Blue Dart Express Complaints & Reviews

Hi, This it regarding courier delivery issue. A Bank issued me a credit card after verified my home address and sent through Blue Dart couries. But when I spoke to Blue Dard customer care, I got a response that the courier boy already visited but due to incomplete address he unable to deliver it. Even the courier boy also visited to my office address but unable to find me as customer care agent Kritika said from Blue Dart.

My question is:
1) How does a home address is wrong as already a bank executive visited to my home and verified the address and my all details?
2) Why a courier boy visited to my office address when I already informed that I will be not available in office after 07:30:00 PM [IST]?
3) Why can't a courier boy called me on my cell phone number provided to Blue Dart if he is unable to reach to me?
4) When I spoke to customer care agent Kritika that can I pick up my courier from Blue Dart Office [located at Juhu Tara Road, ZSantacruz (W)], she replied that the company [Blue Dart] does not allow to do so?
5) Do I need to followup on every hour that where is my shipment?
6) Even when I called to Blue Dart Office landline they are just disconnecting the phone call.

***** This is a really very worst service I ever had by courier company, as there is India Post which delivers many of the couriers to my home address whereas a Blue Dart can't deliver a Single nce.

I think Blue Dart agents works like a ROBOT, which can't think by it's own and do whatever commands passed to it. Just follow and if not meet condition reject the request.

Does Blue Dart trained it's agents to work like ROBOT.

Sir,
Sub : Complaint against Blue Dart Express Ltd.,
Courier Company.
Status Date Transaction Id Description Transaction Type Status Points/Credits Expected Date Of Delivery Cancel
[protected] 726276
1 GM Gold Contest FULFILLED 310 [protected]

Order Id 726276
Item Code 8149S3G1
Item Name 1 GM Gold
Quantity 1
Points/Credits Consumed 310
Transaction Type Contest
Contest Name June Ka Josh UP n Bihar
Order Tracking
Requested Date [protected]
Status FULFILLED
Status Date [protected]
Expected Date Of Delivery [protected]
Actual Date Of Delivery [protected]
Dispatch Courier Name BLUE DART
Dispatch Airway Bill No [protected]
Date Of Return
Re-Dispatch Courier Name
Re-Dispatch Airway Bill No
Delivery Remarks Sofyan

With reference to the above cited subject, we wish to inform you that we have did not recived 1gm gold sent by my company iciciprudential from mumbai on dated[protected] there statas mention[protected] but this consiment did not recived through BLUE DART Express Ltd.,
The Shipment copy bearing No. [protected] for your kind reference.
We request you to treat this matter with top priority and take appropriate action against BLUE DART Courier Company .
Thanking you,
Yours faithfully,
Mohammad Faizan Ansari
[protected]@gmail.com
Advisor code[protected]
Category- GOLD
Mobile No.[protected].

I have sent DOX express delivery to GOA on 29th November 2012 but today its 4th December 2012 and its still not been delivered to the address. I spoke with customer service and they are saying that is that okay if we deliver it on 5th December 2012 ? What is this ? If you can not deliver post on time why they charge more than 300 Rs for express courier for Goa from Pune.

Dear Sir,

Blue dart attempted delivery of courier on 20/11,since the premises was locked the delivery man returned however same day evening i made a request on bluedart call centre around 6pm to delivery the Bank card on 21/11 and the slot they provided was between 3pm to 6pm. Since the Bank card was important to me I kept leave for half day in office just to collect this card.
To my surprise when i reached home security guard told me blue dart courier had come around 1:30pm and since i was not there he left.
I immediately called up customer care(3:05pm) and told them about the importance of the card.Customer Care told me they will get card delivered before 6pm. Between 3pm and 6pm i made 3-4 calls and all the time customer care assured me that card will be delivered by 6pm.
Around 7pm i called up customer car of Blue dart again but to my surpise they told everyone has left from Nehru Place Branch and will deliver it tomorrow morning between 9 am to 12pm which means effectively i will have to take half day leave again.
Since i have to collect the card so i am keeping leave for half day tomorrow but i would request to be compensated for the salary of 2 half day leaves.

Regards,
Yasir

I bought the blue dart courier service to deliver a consignment on 13/11/12 with the reference number 20021415. The company offered that the consignment would take 48 hours to deliver but till now as of 21/11/12, I have not yet received the consignment. On 19/11/12 i received a call from this number([protected]) supposedly to be from Blue dart office to let me know that the consignment has arrived. I waited for two days at home but no sign of the parcel. When i called back to the same number to check it out they never even bother to answer the call. it is very frustrating.

Dear Sir

I want to register complaint regarding threatening given by blue dart courier delivery boy on the refusal for giving bribe. My blue dart courier reference no. is EV[protected], I was suppose to receive an add on card from SBI but when I refused to give the bribe to delivery person he didn’t handed me my card and threatened me for the same. I have already complained regarding this to blue dart but I request you to consider my situation and take action from your end to. I also want to beware peoples who are thinking to use blue dart courier service.

Sincerely
Sharang Shekhar

Hi All,

I am Deepak from Jammu I have sent a parcel with Blue Dart courier to Pune. The tracking number is [protected] and the date it was sent from jammu Office is on10/11/12 and it contained Barbie Doll which was sent on occasion of Diwali. The consignment comprised of Barbie Doll valued at Rs.950. My Wife also happened to pay Rs.500 for the goods to be delivered. The total cost sums up to Rs.1450.


I...

Blue Dart Couriers, Thrissur is the absolute worse delivery service I know of. Twice they had delayed for more than a week my delivery after the shipment had already reached Thrissur. Now they have sent back a shipment citing wrong address, while I know for a fact that the address given to the sender was absolutely correct. They never answer their phones and never answer on-line complaints. This situation needs to be remedied.

Blue dart courier Kollam office has delivered consignments to my address with pincode no 691014 about 20 times in the last one year. Now they are extremely reluctant to deliver the stuff and started threatening to return it to the place of origin if I fail to collect it from their office. I want to know whether 691014 is with in the service area of Kollam Blue dart. If it is not why have they delivered it 20 times?. If it is not a delivery area Blue dart should send standing instruction to all their booking offices through out the nation not to collect any item for delivery to 691014. This would be better than booking the item and transporting it to Kollam office and behaving rudely with the customer and finally returning it to origin. What do they achieve from this? is not this non productive and results in mere wastage of time and energy?.Does Blue dart have any advantage in returning the stuff back to its origin accepting to deliver it by collecting cash from the consumer?
Girish.P.T
Executive Director,
Kerala State Institute of Design,
Chandanathope P.O,
Kollam,
Kerala 691014

Hi
I have purchase one mobile phone handset ( Samsung galaxy Y pro duos B5512 )from buythe price .com through online .I have received the box from blue dart courier , but inside the box phone is not there , only one broken tali received inside the box . pls do action immediately . I want my phone .Becouse I already pay for this .
NOTE : courier boy Phone No : [protected]
Blue dart way bill no : Blue Dart - [protected]
Order no : BTP1182598
Order Information

Name : Partha Kuma Deb
Order ID : BTP1182598
Email : [protected]@gmail.com
Order Date : [protected]:57:44
Payment : Prepaid

Partha Kumar Deb
[protected]

I purchased an item online on 13-Sep-2012 and it was shipped on 17-Sep-2012. As Blue Dart promises, it was supposed to reach me in 2 days. I did not even get a phone call from The Blue Dart office(Adyar, Chennai) that my packet has reached. It was through the shopping website that I saw the status of my item. I saw the status in Blue Dart website as "Delivery Attempted-Consignee Premises Closed". Even then, I did not get even a single call or message from the them till 22-Sep-2012, ie., the 6th day after the shipment. I was so frustrated by then and made a call to the regional customer service number. The guy who answered told me that the re-delivery of the item has been scheduled for the same day, and so I could expect it any moment at my doorstep. When I asked if the delivery boy will give me a call, he replied "We don't provide that service as the delivery boys are not provided mobile phones by office; and if you still want to fix an appointment with us, it will take a few more days". I could not wait for more days, so I told I will rather wait for the delivery that day. The whole day I was at home but nobody from Blue Dart turned up there. From this, I can make out that the delivery was in fact not at all attempted. Then I could contact their customer care only on 24-Sep-2012, the previous day being a Sunday. On 24th, when I called, the same guy picked up my call and told me "it will be delivered very soon. Please be patient and don't be in a mess". What an etiquette! Not even a sorry for being this late or a proper answer. The next day morning when I called, I explained to the girl who picked the call that it was said to be re-delivered on 22-Sep. She was like "who gave you this information?". Then she told me that they will deliver it that day after noon. And that being a working day, I had to go to office and could not stay back at home for this. All she said was "It will be delivered today. We can't fix an appointment. Or either you come and pick it up at our place". I have bought so many things online, but this is the first time something is being delivered through Blue Dart, and I had such a frustrating experience that I don't even feel like buying from that website fearing that they will send it through Blue Dart again.

420 Blue Dart Courier Location: Kolkatta, South 24 Parganas, West Bengal, India
Not Delever My Document Last 8 Day
Not Delever My Document Last 8 Day
I Have Not Received My Letter Last 8 Day
Complaint Regarding Late Delivery and False Excuses Provided.

I Was Consignee to Shipment With Blue Dart Consignment Number [protected] The shipmet Apparently Arrived
In Pune on 18/09/2012 But it Was Not Delivered To Me Until 24/08/2012 And Tel me Blur Dart Answer My Home Rented
When I Contacted the...


Pls Give Me Details My Currier
My Mob No-[protected]

Gour Krishna Shyamal

Hi All,
I heard that BlueDart WAS serving highly secure logistics service.
My HDFC CREDIT card has vanished with the Bluedart and in the tracking system they have mentioned as Delivered.
Are they giving the card to some one and updating as delivered??
and the Customer care telephone number [protected] was only for getting the Ring, and not for attending the call.
I tried calling them about 50 times, of these around 30 times bell rang and other 20 time it was engaged. :) and no one attend the call for me :P
Are they caring their Customers.....or else is that a number of Public telephone booth.
There was another guy who called me from Bluedart, when i tried calling him back on the number93872127XX, he was not attending ....he he he he.....
Good PATHETIC service which i am suffering for the SECOND time.

Regards,
CUSTOMER

AWB No. [protected]

Sir,
I got a call today morning from your Customer Care asking for a convenient time to deliver the consignment against the aforementioned AWB at my address. I requested him to deliver the same before 9.30 AM or after 6.00 PM, as nobody will be available at this address other than this time, due to personal / official commitment. But the person who was on the phone was very arrogant in his talking and behaviour, refused to accede my request. He insisted that he can arrange for delivery only between 12 Noon and 4 PM, as their field staff will be available only accordingly. He will send his personnel for one week's time at his convenient time ie. between 12 Noon & 4 PM and if the consignment is not received, it will returned back. Please note that after having incurred an handsome amount for the product and returning back for a simple cause, will be a sheer harassment from your part. I trust that Blue Dart is an Internationally / Globally accepted reputed firm, but I did not expect such an indecent behaviour and sheer harassment from your Customer Care Deptt.
Therefore, you are requested to see that the consignment is not returned and fix up an appointment with me to deliver the consigment.
Looking forward to your early response.

S. RAJESH NAIR
Mob: [protected] / [protected]

Hi Concerned,

The BLUE DART Way Bill no [protected] is not recieved to me in Bangalore, when I have sent am email in the contact us in the blue Dart Portal, look at the formal template response sent by them.
from: [protected]@bluedart.com
to: [protected]@gmail.com
date: Tue, Sep 11, 2012 at 6:04 PM
subject: FW: Contact Us : Udayakumar V S

Dear Sir,

We thank you for writing to us.

Please be informed that the shipment was attempted for the delivery and however we found that there was no such consignee residing at the given address. Further as per the standing instruction provided by the shipper, we have returned back the shipment to the shipper.

Further we kindly request you to get in touch with the shipper regarding the redespatch and do confirm us one the shipment is redespatched as we shall arrange for priority delivery.

Kindly write back to us should you require any clarification as we would be glad to assist you.

Regards

A.George

Hi,
I have bought an item from future bazaar online system and they have sent the Parcel to Ranchi City Jharkhand on 3rd Sept, but it has not reached till now, I was communicated by Blue dart that the parcel will reach to the place on 6th of Sept as it has reached the destination city on 5th, but even by the end of 8th Sept it has not been delivered. The reasons I got from the call center of delhi was:
for 6th Sept: Parcel has not been delivered because of heavy rain
for 7th Sept: Parcel has not been delivered as it is raining a lot
for 8th Sept: Parcel has not been delivered and I (blue dart) cant call there local office as no one is picking the call.

I am tired of calling from UK to India. I spent hell lot to track my parcel still no answer. The local office of Ranchi Bluedart does not answer the call I have tried cling them from 5th till today 8th of Sept and I am tired of it.

I just want to know where is the parcel have they stolen Items from it which I expect from the cheap mentality of Bluedart

My complain no of Blue dart is 216957
and my email address is [protected]@hotmail.com

FAKE STATUS UPDATE ON BLUE-DART SITE :::
I PLACED THE ORDER ON 2ND SEP AND FOR DATE 5TH AND 6TH IT SHOWS AS A FAKE STATUS UPDATE
“Delivery Attempted-Consignee Premises Closed” WHILE I WAS AVAILABLE IN MY HOME FOR THE COMPETE WHOLE DAY AND THE DAY BEFORE THAT.AND MY PHONE IS FULLY CHARGED.
TWO OF MY QUESTIONS
• WHY THE HELL IS PHONE NO GIVEN IF BLUE-DART GUYS ARE NOT SUPPOSED TO CALL THE CONSIGNEE, NO PHONE CALL FROM THEIR SIDE FOR DELIVERY ??
• WHY NO RECIEPT MESSGAE IS DROPED AT MY HOME IF BLUE-DART GUYS ARRIEVED AT MY DOOR STEPS??

IT IS LOUD AND CLEAR THAT THEY ARE LOOGING INCORRECT STATUS INTO THEIR SYSTEM..
AND MAKING FOOL OF THE CUSTOMERS.

I should tell that this is the worst courier service I have ever seen. These blue dart couriers have failed to deliver the product three times totally and in addition they have send back the products to the sender telling that no one was available to collect the order at the delivery point and the address was incorrect.This lazy service providers haven't even tried to contact me through the telephone.It is a shame to that they couldn't deliver the product at specified time to a residence which is just one and a half kilometer away from their office.Moreover they expect the receiver to go and collect the products from their offices.I guess they don't know what courier services are meant for.I am highly irritated for their carelessness and failure to deliver the courier.I am maintaining a level of decency since this is a public forum.In my opinion this courier company has lost its dignity and they are no longer eligible to run the service.Kindly do the needful to compensate for my loss of time and money.I am giving the details of my orders too.Thank you.

Order no 1: OD[protected], Sender: flip kart.com, Expected date of delivery: 21st of august
Order no 2:[protected], Sender: snap deal.com, Expected date of delivery: 31st of august
Order no:3:[protected], Sender: snap deal.com, Expected date of delivery: 31st of august

Dear Sir,
This is regarding my order no 7348590 which was despatched by rediff shopping on 22nd of August. It is still pending with Blue Dart Bellary. I have repeatedly told the courier that I will be available at my residence after 4:30 pm and since nobody is at home before this time I have requested him to make the delivery by 4:30 pm on any working day. He first agreed then today ( 29th august) he tells me that he cannot deliver at this time as it is after his duty hours and that I should collect the parcel from the Blue Dart office. I am new to Bellary and do not know the area, besides I have a very busy schedule hence I cannot personally pick up the package. On top of this I am being charged a hefty amount as shipment charges.

It is requested that I receive my package without further delay AT THE CORRECT TIME THAT I HAVE MENTIONED THAT I WILL BE AVAILABLE AT HOME.

Yuvraj Singh

I got sms from stanchart that my credit card despatched th. blue datrt courier dt 25/07/2012 awbill [protected] when i didn"t get it on 26/07/2012 than I call to [protected] & register my request & call to [protected] dt.27/07/2012. today(28/07/2012) I called to ghaziabad office they told me that they returned the courier without any reason
Thanks & Regards
Sanjay Sharma
B-128,Jeevan Vihar Sector-16 ShastriNagar,
Near Razapur fly over
Ghaziabad
[protected]