Blue Dart Express Complaints & Reviews

My Documents from Insurance company is come but Delivery boy delivered at wrong address when I complaint that where is my dock no one response since 10 days past. Doc. No. Way Bill No. [protected] . Waybill Number : [protected] [protected][protected] Pickup Date : 10 July 2014 From : MUMBAI To : INDORE Status : SHIPMENT DELIVERED | Date of Delivery : 12 July 2014 Time of Delivery : 14:50 Recipient : SURAJ No any Suraj name person at my home. Very Bad experience of this courier.

This is with regards to my order i placed on jabong.com bearing order no [protected], tracking no. [protected]. I made several calls to blue dart customer care to track my order but all in vain. The concerned person told me my order will be delivered from Verna center and that he had visited my residence and found it closed even when everyone was present at home. Also, I was not informed by the concerned person on the day of the delivery that it will be delivered on that day, despite him having my contact details. Every time I have a parcel to be delivered from Blue Dart I have always been given the same excuse for the non delivery of parcel. I tried contacting the Verna center, Verna -Goa, but the calls were unanswered {Rohan -[protected], Verna center-[protected]}. Evidently they are giving false excuses for poor servicing. This behaviour is highly unacceptable considering that the company has declared on their website that it is "committed to providing world - class service every time!". I need the parcel urgently as i will be going out of station early Monday morning and secondly I have already done the payment. Please look into this matter as early as possible as the parcel is urgently required. Hoping that strict action will be taken in future to prevent such inconvenience.

They made me wait over 45 minutes, while helping several customers that came after me. After I was finally helped, they told me I had to go to another location to ship the package. After asking for the manager, then I was told they would be able to ship it. The manager was not available, nor did they have complaint forms. When I started to complain about the poor service and lack of information being provided by the employees, they laughed at me. Very unhelpful employees and very poor information provided. I highly do not recommend.

Dear Officer, I did not received this Waybill Number : [protected] but i received a receiving confirmation..how funny and irresponsible service ...BLUE Dart is rubies Currier company ...Blue Dart never contact my phone number also & said that incorrect address.this address is correct & already delivered many product . Show message history

Your PAN Application Status

Acknowledgment Number : [protected]
Name : BABLU BERA
Category : Individual
Status :
Your PAN card has been delivered on 28-May-2014 by Blue Dart Express Ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application.

Permanent Account Number (PAN) : BYUPB8669P
PAN card will be despatched only to the communication address provided in your PAN application. *Wherever the Representative Assessee (RA) details (item no.14 in Form 49A) are mentioned in the application, PAN Card will be despatched to the RA's address.
If your communication address has changed, please submit a 'Request for New PAN Card or/and Changes or Correction in PAN data' form so that the Income Tax Department's database is updated with your current address.
Written communication from the Income Tax Department will be directed to the communication address recorded against your PAN. So to avoid any inconveniences in future, please ensure that your communication address is up-to-date in the Income Tax Department's database.


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Against my order ID - 9595405 for item purchased from Naptol on line was shipped through AWB No.[protected] on 20.06.2014. Item name is Intex IT 11500, Home Speaker Black. After passing of more then 20 days item has not yet been delivered to me. Please resolve the problem at the earliest

There was a courier shipped by HDFC ERGO on June 6th by blue dart. Knowing that their service is bad, i called Bluedart customer service in advance to call me when the delivery boy comes to my area. They never call, they simply returned my courier by Bank twice mentioning address is not locatable. It has already been 1 month in this toggle between Bank and Bluedart. I'll never take their service in future. In this case it was not my choice to get the courier by Blue Dart. I finally called HDFC yesterday to send me the courier by some other courier service directly.

The Airway Bill No [protected] from Citibank was in my name. The courier person called me on 03/07/2014 at about 02.30 pm and asked about my residence details. I told him that the residence is locked as all were out. He told me to be present on 04/07/2014 to deliver the parcel. Nobody turned up on that date. On 05/07/2014 at about 12.00 noon I called the office at[protected]. A lady informed me that the courier boy has gone for delivery. Nobody came on that date though I waited. 06th was a Sunday. On 07.07.2014 also no courier boy came to the residence for delivery and nobody picked up the phone. Is it the standard of service for a world class like "Blue dart" ? Early response is solicited. Sarat Kumar Mishra Senior Branch Manager Punjab National Bank Lewis Road, Bhubaneshwar- Odisha Cell:[protected]

Blue dart provides the most unreliable service. Earlier I had to receive very important documents like passport etc which was simply kept waiting at the blue dart office without being delivered to my location for couple of days.The person incharge at the location dint even bother to call and inform. This happens in the heart of Chennai. Pls beware of these useless people. If you need reliable delivery always go for professional, aramex, etc...

I had placed order for 2 kurtis from flipkart on 27th of June 2014, the date today is 07th July 2014, according to the tracking number these ppl had sent me through email, my Oder reached destination on 30th or 1st through BLUE DART ... These blue dark guys kept my order on hold for really long time rather delivering it, no calls were made to my phone until today, today a very reckless staff from blue dart called me up n he is asking ME to come and collect my order from their courier office ... At the time I placed Order, flipkart showed that it would be HOME DELIVERY ... Blue dart courier service people are saying " we will not deliver it, you come and collect your order, if you don't want it m we will return it back to flip kart " ... The staff of blue dart was very very rude and so reckless ... They r supposed to b delivering it to home ... Pls take an action on such ...

Dear Sir, Bluedart is a very well reputed company but the service delivered to me was very disappointing. I recieved a message from the bluedart regarding the delivery of my courier (waybill no: [protected]) on 4th of july. the courier boy gave me a call saying that he will be there to deliver my service anytime after 2pm. I came back from office and tried calling the number from which i had received the call, the courier boy took the call once and said that right then he was delivering in some other area and will be there at my place late evening. but later when i called him 15-20 from my number he did not take the call and when i tried calling him from different number he took the call and when he heard my voice he disconnected. Regarding this when i contacted the kolkata head office the executive also behaved very rudely saying that the courier boy was right as e followed the policy of the company and its not allowed to carry phones when courier boys are out for delivery. if this is the case then how come the courier boy recieved my call when he was delivering somewhere else??? and how come the courier boy said that before delivering i will give you a call??? The executive also said that my order is being delivered before time as the expected delivery date is 8th july, if it is so then y did i receive a message as well as call for delivery yesterday only. My second half yesterday was a total waste just because of this irresponsible attitute of the courier company as i had to leave my office and be there at home to receive this urgent courier. For this i want proper exaplanation and compensation from the compant management. It is listed on the website that the adress was unlocatable but it is not true because the address was provided with appropriate landmark and it is not possible that a courier boy will have difficulty in reaching that particular landmark.

Sir/Madam,
REF ; TRACKING NUMBER :[protected]
I am Stalin Joseph from Thottahill, House, No7 SJB Nagar, Saktikulangara, po kollam kerala.I am running business enterprise in saktikulangara . Every time when some cargo is to be delivered through blue dart, your personnel calls and inform regarding our cargo, but they don’t make home delivery. But at the same time when BLUE DART TAKES CARGO FOR DELEVERY FROM OUR CLIENTS THEY, CONFIRM HOME DELIVERY WHILE RECEIVING CARGO FROM THEM .
BLUE DART IS HAVING DOOR SERVICE IN PIN CODE -691581 AREA, BUT THEY NEVER MAKE SERVICE.
OUR RECENT CONSIGNMENT, WITH TRACKING NUMBER :[protected], IS IN BLUE DART OFFICE, BUT THEY ARE REFUSING TO MAKE HOME DELIVERY .
. And most importantly this is NOT the First time this has happened, several times before the Blue Dart people have called me and has asked me to collect the parcel from the office". This is their regular habit which is in turn tarnishing the image of Blue Dart/DHL.
Moreover when we make an enquiry to blue dart office in ARCHANA TOWER, CONTONEMENT NORTH, ASRAMAM -691001, KOLLAM . They won’t pick their Phone, or if they respond, they are very arrogant in their reply and carelessly make answers without any responsibility.
If this continues then how can we send or receive our important cargo through BLUE DART

My office is with in less than 10 km from BLUE DART KOLLAM OFFICE, where each and every company's parcel (Indian Postal Services, Speed Post, DTDC, Professional service etc) have been delivered. But why is Blue dart showing negligence in this part. Please take corrective action ASAP.
THANKS N REGARD
STALIN JOSEPH
SAKTIKULANGARA.
KOLLAM
MOB:[protected]

My tracking ID [protected] shipment was sent to me from Amazon. But I received an SMS from Amazon saying that ( Addressee not found) on 1 July 2014. But we were full day at home. This highly unethical. Even my Mobile Number is also there with address. No body tried to contact me.

When I tried all the office numbers of Indore Office, Noone picked up. This is horrible.

Hi
I am attaching your way bill tracker
!) my hdfc bank sended 1500rs gift vocher to me .
Waybill no : [protected] when i am enquried to your branch they saying alredy delivered to your home when i cheked your it is recived hemant but i dont know how is he . When i complinted to your customer center they phoned to me & says sorry our new worker gave to other person today we will deliver you it means misusing customer gift vocher
2) waybill no : [protected]
Anoter hdfc bank sent my new credit card to my same address yesterday (30 june 14) i had recived on two sms from
Bw-bludrt written that
Waybill#[protected] is undelivered for address related issues.Pls contact hdfc for redelivery, else it will be returned to bank within 7 days but any person contacted me or my house
Today ( 1 july 14) when i go to your blue dart courier office say by they saying our boy says your address is incorrect therefore we messaged to you but i am ready to shown my original driving license but she says we not gave you in our office we try to deliver to your home.
3) waybill no : [protected]
I am purchased cheaper landline it is reached me with in 2days. Same address but valuable gift voucher or credit card same address not available for your manipal branch
I had already complaint to your customer care today morning they says we will gave clarification about misusing gift voucher with 6.00pm but i am not received any call from your side therefore i had mailed
It means manipal your branch or blue dart courier misusing valuable things cheaper item will safe pls clarify with in 24hours otherwise i will going to consumer court & publish all leading news paper
Regards
Prashanth shetty
Chandragiri achutha nagar (Gatson) 7th cross
Parkala post udupi taluk karnataka
Pin 576107
Mob [protected]

Dear sir,
I am continuously trying to contact at your Jaipur office number[protected] to 519905 but the phone is not being picked up whole the day today.

During tracking it is found that the consignment was sent thrice in last three days but he found it closed.

I can ensure you my house has not been closed even for a minute in last 15 days and your company delivery man is sending you wrong information. This is really a matter of the prestige of most renowned courier company in the world.

Request you to resolve the matter immediately.

Regards
Mani Agrawal
Waybill no. [protected]
[protected]@hotmail.com

My complaint against the-
Pincode- 700120
Address- blue dart express ltd
Safehands logistics pvt ltd
Sabitri villa, 9/2 b t road
Chiriamore, b/h petrol pu
Location- barrackpore
Telephone- customer service - -[protected]
Location - [protected]

My way bill number-[protected]

A credit card is sended to me and the credit card need to be delivered on the dated-17th june 2014, but the landmark was not provided so i called up the customer care number[protected] and updated the land mark on 18th june 2014 and then the customer care people told me that the consignment will reach up to you before 72 hours, so i called again on 21st june 2014 when i dont recieved the consignment and then the customer care people connected me a call with the barrackpore team leader when i dont recieved the card till the 21st june 2014, and they asked again about the land mark and easiest way and the barrackpore team leader told me that the delivery would be done on the dated-23rd june 2014, and then i got a call from the barrackpore teamleader that they cant deliver the consignment today so they will delivered on 24th june 2014, and then one of the team member of the barrackpore brach demanded rs.200 for the delivery of the consignment, so they will deliver the consignment on 23rd june, 2014, so i told the agend ok you delivered it to me today then i will give you some money so the agant replied if you will give you rs200 then only i will come to delivered it to you, then i said ok come. Then the delivery was done by the agant on the dated-23rd june 2014, 5 p.M. And he delivered me the card at my home address-c/o-shamshad ahmed siddique- 14/349, coolie line no 16, bhatpara, jagaddal, north 24 parganas-743125, landmark- 3no, jute mill staff gate. He gave me the card taken my signature and taken my voter card serial number, and then the agent who delivered me the card he demanded the rs, 200 i denied then he told me that i will see you. I took his words casually then the barrackpore staff done the complain that i snached the consignment on the road, and due to that my card was been blocked. And then again i have suffered a lot i have to again re-issue the card, so this type of harrasment is been done by the barrackpore division and the team leader was with him when i asked her he replied that when you promised her than why dont you have given the money to my agent, this type of corruption is been happening in the barrackpore branch.
So, i just need a justification why this type of harrashment is been doing by your end, and then the customer care also denied to register my complain. Why should i will pay the money for the delivery when the thing is mine.
Kindly take an strict action against the barrackpore branch, as i understand that the blue dart do any thing which he wants he doesn't care about anyone not even to the customers. They are very rude and corrupted.So, take some proper action this type of corruption and reply about my complain.

Thanks
Atique

Sir,
CN No [protected] booked at Delhi on 13/06/2014 for Delivery at Agartala.
As per your on line tracking it is showing Consignee'S Address Unlocatable/Landmark Needed.
I contacted with your Agartala office Today and on enquiry they informed they marked as Unlocatable/Landmark Needed as per your system requirement [ Note I have a valid proof for the same ] and it will be deliver to me and fail to specify any date. Though My resident is within 2 km from your Office
On talking with your Agartala office I understood that they are not bothering for the service and treating as like as Blue dart is a FREE SERVICE COMPANY for us. We are not paying anything. They have not any responsibility to deliver or contact with the customer. This is the worst service. Moreover, for your information, i am residing at Agartala for more that 46 years and on that address for more than 21 years and all other couriers are delivering tmely including postal department.
Take immediate necessary action to deliver my documents and further suggesting you to close your agartala unit and tie up with the Dept of Post or other courier like Overnite to deliver your doc for the benefit o[censored]s or take knowledge from them how they are providing service except your company.
Regards
Saswati deb Dutta
[protected]
[protected]

Waybill No : [protected] Reference No : 15395759 Pickup Date 21 June 2014 From Bangalore To Hyderabad Status Network Delay, Will Impact Delivery Status and Scans Location Details Date Time * Waybill No : [protected] Bial Hub Shipment Further Connected 22-Jun-2014 16:12 Bial Hub Network Delay, Will Impact Delivery 22-Jun-2014 09:51 Bial Hub Shipment Arrived 22-Jun-2014 07:24 Central Depot Shipment Further Connected 22-Jun-2014 00:57 Central Depot Shipment Arrived 21-Jun-2014 21:03 Central Depot Shipment Picked Up 21-Jun-2014 20:08 * - 24 Hr Format

We
Had booked a urgent post (Way bill [protected]) from delhi to indore
Through blue dart on 20 june... The delivery of the post was
Guaranteed on 21 june ..But to our disappointment we did not receive the
Mail on 21 june and we where told that the courier will now be
Delivered on 23 june .. The post contained a passport ... Because of
Which the travel plan of pax had to be cancelled...Here by i am attaching
The the confirm tck which had to be cancelled due to complete negligence of blue dart delhi. Kindly look into the matter

this
is the current status of my shipment...after 3 days according to ur
website... ... really disappointing. and will not trust bluedart or dhl
forever ...kindly improve ur services... Waybill No : [protected] Reference No : 110 Pickup Date20 June 2014FromNew Delhi ToIndore StatusIn TransitAwait Delivery InformationExpected Date of Delivery 21 June 2014
Status and ScansLocationDetailsDateTime *Waybill No : [protected]Delhi Hub Shipment Further Connected 21-Jun-201420:00Delhi Hub Shipment Arrived 21-Jun-201402:32Cp Branch Office Shipment Further Connected 20-Jun-201423:44Cp Branch Office Shipment Arrived 20-Jun-201421:24