Blue Dart Express Complaints & Reviews

Hi Sir/Mam U'r Blue Dart Agent Nakoder BRANCH Owner Mr.Ritesh Jain is personally problem with my Travel agency owner my boss, but Mr jain Blue dart courier service many time we courier very late deliver i'm always using & like blue dart courier service...so this person no confirm time deliver my order (parcel)...& i go blue dart office he to much rudely behaviour talking with me...many time this person no giving consigment recipt and 1-2 weeks no sending courier, just u check now my new courier coming in my delhi office but 3 day waste ready this person not deliver my parcel u check my parcel trackon no.[protected]...i daily go Blue dart Office this person talking tomaarow coming tomaarow coming this to much problem sir pls solve my problem. THANKFUL ORANGE TOUR & TRAVEL SERVICE NAKODER [protected]

Hi,
I am expecting a shipment with awb no [protected].This was shipped on 26 th Nov and still not delivered.It was supposed to be delivered by 30th nov but status is showing as flight cancelled.I have emailed customer care but no reply.On calling they keep on extending expected date of delivery.This is pathetic.That shipment is very urgent for me and I want it to be delivered asap.Please take action on this.My contact number [protected]...

sir this is to inform you that bilti no [protected] dated 18/10/2013 and bilti no [protected] dated 8/11/2013.goods wr send by akriti enterprises fridabad to swan collection ludhiana. i am getting these goods today i.e 28/11/2013 that is after 45 days due to which my order got cancelled and i had to face a loss of rs rs75000/-.there was no comunication by blue dart for goods held with them to me or akriti enterprise.more over blue dart charged me rs8955/- for 6 cartons(aprox weight 12kg per carton)even after del goods after 45 days. i want compensation for loss born by me due to nigligence of blue dart or i will file case at consumer court.

To, Mr Chairman & Chief Executive Officer, BLUE DART EXPRESS LTD. Dear Sir/Mam, The thing is I’ve started dreaming about Bluedart. I can’t seem to get over. It’s like we’ve been flirting for so long, I can’t take it anymore. I wake up and I check my inbox to see if I’ve received an e-mail from one of your Customer Relations Executive, I frantically search my mailbox to see if there’s any post from Bluedart regarding the incident that’s probably going to have lifelong implications on the goodwill of your Company. I can’t take it anymore, I can’t. Please allow me to provide specific details in a timeline format, so that you can either pursue your professional dispensation and seek to resolve these difficulties — or more likely (I suspect) you’ll probably bury yourself in the buckskin leather chair you have and pass this nonchalant piece of information to your interns. 27th November 2013 At 11 am in the morning i booked a courier for laptop from Blue dart express ltd Superfast Couriers(736121) to Ranchi jharkhand(834001).I was told that it will be air line mode and by next day by 11 am(28th November) I will be able to track it on internet.Moreover the consignment will be delivered in 2 to 3 days. 28th Novemeber 2013 No tracking details for the whole day on internet. At 7 Pm I made to call to SILIGURI head office to made a enquiry that why the details of my consignment is not made online. And i got the shocking news... Lady from there told me that "sir your consignment is staying with us because it is booked for surface mode to ranchi and hence it will take more than 7 days. At 7:30 pm i made a call to kolkata head office and from there i was asked to send an email regarding this. 29th November 2013 At 10 am in the morning when i tracked my docket no through your website then, i was made to know that my consignment is in transit to ranchi. Sir will u tell me which air mode use to take 10 days to fly and to deliver the product.I guess u must be having special plane for this. Sir i am very sorry to say that this kind of cheating was not expected from The trusted Bluedart service.When i was charged for air mode then why my consignment is being sent by surface mode. You might try and make some damage control but be completely sure, that i will never forget the way i've been treated at the hands of your staff. You have failed miserably in meeting the expectations of your customers based on the promises you've made to them. I am attaching the scan copy of receipt. Please do the needful. Himanshu Agarwal Air waybill no - [protected] BIT Mesra Ranchi Jharkhand phone no- [protected]

Blue Dart Tracking # - [protected] Complain # 254209 Expected Shipment Delivery Date - Nov 14th 2013 I cannot imagine that the services of Blue Dart has become so hilarious. You guys should not actually be existing in the market any more. The quality of your service has not only deteriorated but I would say that it stinks. Also your customer service is the 8th wonder of the world. People that you guys have recruited doesn't even know how to speak with customer's. They don't even apologize though it is their mistake. Speaking to your customer service is nothing but speaking to a bunch of dumbs who are to the power infinity. Result is that if you fight with a pig in mud you will also get dirty. Can the customer service head listen to some calls that the reps take and evaluate. Blue Dart Complaints Team - Mam named Sanchari who is currently handling my complain. Till date I have only been given dates & dates but they have still not delivered the package. If you guys are incapable of dealing with customer complaints & you cannot maintain a turnaround time then please shut down the department. Please do not waste other's time when you guys do not worship your work. Blue Dart stakeholders, senior managers & managers - if any one of you get time to view this site you will come to know the pain that people is going through. You will also understand what image your company currently has in the market. If you guys really want to stay in the market for long it's high time to shift gears & check on the reality. Regards, B Ghosh Kolkata

Hi, My name is shankar varma and i reside at vadodara Gujrat. One letter were given to BLUE DART EXPRESS in the name of Shankar Varma on 16.11.2013 from citibank Chennai to be delivered at Baroda at my residential address but till 23.11.2013 the letter has not been delivered at my address..The details and status(As per trackin info) of the consignment are given below: Waybill No : [protected] Reference No :[protected] Pickup Date 16 November 2013 From Chennai To Baroda Status Contact Customer Service Please look into the matter urgently. Shankar Varma [protected]

Hello, I had ordered a battery of my samsung phone on https://samsungindiaestore.com/ on 29th oct 2013. Paid the total amount. Got message on my mobile order no 1199331. After few hours got message for shipment through Blue dart AWB number: [protected]. After 3 days courier status shows Flight/Train Cancelled or delayed Contact customer care. Calling c care he told me that it arrived in few days, delayed due to clearance in excise department.Same Status upto 11th nov. On 12th nov courier status updated shows delivered on 3rd nov. What's a update making fool to customers. BlueDart is a fraud. My complaint is still pending.

I have purchased an item from an online store on[protected] and according to the website, the expected delivery is by[protected] and today its[protected], but, the courier service haven't delivered the shipment. When i used the Blue Dart website to track my shipment, it said it will take 3 days to deliver from Banaglore to Kochi. And when i checked today, it says, late delivery, contact customer service. When i contacted the Kochi customer service, they said, the shipment is not in their office, its in the Vytila office, so, i better contact them to know the details. When i contacted the Vytila office, they were like can you come and collect it from our office or can we deliver it tomorrow. I have never experienced this much irresponsibility with any other courier services. Blue Dart says, its express delivery and actually they are the late delivers and worst service.

I have been waiting for a courier to come & on[protected] staff from Bluedart office calls me & say that I have a courier & he wanted couple of details regarding address. I have given him exact address. I was waiting for the whole day & called him 10 times atleast. He did not even pick my call once. Now when I am checking the status of courier in bluedart website, status is courier not delivered because address is not complete. How can address not be complete ? This is 2nd time happening to me in last 1 month from bluedart. There service is hopeless in its industry. People does not even care to deliver courier & they are simply making money by accepting courier & sending it back to consigner. I am planning to log a complaint in consumer court regarding this issue. I have all evidence to prove that Bluedart is not serving properly. Person who called has this contact number ---- [protected]

My parcel has not been delivered so far. It suppose to delivered on yesterday. But no response from your executive. Your executive mobile no always switched off ([protected]) and both land line no's (Customer Service[protected]/1287) are not working. I don't expect this type of attitude from BLUE DART COURIER SERVICE My docket no.: [protected] Pls take immediate necessary without further delay. Regards, Muthukumarasamy.

r u Bluedart guys really do service or Govt office... It's second time . u people didn't deliver my parcel... Why can't u people call my Mobile no, I could reach yr office to collect. But simply again rejected with " No extn Number, Branch details" .. Should All working people require extn Number? All have contact details updated.. if you reach our receptionist, they can reach us very easily? But I hope this branch has some problem with My Company?Rejecting all couriers... I will make 100 people not to use Bluedart... That's only I can do... I can more.. but I don't have time to revenge...

Not satisfied with the service. I ordered a mobile from flipkart.com. it reached from delhi to namakkal hub in a day. the courier guy called me and asked my address and landmarks clearly. he said that the shipment will be delivered in 45 minutes to my location. after about 2 hours i called him back and he said that the the shipment has been taken for delivery from the office and i will surely get it in 30 minutes. after another hour i tracked the shipment through the website and it showed the status "OUT OF DELIVERY AREA" !!! I was shocked and confused. I called him again asked about this. he said that the delivery guy came to my location and he didn't know my location!!! He could have just called me ad asked...So he took the shipment back to the office. He asked me to come to his office and get it or else it will be delivered on Monday. He was so rude on the phone. when i went to the office and asked him about this, he did not bother to answer me. i kept on asking questions for about 10 minutes and i did not even get a single reply. i felt that i had lost my self respect. if i could go buy a product from a retail store then why would i buy it online with CASH ON DELIVERY???? I HAD SIMILAR EXPERIENCES THRICE FROM BLUEDART FOR THE """SAME REASON"""""

I have purchased a saree from Yebhi.com which was sent through Bluedart on 11th Sept vide no-AWB No.[protected], but yet to receipt the same at Siligudi, Status is showing that no one was there in the adress which was totally an absurd, again a delivery boy of Siligudi branch went to the adress on 13th Sept. empty handed & told that he has forgot to take the stock with him & will be delivered the same by the next day. But still the Saree has not delivered, Please let me know the status 7 what action should i take against you people.

It Was Committed from Mumbai BlueDart on 21st Sept 2013 that the package will be sent on 23rd Sept 2013 maximum it will take 3 days . Till Now It has not reached . I called up Kolkata BlueDart they are telling Mumbai Branch has given wrong info and it takes 5 days to reach kolkata. If that be the case I would have opted a Express Services. I have faced a massive loss for the same .Its painful to believe we cant even trust companies like BlueDart who says about commitment and play with our future. Web Order Reference : [protected] My number is [protected]

BLUE DART SERVICES ARE WORST We forward several mails and tried calling to so called senior officials of Blue Dart Team, but no reply They lost the packet 3 time in last 2 month. This time parcel value is Rs 1000, We have their receipt , their tracking number, but they lost the parcel, or someone take the commodity from inside, i dont know. First time they said sorry, 2nd time eBay is taking charge of it, 3rd time, again packet lost. Now they are not even responding the emails and i dont know to whom the responsible person to contact. Tracking Number: [protected] Sent on 7th of September 2013

Our party Elcisent Automation, Pune has been booking the machine parts in Blue Dart Couier from Pune to Wadhwancity. We have situated at Wadhwancity out side G.I.D.C Mulchand Road, Blue dart have done the booking, but frenchisee office PADMAVATI EXPRESS LTD. has always refuse to delivery at our door, they have clarify that they have been working as Blue dart Frenchisee, and your factory unit has been out of delivery area. For SKP Bearing Ind. SUNIL [protected]

On 10 th of this month icici ,Card Division,New Delhi sent a credit card to me via Blue dart reference number AWB[protected],but till date the mail is not delivered to me till date.Please look into this matter and inform me the latest position of the mail.



regards,
gangadhara G

[protected]

ganga.[protected]@gmail.com

Bluedart service did not deliver my credit card with awb no [protected]. The consignment deliveres to show identifications. For it I waited till 1:30 pm for almost three consecutive days after receiving sms for delivery from standard chartered bank. The delivery boy did came on the first day (22nd Aug 2013) but after 5:00 pm and my wife did not had the identification that day, thus she asked him to come next day earlier. He simply refused to come early the next day. Anyway I waited the next two days till 1:30 pm then given my identifications to my wife and gone to office. Now my identifications remains with my wife at home but still awaiting for the consignment. Can you help? Thanks and regards Manish

Bluedart Courier Services had/has launched a Rakhi Special service, whereby as claimed by their organization website the packet would be delivered within 48 hrs. I wanted to send the same on behalf of my wife to her brother.Waybill No. - [protected] The shipment was from Gurgaon to Bhilai. The date of pick up of packet was Aug 16th. As confirmed by their call centre and by the person collecting the packet, the packet will reach the recepient by 19th AUgust. Given this assurance, i handed the packet on 16th Aug. with correct and detailed address and pincode. I checked the website on Aug 19th and found the status shown as "Shipment Redirected". Seemed suspicious, I called up the call centre only to find out to my horror - The packet was sent to Bilaspur and NOT Bhilai. Raakhi being such an occassion, this was more like playing with emotions of people. The call centre people told me that "I would have mentioned incorrect PINCODE". I told them and gave them the correct Pin code. This is when they agreed that the Mistake was at their end. When a company accepts its mistake, I expected it to take exceptions and expedite the delivery against normal procedure. Ms. Anu and Ms gauri from Bluedart were ones with whom I was interacting from Bluedart and they did not nothing except sympathize with my situation. there was no exception taken to expedite the delivery of packet. As i write this mail on 20th Aug, the packet is still not rchd the destination and last assurance given was that the packet will reach the destination on 20th by 6.30 in evening. The whole purpose of sending the raakhi is defeated and it has put me in such an embarassing position. The company has only been bureaucratic in its handling of this goof-up, even after accepting its mistake. Again and again, there has been loop only. The packet was to go as per normal course -: Gurgaon -Raipur-Bhilai. Instead, they have done the following: Gurgaon-Raipur-Bilaspur-Raipur-Bhilai. Even when the company accepted its mistake of Destination 3, it could have not been bureaucratic and fixed on procedures. it could have taken exception of avoiding Destination 4 which is repetition of Dest 2. But again this is where they goofed up. main issue of mishandling - Bhilai and Bilaspur are 2 different sounding and spelt cities (though in same state), Pin code was correctly mentioned. How could the people at Courier company ignored basic and common sense of spelling of cities, even if pin code was ignored by them (giving them benefit of doubt, even when i dont want to) How do i get compensated for this mis-handling and for gross negligence and bureaucratic company? I would like to see that the company is taken to task for this.

Dear sir,
my self is DEOBRAT, studying in SOE-CUSAT. I got a parcel from my home town which was shipped by blue dart expess limitted ,
whose shipping no is [protected] on 13/08/2013 and I got it on 17/08/2013. In parcel it contains my medicine of 10 straps capsule
which was totally damaged, all aluminiun foil was removed over the capsule. It seems some one pressed it very hardly, now it was not
of my use. When I talk to that employee who deliverd me that parcel..he refused it
please take the required action against the blue dart.........