| Address: Kolkata, West Bengal |
Respected Sir,
SUB : Regarding Multiple Pick Up Issues By Bluedart - Kolkata - Rajarhat New Town Branch[protected]Manager : Mr. Sajal Ghosh)
I am an Entrepreneur who has initiated my brand of accessories in the e-commerce section, apart from my own personal website, i have been selling On PAYTM, EBAY, Etc.
Just to be clear i manage Regular Pick Ups From 5 Logistics Partners (FedEx, Dhelivery, First Flight, Aramax & Blue Dart Mainly).
As per my address of pick up, the closest of all the logistics offices is Bluedart (Roughly 300 Odd Meters).
I have no issues with any other service, like i have already faced with Blue Dart.
i. I have had orders with BlueDart Since Past 5 Months.
ii. Already as they tend to ignore deadlines not by single but 3-4 days, eventually i have to personally go down and get them to collect it. (Just To be clear this not always the case, every 3rd Pick up is like this when they tend to ignore orders for days) only after i officially ask my website partners to initiate a complaint do they respond.
iii. In January Of 2015 already i have received a call from some senior official from a Delhi or Bangalore, who connected me and the manager in conference and resolved our issue, in which the said manager insisted that this problem will never be repeated.
iv. Since then the problem has been repeated many times.
V. On to my current bad experience that has made me complaint so thoroughly, I have also initiated Powership Service of Ebay Quite Recently, These orders have been collected daily at my place since 21st, then more orders on 23rd, and every day till 24th, today that is the 26th, i visited the center personally at 4PM, and told him to accept my orders, he told me that ebay orders require a manifest without which he cannot collect said orders, i said okay i will get those ready, and that he should have these orders collected from my address reather than me coming down after 7 days.
To which he bluntly argued that it his not his fault and he will not collect my order.
I asked him his name and told him that i would issue a complaint as i pay for these orders, and i have a pick up fee included in that, he then started telling me that i have not received any of your orders via mail that is why i am not sending the pick guy. I said Okay if that is the case i will talk to ebay about it and i took all my orders and left.
NOW, i have contacted ebay just now, they inform me that all powership orders have been sent to the pick up office every day since each order was Marked Ready To Ship.
Also, they inform me that bluedart provides then the AWB Numbers based on the Orders and pin-codes, so it is not possible that the particular office will not receive a request for pick up.
I Have 8 Orders Pending At My Address, please tell me what should i do about them, i have no mind to walk back to that office and give the orders again after the embarrassing incident.
I have also asked ebay to get in touch and resolve this matter for me.
I request a immediate and permanent resolution.
Thank You
Piyush Jolly
Proprietor : BeCrafty
Regards
Blue Dart Express customer support has been notified about the posted complaint.
I have purchased a product namely "Habors Antique Gold Leaf Ear Clip On" Order Id:[protected] from amazon.in on 18/04/2015 via COD (Cash on delivery). The product got delivered on 21/4/2015. But I wanted to return back the product post delivery. I contacted Amazon.in customer care on 21/4/2015 they have co-operated with and send me the prepaid label and instructions for the return package. The product to be returned to them via Blue Dart services. The return label comprises of three parts :
1. Prepaid label possessing (this label to be affixed 1 print out copy outside package and 02 print out copies inside the package.
2. Acknowledgement Letter (to bring this Acknowledgment Letter with myself to the Blue Dart Location so the Blue Dart representative can sign and stamp it acknowledging the receipt of my return. Keep this signed Letter with me for records).
3.Return Authorization Label (Cut this and place inside the return package).
I called to Blue Dart customer care also on 21/4/2015 regarding pick up of the return parcel from my location, but I have been told that there will be no pick up so I have to drop it any Blue Dart office nearby my location.
I followed accordingly the instructions and went to Blue Dart Office at New Alipore, Block A, Kolkata near to my location on 22/4/2015 morning during business hours.
I went at the office at 10:15 am, after I explained the executive, he told me to come later after 12:00 noon as he is not properly aware of the return parcel to amazon.in. But I informed him that I cannot come down any other time as I will be moving to office and return late. Then he took the parcel and after checking asked for the customer ID from Amazon.in.
When I explained everything what I have been told from Amazon.in and even showed the prepaid labels and others, still he was asking for some customer id.
I further insisted that I cant come down daily for the said purpose he told me to call blue dart customer care for pick up. I too informed them that already I spoke to blue dart customer care but there wont be any pick up. He ignored the matter and told that without customer id my product wont be delivered.
Later I called up amazon.in customer care for the customer id, I have been told that everything is provided in the label itself no other id is required. Further I called to Blue dart customer care and told in details everything as mentioned above. While discussing with the executive the latter disconnected the call.
My complain against Blue Dart Services :
1.Poor handling of customer.
2.When blue dart is having tie up amazon.in whatever customer id and all that things should be dealt between the two. Why the customers should suffer? It seems I wont be able to return the product. Why there is no pick up services for this purpose.?
I want to return the product by 23/4/2015 via Blue Dart services. Request you to solve my issue by 22/4/2015 business hours.
Looking forward for your resolution.
Regards,
Priyanka Sinha