Blue Dart Express Complaints & Reviews

Bluedart is not doing home delivery. They want customers to pick up from their office. My flipkart purchase was returned without delivery because bluedart refused to deliver it to my home despite contacting them several times.

Be careful while doing shopping online if delivery is to kozhikode, as bluedart will not deliver to your doorstep.

My consignment was first tried to deliver on 8th may when i was not available in my office, I called to blue dart regarding my job profile and i also explained that I'm going out of sation so I'll not be availble for next 10 days then I fixed a time slot of 2pm to 5pm on 10th of May 2013 for the delivery of the consignment and I reached my office any how arranging a half day leave from my client site and found that the guy came and shown his presence here before 1 pm (12:54pm). Now what should I do ? this is question for HDFC as well as BLUEDART.

Dear Sir,

I observe that Blue Dart is returning the Items couriered to me, even without making a call to me (either on my phone or visiting my address).

Let me give an introduction, to begin with:

I am Senthil Kumar, A., Head of Programme Planning & Evaluation Cell, PCM Ebtity, Vikram Sarabhai Space Centre, ISRO PO, Trivandrum. My mobile number is [protected], which is official and I carry it with me always. Additionally, at my official number, my PA is available to answer the calls.

Hence, if any calls either to my mobile number or land line were made, they cant go unnoticed.

The problem of returning the consignment has happened for the fourth time now.

1. First time 2011: I had ordered for a Tava from online payback.in. The tava was returned saying" consignee not available at address".

2. 2012: A citibank credit card sent to me was returned similarly.

3. 4 feb 2013: AWB no. [protected]. Credit card from ICICI bank was returned. By this time, I had obtained the mobile numbers of Sri. Iyer, Branch Manager, Trivandrum. I had send the AWB details by SMS to him, requesting to deliver appropriately. However, the item was rerturned.

4. Presently, Waybill No : [protected] , Reference No : [protected], dated 4 May 2013.

Here too, I had sent the AWB details to Sri. Iyer, Branch Manager on 6 May 2013.
However, the status of the consignment as per Blue dart website is as below:

Pickup Date 04 May 2013
From Chennai
To Thiruvananthapuram
Status Consignee Not Available At Given Address, Contact Customer Service

Whereas I am fully available at station. I received no phone calls from Blue dart. (inspite of my sms regarding the details).

Hence, I observe that BLUE DART, Trivandrum Branch is TOTALLY AGAINST CUSTOMER SERVICE.

Their Customer Service is in fact so bad, that they are creating false statements.

I am pained. I am required to followup the delivery of each item. This is taxing me.

For the first time, I can excuse them. However, as it is evident a fourth time fault on same line means the Business model of Blue dart is skewed.

I request that Action be taken.

Hello Sir ,

My SBI Life Insurance documents has been dispatched by SBI Life via Bluedart # [protected] on 05/04/2012 and it has been reported that its been delivered on 08/04/2012 to someone , but unfortunately Its got delivered to someone else , Now the bank has its own process to reapply for duplicate policy papers which includes some sort stamp papers , now , my concern is who has to pay for those expenses .

from kerala to kolkata bludart is taking more than 15days to deliver my shipment.I have called their cc more than 50tyms n didnt got any fruitfull answer.
Lastly a senior executve told me that they had no control over the delivery man itz his wish to deliver the shipment or not.Totally service.Never use bluedart itz the wrost courier ever. Even India post is better than bluedart

COURIER REF. NO. [protected] BLUE DART COURIER PVT LTD

EMPLOYEE OF BLUE DART COURIER SERVICE IS RELUCTANT TO VISIT THE MENTIONED ADDRESS (MAY BE DUE TO HOT WEATHER IN NAGPUR) AND THE RETURN THE CONSIGNMENT CITING THE CONSIGNEE IS NOT AVAILABLE. THEY USED TO SIT IN AC ROOM AND RELUCTANT TO COME OUT OF THAT AND RETURN THE DOCUMENT MENTIONING THAT HE/SHE IS NOT AVAILABLE.

Against Way Bill No. [protected] and Ref. No. CP[protected], I was supposed to get my Parcel delivered on[protected]. When I did not get the delivery till evening time, I just happened to track the consignment and was appalled to see that in the Tracking - Status Column it was showing = SHPT HELD AT DESTINATION AS PER CUSTOMER'S REQUEST. Nobody called me & neither did I call anybody to ask them to withhold it. Why should I be doing that when I am indeed waiting for it to arrive? I called up your customer-care number[protected] in the evening at 7.30 PM. I was told that the Sanpada (Navi Mumbai) office would be closed by now and my problem could only be solved the next day. So, I called up in the morning itself at Sanpada office and spoke with Tripti on 27832082. She was very kind, polite, and forthcoming and found out that there was something indeed wrong from there end. She apologised for it and then assured me that my parcel would be delivered at the earliest now (before noon) i.e. on[protected].

I just want to put in a word of caution here. I am a regular customer of "Blue-Dart" and am quite happy with their services. But this type of hiccups should be dealt with immediately by them and the culprit responsible should be reprimanded. Somebody has done something wrong just to cover his inadequacy. When I again called up your centralised customer-care no.[protected], they say that I had given instructions that my parcel should be withheld & should be delivered only today between 3 & 6 PM. I had not given any such instructions to anybody. I was the whole day at the given address and even today I am there. Your boys have come there to deliver consignments & documents several times to me. Just because I called up in the evening does not mean that I have asked for withholding my consignment. There is certainly something wrong there going at your Sanpada office. Please look into it. Somebody is playing mischief over there. My advice is, you have to just keep an eye there otherwise if mistakes like this keep happening then your credibility will get eroded. That is the sole reason I am writing to you even in my very busy schedule.

Thank you,
B. Sunil Kumar
[protected]

My wife's PAN card was dispatched on 11the April from NSDL via Blue dart courier service. I did not receive the courier until to today. Everyday I am calling the customer service, but they are giving some or other excuse (staff not available, time crunch). I already asked the customer service to register a complaint. Now I am getting the response as there is no proper address. When I called today they said it will be delivered today, but its not even delivered today. They are not ready to even give the courier by hand.

Way Bill number : [protected].

Can you please check and resolve thee same. I am really fed up of the service.

I have order to firstcry for my 3 month old baby cloth for Bengali new year on 6th April still on 13th April not received the order. Please find below the mail connumcation with them Firstcry.com /Bluedart



Dear [protected]@gmail.com,

Thank you for ordering from www.FirstCry.com. Your order confirmation number is 711416MWI63FF744.

We will be sending you an email and SMS with the shipment tracking details. In case you have any queries, please feel free to call us on[protected]From 8 in the morning to 12 in the night) or write to us at [protected]@FirstCry.com

Hi Sanjib Chakraborty,

Thank you for your order.

Following product(s) from your Order 711416MWI63FF744 have been shipped via BLUE DART AWB: [protected]
Estimated Delivery Date:[protected]
Item Code Product Name Product Description Quantity
140297 Baby Hug - Colorful Wash Cloths Set of 6, 23 x 20.5 cm, Soft and gentle wash cloth 1
126063 Babyhug - Full Sleeves Vest Set of 3, Medium, 0 - 3 Months 1
3562 Johnson's - Baby Milk Soap 75 gm, Mildness, Enriched with natural milk extract + Vitamins A & E, Leaves skin baby soft 1

You can even track the status of your order by entering your order number on http://www.bluedart.com

Please visit www.facebook.com/FirstCryIndia for regular updates on our Deals and Offers.

In case you have any queries, please feel free to call us on[protected]From 8 in the morning to 12 in the night) or write to us at [protected]@FirstCry.com.

Best Regards,

FirstCry Team
Dear valued customer,

Greetings from Firstcry

This is regarding your order number 711416MWI63FF744

We apologize for the delay caused the issue has been raised with the concerned highest escalation team to get your order delivered on priority you should be receiving the same by end of the day tomorrow .

For further queries please write to us at [protected]@firstcry.com or leave your feedback on the site.

Thanks
Regards
--

Hi,

As per your mail that my order will reach by 10th April 2013 but not yet received yet. Please find below the order details.

Following product(s) from your Order 711416MWI63FF744 have been shipped via BLUE DART AWB: [protected]
Estimated Delivery Date:[protected]
Item Code Product Name Product Description Quantity
140297 Baby Hug - Colorful Wash Cloths Set of 6, 23 x 20.5 cm, Soft and gentle wash cloth 1
126063 Babyhug - Full Sleeves Vest Set of 3, Medium, 0 - 3 Months 1
3562 Johnson's - Baby Milk Soap 75 gm, Mildness, Enriched with natural milk extract + Vitamins A & E, Leaves skin baby soft 1



For reference please find the attachment mail.

Thanks
Sanjib Chakraborty


NEED HELP PLUS ACTION ...........................

My new credit card was to be delivered at my home address without delivering the card to my home address they have given the wrong message to std chartered that i have shifted which is not true .My correspondence address is same which i filled in the form . I informed about this to the blue dart people but to my disappointment and no of times calling them they didn't deliver my credit card in my name i.e. Anupama Tiku blue dart way bill no is [protected]..Please do the needful .I confirmed with standard charted credit card concern depardtment also regarding my correspondance adress which is same what i filled in the form .

I ordered my bank to send DD in my fathers name based in Bhadravathi and the same was sent from my bank based in Mumbai to Bhadravathi via blu dart courier service . I checked the online status on blue dart tracking and the status read , parcel delivered to recipient on a specified date and time . When I checked the same with recipient , I was told hd didn't receive anything so far . I asked blue dart to investigate and they told me after a week that it was delivered to wrong address and they will retrieve the same . My question is why the online status was showing it was delivered to my father ?
After few days later , the parcel was found in blue dart depot based in Shimoga .I managed to send my relative to local depot to get the parcel in person . The whole process took more than 30 days !!!
What a shame ! Blue dart claims they are no 1 in India
It's hard to find sincerity and punctuality now a days
Please be aware of Blue dart

Dear sir,
I have ordered some items through shopclues & my order has dispatched but it is now approx 12 days to go still I have not received my order.
Items is delivered through Bluedart courier. When I tracking it displays incomplete consignee's address.
I hereby inform you that my address is complete & I have received successfully many orders on that address before.

Order no. Or Ref. No. for tracking:- 2727747
Order no. Or Ref. No. for tracking:- 2703788
My contact Number:- [protected], [protected]
Email address:- [protected]@gmail.com

Pathetic service and no transparency cum poor customer service by Blue Dart Service LTD

Following are the docat no and pick up date from New Delhi which is pre-alerted on a high priority basis
So, that it reach to our PUNE Client Armed Force Medical College urgently, but, even after 4- days there have been no response.

1. 6.3.2013 blue dart docat no. [protected]

2. 7.3.2013 which was pre-alerted blue dart docat no.[protected]

More over there Pune Based Operation no.[protected] /[protected] is not reachable, and if the call is getting connected no one pick up the call. I am lying on no mans land where I am not getting what to do, no one is resolving my query and if the document not reach on time we will loss the order.

Kindly, Take Some serious action and ask them for what service they are charging so high and why there is no transparency in customer query feedback?

Thanks & Regards
Daljeet Singh Bunayat
[protected]

Hello,

HDFC Credit card has been dispatched to me on 26th-feb-2013 through BLUE DART Express Pvt Ltd.Today is Mar2nd-2013.Still i didn't receive the card. When i contacted the customer care of BLUE DART Express Pvt Ltd regarding this ,they said they contacted me 3 times.The thing is still now i didn't receive any call from them.Without contacting me they returned the card.First they have to come and check in the address that we given, at least they have recheck with the alternate address.Without going to both the address they simply redirect the courier.Its completely disappointed me.This is the second time i am facing the issue with this BLUE DART Courier Service.Please take action immediately so that lot more people get benefit by receiving their letter/courier on time.

NOTE TO:All the bank , please don't send anything through BLUE DART Courier.

Shop No S/12, Basement, Hazaribaug Building, Opp ICICI Bank, Station Road, Vikhroli West, Mumbai - 400079.

Office executives behavior is not good with the customers and customer requirements are not receiving properly. they are behaving like a higher executives and the customer is like his assistant.

I faced this issue really when i went blue dart office in airoli.

hellow sir
i have placed a order for 2 pairs of shoe.order no:1414870 yepme, brand of blue dart shoe one is light brown and other one is brown code no's are 1st one is 11900,2nd one 11898.
on behalf off placing order till today i have not received,in between i received a call from corrier that particular day i was in the station,i told him to go to given adress he will receive the parcel,he is ordering that should come and collect frm our corriar other wise we sent back the same adress.

i have some question for yepme
1.why yepme taking orders from customer if you not capable ?
2.why dont you choose for worthy transport.?
3.why yepme waisting our time.?
4.why are showing a add in our facebook ?
5.i have waist my time and patiants since many days for waiting to receive the placed order.?
6.directly and indirectly are cheeting to the customer?
i hope management can understand and cosider other wise i will go to consumer forearm on behalf off waisting my time .

I have lost count on number of times i have contacted blue dart regarding my shipment delivery . I have used their international services and i regret why i wasted my time and money . It was such a simple thing to do . Just deliver it to the specified address . I have sent my courier on 24th jan from hyd to NSW, australia and way bill is [protected] and the courier hasnt reached yet. Blue dart assured me that the courier would reach within 3 business, so that would mean 29th of jan ( as sat and sunday wer in between).When i check for the status of the courier on 29th , the status comes up as " Address incomplete , please contact customer care" . i have the copy of the address which i have given and it is complete . Then , I call the customer care in hyderabad. They asked me to send in the address again and this time they assured me that the courier would reach its destination by 1st of feb. And guess what status comes up on 1st of feb ? " Shipment detained contact customer care" . ( this status has been the same since then) So yet again I contacted them and this time a lady says the concerned person would get back to me shortly . Its been 3 days and still there is no one who contacted me. .Seriously what the hell is wrong with you blue dart?. I spend around 3000 rupees to send the courier . That amount is just a tiny loss when compared to loss i would incurred hadnt i used alternate sources for getting things done .Thank god i did not wait for the courier to reach there.The courier contains DD issued in the name o[censored]niversity for hostel accommodation application fee. I expected it to reach by 30th so that my hostel accommodation would be safe.(as accommodations are almost over). As the courier hadnt even reached by 2nd of feb , i decided to pay my univeristy accommodation application fee through a debit card of my friend's. I almost lost my accommodation because of negligence on the part of blue dart.I have checked their face book page too and there are so many of them who suffer with blue dart's services despite paying premium prices for fast delivery . As i have done the payment through debit card later for my accommodation, the DD which i issued in the univeristy name is of no use now . So i lost around 3600 rupees on the DD ( 60 aus dollars) plus another 3000 rupees for the courier.I also do not understand how such a reputed company is so non-nonchalant regarding its customers.I demand my total refund including the DD cost of 60 aus dollars as I do not want to incur this losses due to Blue Dart's Pathetic services . I urge people to think twice before taking blue dart's services as i do not want you all to face the same.

Hi,

I have done an online purchase thru Snapdeal a Vaccum Cleaner from Eureka Forbes.It was shipped on Jan 3rd 2013 and was supposed to reach me on or before Jan 3rd.After the due date when I call up Blue Dart Office at Kalyan Nagar-Bangalore who is supposed to deliver us the goods nobody picks up the call from the land line no[protected].When contacted a Blue dart executive who came to deliver covers at my office he gave me another mobile no supposed to be the concerned person in Blue Dart Kalyan Nager Branch,the no is [protected].Apart fro land line I was calling up on this mobile for the past 1 week,but no response.Today when I checked with Snap deal and Customer Care of Blue Dart,I was told that status is updated as Customer Out of station when I was very well at home,nobody from Blue Dart called me nor visited my apartment as I had informed my security about the same.Blue Dart had visited my house to deliver smaller parcels and covers but not this item.How can they update status without even contacting me nor visiting my residence.Pls look into the matter and help me resolve the issue.

Courier Name: bluedart
Tracking No.: [protected]

I have ordered Imitation Jewellery (Order No[protected] from Homeshop 18 on 29-december -2012
On 01-Jan- 2012, i received a call from Blue dart[protected] around 3.14 pm asking whether i had ordered any stuff, i said yes and enquried when would i receive the consignment..i was being told that i would receive the consignment in one hours time. i waited the whole day..did not receive the consignment..

I tried calling the blue dart office the next day..nobody answered the call...later i checked with homeshop 18..and got the airway bill no..checked in the blue dart websited..i mentioned.."consigment returned to the shipper".

i called up the mumbai blue dart office and they said since nobody was there..the consigment has been returned...how can that be possible when i was at home the entire day and nobody came to deliver..

I have wedding ceremony at home tommorow and this is whr i stand helpless..

I want the action done on it immediately

Urgent

complaint against awb # [protected] - despatched dated is 21/12/2012 but still (24/12/2012 at 5:20pm) I not receive docs.

I already called up to your customercare 66111234 and spek with ms. Deepika, but she dosnot responding properly. Why not attemp for delivery.

Today 4 days gone but still no body contact me for delivery. Very very bad service of bluedart courier faridabad-haryana. Bue dart customercare person please look into matter.

With best regards,

umesh singh
[protected]
email - [protected]@umeshsingh.Com