Blue Dart Express Complaints & Reviews

Blue dart DHL were suppose to deliver a courier to my place however there were no calls made by them informing me of the delivery. The worst part is there was no sticker or intimation slip staying their attempt. They did not call me to inform the regret too. Now when I am looking to track my order it says "Delivery Attempted - Premises Closed". How will the customers know their delivery time, if not informed and they stupid customer service does not work on Sundays, how disappointing that is. Very poor service from such a reputed company. I will make sure I inform this to all my contacts - my 7000 students who I train at 5 different college and more than 100 corporate where I do the training. In-fact I will use this as a case study of poor customer service.

I am the resident of Hassan(573201), Karnataka. I am very much disappointed with the behaviour of blue dart. Blue dart was providing very good service but now they are ordering me come and collect the products from their office. If you cant deliver the products to our home, then why the hell do you take the dealership..? Go home and take rest. This is not the first time its happening. I am very much disappointed with your arrogance. Its been more than 4 days after arriving my ordered products to your office. If you cant deliver the products inside the city within 2 days, then what can u achieve. I think you need to take serious actions on your office members in my city. This is a big loop hole to your development. I hope you understand my feelings and take strict actions. Thank you.

Hi, I sent rakhi from pune to loni ghaziabad on 5 aug 2014. Consignment no. [protected]. The person accepted it and told 2 days delivery time.but when it didnt reach till Friday night I checked the status at their website which shows out of delivery area since Friday afternoon.people dont pick up at customer care center.firstly if they can't provide service for a area they shouldn't take courier. If something goes wrong they should call on the numbers mentioned on courier packet. It is rakhi and since I wanted a timely delivery opted for courier but due this irresponsible behaviour it will not reach on time.

I have a parcel to be delivered in Hyderabad. My Waybill no. is [protected]. I was supposed to receive the parcel on 4th August, 2014. Its been four days, i have not received my parcel. The Blue Dart customer service is so poor and miserable. The courier delivery person does not receive phone calls, makes false promises of delivery every day, but does not turn up. This is insane! I want to take immediate action against the delivery person whose name i do not know; his phone no. is +91 [protected]. Can anybody help me out on this?

i ordered online shoes through flipkart which was delivered through blue dart shipment reached ahemdabad on 6 but from 3 days there is no response from company where the shipment is.none of their of customer care are responding neither they are giving dates when it will be delievered.

Dear Sir/Madam I have not received a parcel from Flipkart through your courier service which detail is given below. Waybill No : [protected] Reference No : S5181981 Pickup Date 30 July 2014 From Mumbai To Burdwan Status Consignee Refused To Accept Status and Scans Location Details Date Time * Waybill No : [protected] Burdwan Consignee Refused To Accept 08-Aug-2014 12:47 Burdwan Consignee Refused To Accept 07-Aug-2014 12:57 Burdwan Consignee Refused To Accept 06-Aug-2014 12:39 Burdwan Consignee Refused To Accept 05-Aug-2014 12:00 Burdwan Shipment Out For Delivery 02-Aug-2014 13:14 Burdwan Shipment Arrived 02-Aug-2014 10:48 Ccu Bda Warehouse Shipment Further Connected 01-Aug-2014 17:01 Ccu Bda Warehouse Shipment Arrived 01-Aug-2014 12:31 Mumbai Hub Network Delay, Will Impact Delivery 31-Jul-2014 10:34 Mumbai Hub Shipment Further Connected 31-Jul-2014 08:55 Mumbai Hub Shipment Arrived 31-Jul-2014 05:09 Ovali Warehouse Shipment Further Connected 31-Jul-2014 02:17 Ovali Warehouse Shipment Arrived 30-Jul-2014 14:51 * - 24 Hr Forma On 3rd August I have received a call from your Burdwan office, and they asked for the address but the consignment is still not delivered to me. On 7th August I Track the order and the status indicate that “CONSIGNEE REFUSE TO ACCEPT”, how is it possible? Without any effort to deliver the consignment, a concern like you can’t update the status. On 7th August I called your Burdwan Office (M: [protected]), and your representative assured me to delivered my consignment positively by[protected]. It is almost the end of the working day but the result is zero. If a consignment takes time to deliver 6-7 days, within a distance of less than 1 K.M. it shame on your concern as well as your service. Look into the matter and do the needful. Regards Sauvik Karmakar +91 [protected] e-mail: [protected]@gmail.com

We have been using bluedart for our ecommerce deliveries across India for the past year. This is with regards to an order we dispatched to Indore on 1st of August. The package got delivered on 7th August to the customer, and he has sent us pictures of how the package has been dug into by rats. The bluedart guys have covered up the entire area dug into with rolls of bluedart tape and delivered as it is, after seeing what was the damage. They should atleast have returned the products to us, instead of doing such a pathetic job of covering it up with tape and delivering chocolate that are fully rotten!

Dear Sir/Mam, With reference to above subject i would like to inform you that on dated 19/07/14 i booked a order at homeshop 18. My AWP no was [protected] which i have not received till date while the status on site is customer refused to take the parcel. One more order which i booked at homeshop 18 having Awb no. [protected] was also not delivered to me. Each time this is happening to me. Further i would request you to kindly look upon my complaint and do the needful. Thanking You, Manoj

I purchase online shoes from snapdeal.com order no.[protected], but shoes are found with very poor quality, and torn in first use.
i was still remembering them by call but i didn't get any positive response from them.
they just transferring this bluedart to receive that parcel but they too didn't responding to this

Parcel not delivered on Time Had booked the consignment under so called urgent service option of Blue Dart. The consignment was submitted to ratnagiri blue dart office on 31st July 14 @ 3:10hrs and their was no update on their postal tracking system about the parcel till 1st Aug 14 @ 19:00hrs. On 2nd Aug 14 after making serveral calls and plleding to deliver the consignment before 12:00hrs on 2nd Aug 14 their was some update on the blue dart portal tracking system. Status and Scans Location Details Date Time * Waybill No : [protected] Vishakapatnam Shipment Out For Delivery 02-Aug-2014 13:25 Vishakapatnam Shipment Arrived 02-Aug-2014 11:40 Vishakapatnam Shipment Arrived 02-Aug-2014 11:40 Mumbai Hub Shipment Further Connected 02-Aug-2014 09:40 Mumbai Hub Shipment Arrived 02-Aug-2014 04:06 Nahur Mini Hub Shipment Further Connected 02-Aug-2014 03:47 Nahur Mini Hub Shipment Arrived 02-Aug-2014 03:06 Pen Shipment Further Connected 02-Aug-2014 01:10 Pen Shipment Arrived 01-Aug-2014 19:02 As per the details from the tracking system consignment had reached Pen, Maharashtra (about 250km from Ratnagiri) on 1st Aug 14 @ 19:02 hrs. What the hell blue dart persons were doing with the consignment from 31st july 14 tupto 1st aug 14. They took more than 26hrs to move the cargo from ratnagiri to pen, Maharashtra which is about 250 km. After several calls parcel is yet not delivered till 15:00hrs on 2nd aug 2014. This proves that blue dart is providing the [censored]est services in the country and is charging on higher side for the services which a local courier service can provide. Kindly let me known how can i take up this issue further. Our consignment no. is [protected]

Dear Madam /all, I am awaiting a delivery from Amazon . Its lying in salt lake delivery center for last 5 days because of incomplete address!!! All the details were perfectly provided to amazon and I am not sure what more details they were expecting. It is really any issue now a days to find a building name while the contact no is provided!!! Does it not sound like a nonce? More over I have informed my building name 31st july morning and the delivery boy came to deliver next day evening. I kept him waiting for 10 mins and he flown away and I did not get the delivery on that day also. He never called me to inform me about his eta and it is not really possible to attend some one within few minutes when we are at office. Last story, I called up Blue dart call center and one polite lady assured me that someone wd call me.. again u can understand that it was also a false commitment. It's a pathetic service that blue dart has offered me . I am disgusted and feeling help less. Below is the tracking details from their system.!! Status and Scans Location Details Date Time * Waybill No : [protected] Salt Lake Service Center Consignee Not Available 01-Aug-2014 15:30 Salt Lake Service Center Shipment Out For Delivery 01-Aug-2014 12:59 Salt Lake Service Center Consignee'S Address Incomplete/Landmark Needed 31-Jul-2014 15:00 Salt Lake Service Center Consignee'S Address Incomplete/Landmark Needed 31-Jul-2014 10:12 Salt Lake Service Center Consignee'S Address Incomplete/Landmark Needed 30-Jul-2014 09:43 Salt Lake Service Center Consignee'S Address Incomplete/Landmark Needed 29-Jul-2014 09:46 Salt Lake Service Center Consignee'S Address Incomplete/Landmark Needed 28-Jul-2014 08:42 Salt Lake Service Center Consignee'S Address Incomplete/Landmark Needed 26-Jul-2014 14:10 Salt Lake Service Center Shipment Out For Delivery 26-Jul-2014 13:30 Salt Lake Service Center Shipment Arrived 26-Jul-2014 13:30

Dear Concern, I was about to receive a courier which was sent from Chennai and was about to receive me at Rudrapur (Uttarakhand), My Waybill no. is - [protected], as per their tracker it is showing that 30.07.14 it was received at rudrapur office and was out for delivery but, consignee was not available again on 31.07.14 it was out for delivery and again they are showing consignee not available but, non of the day any single person came for the delivery it's all they are putting up fake status to make fool out of consumers. The shipment place is my working place where iam available from morning 10 to evening 6 and at none of these two day any one has delivery. For this i have also called up the respective blue dart office rudrapur but, without listning my problem they just disconnected the call. This is the service they are providing and this is the consumer satisfaction they are talking about. Regards Subhanshu Tripathi Cont. No. - [protected]

I have booked axis bank edge loyalty gift. Axis bank sent via blue dart queries. I have received message from axis bank on 22 this month. I am waiting for the product to be arrived. Suddenly i just checked on tracking status on tracking website they mentioned that products has been already shipped. Its really ridiculous how they changed the status even they have not delivered the product. No calls from blue dart still now. When i called them not proper response from blue dart courier . Please help me to resolve this issue and help me to get products from blue dart. This is my RWB number. [protected]

My Documents from Insurance company is come but Delivery boy delivered at wrong address when I complaint that where is my dock no one response since 10 days past. Doc. No. Way Bill No. [protected] . Waybill Number : [protected] [protected][protected] Pickup Date : 10 July 2014 From : MUMBAI To : INDORE Status : SHIPMENT DELIVERED | Date of Delivery : 12 July 2014 Time of Delivery : 14:50 Recipient : SURAJ No any Suraj name person at my home. Very Bad experience of this courier.

This is with regards to my order i placed on jabong.com bearing order no [protected], tracking no. [protected]. I made several calls to blue dart customer care to track my order but all in vain. The concerned person told me my order will be delivered from Verna center and that he had visited my residence and found it closed even when everyone was present at home. Also, I was not informed by the concerned person on the day of the delivery that it will be delivered on that day, despite him having my contact details. Every time I have a parcel to be delivered from Blue Dart I have always been given the same excuse for the non delivery of parcel. I tried contacting the Verna center, Verna -Goa, but the calls were unanswered {Rohan -[protected], Verna center-[protected]}. Evidently they are giving false excuses for poor servicing. This behaviour is highly unacceptable considering that the company has declared on their website that it is "committed to providing world - class service every time!". I need the parcel urgently as i will be going out of station early Monday morning and secondly I have already done the payment. Please look into this matter as early as possible as the parcel is urgently required. Hoping that strict action will be taken in future to prevent such inconvenience.

They made me wait over 45 minutes, while helping several customers that came after me. After I was finally helped, they told me I had to go to another location to ship the package. After asking for the manager, then I was told they would be able to ship it. The manager was not available, nor did they have complaint forms. When I started to complain about the poor service and lack of information being provided by the employees, they laughed at me. Very unhelpful employees and very poor information provided. I highly do not recommend.

Dear Officer, I did not received this Waybill Number : [protected] but i received a receiving confirmation..how funny and irresponsible service ...BLUE Dart is rubies Currier company ...Blue Dart never contact my phone number also & said that incorrect address.this address is correct & already delivered many product . Show message history

Your PAN Application Status

Acknowledgment Number : [protected]
Name : BABLU BERA
Category : Individual
Status :
Your PAN card has been delivered on 28-May-2014 by Blue Dart Express Ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application.

Permanent Account Number (PAN) : BYUPB8669P
PAN card will be despatched only to the communication address provided in your PAN application. *Wherever the Representative Assessee (RA) details (item no.14 in Form 49A) are mentioned in the application, PAN Card will be despatched to the RA's address.
If your communication address has changed, please submit a 'Request for New PAN Card or/and Changes or Correction in PAN data' form so that the Income Tax Department's database is updated with your current address.
Written communication from the Income Tax Department will be directed to the communication address recorded against your PAN. So to avoid any inconveniences in future, please ensure that your communication address is up-to-date in the Income Tax Department's database.


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Against my order ID - 9595405 for item purchased from Naptol on line was shipped through AWB No.[protected] on 20.06.2014. Item name is Intex IT 11500, Home Speaker Black. After passing of more then 20 days item has not yet been delivered to me. Please resolve the problem at the earliest

There was a courier shipped by HDFC ERGO on June 6th by blue dart. Knowing that their service is bad, i called Bluedart customer service in advance to call me when the delivery boy comes to my area. They never call, they simply returned my courier by Bank twice mentioning address is not locatable. It has already been 1 month in this toggle between Bank and Bluedart. I'll never take their service in future. In this case it was not my choice to get the courier by Blue Dart. I finally called HDFC yesterday to send me the courier by some other courier service directly.