Blue Dart Express Complaints & Reviews

I am Narendra kr Singh purchased a product from snapdeal which was suppose to reached today i reached durgapur timely but it did not reach to me i was present to the consignment address and my phone was well working no one neither came not contact me now shipment shows the receiver not available when i checked the consignment on your site.I tried to contact your durgapur counter part the person was on telephone behaved very badly with me and told that i don, t know any thing call after 5p.m please look into the matter so that i can receive the shipment today.My consignment no. is [protected].

AWB#[protected]; Consignee- shatrughan Pushpakar this packet is lying with nodal office, panchkula. But not delivered since last two days. When i call up the delivery boy (prem) he says " Door was locked & no one wash there". When i asked him the address where he went : he says 3023 (ground floor), whereas address clearly mentioned as 3023/A(second floor). He did'nt even bothered to ask some body or call me & when i aksed him the reason of not dispatching - he started arguing & said it wont be delivered today & will try tomorrow. is this what you called the blue dart service? i want the explanation why it is not delivered, till which was sup[posed to be delivered on 15.04.2015. the dealy is beacuse of you guys.

I had booked one parcel from Bangalore to pune, the item weight was hardly 150 GMs, as I had to send the item urgently to pune, I payed an amount of 310/-. They told me that item will be delivered in the second day itself. But the item was not delivered till the 3rd dayday. One of my friend went to pine viman nagar office and ccollected the item. Item pack was tempered. Tracking id waswas [protected].

BLUE DART IS RENOWED COMPANY BUT STAFF IS NOT WELL AND DOES WORST MISBEHAVE DURING DELIVERY THE CONSIGNMENT. ATTEMPT SECOND TIME DELIVERY ON SAME CONSIGNEE AND CONSIGNOR WITH SAME ADDRESS BUT MR. UMESH PAHUJA ( INDIRAPURAM BRANCH ) DO NOT WANT TO DELIVER THE CONSIGNMENT TO ME BECAUSE OF COMPLAINT WHICH WAS RAISED BY ME ON 18/03/2015. LAST TIME I GOT THE CONSIGNMENT AFTER 7DAYS IN DOMESTIC SERVICE. HE HAS RETURNED THE CONSIGNMENT TO CONSIGNEE AFTER DISCUSSION WITH ME WHICH COULD HAVE BEEN DELIVERED TO ME EASILY. REALLY I AM NOT HAPPY WITH STAFF'S BEHAVIOUR.

Dear Sir/Mam, From yesterday 28/03/2015 the status of the way bill no. [protected] is Out of delivery, when i have gone to asked to Bludart office executives they told me that till today we have not received your any product... again evening at 5:00 pm when i had called to Ratlam (m.p) BLUDART office they told me that we are not free for you to check your product status... Requesting you to please response us shortly as soon as possible . Thanks & Regards, Pakhar Gupta, Ratlam (M.P) Contact No. [protected] [protected]

Waybill No : [protected] From Gurgaon To New Delhi Status Shipment Further Connected Status and Scans Location Details Date Time * Waybill No : [protected] Cod Processing Centre Iii Shipment Further Connected 26-Mar-2015 22:08 Cod Processing Centre Iii Shipment Arrived 26-Mar-2015 16:57 Cod Processing Centre Iii Shipment Picked Up 26-Mar-2015 13:00 * - 24 Hr Format

Respected Sir, SUB : Regarding Multiple Pick Up Issues By Bluedart - Kolkata - Rajarhat New Town Branch[protected]Manager : Mr. Sajal Ghosh) I am an Entrepreneur who has initiated my brand of accessories in the e-commerce section, apart from my own personal website, i have been selling On PAYTM, EBAY, Etc. Just to be clear i manage Regular Pick Ups From 5 Logistics Partners (FedEx, Dhelivery, First Flight, Aramax & Blue Dart Mainly). As per my address of pick up, the closest of all the logistics offices is Bluedart (Roughly 300 Odd Meters). I have no issues with any other service, like i have already faced with Blue Dart. i. I have had orders with BlueDart Since Past 5 Months. ii. Already as they tend to ignore deadlines not by single but 3-4 days, eventually i have to personally go down and get them to collect it. (Just To be clear this not always the case, every 3rd Pick up is like this when they tend to ignore orders for days) only after i officially ask my website partners to initiate a complaint do they respond. iii. In January Of 2015 already i have received a call from some senior official from a Delhi or Bangalore, who connected me and the manager in conference and resolved our issue, in which the said manager insisted that this problem will never be repeated. iv. Since then the problem has been repeated many times. V. On to my current bad experience that has made me complaint so thoroughly, I have also initiated Powership Service of Ebay Quite Recently, These orders have been collected daily at my place since 21st, then more orders on 23rd, and every day till 24th, today that is the 26th, i visited the center personally at 4PM, and told him to accept my orders, he told me that ebay orders require a manifest without which he cannot collect said orders, i said okay i will get those ready, and that he should have these orders collected from my address reather than me coming down after 7 days. To which he bluntly argued that it his not his fault and he will not collect my order. I asked him his name and told him that i would issue a complaint as i pay for these orders, and i have a pick up fee included in that, he then started telling me that i have not received any of your orders via mail that is why i am not sending the pick guy. I said Okay if that is the case i will talk to ebay about it and i took all my orders and left. NOW, i have contacted ebay just now, they inform me that all powership orders have been sent to the pick up office every day since each order was Marked Ready To Ship. Also, they inform me that bluedart provides then the AWB Numbers based on the Orders and pin-codes, so it is not possible that the particular office will not receive a request for pick up. I Have 8 Orders Pending At My Address, please tell me what should i do about them, i have no mind to walk back to that office and give the orders again after the embarrassing incident. I have also asked ebay to get in touch and resolve this matter for me. I request a immediate and permanent resolution. Thank You Piyush Jolly Proprietor : BeCrafty Regards

Waybill No : [protected] Pickup Date 19 March 2015 From Jalgaon To Ganjbasoda Status Network Delay, Will Impact Delivery Expected Date of Delivery 24 March 2015 Status and Scans Location Details Date Time * Waybill No : [protected] Mumbai Hub Network Delay, Will Impact Delivery 20-Mar-2015 06:37 Mumbai Hub Shipment Further Connected 20-Mar-2015 04:44 Mumbai Hub Shipment Arrived 20-Mar-2015 01:18 Nasik Main Office Shipment...

I apply for a PAN card and its delivered at my place on 02/12/2014 vide consignment No. [protected], but I not received such PAN card. Kindly send the details of receiving person at my email Id sonukr.[protected]@gmail.com or my Mob No. [protected] With regards Sonu Kumar

My reference no. is [protected]. I wish to put a strong complaint here regarding your service. Today i.e. on[protected], a courier (bank related papers from HDFC Bank) was delivered from blue dart to my address. Since i was not at home to receive it, my mother, a woman in her 60's received the courier from your courier boy at around 13:15 P.M. Since my mother is not highly educated and knowing that the papers delivered were important, she enquired a little about what it was regarding. The courier boy, very disrespectfully replied in a highly rude manner, almost threatening her and yelling at her. Thereafter he started misbehaving with her. When in the evening she narrated the incident to me, i had decided to go Police station to lodge an FIR against the person concerned. However i am writing this complaint to you before that hoping to get my complaint registered and acted upon strongly. this matter is o[censored]tmost concern for me not just because a family member was involved but horrible people like that man only, makes the women feel unsafe and humiliated leading to a mistrust on your company and services. i seek an acknowledgement of this complaint and also about your policy and potential action that will be taken up against this person so that the need to approach the police can be reconsidered. i am highly annoyed. hope to receive a quick response from your side. Pankaj Kumar Pandey mail id - [protected]@yahoo.co.in

My name is Reena Rajan. I have not received my shipment for way bill no. [protected] from bluedart. I tried mailing bluedart from Contact Us page but I didn't receive any email or any communication. Also, I tried clicking on links to mail Arun Nangpal and Anil Khana but both the links are non-functional. I tried calling the local numbers, the customer care number and send feedbacks but received no response. The tollfree customer care is also not working. Kindly help me and provide me the details.

I am an ICICI Bank Creditcard customer for last 10 years for which had given my residential address "Panduranga Lagvankar, Shreeprada, D.No. 1-19A-18, Manjunathanagara, Pakala, Manipal, 576107.And for this same address I am getting all the corresponding letters parcels important documents etc even thr ough your organization also .But for last 1 year the important documents which was sent by ICICI Bank through your organisation was purposefully sent back to the sender with the reson of address incompleate .When I contact the bank officials regarding the penalty isue of my credit card the bank officials given me all bill details that they sent through your organisation which was sent back to bank without delivering the documents to me .Due to the negligence of your Manipal Office Incharge Mr Sukesh Shetty I had failed to pay the bank dues ontime for which I paid huge penalty with mental torcher .My request to the resposible persons of your organisation to settle the isue immediatly by reimbursing the losses caused to me by your company both mentally and financially .

There was a item shipped from Delihi to Bangalore with Waybill No : [protected] I supposed to get the parcel by last Saturday but it has Reached Bangalore by Saturday night which is acceptable / understandable since it came via road from Delhi. However, when ever i call customer care they have been telling me the same answer as it will reach by tomorrow and i have been getting the same answer since Friday. If they are not clear then why they want to commit the dates. And today(16th Mar 2015) i called customer care they said, "It may not be delivered by today since the item has come via road and will be delivered by tomorrow".First if they are not sure when it will be delivered or else remove the customer care team to get the updates for the delivery. And also, If the item reached the destination place (Bangalore Warehouse) on 14th then Why it takes more than 2 days for delivery which is there in the same city? I don't know how they are running globally with this kind of delivery and service.

I have a urgent shipment from HDFC Bank, Chennai, sent on 10 th March 2015 Doc. No- [protected]. But till today it has not reached to me. I have tracked online and found already reached at your Guwahati office by 12th March 2015, but even after three working days it has not been delivered. Please arrange to deliver on URGENT priority either my Home Address: House No 223, Opp. Raj Laxmi Wedding Hall, Near Gyan School, Jyotikuchi, Lokhra Road, 781034 Or Office Address: H&R Johnson (INDIA), Kalimandir Path, NalaPara, Sarusajai. Beside The Cambridge School, N.H.-37, Guwahati- 781034 Regards Janmojit Nath +91 [protected] Email: [protected]@live.com

This is regarding the unethical work culture at blue dart bhandup branch in which they do not visit customer premises for delivering the goods but they put remarks as customer premises close .i do not get any miss you chit also at door as no one ever turn up.this observation is of. Last 6 months as I frequently get documents from Lodha builders.today the courier guy got caught red handed while doing the same for [protected] way bill on.I was at home whole day but when I checked the staus of this way bill I found that status been updated as premises closed at 1424hrs, I immediately called at this [protected] and told the incident.then the person told sir koi baat nai i will send it now and within 1 hour the courier Guy Dhananjay came and confess that he had not come to my place and to cover up he was saying he went to other building by mistake then he was telling that my manager told that this customer you will not get in day time... Totally wrong practice at blue dart, people are just earning money without doing job.my contact no is [protected]

I have ordered a product on snapdeal and snapdeal courier it via Bluedart whose way bill number is [protected].From the past of two day, status shown "product out for delievery" in morning and in evening it shows status that "Delay Caused Beyond Control".

As per way bill no - [protected]

Shipment arrived - 05th march at 17.32
Shipment out for delivery 09 th march at 9.29

But not received the till now .

Myself mohan mishra
M-[protected]
I am awaiting the important document but still not recieved, and i am contact to blue dart customer but no response at their end . That where is shipment rightnow.

Plz. Solve the my query.

This is to inform you that my HDFC credit card has been reached at Rajkot office on 4th June. Till today I have not received the courier in my hand. In between it showed that consignee not available; when nobody has visited the place then how can u mention that Consignee not available. I had replied to the message received from the company that delivery should be done between 11 and 1. What is the point in sending this message and regular follow up by calling, still if we don't get the parcel on time I think this is really a poor service.

I need a consignment immediately. So I thought of instead using normal courier service go for blue dart. But I think that is the blunder had done. Such a pathetic customer care and service from an international brand is not expected. I am not getting why you guys took such a premium amount when you cant delivered the product on time and having no service. I need a detailed answer and SLA why the product is not delivered on time from your senior official when you are charging premium rate from the customer on the name of service.

Two days back I received call from your staff from Delhi no[protected] & he was misbehaving with me. He was supposed to deliver me one card of HDFC bank at my address:- Ranjeet Singh C-22, Shakti apartment, sector-9, Rohini, Delhi110085 M-[protected] He threatened me that he will send the card back to bank, You please check it, Thanks