Blue Dart Express Complaints & Reviews

Hi Bluedart Team, !!! ESCALATE IT !!! Just had a call with CC member Gopesh and it was strange conversation that I would like to HIGHLIGHT here. As per him BD don't have a policy to call the Customer when the delivery boy reach the destination. BD and Customer care guys are constantly asking for "NeedDept Name/ Extension Number " and I have told them all the time that HCL is an IT company and NO COURIER DELIVERY BOY IS ALLOWED INSIDE THE HCL PREMISES. Please treat this case seriously else I would like to cancel my order and get the money back. If I won't get any reply till tomorrow I will be taking this case to next level. Complete address and contact details have already been provided multiple times, still providing them again for speedy delivery. HCL Technologies Ltd. Noida SEZ Noida Technology Hub (SEZ), Plot No: 3A, Sector-126, Noida UP 201303 India Contact Number:- Mobile Number: [protected] Extension : +91-[protected] Regards, Sajid [protected]

I am ready to collect above product having AWB No.[protected] from your Naranpura Branch of Ahmedabad(Gujarat}. But your KALOL Branch has returned back above Home Shop 18 Parcel inspite of my specific instruction to your Kalol Office to transfer imy parcel to Your Naranpura, Ahmedabad Office. I am surprised that your local management is very unefficience and there is no satisfactory service by them.My registered Mobele No. is [protected] and my name is Navinchandra D.Gopiyani.

AWB No.[protected] – Not delivered as yet. This is third time when Blue dart replied the same excuses ‘Premises closed’. Kind for information, this premises never closed. Infact it is the habit of Blue Dart employees ‘not to delivery on time’. Blue Dart is worst service provider in INDIA. Following Courier also delivered after complaint. Reply after complaint by Blue Dart Dear Sir/Madam, We regret the delay caused. Please be informed that the shipment is at our Mumbai / origin warehouse same would get connect for further location and request have forwarded for delivery once receipt. Incase of further assistance please write back to us. Best Regards Anu│Senior Executive - Customer Service - North│ Blue Dart Express Limited Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola, New Delhi-110025 [protected] [protected]@bluedart.com www.bluedart.com From: [protected]@bluedart.com [mailto:[protected]@bluedart.com] Sent: Monday, April 28, 2014 9:32 AM To: [protected]@ACCOUNTSOFT.IN Subject: FW: New Complaint posted on Board - Airway No. [protected] Dear Sir/Ma'm, We have taken up the matter very strongly with the branch and assure you that corrective action would be taken on the same.Please be informed we have logged the complain:270134 regarding the same, we are getting this checked and would keep you posted accordingly. In case of further assistance, please feel free to write back to us. Warm Regards, Namita Dudy -----Original Message----- From: [protected]@bluedart.com [mailto:[protected]@bluedart.com] Sent: Wednesday, January 01, 2014 12:23 PM To: [protected]@GMAIL.COM Subject: RE: Contact Us : [protected] Dear Sir/Madam, We value your feedback and apologise to you regarding the inconvenience caused . The shipment is undelivered for the reason " ADDRESS UNLOCATABLE ". Would request you to please provide any landmark so that we can arrnge delivery accordingly. Incase of further assistance please write back to us. Best Regards, Vandana Sharma Blue Dart Express Limited, Regional office, 4th Floor, Elegancetower, Non-Heirarchical commercial centere, Plot#8, Jasola District centre, New Delhi-110025 Customer Care : [protected] www.bluedart.com

blue dart courier service on 22 OCT try to deliver on office address and called me but i was on leave i tell him to deliver it to my home address but he did not deliver it.after few days i got message on morning "out of delivery ". i was waiting for call of delivery boy but not received any call and in evening i got message "addressee was not available " while i was on address.same thing repeated again and again. Tracking #: [protected] Order #: [protected] 29 October 2014, 5:41 pm, DEHRADUN UT IN Returning to seller 29 October 2014, 3:08 pm, DEHRADUN UT IN Delivery attempted 28 October 2014, 5:06 pm, DEHRADUN UT IN Delivery attempted 28 October 2014, 9:41 am, DEHRADUN UT IN Out for delivery 27 October 2014, 1:20 pm, DEHRADUN UT IN Delivery attempted 24 October 2014, 12:12 pm, DEHRADUN UT IN The carrier has scheduled delivery for the next working day, as the business is closed on saturdays. 22 October 2014, 6:00 pm, DEHRADUN UT IN Delivery attempted 22 October 2014, 10:02 am, DEHRADUN UT IN Out for delivery 21 October 2014, 7:21 pm, DEHRADUN UT IN Traffic delay. 21 October 2014, 10:49 am, DEHRADUN UT IN Out for delivery 20 October 2014, 5:58 pm, DEHRADUN UT IN Traffic delay. 15 October 2014, 7:49 am, MUMBAI HUB MH IN Delay in delivery due to external factors 15 October 2014, 5:38 am, MUMBAI HUB MH IN Package arrived at a courier facility 14 October 2014, 9:54 pm, AMZ- BHIWANDI MH IN Package has left the courier facility 14 October 2014, 11:33 am, AMZ- BHIWANDI MH IN Package arrived at a courier facility blue dart did not deliver my Courier package on my office address and always making update wrong information finally he returned package .

Respected Sir, I am Bhupinder Singh, living in #838 sec20 a chandigarh, and I have request for the replacement of my computer hardisk which is in under warranty on dated 20 sept2014..to the HCL company, pondicherry..They had shipped my product on dated 25th sept2014. through BLUE DART EXPRESS..My product was reached in panchkula office on dated 30sept2014..bt i didnt receive my product yet..Now blue dart company told me that they had deliver my product to me which is totally wrong because I didnt receive any product.I have tried so many times to the Blue dart ..bt They didnt take any further action ..So I m requesting you please take any further action so that i can receive my product back.. please consider my request Yours faithfully, Bhupinder Singh [protected]

Hi, Have been dealing with blue dart since early 1990's never felt that Blue dart will turn out to be so pathethic and rude to their customers. I have a online order for which the vendor has dispatch the material he has also shared the scanned copy of Air Way Bill (AWB [protected]). Since last two days I am trying to get hold of this package. None of the blue dart numbers answer the call. Have tried all numbers in Bangalore and Indore (from where the packet was dispacthed). Spoke a Blue dart person (Bangalore mobile number [protected]) He has been very rude. I even conferenced the call with Vendor, rather than understanding or listening to our problem, he was just rude and hardly bothered. I am not sure If any exists in Blue Dart to resolve this. This vendor even has packages sent on 15th Oct which have not been delivered yet. I guess local couriers are turning to be better than you guys.

Tracking Status Link http://www.bluedart.com/servlet/RoutingServlet?action=awbquery&awb=awb&h...⇄ It's not updated since 24th October. Customer care isn't giving any satisfactory answer or any deadline on when it will reach.

I have sent my 5 bags from Bangalore to Delhi on 16th Oct 2014, with waybill No:[protected]. I was assured that consignment will be delivered within a week time but now it has been 15 days and I have not received the consignment so far. i am trying bluedart customer service [protected] daily but this number is never reachable. I am not getting any positive response from anyplace. they are not at all supportive. The service is really pathetic. Will you please locate my goods and provide information at what time I ill receive my goods. Thanks. Megha Chaturvedi

Ordered from ebay, seller shipped item on 19th which showed up on blue dart on 21st. It reached delhi on 22nd and from last 4 days it is still showing SHIPMENT FURTHER CONNECTED! Waybill No : [protected] Pickup Date 21 October 2014 From Gwalior To Mumbai Status In Transit Await Delivery Information Expected Date of Delivery 24 October 2014

This is the worst experience with any courier service in my lifetime. Even local couriers give better service than Blue Dart. I have 2 shipments pending from Blue dart with AWB number 1) [protected] and 2) [protected]. Since 3 days i am contineously calling the customer care[protected] for my shipment delivery status and every time the executive confirms me that it will be delivered the next day. But still i have not received any of the two shipments. Blue dart does not even have courtesy to give a call and inform me about my delivery status. I want Rs 1 lac as compensation for mental torture and harressment and also for my both shipments as i am sure that they have lost both my shipments. I want immidate action to be taken against Blue Dart and help me to get my compensation. Regards, Viral Desai Mob: [protected]

I've not yet received my consignments with way bill nos [protected], [protected], [protected] dispatched from Nykaa, nither do they provide tracking update... last tracking update shown is on 20th of october.. kindly look into the matter n revert back the update to [protected]@gmail.com..

The shipment has arrived from Faridabad to Delhi in 10 days . So its Bull Cart Express. Waybill No : [protected] Pickup Date 21 October 2014 From Faridabad To Haridwar Status In Transit Await Delivery Information Expected Date of Delivery 25 October 2014 Status and Scans Location Details Date Time * Rama Road Hub Shipment Arrived 29-Oct-2014 04:34 Far Cod Processing Centre Shipment Further Connected 22-Oct-2014 01:59 Far Cod Processing Centre Shipment Arrived 21-Oct-2014 22:17

Waybill No : [protected] booking date Mumbai Etail Warehou 23-Oct-2014 17:11 Expected Delivery date - 27-oct-2014 Bhopal. I still didnt get my package, its already been too late and blue dart customer care people says we dont know where is my package. Shipment is moving inside Delhi since 3 days.

Today 29/10/2014 i have order some product on flipkart on 14 oct 2014 and they have dispatched on 15 oct 2014 through BLUE DART AWB no.[protected] Till date the status are showing same Network Delay, Will Impact Delivery 16-Oct-2014 - 12:24 i have call lot of time to blue dart costumer care but they have not confirm where is my product.

When we are at home how they say premise closed at Nagpur today 29/10/2014. Waybill No : [protected] Reference No :[protected] tatus and Scans Location Details Date Time * Waybill No : [protected] Nagpur Delivery Attempted-Premises Closed 29-Oct-2014 15:20 Nagpur Shipment Out For Delivery 29-Oct-2014 10:07 Nagpur Shipment Arrived 29-Oct-2014 10:03 Mumbai Hub Shipment Further Connected 26-Oct-2014 04:06 Mumbai Hub Network Delay, Will Impact Delivery 25-Oct-2014 18:49 Mumbai Hub Shipment Arrived 25-Oct-2014 18:45 Mumbai Etail Warehou Shipment Further Connected 25-Oct-2014 18:41 Mumbai Etail Warehou Shipment Arrived 25-Oct-2014 12:06 Pimpri And Chinchwad Shipment Further Connected 13-Oct-2014 21:55 Pimpri And Chinchwad Shipment Arrived 13-Oct-2014 17:34

I have send the document to local courier office in pune and been send across to Kolkata for clearance. But still the courier is in hold due to paperwork. There is no update from blue dart other than this status message in their website of tracking courier. Waybill No : [protected] Ccu Bda Warehouse On Hold For Regulatory Paperwork 29-Oct-2014 13:30 Ccu Bda Warehouse On Hold For Regulatory Paperwork 28-Oct-2014 16:04 Ccu Bda Warehouse On...

Dear Sir/Madam, I had booked a consignment from snapdeal on 16th Oct.2014 and the courier alotted for delivery was Blue dart. Initially I was happy. Due to Diwali festival week the consignment reached Bhilai on 28th Oct.2014 only . However, after receipt of the consignment at Bhilai (which was confirmed by Blue dart staff) the same has not been delivered after elapse of 24 hrs. I repeatedly contacted your staff at Bhilai (Mr. Satish and Mr. Ravinder) but till they are unable to trace my consignment. Of-late intentionally they are not attending my call. This type of service I never expected from one of the oldest and reputed courier service provider. Way Bill # [protected] Ref # PI[protected]

Waybill No : [protected]/Reference No : [protected] I can't receive any update status after 24th Oct. 2014 of my product and last date 27th Oct. 2014. I can't find any COD centre contact number for MALDA, Westbengal in website. Please take action as soon .

Still have not received the courier which was sent from Durgapur on 20th October to Bangalore ITPL. Yesterday I had called the customer service centre at 3 P.M in the evening and they told that it will reach within 5 P.M but even after waiting till 8 P.M in the evening nobody came to deliver. Again I had called up the guy in the service center picked up the phone and told it might be 9:30 P.M because the people got stck somewhere in Marathahalli and told me not to wait and confirmed that it will be definitely delivered within 29thOct First half but from the morning I have called up 3 times but still nobody knows where it is and when it will be delivered. And it is impossible to stay in office till 9:30 in the night. Already it is delayed for 9 days and in spite of that this is the kind of service we are getting. Very very disappointing for sure.

Hi, I have ordered from snapdeal. The item is expensive. I hope blue dart deliver in one peace what i see i was all 24hrs yesterday home waiting for parcel my address and phone number provided was very correct. You have never shown up to door or called me. Instead you put status update false - Delivery Attempted-Premises Closed which is so big lie. your service getting worst. and soon no seller or senders will use you. if you keep doing this. check online how much negative reviews you getting. you dont care at all ? ... I do not want to put my waybill number or reference number in here. but if you want i can pm you. Please freaking fix your service. you going to lose your customer. thank you, hp