Blue Dart Express Complaints & Reviews

I received 2 messages on 5th Oct'16 stating the product ordered from Amazon will b delivered on 6th Oct'16. It was a gift and I was appreciative of Blue Dart for sending me a sms in advance regarding the delivery.
I was appalled to note that not only was the product not delivered but there has been no communication from Blue Dart on it's lapse for non-delivery.
Called the Helpline number today and the executive informed me to call up on 13th Oct'16. She could not tell me as to when the delivery will be done.
It is supposed to be 24X7 hours helpline, and this is what customers are told on inquiring about the status of the delivery. I find the dealing of Blue Dart extremely unprofessional and callous. Surely, the services of customer care and delivery products are pathetic. Would appreciate if a concrete date can be provided regarding the delivery.

Hi

This is regarding my waybill reference no: [protected] while tracking online it gave a status report "
Consignee's address incomplete/landmark needed, my expected date of delivery was 1st october 2016 but still i'm not get any single call from dc or care center
It's be fine but when i called to customer care no:[protected] agent named mohd. Tapas picked the call, he was talking like causally, i think he forget that he working in a customer service dept. But its is very ridiculous when he said ha re yar
And i'm already sent a mail to [protected]@bluedart.com but still i'm not received any revert mail or any apologies mail

I hope i'm getting better response from your end

Hi,

I am a very dissatisfied customer as i did not received the courier and the status updated on bluedart website (Tracking page) was, "no such consignee at the given address".

The first message on my phone that i received at 07/10/16 11:55 am and since then i was continuously tracking on the site however at 11:28 pm last status was updated no consignee at given address.

My waybill # [protected] showed me the whole detail when it was out and since then i never stepped out of my house just in case the delivery boy might come any time however i received the packages from flipkart and amazon without any hassle but no one came from blue dart.

I want a strict action to be taken by you as it happened with me in the past with blue dart earlier. I believe these guys just update the statuses and relax there enjoying there talking to each other. This is what the perception has been created just because of there lethargic nature of doing work.

Nobody called me, not even a single message from even the company and even on monday (03/10/16) i've received one package from blue dart with same address details and it was delivered and yes i received a call as well from courier man that your parcel has arrived and i am outside the given address. I said wait i am coming downstairs to collect it.

1. My question is how come blue dart courier was delivered on monday (03/10/16) and failed to deliver it on friday (07/10/16)?

2. Is it not your responsibility to call the customer if you are unable to find the address?

3. How other vendors are able to locate the address & deliver the packages and when courier guy from blue dart comes he is unable to deliver the package as the addressee does not live there?

4. The package that is supposed to be delivered is from rbl bank (New credit card), i just want to ask blue dart courier guy that are you questioning bank that without residence verification they have issued a card? Is it like they have issued a card to a person who don't live there?

5. Do you have some kind of tracker to track the guys who goes out and deliver the packages to the customer? If no then i want to know how company (Blue dart) can claim that courier guy went to the customers place and there was no customer by that name mentioned in the package?

If you think that you can question me if i was there at my residence or not then i must tell you in advance that where i live every one knows me and those people will tell the truth that i was there all the time and some one from blue dart came or not.

Please check back from the staff of your organisation on how they can resolve this issue and i want an apology from the staff or confession that he never went out to deliver the package at my address.

Regards,

Ankit srivastava
[protected]

Sent from my iphone 6s

I also place a order on amazon on 2 Oct and amazon shipped my order on 3 Oct but blue dart pick my order 3 days delay on 6 Oct amazon shows my expected delivery date is 8 Oct but blue dart said its 10 Oct 2 days delay and my courier is still a kolkata bda warehouse

Team,
(Awb no. [protected])
Your hinjawadi branch is not able to deliver a courier which has reached them since october 3rd.
They have not even attempted delivery and simply wrote an email saying that they could not find the address. Best part is that blue dart has delivered a courier from same vendor to same address on 15th september.
Please look at improving the services and getting some better staff. Otherwise in no time you would lose the business in at least hinjawadi area. If you want to confirm what i have written then please read the review written for blue dart hinjawadi in google.
I have made at least 10 calls - half the time hearing the message that server is down. I have reverified my address and my telephone number. All were correct. Blue dart could have contacted me if they were not able to find the address.
Please note that it was a priority order that i have expedited through vendor. But due to your inefficient services the gift has become useless and i will have to return it to vendor seeking full refund.
Again, please look your services in hinjawadi pune. If they continue like this the overall name of blue dart will spoil.
— ashish kanak

I have ordered these products on ebay

They sent through bluedart courier service!
1-
Waybill no : [protected]
Pickup date 28 september 2016
From ghaziabad
To kamareddy
Status consignee out of station

The above package is held at kamareddy bluedart
Till date no delivery
Already 7 days passed
2-
Waybill no : [protected]
Pickup date 03 october 2016
From mumbai
To kamareddy
Status consignee out of station

This above consignment is also not delivered to me!

I have already contacted courier service customer care also this delivery branch but no correct response!

Desirable resolution:
Immediately deliver the packages and also initiate penalty on this courier service also provide compensation for the inconvenience cause to me!

Bluedart, pimpri chinchwad branch is providing very poor & cheap service
They are updating fake status, like i was available at my home for delivery still they mention in remarks that "consignee not available" which is totally showing cheap service & fake service
Need some strong action against this type of fake updates /wrong online status

2 days passed still my order not received

Awb: [protected]

I sended my courier from greater noida to lucknow awb no. [protected]..and they said that it will be delivered with in 2 working days but after 5 days they didn't deliver yet ..if you can't deliver why you said you will deliver just say no..why you are making tool ..wrost experience I have ..I go with other couriers but I'll never go with blue dart..making fool

My parcel # [protected] was out for delivery on 2nd October and for past 2 days I am receiving message that delivery failed due to incomplete address. How could this be the case when I have received my other orders? The toll free number [protected] is a joke. Pathetic service is what my verdict is.

Dear service provider,
I recieved courier from amazon shopping by bluedart courier company, which they refused to deliver giving silly reason of box size is big which was barely 1.5ft*1ft.
Due to some reason i have to return this product, shopping company informed me that courier person will pickup the courior, but after calling many times they refusing and neglecting pickup. Please look into the matter and do the needful.
Thank you

Waybill: [protected]
It has been more than 30 hours than the expected time of delivery.
Spent extra money for express delivery and spending more and more money to call the customer care and track down the status. Everyone is clueless and keep on telling the same status again and again. Making false promises again and again. The address was marked as not located, whereas no call came to the provided contact number while trying to locate the address.
Every time i try to call the kamothe blue dart hub either the number keeps on ringing or is disconnected by someone.
Are there some frauds out there? They should be answerable to every customer.
Really skeptical if my courier is in safe hands or lost or stolen somewhere?
The package valuation is more than rupees 10000.
Is this the kind of service for what we pay extra?
Really feeling helpless on their service and coordination.
Please please help.

I have raised bt cheue from state bank of india and they have despatched on 04-oct-2016 through blue dart.

Way bill no[protected]
Status -
Trackdart ™ - tracking details

Status updates on your shipments are provided below. For feedback on your shipments, select airway bills and click on the contact us button at the end of the page. To forward the details enter your email id, the recipient's email id and send.

Waybill no : [protected] reference no :[protected]
Pickup date 04 october 2016
From gurgaon
To chennai
Status shipment delivered
Date of delivery 05 october 2016
Time of delivery 15:57
Recipient self

Status and scans
Location details date time *
Waybill no : [protected]
Perambur shipment delivered 05-oct-2016 15:57

However i have not received the cheue. I have called to both sbi and blue dart customer care5 times but still no resolution

We have not received the goods till date. Bludart person called me up daily from the last one week and confirm the address but not delivered the goods. When we called up on the same number not giving me the proper answer and the behaviour is so rood.
Waybill no : [protected]
Pickup date 26 september 2016
From ranchi
To karnal
Status consignee's address incomplete/landmark
Needed

Dear sir/mam,

It’s very shameful thing that blue dart courier service is so poor.
We are facing a lot of breakdowns due to unavailable of the above mentioned courier. Neither any positive reply found from your toll free no. Even, they are speaking very rudely as like untrained people and using 3rd class language when we are asking the delay reason of delivery.

Is it your best courier service?
Is it the way to handle customers, how you can trained your feedback persons (Toll free no. Attended)? Have you taken any medical fitness report of the employee before appointment of your feedback team?
Is it our fault using your courier service?
What’s about your commitment of expected date of delivery?
Who can bear the loss of our breakdowns?

Need your positive feedback and also need to deliver this courier on top most priority without any kind of delay at our cite.

Arun vashishtha
Daawat foods ltd.
[protected]

Suddenly I have received message that Your order from Ebay with Blue Dart Awb# [protected] is undelivered since you weren't available. To reschedule, please call[protected] from 9am-9pm Mon-Sat at night 21:33 on 5 October 2016.however no prior information has given to me and also didn't called me on my mobile at the time of delivery .Please call me before delivery and delivered the product on October 6 before 1 o 'clock. Expected best service .

We are not getting proper service and proper reply.please look in to this and solve this problem.
we are your very old customer .
our account no.is 341121.compony name S&M Enterprises
material not dispaching in time
our one dispatch is gone from our factory vasai (thane)to andheri (mumbai )pod no.[protected] it suppose to reach next day it was so urjant but it s reach after 3 days.and they were (blue dart person) asking 2000 rs.dont know why.
please look in to this and get back to us

Very poor serivice of bluedart panvel they nither pick up call and nither call us if the not found address, very poor service, they cant find a silly address or landmark

I have an complain for that i have to receive courier but again and again i am receiving a message mentioning for delivery attempt. if they are attempting a delivery. than they should give me a call . i had called them several times but no response. And i tracked on the site but there it is mentioned that inappropriate address. if they are messing me it seems they already have my number then why can't they call me.

Dear Sir/Madam,
Mera name DIpankar Sarkar. main Dalkhola, Uttar Dinajpur, West Bengal-733201 rahta hu. maine Flipkart.com Se 1 saman purchase kiya the. us product ko mujhe return karna hain. mujhe sms aya ki apki home se pickup kiya jayega but Dalkhola Blue Dart Office se mujhe phone karke bol raha ki mujhe khud blue dart office main jake mujhe apna saman dena hoga or sath o sath mujse R.s-30 Net Charge mang raha hain. maine Flipkart Main phone kiye the oha se mujhe bola giya ki ap courier ko paisa nahi dijiye or ap khud apna saman oha leke na jay. courier service khud apki ghar se pickup kar lega.. but apka courier service mujhse thik se bat nahi kar raha hain.. mujhe his contact no se call a raha hain:- +91 [protected]. sir/madam agar ap mera e msg dekhe to mujhe please call kijiye main apko sab kuch thik tarah se bol paunga.
Mera Contact no:- +91 [protected], +91 [protected],
thanking you

I have tried to contact several times may be hundred but they did not respond. i tried the other no. i.e.[protected] . a lady picked up the phone and said she can't help any way behaved very rudely. the time was 14:30 on[protected].one of my important bank card is to be delivered to me. i tried their customer service [protected] but it is not reachable any time.
where we will complain . no one is there to listen even there had office employees are not responding.
at customer's end there is no solution at all.
please do the needfull.