Blue Dart Express Complaints & Reviews

Sir/Madam,
REF ; TRACKING NUMBER :[protected]
I am Stalin Joseph from Thottahill, House, No7 SJB Nagar, Saktikulangara, po kollam kerala.I am running business enterprise in saktikulangara . Every time when some cargo is to be delivered through blue dart, your personnel calls and inform regarding our cargo, but they don’t make home delivery. But at the same time when BLUE DART TAKES CARGO FOR DELEVERY FROM OUR CLIENTS THEY, CONFIRM HOME DELIVERY WHILE RECEIVING CARGO FROM THEM .
BLUE DART IS HAVING DOOR SERVICE IN PIN CODE -691581 AREA, BUT THEY NEVER MAKE SERVICE.
OUR RECENT CONSIGNMENT, WITH TRACKING NUMBER :[protected], IS IN BLUE DART OFFICE, BUT THEY ARE REFUSING TO MAKE HOME DELIVERY .
. And most importantly this is NOT the First time this has happened, several times before the Blue Dart people have called me and has asked me to collect the parcel from the office". This is their regular habit which is in turn tarnishing the image of Blue Dart/DHL.
Moreover when we make an enquiry to blue dart office in ARCHANA TOWER, CONTONEMENT NORTH, ASRAMAM -691001, KOLLAM . They won’t pick their Phone, or if they respond, they are very arrogant in their reply and carelessly make answers without any responsibility.
If this continues then how can we send or receive our important cargo through BLUE DART

My office is with in less than 10 km from BLUE DART KOLLAM OFFICE, where each and every company's parcel (Indian Postal Services, Speed Post, DTDC, Professional service etc) have been delivered. But why is Blue dart showing negligence in this part. Please take corrective action ASAP.
THANKS N REGARD
STALIN JOSEPH
SAKTIKULANGARA.
KOLLAM
MOB:[protected]

My tracking ID [protected] shipment was sent to me from Amazon. But I received an SMS from Amazon saying that ( Addressee not found) on 1 July 2014. But we were full day at home. This highly unethical. Even my Mobile Number is also there with address. No body tried to contact me.

When I tried all the office numbers of Indore Office, Noone picked up. This is horrible.

Hi
I am attaching your way bill tracker
!) my hdfc bank sended 1500rs gift vocher to me .
Waybill no : [protected] when i am enquried to your branch they saying alredy delivered to your home when i cheked your it is recived hemant but i dont know how is he . When i complinted to your customer center they phoned to me & says sorry our new worker gave to other person today we will deliver you it means misusing customer gift vocher
2) waybill no : [protected]
Anoter hdfc bank sent my new credit card to my same address yesterday (30 june 14) i had recived on two sms from
Bw-bludrt written that
Waybill#[protected] is undelivered for address related issues.Pls contact hdfc for redelivery, else it will be returned to bank within 7 days but any person contacted me or my house
Today ( 1 july 14) when i go to your blue dart courier office say by they saying our boy says your address is incorrect therefore we messaged to you but i am ready to shown my original driving license but she says we not gave you in our office we try to deliver to your home.
3) waybill no : [protected]
I am purchased cheaper landline it is reached me with in 2days. Same address but valuable gift voucher or credit card same address not available for your manipal branch
I had already complaint to your customer care today morning they says we will gave clarification about misusing gift voucher with 6.00pm but i am not received any call from your side therefore i had mailed
It means manipal your branch or blue dart courier misusing valuable things cheaper item will safe pls clarify with in 24hours otherwise i will going to consumer court & publish all leading news paper
Regards
Prashanth shetty
Chandragiri achutha nagar (Gatson) 7th cross
Parkala post udupi taluk karnataka
Pin 576107
Mob [protected]

Dear sir,
I am continuously trying to contact at your Jaipur office number[protected] to 519905 but the phone is not being picked up whole the day today.

During tracking it is found that the consignment was sent thrice in last three days but he found it closed.

I can ensure you my house has not been closed even for a minute in last 15 days and your company delivery man is sending you wrong information. This is really a matter of the prestige of most renowned courier company in the world.

Request you to resolve the matter immediately.

Regards
Mani Agrawal
Waybill no. [protected]
[protected]@hotmail.com

My complaint against the-
Pincode- 700120
Address- blue dart express ltd
Safehands logistics pvt ltd
Sabitri villa, 9/2 b t road
Chiriamore, b/h petrol pu
Location- barrackpore
Telephone- customer service - -[protected]
Location - [protected]

My way bill number-[protected]

A credit card is sended to me and the credit card need to be delivered on the dated-17th june 2014, but the landmark was not provided so i called up the customer care number[protected] and updated the land mark on 18th june 2014 and then the customer care people told me that the consignment will reach up to you before 72 hours, so i called again on 21st june 2014 when i dont recieved the consignment and then the customer care people connected me a call with the barrackpore team leader when i dont recieved the card till the 21st june 2014, and they asked again about the land mark and easiest way and the barrackpore team leader told me that the delivery would be done on the dated-23rd june 2014, and then i got a call from the barrackpore teamleader that they cant deliver the consignment today so they will delivered on 24th june 2014, and then one of the team member of the barrackpore brach demanded rs.200 for the delivery of the consignment, so they will deliver the consignment on 23rd june, 2014, so i told the agend ok you delivered it to me today then i will give you some money so the agant replied if you will give you rs200 then only i will come to delivered it to you, then i said ok come. Then the delivery was done by the agant on the dated-23rd june 2014, 5 p.M. And he delivered me the card at my home address-c/o-shamshad ahmed siddique- 14/349, coolie line no 16, bhatpara, jagaddal, north 24 parganas-743125, landmark- 3no, jute mill staff gate. He gave me the card taken my signature and taken my voter card serial number, and then the agent who delivered me the card he demanded the rs, 200 i denied then he told me that i will see you. I took his words casually then the barrackpore staff done the complain that i snached the consignment on the road, and due to that my card was been blocked. And then again i have suffered a lot i have to again re-issue the card, so this type of harrasment is been done by the barrackpore division and the team leader was with him when i asked her he replied that when you promised her than why dont you have given the money to my agent, this type of corruption is been happening in the barrackpore branch.
So, i just need a justification why this type of harrashment is been doing by your end, and then the customer care also denied to register my complain. Why should i will pay the money for the delivery when the thing is mine.
Kindly take an strict action against the barrackpore branch, as i understand that the blue dart do any thing which he wants he doesn't care about anyone not even to the customers. They are very rude and corrupted.So, take some proper action this type of corruption and reply about my complain.

Thanks
Atique

Sir,
CN No [protected] booked at Delhi on 13/06/2014 for Delivery at Agartala.
As per your on line tracking it is showing Consignee'S Address Unlocatable/Landmark Needed.
I contacted with your Agartala office Today and on enquiry they informed they marked as Unlocatable/Landmark Needed as per your system requirement [ Note I have a valid proof for the same ] and it will be deliver to me and fail to specify any date. Though My resident is within 2 km from your Office
On talking with your Agartala office I understood that they are not bothering for the service and treating as like as Blue dart is a FREE SERVICE COMPANY for us. We are not paying anything. They have not any responsibility to deliver or contact with the customer. This is the worst service. Moreover, for your information, i am residing at Agartala for more that 46 years and on that address for more than 21 years and all other couriers are delivering tmely including postal department.
Take immediate necessary action to deliver my documents and further suggesting you to close your agartala unit and tie up with the Dept of Post or other courier like Overnite to deliver your doc for the benefit o[censored]s or take knowledge from them how they are providing service except your company.
Regards
Saswati deb Dutta
[protected]
[protected]

Waybill No : [protected] Reference No : 15395759 Pickup Date 21 June 2014 From Bangalore To Hyderabad Status Network Delay, Will Impact Delivery Status and Scans Location Details Date Time * Waybill No : [protected] Bial Hub Shipment Further Connected 22-Jun-2014 16:12 Bial Hub Network Delay, Will Impact Delivery 22-Jun-2014 09:51 Bial Hub Shipment Arrived 22-Jun-2014 07:24 Central Depot Shipment Further Connected 22-Jun-2014 00:57 Central Depot Shipment Arrived 21-Jun-2014 21:03 Central Depot Shipment Picked Up 21-Jun-2014 20:08 * - 24 Hr Format

We
Had booked a urgent post (Way bill [protected]) from delhi to indore
Through blue dart on 20 june... The delivery of the post was
Guaranteed on 21 june ..But to our disappointment we did not receive the
Mail on 21 june and we where told that the courier will now be
Delivered on 23 june .. The post contained a passport ... Because of
Which the travel plan of pax had to be cancelled...Here by i am attaching
The the confirm tck which had to be cancelled due to complete negligence of blue dart delhi. Kindly look into the matter

this
is the current status of my shipment...after 3 days according to ur
website... ... really disappointing. and will not trust bluedart or dhl
forever ...kindly improve ur services... Waybill No : [protected] Reference No : 110 Pickup Date20 June 2014FromNew Delhi ToIndore StatusIn TransitAwait Delivery InformationExpected Date of Delivery 21 June 2014
Status and ScansLocationDetailsDateTime *Waybill No : [protected]Delhi Hub Shipment Further Connected 21-Jun-201420:00Delhi Hub Shipment Arrived 21-Jun-201402:32Cp Branch Office Shipment Further Connected 20-Jun-201423:44Cp Branch Office Shipment Arrived 20-Jun-201421:24

Sir, My way bill no. is. [protected], which should be delivered on Monday the 16th Jun 2014 as said by your service center when I called up on Saturday 14th Jun 2014. I again called up on Monday the 16th Jun 2014 to get the status where I was told that it will be delivered on 17th June. Today is 18th Jun 2014 and I have still not received my parcel and moreover I am said that it will be delivered tomorrow i.e 19th June. I am really sorry to say that I never expected this kind of service from blue dart. Regards Zafar Alam

aybill No : [protected]Pickup Date11 June 2014FromMumbaiToKovilpattiStatusIn TransitAwait Delivery InformationExpected Date of Delivery13 June 2014Status and ScansLocationDetailsDateTime *Waybill No : [protected]Erode HubShipment Further Connected13-Jun-201422:03Erode HubShipment Arrived12-Jun-201421:05Erode HubShipment Arrived12-Jun-201420:41Bial HubShipment Further Connected12-Jun-201414:45Bial HubShipment Arrived12-Jun-201413:41Mumbai HubShipment Further Connected12-Jun-201405:26Mumbai HubShipment Arrived12-Jun-201403:11Lpr HubShipment Further Connected12-Jun-201401:58Lpr HubShipment Arrived11-Jun-201423:59Ddb Branch OfficeShipment Further Connected11-Jun-201423:14Ddb Branch OfficeShipment Arrived11-Jun-201420

Dear Sir/Mam, DOC No [protected] Pickup Date 09 June 2014 From Mumbai Tops security office To Chandigarh tops security office Status - as on date DOC not Delivered. i have talk on that number [protected] for Courier status and they said we are not able to deliver the DOC due shortage of time . I want to know how much time take for delivery for a DOC from mumbai to Chandigarh and our business loss Rs. 10 Lakh due DOC not received. I shall be take action against blue dart service for recover our business loss. Blue dart take time 48 hours for deliver from Panchkula blue dart office to Our Tops office i want explaination & recover of our business loss. Thanks, Nitin Tomar Tops Security Limited [protected]

We have book a shipment from Agra to Lu know vide Waybill no.[protected] on dated 09.06.2014. The shipment is not delivered till date i.e. 12.06.2014 time 2:30. The shipment containing a Bank Gaurranty Document of Rs.1.5 Crore. The delay in delivery costing havy intt to us. we visited your local office so many times from 10.06.2014 to 12.06.2014 but no body reply satisfactory to us they all are kicking us like Footbal. If the Shipment is not deliver with in a hour we will take legal action against you. What's the meaning to book the costly courrier like blue dart. For Shiel Autos Naredra [protected]

Hi Team, My courier with AWB [protected] despatched from Delhi is lying in Bally since 6th June today it's 11th June, can you please justify why is still not in my hand.I need it on urgent basis.I also had a chat with you CCE three times. I also had a chat with the Blue dart agency where my courier is lying he gave a very childish reason of delay that he don't have delivery boy. From Bally, Uttarpara is only 15-20 mins. This is a very poor service from BLUEDART.I want the delivery by today any how, else there will be no one at my residence from tomorrow. This is a very very poor service from BLUEDART. This is ridiculous. I want the reply asap. Regards, Sandeep Rai [protected] sandeep.[protected]@ge.com [protected]@gmail.com

Waybill No : [protected] Reference No : SLP19380220 Pickup Date 06 June 2014 From Kochi To Shimla Status Network Delay, Will Impact Delivery Status and Scans Location Details Date Time * Waybill No : [protected] Rama Road Hub Network Delay, Will Impact Delivery 11-Jun-2014 09:00 Rama Road Hub Shipment Further Connected 10-Jun-2014 20:48 Rama Road Hub Shipment Arrived 10-Jun-2014 04:09 Bial Hub Shipment Further Connected 08-Jun-2014 09:16 Bial Hub Shipment Arrived 08-Jun-2014 08:30 Erode Hub Shipment Further Connected 08-Jun-2014 03:16 Erode Hub Shipment Arrived 08-Jun-2014 00:29 Erode Hub Network Delay, Will Impact Delivery 07-Jun-2014 19:43 Erode Hub Network Delay, Will Impact Delivery 07-Jun-2014 06:20 Kochin Hub Network Delay, Will Impact Delivery 07-Jun-2014 01:47 Kochin Hub Shipment Further Connected 07-Jun-2014 01:41 Kochin Hub Shipment Arrived 07-Jun-2014 00:45 Ernakulam Shipment Further Connected 06-Jun-2014 23:52 Ernakulam Shipment Arrived 06-Jun-2014 18:53 * - 24 Hr Format

Hello I was suppose to receive a material from Noida to Mumbai, I have been enquiring the status on your track line through the way bill, it says its in some warehouse and its been 9 days and we are yet to receive that material and when I saw the Transit Time Finder I came to know it will reach in 2 days max to the destination mentioned, but here my material has not yet been received even after 10 days, this is ridiculos

Hi, My name is Preetpal Singh Gill and my AWB no. is [protected]. I was supposed to receive two packages from Axis Bank via Bluedart. I received one from Bluedart around a week to 10 days back and for the other package (AWB [protected]) the status on their website shows as Address Incomplete. This is such a ridiculous update as if the address was incomplete how did they managed to deliver the first package at my residential address. I have called multiple times but everytime I am getting a run around that it will be delivered on the next working day, and then a status is updated as consignee shifted from address, address incomplete, etc.. Since I work in night shifts so I receive all the packages at my current residential address. If the address is incorrect, how all those packages were delivered and how was a package from same bank delivered to me 10 days back via Bluedart itself ? I want my problem to be resolved immediately. Regards, Preetpal Singh Gill [protected] [protected]@uaemail.net 37/6A, S.N. Roy Road, 2nd Floor, Flat # 7, Kol-700038 Close to Mitali Club, Exactly opposite to Dutta Pukur, nearest bus stop: Behala Ajanta

Hi I am Raghavendra from Vizag. Airwaybill no. [protected] & expected delivery date is 29.5.14. Till now not delivered. On 31.5.15 visited nearest branch MVP colony & was informed that will deliver the cc by 2.6.15 before 12.00 pm. Till now it has not been delivered. What a great customer service. I have clearly told them that from afternoon nobody will be there at my residence & I have to go to office. Kindly look into this matter. Regards, A S Raghavendra [protected]

My parcel was dispatched from Hyderabad on 23rd May 2014 Airway bill number: and it as a screen, which I wanted to give as a gift along with HD projector (not part of consignment) on her 50th Birthday, which was on 27th May 2014.

This was surprise and I had AV technician on call so that all this can be fitted and ready for her.

Blue dart couldn’t deliver the same, though I had an extra day build into the delivery.

The reason they are giving me for last three days for non-delivery is that they have unprecedented parcels/ consignments the company has received and therefore, they have not been able to handle this load, so delayed delivery.

Come on guys please give better reasons, than this lame one. Firstly, if the organization can’t coup up with the extra delivery load, they should accept the delivery or gear up to handle the same.

Honestly as a customer, this is not my look out. I have contracted Blue Dart to deliver the goods from Hyderabad to Mumbai and have honored my part of commitment, by paying them the money and giving them the goods. They in turn have defaulted in fulfilling their part of commitment and not one but three days in a row. This has resulted in no 50th birthday surprise for my wife and the agony I had to go thru for the same. Secondly wasted three days, waiting for the consignment, as it was important for me and I didn’t want anyone else to take the delivery other element of surprise would be lost.

Till today evening, after lots of chat with the customer service center associates, I haven’t been able to know when the delivery will happen. All the call center team keeps on telling me that, it was been escalated and shall be done soon. The soon never happens.

Blue Dart is really darting the issue of customer satisfaction and the whole team seems doesn’t understand customer satisfaction and delay in service. After talking to them, delay in delivery is matter of fact, and they seems not so bothered about customer anxiety and honestly, my perception is delay delivery happens very frequently.

I was given the number of godown in charge in Mumbai, gentleman named Manish, phone number [protected], I tried calling him 17 times, phone rung but he never picked up my phone. This is customer service from Blue Dart Team. Seems that darting the customer is what they do best.

I still am at their mercy and not sure when I will receive the parcel. I hope after posting this on consumer forum, the company doesn’t deliver the parcel at all or damaged.

I want to understand what is my recourse from the consumer court for such shoddy service from the Blue Dart .

Sir, with honour stating you that an urgent letter delivering on 17th May 2014 from Aditya Birla Money Ltd is not received till date (28.05.2014). After collection of Way Bill (No.[protected]) on 22nd May 2014 I contacted to office by phone on 23rd May 2014 and confirmed my complete address with landmark (Back of Saroda Hardware, a popular shop and also known me better since long). A regular touch with them till last day they assured me everyday that the letter must deliver next day morning but even now not delivered the letter. Please do some very soon because that documents is to be submitted by 30th May 2014. Your sincerely Biswajit Sahu, House Name: Bashikha, Back of Saroda Hardware, Bye Lane Kobitirtho Saroni, Lake Town, PO: Bhakti Nagar, Siliguri - 734007 (WB), contact: (M) [protected]