched for local big basket contact number and called and he said, we have some issues and money will be refunded. I used big basket wallet as my payment method and till today money was not refunded and no further update was provided to me via sms/mail.

Today...

When I ordered parwal from bb basket. Its cost was 31 after that I retured that parwals as they were not fresh. After that thry credited only 24 rupees and didn't gave 7 rupees for the reason of variable Weight which wasn't correct. Then I used that money in buying something. After that they debited 11 rupees without any perfect/correct reason. And When I am going to order something it is showing to pay 11 rupees along with the product price....

On 13th June I placed an order of Rs1759 to Jugipara lane, Chinsurah. Order id-NJMKLO[protected]. The delivery date was showing was 16th June. On 16th June the delivery was postponed to 17th june and no luck on that day as well. On 18th June got a call from big basket executive that due to some technical issues they wont be able to process the order so I must go ahead and cancel the order which I did on that day itself. I was assured...

This happened multiple times, many time we got spoiled breads and other food items and today got spoiled eggs.
When we boiled its colour changed to PINK.
When I complain this to Big basket they say will refund the money. What will happen if they refund the money .
Will that solve my kids health?...

I have placed an order on 8th June 2022 and the expected delivery will be on 9th June but it postponed to 10th, 12th, 13th and 14th of June.

Today s 16th June still my order was not Delivered and they have Updated the status as Complete in app.
when i call to customer service they are not giving proper response and simply saying "You will get a call back in 15 minutes" but i didn't get any call till now.

my...

BB Complaint Ticket No:[protected]

Q1. Ordered Mango 2Kg, received in 2 packets ; returned one packet (poor Quality), total amount deducted for 2kg = 192.72/-; but refund is just 88 rs ?? Please correctly refund half price of selling price 96.4 Rs.

Q2 Fruits and Veggies items are always BILLED overweight..
Never recd these as ordered quantity .
Also now sending fruits/veggies in loose bags many...

I had ordered vegetables in big basket on 11June2022 and payment also done.. The amount got deducted from my account also. It was supposed to delivered on 12june morning slot. Till now no body did. I reported this issue through customer care service on 12 June itself.. No one responded till now. I tried calling also.. No one responded... Pls help me. ....

A worst behaviour irrespect with cee
Bangalore ittamadu 5k store...

I ordered whiskas cat food from big basket 11 jun /2022 they started showing item delivered on their app on 12/2022, 07:04 pm I didn't got the item customer care making excuses like I'm not comfortable with hindi i tried to call customer care but they will not answer and will put you on hold for 1 hour then you'll just give up....

I have ordered products worth Rs. 2565.48 on Jun 7, 2022 which even after stating one day delivery was given delivery slot after 3 days ie Jun 10, 2022. Still I paid total of Rs. 2378.87 after applying voucher and placed the order.

Now I waited for this order yesterday (Jun, 10) but it never arrived. And now you can not call customer care unless you have ISD pack on phone. And they never replied to my chat when I contacted...

After making a payment of Rs.524 from my Paytm Wallet, I recieved a message that my payment had failed. I again recieved a message that it was successful after a few minutes and a few hours later, I recieved another notification stating it had failed. The amount had already been debited from my Paytm Wallet hence I tried reaching out to BigBasket Customer Care but there's no way to get to them. I'm deeply disappointed. I'm having a really...

I have ordered products worth Rs. 2565.48 on Jun 7, 2022 which even after stating one day delivery was given delivery slot after 3 days ie Jun 10, 2022. Still I paid total of Rs. 2378.87 after applying voucher and placed the order.

Now I waited for this order yesterday (Jun, 10) but it never arrived. And now you can not call customer care unless you have ISD pack on phone. And they never replied to my chat when I contacted...

I am trying to complain for order no
MER-MJPO[protected].
All materials received was quality very very poor .
But customer service not responding of call and messages....

I have ordered from bigbasket twice the same order and both the time it got cancelled and my money was transferred to bbwallet without my concern i have been trying to contact with the customer care from all the three option i.e email, call and chat from two days but no response, I just want my money to be transferred to my original payment source....

Hi placed one order on 31st may in that i received one damaged product with few missing items. after that I placed a exchange request for which I got the confirmation that it will be exchanged by 6th June but on 6th June my request got cancelled and now I am unable to make any request on that order.

Even customer care service is also very pathetic and after receiving a call they first listen the problem and after that they...

I had placed an order on bigbasket on 27th May with expected delivery on 28th may. Order id is-TN-[protected][protected]. I did not receive the order. There were no phone calls or any update. The app simply showed delivered. After seeing the issue on the app i tried calling customer care which is pretty poor to respond but somehow I got connected. After 7-8 calls finally one agent told me that I'll get a refund for the order as it was a mistake...

My order is delayed by almost more than 4 hours which is very disappointing and for help I have contacted the customer care team 4 times every time they told me to that your order will be delivered in 1 hr and we will call you back in 15 min but not even a single time I have recieved any call and still my order is not delivered... I am very much frustrated from that lie statements of customer executives every time .

And one...

Delivered only 4kg of washing machine powder instead of 12 kg and the consumer number is always offline and email never gets heard worst service...