Blue Dart Express Complaints & Reviews

This is to bring into your notice that my courier Awb No. [protected], dated – 15th September 2014, submitted at Reliance Corporate Park, Ghansoli, Navi Mumbai is missing. It does not show any status on the online tracking system. The company claims to be fastest and reliable, whereas my courier has no trace after 8 days of me submitting it to the dispatch. The dispatch team has no clue of it after more than 4 days of after me reporting it to them. The people at dispatch have asked me to contact one person after the other. Am I supposed to contact each person in the chain to know the status? Have attached, the image taken of the courier tracking number his is a clear case of negligence. This is how the shipments are treated that nobody has clue where it is !! This leads me to conclusion that the packet was opened and stolen on seeing the contents. How can such a big company like this - in such a world- say that the shipment is untraceable. Then how do you claim to be reliable. In the attached image, the AWB is mentioned. This shipment has gone to your system. I do not know how and where, I want this to be traced. Do not tell me to reconstruct and all, as that as it is not doable. Make sure that the courier is found, or I will see you in the consumer court.

Dear sir, My very urgent consignment had delivery date 19.09.2014 as per your schedule. On that date your tracking details shown me that the delivery boy was out with the consignment for delivery. I was awaited whole day for the delivery but your delivery boy not came and not enquired over phone also. On 20.09.2014 your tracking system shown Consignee Out Of Station. After enquiry to your office they answered the delivery boy was attempted the delivery but consignee is out of station and coming on Monday. it is absolutely wrong and the delivery boy telling lie. My consignment is very urgent and please try to deliver the same today itself.

I had booked an consignment from Blue Dart, with waybill number:[protected]. Expected Delivery was 17 September and its been 10days no delivery happened till date. Every time i call them up, the response i get is awaiting delivery details. Please help me

Hello Sir, I have a package with Bluedart with the Waybill No: [protected]. The package was sent to Bluedart on 11th September 2014. They initially updated the Delivery date as 13th Spetember 2014. When I did not receive the package on that day, I tracked the Waybill Number and it was updated that since it is a holiday, it will be delivered to me on the next working day. It was not delivered to me on Monday as well (15th September). They updated the status as "delivery delayed". I called up the customer care and they informed me that they have no manpower/backlog to clear and hence delivery is delayed but it was promised that it will be definitely done on 16th September.As expected, it wasn't delivered on that day also. The customer care people are extremely rude and have no knowledge. They promise everyday that it will be done but it is all a lie. On 17th September, they updated the status as "Out for Delivery" at 10:00 am and it is 18th September today and the status is still the same and I have not received the product yet. I want strict action against them. They take more than a week to deliver a product which is shipped from Kolkata to Kolkata. If they do not have manpower or backlogs, they should not this business.

Three cheques were received by the Blue dart couriers Wadala office from 8/9/2014 to 12/9/2014 to deliver to Mrs.Indra Jain C/o R.K.Jain C&M Laboratory Central Railway Parel Mumbai 12.The first shipment containing Cheque of Rs.155179.33 OF L&T Comp.was delivered to third party where as two other shipment bearing Way Bill no.[protected] contain cheque of Rs.96397 & Way Bill no.[protected] contain cheque of Rs.122717 was not delivered on the same address in spite of several request by the consignee.The Blue dart wadala office did not bothered to inform me on the given mobile no & kept the shipment pending in their wadala office till 17/09/2014.The matter was brought to the notice of the higher authority through mail even though neither the said shipment were delivered at the given address nor any body responding on the given phone nos.The conversation held through mail is reproduced below for your perusal To [protected]@bluedart.com Sep 16 at 4:59 PM I was present throughout the day at the mentioned address but nobody from your office has visited & falsely given the remark while sitting in your wadala office at 8.08AM on 15 & at 11.46AM on 16/9/2014 that Consgnee Shifted from the given address that too without contacting me on my mobile no.[protected].My office hrs of the given address is from 8.35 to 15.45 hrs. Further one more consignment of L&T belongs to me has also been delivered by you on the same address to my friend on 8/9/2014.If desired I can come personally to your office with ID proof or can be made available my self at the address mentioned at the time & date if desired & intimated to me. Indra Jain C/O R.K.Jain C&M Laboratory Central Railway Parel Mumbai-400012 [protected] On Tuesday, 16 September 2014 4:16 PM, "[protected]@bluedart.com" <[protected]@bluedart.com> wrote: Dear Customer, Thank you for writing to us. The package could not be delivered as we received an update from our delivery office that you have shifted from the given address. We wish to share with you that the sender "L &T INVESTMENT MANAGEMENT LTD" does not allow us to change or correct the delivery address nor allow self collection without their consent. This was informed to the sender and we are awaiting their instructions on the same. We cannot deliver the shipment to anybody else other than you unless we get intimation for the same from the sender "L &T INVESTMENT MANAGEMENT LTD ". We regret the inconvenience caused due to factors beyond our control and request you to contact the sender from your end as well to expedite the process. Please feel free to write back or call our customer services on [protected] for further assistance or clarification. Thank you once again and assuring of our best services at all times. regards Rekha Rawat&#9474;Asst Manager - Customer Service &#9474; Blue Dart Express Limited Blue Dart Centre, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. &#61479; [protected] &#9474; F +[protected] [protected]@bluedart.com&#9474; www.bluedart.com -----Original Message----- From: [protected]@yahoo.com [mailto:[protected]@yahoo.com] Sent: Tuesday, September 16, 2014 12:04 PM Subject: Delivery of the Shipment Email id : [protected]@yahoo.com Tel no : [protected] Shipper/Consignee/Third Party : Consignee Comments : Kindly arrange to delivery the shipment bearing Way Bill no.[protected] & [protected] on the same address. In my absence the same may please be handed over to my office staff Mrs. Deshpande or Mr.R.D.Pinkyar.thanks. Indra Jain [protected] Waybill Number : [protected] [protected][protected] Pickup Date : 09 September 2014 From : CHENNAI To : MUMBAI Status : C'NEE SHIFTED FROM THE GIVEN ADDRESS | Disclaimer: This message is confidential and is intended for the addresse, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or ommissions in the contents of the message. Reply, Reply all or Forward | More To [protected]@bluedart.com Sep 16 at 5:04 PM As desired the Way bill Nos are [protected] of DSP Merrill & [protected] of L&T Indra Jain [protected] Show message history It is surprised that again same message have been uploaded though the facts were intimated on 16/9.No efforts have been made to delivery the shipment or contact the consignee. Though the other shipment has been delivered on the same address to third party without my instructions or without intimating to me. It is therefore once again requested to kindly deliver both the shipment on the same address. Thanking you. Indra Jain C/o R.K.Jain C&M Laboratory Central Railway, Parel, Mumbai-400012 [protected] in view of the above facts it might have cleared that one shipment has been delivered on 9/9/14 to the third party without my instruction & knowledge whereas the other two shipment neither delivered to the third party though I have requested through mail nor I have been called on phone at the given address & kept pending my cheques for Rs.219114 till date.I therefore request you to kindly arrange the delivery of the said shipments at the given address & take the necessary action against the M/S Bluedart as my cheques of Rs.219114 kept with them till date. Indra Jain & Rakesh Jain

Dear sir, there was a parcel from Hdfc bank on my name which was send through BLUEDART courier, & my waybill no is [protected]. The product was not delivered to me & it was returned without any intimation to me. The parcel is too urgent for me. Pls provide me the parcel as soon as possible. Looking for your positive response Regards SATYABRAT BARAL [protected]

Hi, I was to receive a courier from HDFC bank through Blue Dart courier . I got the intimation on 11/09/2014 the courier is being sent through AWB # [protected] . For last 3 days I have being following up with them.i the blue dart site it shows different reasons like Wrong Pincode, Will Impact Delivery, Consignee'S Address Unlocatable/Landmark Needed on the 11/09/2014 i got HDFC One of the letter through first flight at the same address . but why you people are not delivered item Regard, D.murali Krishna Vsoft Tecnologies, 4th floor, block 1, My home hub, Madhapur, hyderabad, 500081, mob:[protected]

I was booked one Vincent Chase VCo325 Black Grey Z1 eyeglass with Hydrophobic Anti-Glare lens on 05/09/2014 and my order ID is [protected]. But, I regret to inform you that the (Blue Dart) Agartala Cod Center 2 did not deliver the parcel deliberately. It was my previous experience that after waiting 3/4 days they sent back the parcel to (source) dealer/company return. it was happened so many times at Agartala with customers. My *Waybill No is [protected] and during tracking it was shown that shipment was arrived at Agartala on 11/09/2014. But they did dispatched till now.i. e. on 13/09/2014.* That, I was booked a item on 03/07/2014 on the following Postal address Ranabir Bhattacharjee, CID Office, A D Nagar- 799003, Agartala, Tripura, vide snapdeal order no. [protected].The tracking number was [protected]. and the item was arrived at 09/07/2014 at the office of Bluedart Agartala Cod Center 2. On the same date one person rang me from the Mobile number [protected] over my Mobile number and told me to collect item from the Agartala Cod Center 2. On 11/07/2014 I collected the item from Bluedart Courier service Agartala Cod Center 2. The person also called my colleague. But they did not go there and parcel were returned back to the company. Ranabir Bhattacharjee Mobile Number- [protected] CID Office, A D Nagar, Agartala, Dist.- West Tripura, State- Tripura, PIN- 799003, If received the mail Please send the conformation to the following Mobile Number- [protected].

Consignment booked on 5th September 2014. Consignment no. Is [protected] Through IVR complain lodged with Blue dart on 7th September 2014. Blue dart complaint no. is 390901 for non delivery of goods. Through blue dart website, Talegaon Blue dart number traced. The numbers were [protected], there was no reply and [protected] was switched off. Called up toll free no. [protected], to raise the compliant of no reply from Talegaon Blue dart. I was denied to lodge the complaint FOR non reply from talegaon Blue dart office. Instead I was directed to [protected], there was no reply from this number also. I finally left a message on [protected]. 310 INR is the charge to deliver the baggage and Additional 40 INR was charged for Talegaon. All calls were made from my post paid mobile number. Seeking justice.

Hi, Waybill Number : [protected] [protected][protected] Pickup Date : 02 September 2014 From : GURGAON To : MUMBAI The shipment of my Amex card was dispatched on 03/09/2014 and was supposed to be delivered on 06/09/2014. However, till date (12/09/2014), the courier hasn't reached me. I have tried calling Toll free number and was assured that it will be delivered same day but the commitment proved to be false. On 10/09/2014, i receive message of attempted delivery at 8pm and 9.30pm Bluedart courier person calls me and asks if whether i am in office. Still the next whole day the courier doesnt reach me inspite of calling toll free again. Due to not receiving my Amex card on time, i am unable to book my corporate trip plans and facing delay for the same. Please find attached the email conversation for the same. Kindly provide me reason for such harassment through your service failing to which i shall escalate the issue further.

My name is J.Gopalakrishnan & my way bill # [protected].
My parcel's way bill was generated on 2nd sep 2014 but to my surprise till date I have not received any intimation or call back from your side of delivery person. I had called up customer service twice & there was no information & through tracking my way bill number I realised that they had mention as DOOR CLOSED. Its utter stupidity to come for delivery at 2.30 pm when we close our office for lunch, forgiven that the delivery person has no sense to make a call & intimate me or leave a note atleast for the collection of same or to my convenient timings. pls do the needful asap & I want my Credit card to me delivered safely without any further delays. My contact number is [protected]. If the delivery person is so stingy to make a outgoing call I wouldnt mind throwing away 10 or 15 bucks for him to top up his mobile.

I regret to inform you thatI was booked a item on 03/07/2014 on the following Postal address Ranabir Bhattacharjee, CID Office, A D Nagar- 799003, Agartala, Tripura, vide snapdeal order no. [protected].The tracking number was [protected]. and the item was arrived at 09/07/2014 at the office of Bluedart Agartala Cod Center 2. On the same date one person rang me from the Mobile number [protected] over my Mobile number and told me to collect item from the Agartala Cod Center 2. On 11/07/2014 I collected the item from Bluedart Courier service Agartala Cod Center 2. The person alson called my collegue also namely Jayanta Roy, Surakumar Debbarma and their tracking numbers are [protected], [protected] & [protected]. They are also bound to collect from Bluedart Courier service Agartala Cod Center 2. Now I want to know, Is it the duty of Bluedart Courier service Agartala Cod Center 2 and I intent, follow up necessary action against them.

I placed a order on myntra which is shiped by bludart courier..my tracking id is[protected]. Expected date of delivery of my shipment is 8sept.when i tracked my shipment it was in muzaffarpur On 8sept at about 11am.At end of day when again i tracked my shipment they updated that consignee Unavailabe and ladmark needed, without any information to me.They even not contacted tO me single time. When i try to contact them and ask about this misconduct and to Deliver my shipment they disconnected my call, And after few hour i received a msg that new expected date of deliVery for my shipment is 12sept.can i know the cause of this inConvenience and misconduct.whenever my courier comes throught Bludart i faced this problem while services by other courier company is nice.i Request to higher authority to take action against this misbehave, i think this type of incidence is spoiling Your Imaga all over the india...

Dear sir/Madam, I am Saikumar My Waybill No : [protected] and Reference No : [protected] this parcel has been delivered on 2-9-2014, now that was in Tolichowki in Hyderabad if i called they did not give response to my call what is the problem i don't no but i'm waiting for that because that has credit cards please send me as soon posible. Thanks, Saikumar

Hi, I had placed an order on Snapdeal which is coming by Bluedart. I have been tracking my order continuously. Initially it was supposed to reach me on 6th September and then I saw a status on tracker that the expected date of delivery is 8th september which has also crossed. Iam waiting since long and expecting the delivery soon. My waybill no is [protected]. There is a lot of ambiguity in the tracker. I don't expect such kind of service...

My package with AWB Number Waybill No : [protected] has been handed over to the hub nearest to me on Sept 3, 2014 (as shown in the tracker on the website). Then it showed "shipment out for delivery". At the end of the day status was "Delivery Attempted-Premises Closed". The truth is that I didn't even got any call from the delivery boy or from Bluedart local office. From the next day onwards status was as follows: Hinjewadi Service Centre Shipment Out For Delivery 04-Sep-2014 11:39 Hinjewadi Service Centre Delivery Attempted-Premises Closed 04-Sep-2014 15:44 Hinjewadi Service Centre Shipment Out For Delivery 05-Sep-2014 11:22 Hinjewadi Service Centre Delivery Attempted-Premises Closed 05-Sep-2014 15:44 Hinjewadi Service Centre Shipment Out For Delivery 06-Sep-2014 10:27 Hinjewadi Service Centre Delivery Attempted-Premises Closed 06-Sep-2014 15:04 Hinjewadi Service Centre Shipment Out For Delivery 08-Sep-2014 11:12 Hinjewadi Service Centre Delivery Attempted-Premises Closed 08-Sep-2014 15:44 But again I have got no call, no intimation of my product from the service provider on my mentioned contact number. I called so many times at the service centre but got no satisfactory response. They used to say "today it will be delivered". But that today has not come yet. It is extremely annoying. I was in urgent need of my product. Bluedart is a very trusted name but this is really very disappointing service.

My house is just 20 mins away from Bluedart verna, goa and bluedart has at many times delivered products to my place.. still this time the people at bluedart gave stupid excuse 1. Waybill No : [protected] Reference No : SLP59794087 This item was sent back to seller saying that my address isnt correct. what is funny is just the previous day of sending my parcel back, bluedart delivered another parcel (washing machine) to my address. I inquired with the guy about my other parcel and he said he " I will get it tomorrow " but the next day it was sent back with that stupid excuse. 2.Waybill No : [protected] Reference No : SLP59785879 This parcel of mine arrived at bluedart verna on 28-Aug-2014 and its still not delivered to my place (which is just 20 mins away). They have not even tried calling me (I've activated missed call alert specially coz of this people). I have sent to snapdeal as the product was ordered on snapdeal, I have sent mail to Bluedart. they always give complaint number and console me but there is no results. Please do something.. I hope someone really helps me with this issue.. Thanks in advance

Waybill No : [protected] Reference No : SLP69368259 To The Concerned I had ordered two consignments, one was successfully delivered however the second consignment order no [protected] was not delivered today. One call at precisely 6.50 pm came at my mobile from blue dart delivery boy mobile no [protected], i was in the wash room but rushed to take it but missed. I called back at 6.52 pm precisely and came to know that he caller was from Blue dart. The delivery boy said that he has come back to his office since it did not pick up the call. My question is how can a delivery boy return within 2 minutes to his office. He further said that 7 pm his office closes. How did he try to deliver 10 minutes prior to his office closure where as the consignment tracker shows that he had left his office at 10.53 am . On requesting him to deliver he behaved in a very bad way and switched off the phone. Attached is the call detail photograph from the mobile no [protected] as a proof of whatever has happened. I am sure you will take action on such kind of delivery by Blue Dart. Regards Saurabh Ghosal Mobile No [protected]

I had a delivery of my ICICI bank debit card through Blue dart Courier services and when they came to deliver I was not at home. I had scheduled a delivery on 4th-September-2014 and after taking a day off from work and following up several times with the customer service team I was told at the end of the day that the card could not be delivered and I had to book another appointment. I did so on Saturday 6th-September-2014 for the first half and as expected the delivery did not happen even after repeated following up with customer service who assured me that it would be coming anytime now. I have a urgent medical appointment for the 2nd half and after calling Blue Dart for the nth time they said wait till 6:00 PM. This kind of service is unacceptable from a brand like them and I am thoroughly pissed off with them. I have registered a complaint with complain number 309779 but I do not know even if that would be of any use. Ultimately I have asked them to cancel the shipment and I shall approach ICICI Bank for a reissue. I have suffered immense monetary loss and defaulted on several commitments for the same. Nilanjan [protected] navi Mumbai

Hi Team,
Blue dart has 1 courier of mine since last 3-4 days and they are not giving the delivery of the product and i needed it urgent but could not be able to make use of it. On 4 SEPT, i received a call from BLUE DART at ~12 asking about the address and told me that they understood the address properly and will give a call to me when they will reach at the landmark. After the call, i called to CUSTOMER SUPPORT (WHICH IS NOT TOLL-FREE) 4-5 times after the gap of 1-2 hours on that day only and they said again and again that your courier is out for delivery and will reach by 6- 7. At 8 i again called them, now they said that your address is not complete, i gave them full complete address twice and double confirmed with 2-3 famous landmarks which everyone knows here, and then they ensured the delivery of the product on the next day till 2-3 . But on next day, i dint have any call from BLUEDART and i was also unable to call them due to some office work, another full day after so much wait ends. I don't understand why they are making me fool and why they are not calling me when they are coming and why they are not finding the address when i gave twice-thrice with 2-3 famous landmarks !!
I am so irritated and disturbed after this activity and want serious action against BLUEDART as when we call them, voice comes as BLUEDART IS NO.1 SOUTH Asia's DISTRIBUTING COMPANY (LOL) !!
In past, they also cheated me by holding my BANK CREDIT CARD, that time also i called them 3-4 times then i received.
I guarantee if i would not called them, then i am not going to receive any courier form their side.
Please take some serious actions !!
Looking forward to hearing from you.
ThankYou
Shivam Arora
Checked the current status of my product at their site and found the BELOW-
Waybill No : [protected] Reference No : [protected]
Pickup Date 01 September 2014
From Gurgaon
To Pune
Status Consignee'S Address Incomplete/Landmark
Needed
Status and Scans
Location Details Date Time *
Waybill No : [protected]
Baner Service Centre Consignee'S Address Incomplete/Landmark Needed 05-Sep-2014 13:37
Baner Service Centre Consignee'S Address Incomplete/Landmark Needed 04-Sep-2014 15:30
Baner Service Centre Shipment Out For Delivery 04-Sep-2014 13:00
Baner Service Centre Delivery On Next Business Day 03-Sep-2014 14:28
Baner Service Centre Shipment Arrived 03-Sep-2014 12:42
Pune Warehouse Shipment Arrived 03-Sep-2014 12:21
Mumbai Hub Shipment Further Connected 03-Sep-2014 11:04
Mumbai Hub Shipment Arrived 03-Sep-2014 09:06
Delhi Hub Shipment Further Connected 02-Sep-2014 18:01
Delhi Hub Shipment Arrived 02-Sep-2014 07:48
Cod Cpu Vi Shipment Further Connected 02-Sep-2014 01:39
Cod Cpu Vi Shipment Arrived 01-Sep-2014 12:53