Blue Dart Express Complaints & Reviews

Hai,
I got the courier from hdfc bank and i need the courier on an urgent basis but the blue dart express didn't come to deliver and dint called me and they changed the status as person not available at address and this happened 3 times and they will not respond to calls and behaving rudely with customers.
Details of bluedart office: blue dart express ltd, 10 jai hind oil mill compound, lbs rd, bhandup west, 400078.

I have recived sms on 13th stating my icici bank credit card will be delivered through bluendart courier and on 14th recived one more message stating blue will attempt to deliver my card however today recived sms stating card delivered to unauthorised person and its surprise that my card delivered to some one iam not aware and anything goes wrong blue dart will be responsible. This is redicouls service

Dear sir / madam,

I have sent the parcel through blue dart on 7th of november 2019, waybill no. [protected] but it had not been reached on address.

Bewakoof brands pvt. Ltd. 2nd floor pod counter, shed no.1 to 9, a wing, swarajya complex, near haldiram complex, rajlaxmi compound, kalher village, taluka bhiwandi. Pin code: 421302, maharashtra, india.

Already, 8 days has passed but still the parcel is not been delivered on above address.

Please look into the matter and do the needful at the earliest.

I am attaching the screenshot of blue dart tracking details for your reference

Thank you

Dear sir / madam,

I have sent the parcel through blue dart on 7th of november 2019, waybill no. [protected] but it had not been reached on address.

Bewakoof brands pvt. Ltd. 2nd floor pod counter, shed no.1 to 9, a wing, swarajya complex, near haldiram complex, rajlaxmi compound, kalher village, taluka bhiwandi. Pin code: 421302, maharashtra, india.

Already, 8 days has passed but still the parcel is not been delivered on above address.

Please look into the matter and do the needful at the earliest.

I am attaching the screenshot of blue dart tracking details for your reference

Thank you

My parcel is from club factory is on 14/11/2019 from blue dart. On one is reached my home. Infact i have received msg from blue dart unable delivered your parcel.in msg blue dart delivery boys cell no.+91-[protected]. I have may time dial this no but no one received my phone. That service is not good. Parcel no. Is awb[protected]. My cell no is +91-[protected]

This complain is against the deleivery boy who has updated status of my courier as consignee shifted from address. I waited whole day after receiving message at the given address and it is frustrating to know have received such status of my credit card. There was no intimation or call whatsoever. Will i get my card back? Credit card being a sensitive issue, i want to know status of the same. Kindly return it or i will have to put this up to consumer court forum. This has happend twice now

Hello my name is rohit, i ordered a set of attar from fridaycharm.com and it was shipped by them on 27 oct 2019. The expected date of delivery was 02 nov 2019 but it was delayed by the blue dart courier and after few days around 10 nov 2019 i received a message that nitin maurya, a blue dart courier boy will deliver the product to me. As i called him, he continuously hanged up my calls and not even replied to my message. I spoke to the customer care representatives thrice and they misguided me that i will receive my shipment the next day. Now when i'm checking the status of my shipment, it is being sent back to the shipper and they didn't even intimated me about this. Pathetic service from blue dart.

We are using blue dart services from past 6 months we had no issues but from past one month we are facing problem with your service, we draft the mail on every sunday because my consignment has to be picked up on monday at any cost. Your people even generate token on monday but the people are so much least interested none of them comes to pick my consignment and your people dont follow up the case, we will have to bombard with them sending back to back mails, and there is no soft denial from your chennai customer care executives. I always get hard denial from them.

Till now no one came to pick my consignment, this kind of pathetic service will spoil the blue dart reputation for sure, concerned person kindly look into this and rectify asap

The below mentioned person is following the case, she says topay cases we cant give any confirmation, ours is ielts examination center we will have to send the documents on time, else candidates results will be on hold, this again spoils our reputation aswel. Something alternate has to be done for us

Priya s. K | executive - customer service |blue dart express limited
New # 11, sterling road, nungambakkam, chennai - 600 034, india.
 +[protected] │ f +[protected] │ │ [protected]@bluedart.com | www.bluedart.com
Follow india? S most awarded logistics company on

This is regarding Waybill [protected]
Status Shows : Address not found
This address is police verified and the same as in passport not sure how team is not able to locate.
We have not received any phone call or message regarding the parcel.

This is very urgent parcel please contact and deliver this.
If you are not able to locate address pl share the office address in the delivery location will collect from their.

This is with regard to AWB# [protected], I would like to register a complaint please, regarding a couple of issues with this one delivery.

The delivery person called me about this yesterday (10 Nov) pretty late and requested if he can bring it the next day (today), due to the fact that his vehicle’s tyre had a puncture. I readily accepted and said it was quite ok. However, the reason entered in the system (about which I received an SMS) was that I was not available to take delivery. This is not true and the real reason that product was not delivered to me on time, is not recorded, whereas a false, untrue reason is being recorded. Not sure how many places and how many times this is happening. Wanted to bring this to your attention.

The second issue is that this person is not very polite and always refuses any Electronic Modes of payment, saying only option available to “us” (meaning Bluedart) is cash. I find this hard to believe. A delivery company as big as Bluedart has the only option to take Cash? I don’t believe so.

When I stated that I can only pay by electronic means the guy immediately says “so I will cancel?”. This person is pretty lackadaisical with Customer Service. For one delivery, this was twice that he has created problems. Then, when I asked him about Google Pay or any other option, then, he says PayTM is ok. Then, subsequently, I saw him use the Bluedart App and send us a OTP (request for payment), which was subsequently completed successfully.

Why is the person saying that the only option available for “us” (Bluedart) is Cash, when the Bluedart App provided to him by your company, clearly has an option for at-least one or more Electronic way to accept payment?

Also, when I said a complaint/concern will be raised about all these issues, the delivery person nonchalantly says, “no problem”.

Looks like this person is taking his job for granted and is forgetting the fact that he is bound to provide professional service on behalf of his employer (Bluedart) and if he does not do so, then, the affected parties are Lenskart and me (the end customer). Ultimately, this affects Bluedart’s image (as this is not one isolated small incident for sure, given this person’s bad attitude).

Please look into this matter. Your delivery persons are the points of contact with the general public and this person in particular is lying brazenly (at-least on two occasions for this one delivery), quoting Bluedart name. This brings a very bad reputation in the public’s mind about your company. I was almost going to register a complaint with Lenskart (the company who sent the product I bought, through Bluedart)…the complaint would have been against Bluedart…all because of a lackadaisical, not courteous, untruthful and unprofessional behavior of one of your Delivery persons.

Although, this might look like one isolated incident, surely, this is happening on a continuous basis every day, thereby causing aspersions to the Bluedart brand name. Hope you take some corrective actions soon in this regard and hope that the next time there is a delivery through Bluedart, the option of making an Electronic Payment is acceptable as a first option, without having to go through unpleasant interactions with your very unprofessional delivery person.

Thank you
Sincerely

..Srini B

Hello, my credit card from axis bank was dispatched through your courier, your delivery agents are calling for me to deliver the card. But i am currently not living at the same address, i recently changed my address to another city. I requested the delivery agents to deliver the item in my relatives house. But they are not delivered that. Yesterday i got a message that they successfully delivered my credit card to me. But i did not received it. I am trying to reach them since yesterday evening. No one is responding. If they are delivered the item then to whom did they delivered the item.

I'm from Dhar (MP), Pin Code - 454001. I've booked tickets for an event tomorrow from PayTm Insider and they mailed me that your tickets will be delivered to you by the Blue Dart Express.

Today, when I checked the status of my package on Blue Dart, it is showing that the consignment is delivered to someone named 'Prashant' in "Indore".

When the shipping address is clearly mentioned of "Dhar", how can they mark it as delivered after delivering the consignment in Indore?

I'm extremely disappointed with the services of Blue Dart Express. I want my problem to be resolved as soon as possible.

I live in magarpatta city, hadapsar, pune. I have opted for a cash on delivery from hopscotch worth rs.1442. The delivery was attempted by blue dart employee suraj kamble. I gave him rs.2542 as i did not have a exact change. He too did not have change. So he asked me transfer the money through google pay. I paid through google pay. After which he left without giving back my money. I tried contacting him but his answers are irresponsible. Please help me to get back my money.

Tracking number: [protected]

Delivery guy name: suraj kamble
His phone number: [protected]

Hi,

There is a hdfc credit card to be delivered by bluedart to me. But the address mentioned in the order was my old address. So i would like to change the delivery address to my work address to resolve the issue.

I want to change the delivery address of the waybill number [protected] to

Sez unit 2,
Building no. H06, level 7,
Hyderabad,
Telangana 500081

Please help me out.

Thanks

Hi,
Morning 8.40 am i received a message stating that your shipment is out for delivery and again evening i was received a another message stating that your shipment is undelivered due to address related issues but no one was contacted me, with out contact me how can they update like this comment. This is not a proper way and i am trying to contact their customer service which no is available on website that was not contactable.
Thanks in advance..

My axis bank replacement cc was sent via [protected] bluedart which was expected to be delivered at 08.11 to my office address, these guys shows out of delivery in the night @20.03 hrs & then says unlocatable address. Called number of times to customer care & they assured that delivery will be done but till date its not delivered. I have also requested them if they dont provice service in this area they don't make wrong remark just make note that "service not available in this area" so that sender should send consignment via alternative courier.

My passport is supposed to be delivered at my residence in dombivali area. We are working professionals, so there is a specific timeline during which we are home. I had raised a request at their customer care to deliver the passport in a specified time which was unheard. Still okay. Apparently, the courier guy comes, sees the closed door and goes back (Even though there is a sticker at the door which has a message). He called (Out of three...

Hi,

Your delivery boys do not turn back if asked to come by 4pm. Next day again they come on some odd time even though they know we are available after 4pm. This way they just update delivery attempted premises closed. Are you guys really serious not to deliver things. One day i did not accept the delivery as i was fed up of calling the person and repeated delivery attempted status

Please share status of my card. I just received the message that blue dart couldn't deleiver the consignment. There was no intimation on call whatsoever. I was at the deleivery address whole day but no intimation . Kindly deleiver my credit card . Worst service. Upon tracking courier it said consignee has movzed. Howevere i received no intimation over phone while i was in house only

We are continuously following up for given pod [protected] & [protected] dt : 08/11/19 (Air mode)

To till time material is still undelivered!!! Please be ifnormed air mode delivery should be max 2nd day

Though sending through air mode shipment is still stucked to till date, and delivery is taking time of 4th day for unknown reason which is very serious issue.

Please escalate on this matter as todays delivery is must, or else our order will be cancelled …. Ultimately bluedart will be fully responsible.

Reply on same at your earliest