Capital First Complaints & Reviews

I have capital first ebc card with rs.80000/- limit. When ever i try to took loan in capital first its rejected and capital first executive also saying try to after 90 days. We are try to after 90days also showing same error. I called more times to customer care we are also saying same. But which time applied consumer loan at that time its rejected.

Plz check and updated as soon as possible.

Thanking you

Name : srinivasarao kundrapu
Dob:[protected]
Pan : bbypk9111n
Adhar :[protected]
Reg. Mob : [protected]

I have an active easy buy card of the above company. When i tried to buy a mobile i was denied stating that i am above 66 years. When i emailed them they informed me that my loan could not be processed as it was theirinternal policy. I was embarrassed and in mental agony. When i asked them on their internal policy they refused to state. Therefore i wanted them them to remove my card and delete my account. They have not done it. I would like to make a complaint in consumer forum

Dear sir
I mitul jaiswar i already closed my capital first loan then also every month deduction from my account and my account making zero balance i want a help from your side i already call in customer care. But still no response getting yesterday also deduct from my account please as early i want help from your side because it's already a 6 month gone and no any help getting from your side and no any other suggestions getting

Hi,

I have applied for commercial mortgage loan from capital first (Ref. No.[protected] on 05/09/2018. They told me you will get the sanction letter in a week after submitting your documents.

Apart today is 04/10/2018, still waiting for the sanction letter.

Processing amount has been deducted from my account.

Request you to please take my case on priority.

Initially, when i applied for a personal loan, after all, documentation, verification these people were acting like zombies. Then they took 9 blank cheques, all the signature and explained me the emi for 5 years but never explained the interest rate which is going to be 26%. After paying 32 emi's my mom got tumour post suffering she passed away. Meanwhile, i missed 4 emi's due to the high expense of the hospital as i'm the only one earning in-house. Now, they started harassment 50 calls each day, home visit 4 times a week. I requested and explained the whole scenario but they were not ready to listen, for the pending payment of rs 21000, they added penalties and made it rs 53000 in 4 months. They used to debit my bank account 9 times in a month, due to insufficient balance, they have been adding penalties like cheque bounce charges, late fee along with them my bank also started penalizing me. I called customer care, explained the guy, my mom died due to which i missed these emi's, please waive off the penalties, i begged him like anything but it kept reading the policy lines of the agreement.

Then with the help of my friend, i paid the entire outstanding. Now, these people asking me 18% penalty charges to foreclose the loan and have not been giving noc and ndc.

My dear friends, please never ever subscribe to capital first as these people aren't the human being but demons in the form of human flesh. They just know to apply fine, penalty charges and have nothing to do even if you are about to die or any extenuating circumstances.

Hi i have bought a lg washing machine and due to some miscommunications my emi was not paid on time and later i paid all emi and recently was willing to take a split ac and my card is active but i don't have it physically i tried to apply in bajaj store but application was rejected stating bad performance. Kindly send emi card to my address and hand over it to my wife as i am out of country for 5 months. My loan account number is 13042830.

Hello,
My easy card #c5019618 had been blocked without any intimation. I don't have/had any cheque bounces. All payment are made on time, then why you people block the card. I called customer service, that person was very rude and don't know anything but one word "internal policy", what is the policy, do you people explained about this at time of purchase, no right information provided to customers. This types of issues will not keep up good & loyal customers like me. Kindly unblock my card or tell me how to return back the card, i don't want to use this card if these types of issues will raise to customer later the purchase.
Revert back to me - [protected]@gmail.com or to +91 [protected].

Thanks
Arun n

Sar i am sandeep s parte. I am not took any loan right now. One emi rs. 1741. Deducted on my account. I am not apply this loan so plz help me. I am so disturb. I dont want furture any loan from capital first. Your system is not good for coustomer. I am not happy from capital first co. Plz do my membership closed from capital first. My friends and my family person i told him capital first is not good and safe.

Hello, good morning...

I am already paid the previous month of february and april month emi to collection executive... And i have pending in this month means september (2018) but once around me and my bike some guys, they are not show`s any proof of sizing my bike he only theft my bike kye and i am searching and dis cursed with them on there person will take and go away from some other where

After that went to kormangala branch office once met manjunath employ and confirmed that february and april month didn`t paid and received emi from customer... But i am already paid... But i din`t received any message of that time.. Is name anil...

One thing your sizing my bike i don`t mind but after next i will see you in court and i raising the complaint...
One of the worst company this one and all theft also working in this company...

Hi,

I have applied for home loan from arun saroj (Arun. [protected]@capitalfirst.com) on 28/08/2018. He told me you will get the sanction letter in a weak after submitting your document.

My deal was final, due to delay deal has been called off.

Apart today is 21/09/2018, still waiting for the sanction letter.

He is not picking the call from last 4 days.

Processing amount has been deducted from my account.

I need a complete waive of my processing charge. Or

I will do police complaint.

Request you to please take my case on a priority.

Regards
Ghanshyam gupta
[protected]

They promised me that they will be issuing my capital finance card after 6 emi's but after completing my 7th emi i didn't recieved any card totally disappointed with this terms of service i raised a complaint in CUSTOMER CARE but no response !! They said that u will be getting your card with in 15 working days but after 1 month also i didn't recieved yet!!! So this is the service which i get from your side my emis were paid on time with no delay but when it comes to your point your making it 2 months delay better if have choosed bajaj instead of this ###!!!

Hi Team,

This is the first time I am with capital first. I faced very worst experience with you.

I have applied for loan as there is offer for women with interest 10.65, amount 3, 00, 000 with out insurance charges and tenure 24 months.
Capital First people process loan for 3, 07578 with insurance charges 6500 and tenure 60 months.

Whatever the amount I expected will get benefit through less interest rate, double amount I lost through this insurance charges and tenure long period interest. If I applied to my regular bank itself I might get better benefit than this. I repented to choose this now.

Regarding this I have called customer care [protected] multiple times, people are answering but disconnecting without giving any resolution. I spoken with teena, anand, Prashant etc..

Raised tickets – 22571574, 22534962, 22533361, 22526480 and 22526453.

No idea how many are in progress.. Max tickets are closed with out intimating me and without giving resolution.

Very careless and ridiculous response from customer care.

Hope to get resolution after sending this mail at least. Otherwise I will search for further process about this.

Losing amount and paying more interest is very worst experience with this.

Thanks & Regards,
Lalitha.J
[protected]

I have availed a two wheeler loan from m/s. Capital first ltd during december 2016 and the instalment falls due on 5th of every month. For the past 6 to 9 months the instalment is being paid after the due date but before the month end. This month the instalment is not paid yet. The collection staff mr. Raghu is contacting my guarantor and is speaking in an unethical manner and is torturing him during night time and holidays.

My name is danish i bought a access 125 scooter without disk brake cost of which was rs. 63990/- in which i paid 20000 cash and the remaining amount was financed by capital first my loan amount should be 43990/- but the letter i received from you showing my loan amount as 47000/-

I have the bill i recieved from suzuki and the letter i received from capital first.

I took a loan from capital first. They just called me that i haven't paid my loan. My salary was in my account on 5th september but they are saying their was insufficient fund in my account. They are taking illegal charges from me for their own fault. On 12th september they told me to pay this month instalment and when i paid it, they also deducted through my bank account. They double cross me. After their payment, i am also getting call from their side that i still haven't submitted my balance payment. I want my extra money back.

Monthly instalment debit two times in a month first your represantative collect. And second debit by your system. Why this happen i wants my money back in my account as soon as possible. My lan 14286192. I go for inquiry about my problem in your cf office he dosent answer me properly. Pls sir reply me as fast as possible. Your prompt reply should be appriceated.

Hello there,

Greetings!!!

This is rahul dharia, consumer of capital first having loan account number 13854805. I bought the loan scheme in december 2017 with subsidy facility. My loan was approved in january and i started paying emi by fabruary itself.

At that moment of approval, i filled and handed over the subsidy form to your company employees ‘raj dubey’ & ‘ravi’. I was in continous touch with them and customer care. They assured me that subsidy will start refunding to my account within three months. But i received nothing. I was told by customer care that my form was not submitted yet.

I received some documents regarding the loan meanwhile. I took my complaint to devender farswan-rm ([protected]), and kept in touch from may to june. After following up regularly, mr devender told me that my subsidy form was not submitted.
Then in 6th july, 2018, i submitted my subsidy form to devender farswan by hand. He told me that my form will be submitted to the headoffice within one week. After two weeks, i contacted the customer care for the confirmation & they told that my form is still not yet submitted.

I was terribly frustated withing this time. I contacted mr devender farswan regularly to ask why my form is not submitted but he always come up with the same answer that he will check today, but never gave me a solid reply. I have to call him at regular basis but i receive same reply always.

Plus i have also paid your company 12000/- for life insurance and 13353/- for home insurance. I have not received any insurance documents till yet. I raised the complaint to same person devender farswan, but all went in vain.

I am completely frustated and losing my faith in capital first. My quastion is that i am not receiving the subsidy benefits, so will bear the loss i am facing? Its almost 2000rs approx every month loss for me. Why i have to face your irresponsible employees?? Is that how you treat your consumers?? I am facing problems since i am using your services.

I am mentally harrsed by giving you my hard earned money and really had a very bad experience.

Therefore, i want capital first to look into the mater as soon as possible. Otherwise i will be more than happy to go for consumer court & legel complaint.

Attached are the documents for the reference.

Thank you.

Sincerly
Your unhappy & frustated customer

Hi this is serra das here i have already given request of changing my number bt yet it is not done the old number is been lost long back 3months back is have purchased a new mobile number using the new number bt one when i m trying to take a new phine using the card provided by capital first the opt is been send to the number which is already is lost one year back. Even after updating the new number it still shows the old number in the system.
Old number:[protected]
New number:[protected]
Please update the new number

Loan id[protected]

I have made the payment of my first Emi which was due on 2nd September through UPI on 31st August at around 6.18pm. My account got debited for the emi amount that is for Rs.4180/- and iam having the reference no for the same.
But on 3rd of Septmeber u people have submitted my cheque for the payment which i have already made on 31st of August itslelf even after paying the Emi. And yesterday when i checked the capital first app there was a Bounce charges of Rs.400/- and u people have added the same amount to my loan amount. This is really ridiculous and i dont know even after paying the emi 2 days before due date why have u people presented my cheque to the bank and why have u added Rs 400/- extra as bouncing charges for the loan amount. And after u had presented i got a call from my bank that they have recieved the cheque form capital first for the debit of Rs.4180/-, and i informed the bank not to honor the cheque because i have already payed the emi.
I dont know why you people are very merciless and why u people make a free money by simply placing the bounce charges for the emi which was already payed 2 days before the due date and stealing our hard earned money.
Hence i request to change the amount and take of the bouncing charges which is added unnecessarily.

I borrowed 181000 but charge interest on 1, 91, 955/- which is not justifiedand now i want to repay my complete amount this month then they are changing this month of interest also. I request them so many times to reverse this month interest as i am paying complete payment then they refuse and again increase amount of interest of this month and also i was not told about this interest of current month when i talk with customer care
Please help me i want to pay full amount exept this month interest. And also why should i pay interest if i am returning complete amount they already charge precloser interest of 5%and + 18% Gst and other charges. They are mentally harasing me so i could not close my Loan

Loan No. 11152875