Bluedart Courier Services had/has launched a Rakhi Special service, whereby as claimed by their organization website the packet would be delivered within 48 hrs. I wanted to send the same on behalf of my wife to her brother.Waybill No. - [protected]
The shipment was from Gurgaon to Bhilai. The date of pick up of packet was Aug 16th. As confirmed by their call centre and by the person collecting the packet, the packet will reach the recepient by 19th AUgust.
Given this assurance, i handed the packet on 16th Aug. with correct and detailed address and pincode.
I checked the website on Aug 19th and found the status shown as "Shipment Redirected". Seemed suspicious, I called up the call centre only to find out to my horror - The packet was sent to Bilaspur and NOT Bhilai. Raakhi being such an occassion, this was more like playing with emotions of people.
The call centre people told me that "I would have mentioned incorrect PINCODE". I told them and gave them the correct Pin code. This is when they agreed that the Mistake was at their end.
When a company accepts its mistake, I expected it to take exceptions and expedite the delivery against normal procedure.
Ms. Anu and Ms gauri from Bluedart were ones with whom I was interacting from Bluedart and they did not nothing except sympathize with my situation. there was no exception taken to expedite the delivery of packet.
As i write this mail on 20th Aug, the packet is still not rchd the destination and last assurance given was that the packet will reach the destination on 20th by 6.30 in evening.
The whole purpose of sending the raakhi is defeated and it has put me in such an embarassing position.
The company has only been bureaucratic in its handling of this goof-up, even after accepting its mistake.
Again and again, there has been loop only. The packet was to go as per normal course -: Gurgaon -Raipur-Bhilai.
Instead, they have done the following: Gurgaon-Raipur-Bilaspur-Raipur-Bhilai.
Even when the company accepted its mistake of Destination 3, it could have not been bureaucratic and fixed on procedures. it could have taken exception of avoiding Destination 4 which is repetition of Dest 2.
But again this is where they goofed up.
main issue of mishandling - Bhilai and Bilaspur are 2 different sounding and spelt cities (though in same state), Pin code was correctly mentioned. How could the people at Courier company ignored basic and common sense of spelling of cities, even if pin code was ignored by them (giving them benefit of doubt, even when i dont want to)
How do i get compensated for this mis-handling and for gross negligence and bureaucratic company?
I would like to see that the company is taken to task for this.
Aug 14, 2020
Complaint marked as Resolved 
To the Director
BLUE DART EXPRESS LTD
Dear Sir,
We have booked a parcel on 5th August 2013 as stated above in subject line for DOD Rs. 37, 365/- and on FOD basis. On[protected], we are given a post-dated[protected] cheque instead of a demand draft for Value Rs. 37, 365/- . We have objected to this because we have asked for a DD as mentioned on the docket. See copy of the docket and our invoice attached. We had also observed that party had stamped (round type) on the signature making is totally illegible. We immediately returned the same, asking your person to pay us through a demand draft as per commitment as the parcel is booked on this terms only. We also sensed something fishy due to its post-dated nature and stamp on the signature, which is not allowed as per banking system. If signature is not legible, than how can a bank pass that cheque. Your person assured us that it will be issued as the mistake is done by your delivery man at Indore and it is his responsibility to get it converted to a demand draft and it may take a week time for the payment.
Now situation is that considerable time has passed and we are chasing from piller to post. We have been in contact with your Delhi office and Indore office but nothing comes out. Your Indore office person has told me that they can`t do anything better and advised us to lodge a legal case against the party. Is that the way Blue Dart works. When you book a parcel to deliver it against DOD than you act as a bank and how can a high valued item is handed over to the party on such a defective instrument. This means your delivery person has shown lot of confidence on the party and accepted such instrument. Your Indore office now informed us that party at Indore is claiming bluntly that they have also made the stop payment of that cheque giving various reasons on us. Our point is what-so-ever may be the reason, this mistake is done by BlueDart and you should be responsible to pay us claimed sum. We should not chase your persons every day.
From our point of view it shall be entirely your responsibility to pay us on time when you have delivered the parcel to the party. Whether it is a DD paid by them or from the account of Blue Dart Express Limited.
We request you to please look into the matter on priorty basis and get us paid without further lose of time.
Best Regards
Pramod Kumar
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Vico Scientific Sales Private Limited