Blue Dart Express Complaints & Reviews

My name is jay arvind parekh, actually we were expecting a courier from sbi on 6 nov, unfortunately the delivery boy did not call us before coming and my family members went down to buy vegetable the delivery boy left a note saying that he tried to contact but nobody recived and left, later i called the contact center and spoke with a stubborn women called muskan i informed her about the same and told her that i am flying on 10 to jammu and want the delivery to be scheduled before that, she is telling that i only have 3 to 6 slot available on 10 nov and i am explaining her that i am flying at 2 pm but she is just adamant and telling its your problem what kind of customer service is this, blue dart as a company has changed they are not concerned about their customers my waybill no is [protected] in the name of my wife akansha parekh

Delivery boy not delivered my credit card hence he mentioned that i am not available but last 3 days i am on leave staying at my home which mentioned in delivery address. Today i was went to blue dart service office they told me my credit card will be delivered today but not received. When i check with my tracking number [protected] it's shown delivery attempted but not available.

Hi,

I have been told that my bank consignment would be delivered to me by yesterday. Later, I got a message from blue dart saying there is some address problem. But, delivery guy confirmed me over phone that he forgot to deliver the package and said he will be delivering it today early morning. Since then there is no communication from him.

I made a call to customer care again today morning and they said they would be delivering the product today on priority considering that I would be out of town from tom and need that consignment on priority. Later I gave one more call to customer care and they confirmed that they have escalated the issue and would be delivering the package by 7PM today.

It's already 9PM and no body has delivered the consignment. Without even contacting me they are simply updating status as address no available. I hope I'm clear when I say it's a banking consignment and needed it yesterday. Due to non delivery I stayed back just to collect the parcel. Even today they are not ready to deliver that package. Can I get some escalation contact?

Awb# [protected]

Thanks,
Karthik

Worst customer care services from blue dat. It is the worst. I want to escalate it to HDFC from next time onwards change the courier services.
On 5th due my unavailability delivery person couldn't able to deliver the product. I have called customer care and asked for delivery on 6th november 2018. But I didn't received the delivery nor any update.
Such a irresponsible delivery services.

I ordered Denim Shirt combo of 4, and I have seen in facebook like there was pure denim shirt only. I ordered that denim shirt 4 pices very honestly but I don't know this order will be fake order and I will get this type of shirts like foothpath. Even when courier came and call me I gone there and tell him the open this I want to show. But this ghuy told me that u can't open it, after that I gave money to his hand I took this percal and I just open it and I saw there is 4 shirt like normal what is cost will be 500 only. When I saw that products and tell him that I don't order that so I don't want this ghuy told me that no I can't take it back. So I want my money back because I don't ever seen that type of business. 😡😡😡, My order ID OID467313

My credit card courier i'm not get. But i'm tracking the website the status is failed attempt. Only one time delivery people is called me. That time i'm in my native. I informed to delivery boy with in two days i'm available. One reach then i will call the delivery boy, only two ring then my call is disconnected. What can i do.
Pls solve my problem

Blue dart awb no. [protected] dispatched from indusind bank, mumbai dated 29/10/2018 not delivered till date though the mail packet has arrived at the delivery place. The bluedart website is showing delivery delayed from 1st of sept. 2018.
Further please also note that i was making complain to the customer care & the bluedart website & by e-mail to customer services but nothing has been done till date.
Kindly look into the matter so that my mail packet can be delivered as soon as possible.

Blue dart awb no. [protected] dispatched from indusind bank, mumbai dated 29/10/2018 not delivered till date though the mail packet has arrived at the delivery place. The blue dart website is showing delivery delayed from 1st of sept. 2018.
Further please also note that i was making complain to the customer care & the blue dart website & by e-mail to customer services but nothing has been done till date.
Kindly look into the matter so that my mail packet can be delivered as soon as possible.

Writing this complain is to make you understand and needed some important facts to come to notice which i have been experienced through your company.
On 28 june 2018 i had make life insurance for senior citizen policy the payments was successfully done with my debit card on 28 june 2018 as i was promised as soon my payments is done my policy documents will be displaced next day with blue dart courier service. Pid no: ([protected])

As per now, i didn't received any single documents from or any response with blue dart courier service. I had call so many times to your company. But sorry to say as a existing customer i lost faith and trust and really not appreciated with your service and not willing to continue relationship with you in future.

I assume that this complain would definitely make you take some corrective actions against the team member and couriers.

Yours sincerely,

Customer

Hi,
May i know the reason why my shipment is not delivered?

Yesterday full day i was at home waiting for my shipment and when i checked the status i saw a foolish message need department name/extention number.
Its a small apartment and what department name you want?
And when i tried calling your customer care no one is attending, they are disconnecting the call.

This is not the first time, evereytime we are facing the same issue.

Janeesh

Hello team,

Regarding the shipment [protected], it was not delivered and i can see that the status has been updated as "consignee's address unlocatable/landmark" in your tracking system.

Earlier today i had got a message to my mobile that, it will be delivered today (10/5) and there was no call i received from bluedart delivery person.
There is are so many other shipment has been delivered by blue dart team to my address and i was at home waiting for this to be delivered.
Not sure how this can be be tagged to "consignee's address unlocatable/landmark"... Please help resolve at the earliest.

Ref : [protected]

Docket picked up on 2nd nov.@ mumbai. Delivery at department of space colony, bangalore.

While tracking the shipment - it reflected that the it had arrived and was on the way for delivery, i had postponed all my plans and waited till 6pm on 3rd october, finally a got a surprise in the tracking, that delivery attempted - premises closed. On cross verifying with our security gate register it was found that no one from blue dart and entered our colony, thereafter i started following with cc, with no proper response/ answer and there continued to support the delivery team saying that we were not at home. Finally the shipment arrived at 5.25 on 5th nov, the delivery boy was so arogant which was not expected. This is not the service/ behavior of blue dart that we have expected.

Last month i got courier from blue dart of hdfc card waybill is [protected], delivery guy delivered at night 7:30 pm he asked my family member to come to mainroad not did door delivery, i didn't escalate this because he is also employee like me, who will give guarantee of security of my family lady at night, anyway my house owner helped us to collect parcel, now your great delivery guys forgot my address within a weeks time, even if new delivery guy is trying to deliver too, no body from blue dart tried to contact me by phone for guidance on finding address, i don't want to work with your delivery guys, please help me with how to find my courier from your hub, this is not entertainment product, it's bank related one i will have commitments, any way you guys can't understand seriousness, new way bill - [protected]

I was trying to contact regarding my shipment since 4 days the shipment is to be delivered in prime location of nims, pujagutta, hyderabad.
But thet called me once saying it is not in his scope.. And they will send the shipment by other person.. I was c9ntinously trying to reachout to thr same number i received call from he is directly igboring my call.. And i even tried to call the office where the shipment is held.. I even found response from the location. If they return the product. I will go for high level enquiry on this..

My way bill number is:
[protected]

Undelivered held at location.. Status in my shipment plz.. What this wrong.. I want my shipment. Delivery at today.. How to change address i don't know. Plz help me. I have proof aadhar card. What do know plz help me. How to take my shipment in directly plz told him. Not a call at delivery boy me. Yesterday i contact to r. T nagar blur dart office not give my shipment. So told is not hand delivered why.. I have correct address no40/1. Brigade triumph, dasarahalli main road. Near amruthalli police station. Bangalore-560024

Last month blue dart delivered hdfc card to my current address, they delivered ang night 7:30 pm night awb [protected] on oct last fy18 and they didn't do door delivery and been rude with me saying that he has other works and can't wait for my family members go to main road, he was literally rude, thought not escalate thinking about i am also employee, hr asked my family members come out of home at night in the dark, now to the same address with month a gap hdfc tried to send another courier awb [protected] now blue dart is telling unable to locate my address within a month they forgot my address or they performance went down worst yo very worst,. They didn't even make one call to my number to address guidance, i don't want to work with blue dart delivery guys, please help me how to get it from local hub i will go and collect it. This is not a entertainment product, it's bank card i will have serious commitments, i am sending the same yo hdfc nodel officer too

I had couriered a packet from new delhi to mangalore on 30 october, 2018 via blue dart vide their receipt number [protected]. Since it contained original certificates (And a weight of 180 grams), i was told that it would go as critical mail and would be delivered the next day.

I paid a high amount of rs. 580/- because i was told it would be delivered the next day.

Till the courier was delivered on 02 november, 2018 evening, it was a nightmare, no reply and anxiety.

Worst experience, ever.

I have called bluedart customer care several times and got token number several times for a courier pickup but till now no one has come for the pickup. I have to send a wrist watch for repair to fossil india pvt ltd in bengalure (Pin 560008). I want to send it from my place bhilai (Pin 490009). Fossil company had asked me to quote their account number 112276 for courier pickup. Despite getting token numbers so many times, no one has come...

Blue dart tracking site is showing the delivery date of my parcel is 03/nov/18 but i didn't get my parcel yet... Why my parcel is not delivered yet... N you are showing wrong information in the site thats totally worng.
Please deliver my parcel tomorrow any how.
And also since two days i am calling in blue dart costomer care no. Neven after picking uo the call no one is responding... Thats really really bad... Pls slove this soon n i want my parcel tomorrow.

I mailed them like this:

Hi bluedart team,

#1.
Last month, i have placed an order through mi.com. The tracking id: [protected]. My address pin code: 721625. The delivery agent didn't contacted with me even 1 time also. On 15th oct, i got a mail that your product is out-for-delivery without agent's contact number.in the evening, they have updated that address not found where they already delivered products before that. And on 22nd oct, they again updated that i refused to take the product even i didn't receive any single call from bluedart. Without contacting with customer, they are updating miscellaneous status.
I have already attached the screenshot of the tracking details.

#2.
One return request i have raised through amazon. Amazon return request no:[protected]. The bluedart agent called me for pick up and told me to go his mentioned place and give the product to him. When i refused to go his mentioned place and told him that it's not bluedart's policies, he used many abuses words to me and told me that "keep your product with you, i won't take your product". Agent name : biplab das (As he mentioned me on call).
Still my product not picked up yet.

#3.
One more product is coming to the same pin code from amazon. Tracking id: [protected]. Will i get the product or this time also bluedart agent returned my product without deliver to me? Today i got massage that address not found like as usual.

May bluedart team will taking any quick actions regarding this kind of misbehaves or we have to take any other actions to give the proper reply for this kind of behaviors from the delivery agent?

I hope, i'll get a reply from you regarding this.

Thanks,
Deb