| Address: Bluedart (Branch) Maraimalai Nagar, Chennai, Chennai, Tamil Nadu, 600048 |
This is with regard to AWB# [protected], I would like to register a complaint please, regarding a couple of issues with this one delivery.
The delivery person called me about this yesterday (10 Nov) pretty late and requested if he can bring it the next day (today), due to the fact that his vehicle’s tyre had a puncture. I readily accepted and said it was quite ok. However, the reason entered in the system (about which I received an SMS) was that I was not available to take delivery. This is not true and the real reason that product was not delivered to me on time, is not recorded, whereas a false, untrue reason is being recorded. Not sure how many places and how many times this is happening. Wanted to bring this to your attention.
The second issue is that this person is not very polite and always refuses any Electronic Modes of payment, saying only option available to “us” (meaning Bluedart) is cash. I find this hard to believe. A delivery company as big as Bluedart has the only option to take Cash? I don’t believe so.
When I stated that I can only pay by electronic means the guy immediately says “so I will cancel?”. This person is pretty lackadaisical with Customer Service. For one delivery, this was twice that he has created problems. Then, when I asked him about Google Pay or any other option, then, he says PayTM is ok. Then, subsequently, I saw him use the Bluedart App and send us a OTP (request for payment), which was subsequently completed successfully.
Why is the person saying that the only option available for “us” (Bluedart) is Cash, when the Bluedart App provided to him by your company, clearly has an option for at-least one or more Electronic way to accept payment?
Also, when I said a complaint/concern will be raised about all these issues, the delivery person nonchalantly says, “no problem”.
Looks like this person is taking his job for granted and is forgetting the fact that he is bound to provide professional service on behalf of his employer (Bluedart) and if he does not do so, then, the affected parties are Lenskart and me (the end customer). Ultimately, this affects Bluedart’s image (as this is not one isolated small incident for sure, given this person’s bad attitude).
Please look into this matter. Your delivery persons are the points of contact with the general public and this person in particular is lying brazenly (at-least on two occasions for this one delivery), quoting Bluedart name. This brings a very bad reputation in the public’s mind about your company. I was almost going to register a complaint with Lenskart (the company who sent the product I bought, through Bluedart)…the complaint would have been against Bluedart…all because of a lackadaisical, not courteous, untruthful and unprofessional behavior of one of your Delivery persons.
Although, this might look like one isolated incident, surely, this is happening on a continuous basis every day, thereby causing aspersions to the Bluedart brand name. Hope you take some corrective actions soon in this regard and hope that the next time there is a delivery through Bluedart, the option of making an Electronic Payment is acceptable as a first option, without having to go through unpleasant interactions with your very unprofessional delivery person.
Thank you
Sincerely
..Srini B
Nov 14, 2019
Complaint marked as Resolved Received a call from their Customer Service person at their local (Maraimalai Nagar) branch. After a good discussion, he profusely apologized and promised to ensure that customers will be made aware of payments through electronic means and also that he will coach and instruct his delivery person to behave in a more courteous and professional manner henceforth.
Thank you Bluedart for your prompt response and action, in this matter!!!
Blue Dart Express customer support has been notified about the posted complaint.
Address- Golden Abodes Pvt Ltd, B-313 G O square wakad Pune-411057
Mob No-[protected]