| Address: New Delhi, Delhi, 143001 |
Good day
This is regarding dispatch of my card through bluedart courier service with tracking number "awb 35xxxxx91" to amritsar, punjab address dated 18th october-2018. The service and response from bluedart is annoying and highly unprofessional.
The courier company neither attempted delivery of the card nor contacted us telepathically. When we went to the courier company's office situated at “100/101, national shopping complex, near nandan cinema, gt road, amritsar” on the 24th october morning, we were very rudely told by the admin staff that they do not service this area and the card was returned back to its origin. They told us to contact the dispatcher "icici bank" and we
As customer should tell bank to not to book parcel's with blue dart as they will not attempt delivery of it next time as well and the same will be returned again.
This was very rude response from a courier service. If the area mentioned in the address is not under their service area, they should not accept the delivery of the parcel beforehand. Further if they do accept, they should at least make a phone call, so that we can arrange collection by physically going to their office. But they did not do either of these and the response was extremely poor.
If the company got some ethics and service policies and have access to this review, i want escalation of this poor service rendered by bluedart company.
I re-iterate, there was not even a single phone call made by bluedart courier company to us and no delivery was attempted at all.
Oct 29, 2018
Complaint marked as Resolved Issue resolved by Bluedarts Management by redirecting Bluedart Amritsar head office to deliver parcel on the marked address. Many thanks to Sonia Nair and Anu Arora.
Regards,
A Sharma
Blue Dart Express customer support has been notified about the posted complaint.
(Advocate)
Chamber No. -228 Gali No.-7
District & Session Court Surajpur
Greater Noida Gautam Budh Nagar
M.-[protected]
E MAIL ID -adv[protected]@gmail.com