This is regarding non delivery of shipment AW No. [protected] through Blue Dart
which contains new PAN card
of my son (PAN Card
No.ASYPD9098B) issued by NSDL. I regreat to notice that the same is returned to origin by M/s Blue Dart
which is absolutely the example of the poorest service and negligency by M/s Blue Dart
. I would like to inform that I have been interacting with M/s Bule Dart over telephone / mail since 05.10.09. I am really surprised to experience so bad service even after geting the apology letter from M/s Blue Dart
Moreover, we are always at our home since 03.10.09 till 10.10.09 except on 08.10.09 which I have also mentioned in my letter to M/s Blue Dart
appended below as well as informed to M/s Blue Dart
over telephone requesting not to deliver the shipment on that day. I am surprised to notice that Bule Dart person
came ONLY on that very date (08.10.09) indicating the same writing the message on the outside switchboard. Even after that I contacted M/s Blue Dart
twice on yesterday i.e. on 09.10.09 and M/s lue Dart confirmed me that the shipment shall be definitely delivered by 10.10.09, but surprisingly I have noticed that the same has been returned back to origin.
I regreat to express my above experience is an example of the poorest quality of service and negligeny from M/s Blue Dart
The following are the correspondences I had with M/s Blue Dart
-- Original Message --
From: "Nirmalya Das"das.[protected]@rediffmail.com
Subject: Re: RE: Shipment AW No. [protected] not delivered
Dear K.Pushpa Menon,
Thank you for your prompt response. However, I regret to inform you that the said shipment is not delivered to my address till 6:20 pm today i.e. 6th October though it was confirmed by your local representative over telephone. Further I have another shipment with AW No. [protected] addressed to my wife Sangita Das for which also I have not received the courier till now.
I therefore request you that necessary attempt shall be made on 9th October positively as we shall not be present in the said address on 8th October as already confirmed in my trail mail.
On Wed, 07 Oct 2009 14:16:41 +0530 wrote
Dear Sir ,
Please accept our sincere apology for the said incident .
We value your feedback and sincerely apologies to you and to your
consignee for the inconvenience caused to you regarding the same. We
have escalated the matter to the respective service centre.
The feedback is shared with the respective concerned and also brought to
the notice of the senior management .Would also ensure necessary
corrective action is taken at our end so such incidents are not repeated
Please note we have coordinated with the service centre and prioritizing
the delivery .
We regret the inconvenience caused to you on this incident .Please treat
this incident as an exception not our standard of services that we
strive to attain for our esteemed customer .
Please get back to us for any further clarification.
K.Pushpa Menon│Assistant Manager-Customer Service │Blue Dart Express
Limited, 4th Floor Elegance Tower, Non Hierarchial Commercial Centre,
Plot No-8, Jasola District Centre, New Delhi-1100076 +91 [protected]│
[protected]│ * [protected]@bluedart.com
Sent: Wednesday, October 07, 2009 1:39 PM
To: SUNAINA S. /CS /DEL NRO/A.MGR; MENON PUSHPA/CS /DEL NRO/A.MGR; MANJU
/CS /DEL NRO/SR.RM; SONAL S /CS /DEL NRO/A.MGR
Cc: ARUN NAGPAL /CS /HO HQC/VP
Subject: Shipment AW No. [protected] not delivered
Email id :das.[protected]@rediffmail.com
Tel no :[protected]
Shipper/Consignee/Third Party :Consignee Comments :
This to inform that the shipment forwarded with AW No. [protected] is
not delivered in the mentioned address "C-127 Kendriya Vihar, Sector-56,
Gurgaon-122011". I would like to further inform you that the status
"Delivery Attempted-Consignee Premises Closed" showing in your website
is absolutely wrong since my house is not at all closed for a single
moment for last three days. I have been calling your customer care
thrice and every day I have been assured by your representative that the
courier will be delivered by today.
I regret to mention you that I am totally unhappy with your service and
request you ensure the dispatch of the said courier by today itself.
Awaiting for your prompt action
Thanks ans regards,