BillDesk Complaints & Reviews

Date of incident - 26/04/2018
Online payment for landline bsnl connection
I had made the payment to bsnl landline connection through the bsnl portal and chose billdesk as payment gateway.
The transaction was not successful. It said transaction could not be completed sorry for the inconvenience, but my amount 1404 was debited from my icici bank account. The transaction id is bil[protected].
I am checking teh bsnl portal the payment is not reflecting.
Please check this and either correct the payment or refund the money back to the account.

I did not get credit of my jio phone recharge, though account was debited in the following transaction:
I was to recharge my jio mobile no. On 25.04.18 at 12.04.31 hours thro ibs. Amount of the recharge rs.349/- was duly debited to my account but i did not get the recharge. The detail of billsdesk transaction is

Billdesk /npnb[protected]/[protected]/jio recharge
Kindly get the transaction completed or refund the amount immediately so that i could renew my plan which is expiring on 26/4/18

Have pay 25/04/2018 to jio recharge through your billdesk from vijaya bank
Rs. 399.00. Your site shows that payment success but it was deduct from my a/c. Please refund my amount immediately. My a/c number is [protected]. Transection reference id 22171000. And amount rs. 399/- was tranfar to your a/c. Number [protected]. I hope you do so.

I paid my electricity bill on the 9th of march thru internet banking and the amount of rs.1666 got deducted immediately but the dept says that they have not received the amount and the transaction is a failure whereas the bank is saying that the bill desk payment gateway has confirmed that the payment has been made. the payment gateway is saying the ref number for the transaction is LOBC[protected] but the electricity department is saying there is no such transaction. the money has been debited from my account and i have been going for more than a month to both the places but they are just blaming one another and now the new bills have come with this arrears which they are asking me to pay. request you to pls chk with sbi billdesk gateway thru which i paid the bill in goa or to tell the bank to give me proof that it has been paid. if both of them say that they don't have the money then where has it gone and my acct is debited . pls tell them to reverse the amount back if poss.thank you

I tried to purchase tata mutual fund online.
I used my debit card no 4722xxxxxxxx27339 icici bank and initiated transaction for rs 10000 online.
Date and time of transaction was 20/04/2018 around 0241 pm.
The account is debited vide narration vin/tata mf_bd /[protected]/0 however i got the response as communication failure.
I request you to kindly return my money and oblige

Dear sir/mam,

Below is the message which i got while doing order to domino's pizza. But my order is not placed as i had talk to domino's. Also my money is not refunded as i was waiting to refund.

Please resolve my query.

Message as:

Hi there!
You just made a successful payment of rs. 404.00 at billdeskfood1
For future reference, your order id is npt[protected].
Thanks,
Paytm team

I paid through my paytm wallet yesterday (21st april, 2018) @ 10:38pm and the amount got deducted but dominos didn't receive any order, though inr355 was received by billdesk.
My transaction id is npt[protected] and i have also attached the photo of the payment which proves that i paid the amount to billdesk.

Looking forward for the refund asap.
Thanks.

On 21st april, 2018 at 1:44pm, i started a transaction (Recharge) of rs. 448 from my jio application and i went on to pay via upi. I received the payment request on my upi app which is google tez which i approved and payment was successful. As i returned back to my jio app, the recharge was not done, even when the amount was already deducted from my bank account.

The upi transaction id generated was[protected].

I contacted tez customer support and they confirmed that the transaction has been successful and has been received at the gateway of indiaideas. But, when i contacted jio, they told me that they have not received any such payment from me and this prompted me to write to you in utter disappointment.
I request to kindly look into the matter and credit back the amount to my account or proceed with completing my recharge to save me from further inconvenience.

My upi transaction[protected] from tez for 349 rs is not succeed please check and revert on same.

There no way to communicate and register a complain to billdesk even from tez when i "raise bbps dispute" which open's a billdesk website after entering transaction id this message will came

"error!
Sorry, we are unable to process your request at this time. Please try after some time.
"

Transaction number:[protected]

On 17 apr 2018, i have recharged of rs 299/- through online vide sbi transaction no lsbi[protected]igadispzl5. Though the amount has been debited from my a/c, however, the transaction has been failed. I have again recharged on 17 apr 2018 of rs 299/- vide sbi transaction no nsbi[protected]igadivnaa4 and successful. Thereafter i have lodged complaint to sbi for refund of money. Cms. [protected]@sbi.co.in has intimated that merchant (Billdesk) has confirmed the transaction mentioned above has been successful and settled on 18 apr 18. Please confirm the said transaction as the amount has not been credited to my a/c to tatasky till date..

Sir, i made electricity payment through billdesk with upi transaction but payment is done indiaideas company but electricity bill is not paid bill details are 538.35 rs regarding usc no[protected] payment is made through tez app o[censored]pi address [protected]@oksbi. So, pls refund money as soon as possible
Payment details
From: mr. Javid shaik ([protected]@oksbi)
Issuer bank: allahabad bank

To: indiaideas ([protected]@icici)

Google transaction id: cicagmdlh5zrfg

I tried to book indigo flight on 20th april, 2018 through axis bank net banking payment option, the amount of rs. 4, 445 got deducted from my bank account, but no booking was done. No further intimation was given either by airlines nor by billdesk about the refund of the payment. Please look into the matter. Reference for booking :inb/[protected]/indigo airlines (Billdesk)/na

I had booked bharat gas (Cancelled booking id: 9122) lpg cylinder on 19.04.2018 09.49.19 and made online payment using bhim upi through billdesk pos and amount ₹ 675.68/- was deducted from my account but still it showing payment status pending on bharat gas cylinder booking site. Payment made through bpcl billdesk transaction no.[protected]. The day before yesterday i received payment confirmation from bharat gas site is failure and please get the deduted amount refund to my account or my subsidiaries account as this transaction got failed.

I would like to request you to please look into the serious matter as soon as possible because already 48hr have passed and the deducted amount was not credited to my bank account or my subsidiary account..

Sir,
I have racharged a topup voucher of rs 220/- on 16/04/2018 for bsnl mobile no [protected]. Througn bsnl portal. My account has been debited which i have received a message vide bsnl portal ref id pgsm[protected] time 10:08 am. And bill desk rct no: [protected] dt 16/04/2018. But till date the above mentioned mobile no has not been recharged. I am facing problem. Please do solve it at the earliest.
Regards, gaurav ghimiray
[protected]@gmail.com ([protected])

Hi,

Myself subha, recharged my jio number [protected] via upi with my icici upi id ([protected]@icici) on 9th april, 2018 for rs.349.
The amount got debited from account but it is not received at the jio end.
So i recharged my number further through internet banking.
I approched my bank regarding this and they told like the payment is processed. But at the jio end they havent received it.
Kindly do repay rs.349 to my icici account.

Thanks,
Subha g

Sir on 3rd april 2018 while applying for ugc net application fee of rs.1000/ has been deducted from my debit card but the transaction got failed. I paid rs.1000/ once again then the transaction was successful... (Transaction i'd :lcnd[protected])
I have gone through the refund policy of bill desk for failed transactions i. E, will be credited automatically within 3-5 days. But 12 days completed still i haven't received my refund for the failed transaction
So please refund the amount deducted for failed transaction... Thank you!.

I was paid aprjc exam fees 150/aplication cfss transaction numberon[protected] on13/4/2018 evening 7pm. I entered otp password in the time money also deducted from my account. After submiting server shown error and time out also. So i cant able to complete my application today last date, pls acccept my request you solve my problem credit my deducted amount. I used rupay debit card from sbi bank. Please issue my transaction.

Sir on 5th april 2018 while applying for aprjc, application fee of rs.150 has been deducted from my debit card but the transaction got failed. I paid rs.150 once again then the transaction was successful... (Transaction i'd : lhmp[protected])
I have gone through the refund policy of bill desk for failed transactions i. E, will be credited automatically within 3-5 days. But 9 days completed still i haven't received my refund for the failed transaction
So please refund the amount deducted for failed transaction... Thank you!

I am a tez user and paid my electricity bill online but it is not recived by the electricity board. the customer service is saying that may be billdesk has some problem and tez had initiated the payment to them. my billdesk id is BDGO[protected]okhdfcbank.i havemade a complaint at [protected]@billdesk.com but they are not responding. Also my electricity board is giving me late fine.
please help.

I was paid cbse net exam fees 250/aplication number81158203 on11/4/2018 evening 5.30pm. I entered otp password inthe time money also deducted from my account. After sumiting shown error and time out also. So i cant able to complete my application today last date, pls acccept my request you solve my problem credit my deducted amount asap. I used visa cord from union bank.