Billdesk — money did not refunded to account

I was trying to do a fee payment through upi on billdesk of 106.90 rupees on nsdl website against the token no-[protected] when the transaction was done the status shown on upi app that is your transaction is successful but when i again visited on the nsdl website it shows to payment again after that i tried to contact billdesk and nsdl through mail but they didn't reply after that i contacted to bank they suggest me wait or contact billdesk but billdesk is not replying please solve my issue as soon as possible
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I have paid electricity bill of CESC Kolkata from Google pay but status is showing payment fail.But amount Rs 1300 has been deducted from my account on 10th Nov 2018.Please check and confirm when I will get my money back.

I was trying to pay my fees of Guru gobind Singh indraprastha University, New Delhi on their website . One of my transaction failed due to insufficient funds after that I tried to make payment but Everytime it showed transaction failed
Dear Dileep,

To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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