Blue Dart Express Complaints & Reviews

Hi, I had applied for credit card in the month of Jan and I was out of town so my Consignement was taken back. I have called and then they have resend it. I called today in the evening by 06:10 to check the status then the lady told that will receive by 07:30. I have waited till the time and then again call back to the customer care then i came to knoe that the person updated the status Consignee'S Address Incomplete/Landmark Needed. My question is howcome last time they have visited my place twice and this time they need additional landmark. Kindly note that My place is 15 minutes walking distance from your Santacruz Branch. I need a stick action against the person. Refer sr No.[protected] My last reference no. [protected] & [protected] I need a stong action and need appology letter from your side. Regards Rajesh Mishra Store Manager Santacruz Store +[protected] / +[protected]

I got a courier dispatched from Surat on 11th Feb (2.30 pm) to be delivered at Joka, Kolkata (700104). Since I needed it urgently I had opted for their priority delivery scheme through which i was promised by the Blue Dart person that it would reach my location by Friday evening or in the worst case by Saturday morning. When i tracked my package this evening it was still at Mumbai Hub and still awaiting to be dispatched to Kolkata. The customer case personnel said that a wrong promise was given and said it could be not be delivered before 16t feb which is simply outrageous. This is highly irresponsible on the behalf of Blue Dart, and this is the last time I am sending courier through the company. I want the package under any circumstances by Saturday (14th Feb 2015).

Hi, I had ordered one product on 26th January 2015, Still Blue Dart is unable to deliver it and when I track my shipment it says that the shipment has reached the nearest hub that is Kalyani, Nadia, WB on 4th February.So the funny thing is The package stayed there for 7 days so far without any further progress.So ridiculous.I purchased many things through Blue Dart with the same delivery address which Bagmore, Kanchrapara, WB. but never faced such problem.Hope u guys will solve this. For your reference the Waybill no. is [protected].

In the ref. of way bill no. [protected] (BLUE DART COURIER SERVICE) I would like to know that under what circumstances your volunteer fail to locate my address ; - AJENDRA ANAL B - 26 RATNA KEDAR VIJAY NAGAR SHIV MANDIR PATNA - 800020 While this address is more than forty year old, AND not less than lac of letters/materials we received through postal or other means on this address . I think this is a part of cheating with customer . Do you think this is a breach of contract.? And who will cover the loss made by you/your staffs.? why one should receive his consignment at your office when it was highly paid in context of others? FINALLY I AM REQUESTING A ADVICE FROM YOU ;-- WHY I SHOULD NOT GO TO CONSUMER COURT ? ON 09/02/2015, at 4.35 pm I received my consignment at your office. Below is the copy of what I got in online tracking of my consignment. Status and Scans Location Details Date Time * Waybill No : [protected] Patna Service Centre Consignee'S Address Unlocatable/Landmark Needed 09-Feb-2015 13:07 Patna Service Centre Consignee'S Address Unlocatable/Landmark Needed 07-Feb-2015 12:49 Patna Service Centre Consignee'S Address Unlocatable/Landmark Needed 06-Feb-2015 16:00 Patna Service Centre Shipment Out For Delivery 06-Feb-2015 11:34 Patna Service Centre Shipment Arrived 06-Feb-2015 10:05 Rama Road Hub Shipment Further Connected 05-Feb-2015 09:04 Rama Road Hub Shipment Arrived 04-Feb-2015 14:52 Mumbai Hub Shipment Further Connected 04-Feb-2015 05:19 Mumbai Hub Shipment Arrived 04-Feb-2015 02:06 Nahur Mini Hub Shipment Further Connected 04-Feb-2015 01:59 Nahur Mini Hub Shipment Arrived At Hub 03-Feb-2015 23:25 Manpada Service Centre Shipment Further Connected 03-Feb-2015 21:35 Manpada Service Centre Shipment Arrived 03-Feb-2015 18:13 * - 24 Hr Format

My Waybill No: [protected], [protected] was not delivered but i am getting the message stating that item has been delivered. Today I got a call from the delivery person and I was just step out from home with no prior intimation he came in front of my home and ringed me, when i request him to wait for 5 mins he just said that courier cant wait. customer has to wait and i cant wait if you want you can do whatever you want. I don't even expect this kind of bad reply as of now in my life time. I have been getting so many couriers from different vendors.this is the first time i have got such a bad experience. When i ask for his name. he refused to reply and disconnected the call.
Bad Experience:
1. I Did not recevied ant intimation message or call from the courier stating that its gonna deliver.
2. Pathetic way of reply from the courier person.
3. When i reach home in 5 mins with no intimation he left. Undelivered the parcel.
4. Getting the message that all items are successfully delivered.

Kindly take the necessary action on the person who delivered. his contact number is [protected]

My Self Sooraj S Nair had a courier from HDFC Bank & Waybill No : [protected] Reference No : [protected] and on 04.02.2015 the executive arrived at my address without intimating me and i was not available at my address and i had a commitment with him that on 05.02.2015 between 4-6 i will be there at the concerned address and he had updated the same in the system.

On 05.02.2014 i was waiting for the executive from 04.00 PM & I had talked at Malad - Mumbai blue dart office around 04.30 pm and while tracking my waybill no. it came to my notice that the following matter intentionally wrongly updated to make blue dart authority fool or to make someone fool that they had came here to handover the courier.While enquring the same with malad office they said that this was a repeated entry to make us fool and We the customers are not a fool to beleive all these blunders.

LocationDetailsDateTime *Waybill No : [protected]JogeshwariConsignee Not Available 05-Feb-201516:42

It was said that my shipment delivery will reach to me in 4-7 business day but it is passed 9 days and still i am waiting.Now they are saying waybill no is wrong, i did not find any way what to do right now.it was my first experience with blue dart and it is a nightmare.how you guys can make some fake promises? you shout be more careful with your words. let me know about my order as soon as possible and yes your customer service is too bad.

I booked a packet (Consignment No. [protected] dated 28th January, 2015) for Jodhpur from Tagore Garden making payment of Rs. 310/-. While tracking the packet online, it is showing no such consignment. On inquiring the concerned, there is no response. I am confused if such is condition of such a reputed Courier service, on whom customer should trust. Please get the issue sorted out and communicate and please guide me as to how I should not move to Consumer Court against company.

Dear Sir, I had paid Rs. 13721 to buy Micromax Canvas Gold on 18th January 2015 (Product Code:[protected] to be delivered to Nagpur Address. The Ebay Seller ID was justbuy_2014. (Located in Chennai) As per the timelines the product was supposed to be delivered to me on or before 29th January 2015. Further when it followed up with Ebay it was told to me that the product will be delivered by Bluedart. On 30th January, Ebay cancelled my order without stating any reason and initiated the refund process. On 4th January (today) the refund process was approved. The refund will be paid back to me in 7 days. They only blamed bluedart that they could not pick up the parcel due to which the order was cancelled. It is my apprehension that the seller or ebay has cancelled this order because the prices of that particular model of mobile have increased since 18th January 2015. The hike in prices is substantial enough for any seller to cancel the earlier locked lower price to earn higher benefit. BUT THE REASONING OF EBAY OR SELLER THAT BLUEDART WAS NOT ABLE TO PICK UP CAN NOT BE RULED OUT. As per contract act when buyer and seller have agreed and when buyer has paid for the amount then seller has to perform his obligation. In this case the seller and ebay have not performed their part of promise just because the price of the mobile has increased before the delivery date. In this whole process, i made the payment for the mobile by my credit card and as my credit cycle was nearing, i had to pay back to credit card company. Thus even if i get the refund back in the credit card account, i will not be refunded the payment already made to credit card company. As such i have to compulsorily spend that amount to make the balance zero. Following are my grievances: 1) Thus Ebay or Seller has in this process used my money for more than 21days without any benefit to me. 2) I did not get the mobile in the price which i locked on 18th January 2015 (As the prices have increased now.) I had made several followups in the above matter, but neither ebay team nor seller provided any kind of resolution. I now need resolution in this matter by way of compensation in money Thanks Chinmay [protected]

I am online shop enthusiast. I generally shop from e-commerce sites frequently. Some products are often sent to me via Blue Dart. Their service is just horrible. I contacted their customer care many times, but not a proper response they gave. Usually they take 8-9 days to deliver the product to my address. But this time, it is just unbearable. I have ATTACHED A PICTURE as a proof, if anyone sees, can easily find their service quality. I think our INDIAN POSTAL SERVICE is far better than Blue Dart Courier Service.

Sir, This is for your kind information that I noted down complaint through Akosha Team on your Blue Dart Couriers services and the complaint no is #1694382. But i cant received my missing one part as per given below detail in my complaint. Please do the needfull. Padam Cars Pvt Ltd<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Near Nangal Chowk Ropar, <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />Punjab 140001 [protected] [protected] This is for your kind information that The Consignment Dispatched From Padam Cars Pvt Ltd Ropar, Punjab Dated 03/12/2014 One Box( 3 Warranty Failure Parts)through Blue Dart Courier against G.R. No [protected] To General Motors India Pvt Ltd, Chandrapura Industrial Estate, Halol, Dist Panchmahals, Gujarat. But The consignment is not reached at our designation and return back through RTO G.R. No [protected] at Padam Cars Pvt Ltd Ropar Dated 21/01/2015. After check we found 1 Part was missing during Transportation of Blue Dart Courier Service. The Part No is J24557484 Part Name is CONTROL M TARNS W O SHFT KNOB BOOTand Amount of the Part is Rs 2899/-. So please do the needfull for against my complaint and Reply as soon as possible. &amp;lt;?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /&amp;gt; Padam Cars Pvt Ltd Near Nangal Chowk Ropar, &amp;lt;?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" /&amp;gt;Punjab 140001 [protected] [protected]

This is regarding Courier which I was expecting from Panchkula to Ramprastha Ghaziabad with following details Kamal Dutt Flat No :9, Plot No C-84 Ramprastha, Ghaziabad -201011 Courier thats been delivered to above address is in the name of Kapil Bansal and not on my name how can your delivery boy deliver wrong courier with wrong name on it, This is really not expected out of such branded Courier company .Need your support to get this issue resolved as soon as possible.

Hi I have a courier id [protected] which i have to get on 20 of jan.But still i am unable to get the courier.I have called on blurdart tollfree many time.Everytime i call i told my name, department name and extension number.But when i see my status it shows name of department and extension is not available.What the same on bluedart service s.I am very tense.I am going to put complaint against bluedart in consumer court.You courier boy never come to my office, i have confirm it from my office gaurds.Also he never call me. How i will get to know that courier boy is coming to my office. Who is responsible for this inconvenience. I will do negative publicity of blueart every where...

Dear Sir, Sorry to say but the person come to deliver the courier having C.no.-[protected] to us hamed Mr.Samrat has very unprofessional and rude behaviour. As we are your customer you should deal us politely. Please don't send this person to us. Regards Agrasen Classes Aldine CA/CS Road No.-16, House No.-21, Near Sai Baba Mandir, CH Area(NW) Ph.No.-[protected]

While delivering a package to my home today, sachin raut tried A force entry at my home. He physicaly attacked and pushed back my wife who was only lady at home . This incidenT Was raised to kpmg and also the Online shopping partener for action but no responce so far.the employee aCcesscard was snatched durring the incident which is attached as the proof.

Pickup Date 08 January 2015 From NEW DELHI To Tadepalligudem Status In Transit Await Delivery Information Status and Scans Location Details Date Time * Waybill No : [protected] Code processing centre shipment arrived :8-jan-2015, 12:14, shipment further connected :8-jan-2015, 20.58, shipment arrived at rama road hub:8-jan-2015.23.14, shipment further connected :11-jan-2015, 19.20, till now there is update

I DISPATCHAED A LETTER TO GIRIDIH (JHARKHAND ON) 31ST DECEMBER'14 UNDER WAY BILL NO. [protected] IN THE NAME OF RAM PRAKASH RAM, BAJRANG CHOWK, AT+GIRIDIH(JHARKHAND)-815301 WHICH HAS NOT BEEN DELIVERED TO THE ABOVE PERSON TILL DATE. ON VERICATION AT NET ON WWW.BLUEDART.COM, IT IS FOUND THAT THE SAID CONSIGNMENT IS STILL LYING UNDELIVERED AT GIRIDIH. MAY I ASK U FOR WHAT U TAKE RS 160/- EVEN A LETTER WEIGHT IS LESS THAN 10 GRMS. YOU PEOPLE DO NOT THINK THE IMPORTANCE OF THE LETTER. I 'M COMPALE TO GO TO CONSUMER FORUM IF MY CONSIGNMENT IS NOT DELIVERED BY TOMORROW. THANNKS... N.K.SINHA, SILIGURI(WB), PHONE NO.-[protected]

Dear Sir/Madam, Actually i ordered men's trimmer in snap deals last week wed and today just half an hour before call from krishnagiri snap deals that your parcel came come and get from office, so i went there office and ask y sir door delivery not available ha for that they replied hard words and saying i[censored] need means get otherwise go and through my parcel in shop, this like only you treating your customer's sir and this is customer service ha... delivery consultant name SAKTHI Contact no:[protected].. Give solutions.. Very very poor and irresponsible service in krishnagiri... ok sir are you doing social service getting money for service know then?.. I want the same delivery consultant want to delivery my parcel in my home on monday otherwise i won't get my parcel... My tracking no is:[protected] Name : S.Balaji

This happened twice with my shipment in Blue Dart Service.. I stays in Mumbai. It's a chawl area and I receive all the shipments from all other services like Vichare or flipkart or snapdeal or even Indian postal service. Only I never received the shipment from BLUE DART EXPRESS. Everytime I received sms from shipment party with waybill number and very next day I found the status of shipment on Blue Dart that Incomplete Address. If address is incomplete then howcome I receive all the deliveries from all other services It just indicates that their courier people are not having dedication towards customer satisfaction and they just know that they have to complete daily target. Therefore they just don't take the extra efforts to find the address. Recently I applied for the credit card and my bank sent the card through Blue Dart . Same thing happened that their site updated that address is incomplete. So I asked them whether I can personally come and get the delivery and they said NO. Therefore I asked them to deliver it at my office and I found the status next day that shipment is out for delivery at 11:37AM. I was there in office upto 6pm and I called blue dart and they said we have lack of staffing and we would deliver your shipment within 15 minutes. I did wait for next two hours and finally left the office and next day I found the status on site that consignee is not available. So is it my mistake or their staff wasn't available. So careless people about delivery.

Pickup Date 05 January 2015 From Gurgaon To Tirupur Status In Transit Await Delivery Information Status and Scans Location Details Date Time * Waybill No : [protected] Bial Hub Contact Customer Service 08-Jan-2015 14:14 Rama Road Hub Shipment Further Connected 08-Jan-2015 02:39 Rama Road Hub Shipment Arrived At Hub 07-Jan-2015 10:51 Gurgaon Cpc Shipment Further Connected 07-Jan-2015 06:40 Gurgaon Cpc Shipment Arrived 06-Jan-2015 20:08 Gurgaon Cpc Shipment Picked Up 05-Jan-2015 19:16