Google Play Store

Google Play Store Complaints & Reviews

Google Play Store — money deducted through net banking but book not showing in my library

 pks324942 on Aug 15, 2017
I just bought "Fluid Mechanics by K Subramanyam" but money got deducted from my net banking of HDFC Bank and I am unable to see the purchased book in my library. I bought 6 books earlier but never faced this kind of an issue. Transaction amount is 250.75/-. Pls help me to resolve this issue at the earliest. I need this book urgently and this thing happened....
Complaint comments  Read comments Complaint category Banks

Google Play Store — Unnecessary deductions was done

 Samrin mirza on Jun 6, 2017
I subscribed the netfix but there was a free trial for month and I have unsubscribed within the trial period and still deductions was made. Additionally when I raised request for refund they denied sying its outside courtesy. Services like this is really disppointing from Google's end. Previously also deduction was made and I raised request and these people they denied and gave the same canned response. Everytime it is not acceptable and everytime we cannot let our money go unnecessarily. I know it's a small amount but when in need this small amount makes huge difference. I WANT MY MONEY BACK because...
Complaint comments  Read comments Complaint category Unauthorized charges

Google Play Store — Unauthorized deductions by Google Play

 Anirudh Roy on Apr 21, 2017
Google Play deducted rs. 300/- on 18/4/17 and rs. 130/- on 20/4/17 from my account without any authority, I never used my debit card to make any purchase in Google Play. This is a very serious issue, how can google deduct money from me without my authorization and that too twice. It's a serious threat to someone's privacy. Kindly look into the matter because it's a serious issue...
Complaint comments  Read comments Complaint category Unauthorized charges

Google Play Store — Refunds

 Marie Hayes on Jun 24, 2016
Between April 22nd and may 4th I was ment to get these games refunded due to them freezing all the time I have conformation on my gmail. That says refunded but the bank account doesn't show any sign of Goole play refunds so wondering where the money went or is it under some name other that google would like this seen tpvas I was told it would take 10 days to get the refund into the bank...
Complaint comments  Read comments Complaint category Banks

Google Play Store — Third party charges on my phone bill

 Tiffany_Watt on Jul 17, 2014
I have almost $500.00 worth of third party charges on my phone bill for the last 2 months. Most of these charges were for "coin packs" that were almost $50.00 a transaction! I never received a receipt for this so how I was supposed to know that it was done and cancel the order within 15 minutes?? To make matters worse, when I went in to my account to dispute these charges and ask for a refund, I get an automated message back within minutes stating that it was denied and that the charge remained? Does my complaint not validate an investigation or hell even a human response? I know that I am...
Complaint comments  Read comments Complaint category Unauthorized charges

Google Play Store — charges debited for free apps

 alpesh k panchal on May 29, 2014
Sir I have downloaded free books for children from play store and information of credit card is provided as per requirement and also one message is there that 0 rs will be recovered, even after downloading I have received msg that Rs. 50 is debited in my credit card a/c why???? Pl give credit for wrong debit alpesh panchal [protected]...
Complaint comments  Read comments [2]Complaint category Other

Google Play Store — cyber fraud/crime from net banking

 Amanjit Singh Batra on Jan 15, 2014
Sir, with due respect I want to state that I have purchase a Nexus 5 mobile from Google play store on 11.12.2013 of Rs. 28, 999/- and money given from ICICI net banking. After some days on 23.12.2013 again same amount Rs. 28, 999/- deducted from account for same mobile by Google play store without any my instruction or password. On 26.12.2013, I received a nexus 5 mobile by currier (one set only). Two times money /amount deducted from my account for one mobile set. I contact to Google play via phone[protected], he answer gave me that on 11.12.2013 of Rs. 28, 999/- we taken as hold &...
Complaint comments  Read comments Complaint category Mobile Handsets

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