boAt Complaints & Reviews

My boat rockers 450 pro black in colour has been broken due to bad manufacturing quality of the product, i have been using it from past 6-7 months and have cared for it a lot it has been broken without any external pressure applied on it. it has a crack on slider due to bad manufacturing quality of the product and i want the spare slider of the product as soon as possibel

I have purchsed BoAT Airdopes 131 through BoAT webiste on[protected]Order no:3993906) . But due non funcionality of the Ear-phones I have claimed warranty on[protected] through the authorized service centre of BoAT company by submitting my original BoAT product. Ticket ID of the warranty claim is 35147329. Later I have received confirmation letter by BoAT that my product replacement claim is accepted and it will be send to the same address within 5-7 days through Expressbee couriers. But the courier company delivary person did not contact me over phone.I have rececived whatsapp messages that courier person is waiting and approching, but no person has approched or contacted me over phone . I have messaged and mailed BoAT regarding this issue. After few days BoAT has sent messages stating that Courier person was unable to contact me and gave me 3 options to choose 1)to send to same adress 2)to send to different adress 3) cancel the ticket. unfortuanately, by mistake I have cancelled the ticket since courier service was very poor. Later I have received message stating that my service ticket was cancelled. later I did not get any messages or e-mails regarding next procedures or steps .I have contacted the customer care service 04-05 times. But didnt get any solution.Here I have major questions

1. first of all courier service is very poor. They did not contact me over phone, is this my fault ?
2. you have given only 03 options .I have chosen cancel by mistake .ok what is the next procedure?
3.BoAT company has my money, my original product .Either They have to give my money back or have to give another product since it is in warranty . I have left nothing with me.
4. customer care service is very bad. They have promised me that will solve isuue, they will give new link to claim new warranty. But did not do the same.
5. If product is good, why would I claim warranty ? ok I claimed warranty, is this how they are giving service to customer? very worst and unpleasant experience
Please solve the issue .Give me another link to claim warranty or give me product or my money .Give me best solution as soon as possible

All relevant documents are attached for the reference.
Thank you
Santosh
Bangalore

Dear sir/mam
I bought boat's airbuds on 9/4/23 there was problem in it I complained it is not making my stuff and not giving it help me.
Not even returning Ticket id 36563544

When I resister warranty claim on the website I received e-mail from the team that our blue dart partner is pick up your product and inspection done.After some the courier partner arrived at my home and showing my product which is not physically damage and now when my product arrive at the company he tolde that product is physically damage and we do replace this.And I share my prove that company accepts the product on 16 August 2023 17:27 and physical test time is 16 August 17:26, how is this possible.My complaint ticket number is 36836687

I had purchased Boat Partypal 208 through Amazon on 21st July, 2023, however, recently two days back, the battery stopped charging and now the device is not functioning. Further, when I am trying to lodge a warranty complaint the site keeps rejecting my invoice stating that it is ineligible and now i have been blocked from the complaint site stating claim exceeded

My Boat bassheads 225 indie lime is jack issue
i want cliam warranty they want invoice of product and i am downloading from their website but there is error and coming is please try again every time

I have claimed warranty for BLACK AIRDOPES 190, as it was having audible problem, i returned it on 25th juky whose ticket number was 35880214, today i rieceved the product but the product i got was some boat earphone, not the product i claimed warranty for.

My Name is Ankit and my warranty claim ticket no. is 36094938.
I handed over my boat 161-Peppel Black in good condition to boat's pickup agent, there was no physical damage on that product. But yesterday i received mail from boat that my product was physically damaged. It is clearly mentioned in the previous mail that boat's agent will inspect the product before pickup.

Ticket id[protected]
My product is dispatched but not handed to courier partner . Please make the process in its way, it had already been 9 days delay in dispatch the product and pickup is still in pending. And In delhivery app it shows pickup cancelled by merchant . It needs to reschedule pickup or generate new awb number . Please help I'm facing lots of issue due to this. I'm a student and I have to take online classes and I'm getting very late for this. I request you to please solve the issue as soon as possible

Ticket id 35841087
I raised warranty against my product on 24th july 2023 and it was replaced by 31st july but now 7th august i hadn't received my product because they are not dispatching it from their hub. I have to do many important work because i'm a student and i'm facing lots of issue due to this problem. i need it very urgently .

Ticket id[protected]
I claimed warranty on 24th july and replacement issued on 31st july but till today 6th August replaced product hasn't been dispatched from boat . I got too much late for my important work

Ticket id[protected]
I claimed warranty on 24th july and replacement issued on 31st july but till today 5th August replaced product hasn't been dispatched from boat . I got too much late for my important work.

I have bought boAt Atom 83 airdopes from boAt official site (order number[protected] and i raised a complaint with boAt customer saying the same. They arranged for the pick up from agent also it was mentioned agent will first verify the product and then only he will pickup the product from me incase of any damage he will return it at the same time. But in my case product was good agent took the product and shared with boAt service centre. Today i received whatsApp message from boAt saying your product is damaged that too my complaint was raised for the pairing issue. My question is, if the product is damaged then why did the agent pickup the product from me and as mentioned he will not pickup incase of any damage. If at all boAt mentions product is damaged then it must be damaged by agent it self which boAt responsibility. I request boAt to help me with the same new product in which paiiring works.

Neckband earphone
mane ek complaint kiya tha july 28 ko ki mera ek earphone me one side is not working
i was not recived my replacement product : One / Both Side not working
please give my Original Product.

I have ordered the Boat storm watch on Dec 15, 2022. The product was sent for warranty claim (ticket no[protected]. The product was picked up on July 10, 2022. Now Boat had refusing to dispatch back the product (with or without warranty claim). First thing they are claiming the invoice is tempered. I raised complain again which got approved and product got picked up. Now i couldn't see any update on tick so reach out to dell by mail or call, they didn't response to mail addressing same and on call, they denied helping.
I am seeking support here to get my product back.

I have problem with my boat airdopes 163. after use of 1 month i detect problem in product. the left side ear buds after full charging when uses it after 10-15 minutes it turn off then put it charge agian and i face same problem.i gave for it waranty claim.they said that my product ear piece damaged.but i sure that i dont dmaged it. i need replacemnt on it .dont want to the damaged product.

I raised complain (id[protected] with Boat for my earphone on 18 July.
my product was picked up in 2-3 days. and after 5 days (24 july) i received email that my warranty claim got accepted and they will ship the replacement within 5 days. but today is 1 Aug still not received any update on dispatch.

I sent multiple mails to them. No one responding.

I tried to calling the customer support number, but their employees are saying that they don't have any update on the product and hung up the calls.

Boat if you don't want to replace the product please send atleast my old product back. You are taking money and you are taking the product also. What is this?

I registered a complaint (ID:[protected] with Boat for my defective product. They picked up my product and tested. I received mail 4 days later that my warranty claim got accepted and replacement will be shipped within 5 days. but its been more than 10 days no update after that.
I have sent multiple mail to them no one is responding.

When I am trying to call 1/10 call get connected after that also their employee is saying they don't have any update on product and can't help and disconnect the call.

Very pathetic service.

I am still waiting for the product. If you don't want to replace at least return my old product.

Hi,

My headphones are not working on one side.
When I try to claim warranty through the website it says limit exceeded.
I tried yesterday, it says limit exceeded, tried today as well it says same
I'm sure its going to say the same tomorrow
Do you want me to do it daily?

Warranty period ends in 17days, so they want me to do the same for next 17days, after that you are going to say, the warranty period is over. I know this is what going to happen
i cannot to do that daily
Pls take this forward to concern team .

I complaint about my Rockerz 255 pro on 20th july 2020 and, it got approved on the same day.

And on the other day on 24th july courier guy took my headset.

on same day 24th of july i got an update from boat that they got my earphones and is in testing phase

On 24th july i got another two updates that a replacement earphones are issued and will be dispatching soon

Today is 30th july and i din't received any updates on dispatching or any kind of delay in delivery.

I want my earphones its very urgent
Plz 🥺 send my earphone.

The ticket no. Of my complaint is : 35568377